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大開普敦阿拉貝拉奎伊威斯汀酒店的評價

5 out of 5
大開普敦阿拉貝拉奎伊威斯汀酒店
Convention Square, Lower Long Street, Cape Town, Western Cape

評價

9.4

完美

10 分評分，優異；828 則評價中有 603 則" "
8 分評分，不錯；828 則評價中有 177 則" "
6 分評分，一般；828 則評價中有 26 則" "
4 分評分，欠佳；828 則評價中有 9 則" "
2 分評分，很差；828 則評價中有 13 則" "

9.6/10 

整潔度

9.4/10 

職員與服務

9.4/10 

設施服務

9.4/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Westin standard. All Good.
Westin standard. All good. Not walking distance to other place. But shuttle service to Water front is fine. Need uber to other places.
於 2019 年 8 月住了 2 晚
Florencia 於 2019年9月3日的回應
Dear Guest, Thank you for taking the time to provide us with such positive ratings and feedback after your recent visit to The Westin Cape Town. We are extremely grateful for your visit and look forward to welcoming you back soon! Regards, Florencia Guest Experience Manager

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
房間整潔、大；只是房間光線不足，晚間沒有陽光較暗。 建議：貴重物品/金錢要收好/鎖好。 但整體而言，很好。
於 2019 年 4 月住了 4 晚
Florencia 於 2019年5月9日的回應
Dear Guest, Thank you for taking the time to provide us with such a wonderful ratings after your recent visit to The Westin Cape Town. We are extremely grateful for your visit and look forward to welcoming you back soon! Regards, Florencia Guest Experience Manager

8/10 不錯

Cheuk Ming (Hong Kong)

讚好：整潔度、職員與服務和客房舒適度
Why we love it
Good location good service modern decoration and reasonable price we love this hotel
Anthea 於 2016年7月16日的回應
Dear Cheuk Ming Warmest greetings from The Westin Cape Town! I hope you are well and refreshed after your recent stay with us. Thank you for making the time to provide us with feedback regarding your recent stay. We are delighted to hear that you had a good stay! We are looking forward to having the pleasure of welcoming you back to our hotel soon in the near future. Be well, Florencia

6/10 一般

GUAN

讚好：職員與服務
不滿：整潔度
酒店实在太脏了，让人失望。椅子上面都是污垢的痕迹。床过于软，一点都不舒服。 卫生间总体还是挺干净。窗外景观很好。19楼的自助早餐景色很好，吃的一般；B2的自助早餐要好很多。
Anthea 於 2016年7月9日的回應
Dear Guan Warmest greetings from The Westin Cape Town! I hope you are well and refreshed after your recent stay with us. Thank you for making time to convey your feedback with regards to your recent stay with us. I was sorry to learn of the disappointment you've expressed with regards to the bed and cleanliness. Thank you for providing us with feedback so we can have the chance to rectify this. We are looking forward to having the pleasure of welcoming you back to our hotel soon in the near future. Be well, Florencia

10/10 優異

Yaowen (Taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great trip
Relaxing and luxury hotel SPA experience is great
Dear Yaowen, Warmest greetings from The Westin Cape Town! I hope you are well and refreshed after your recent stay with us. Thank you for making time to convey your feedback and we are very happy to have created a delightful experience through our hotel rooms; staff and facilities. We are looking forward to having the pleasure of welcoming you back to our hotel soon in the near future. Be well, Anthea Wilson Duty Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
开普敦westin
非常不错，尤其是床，睡起来很舒服

10/10 優異

dale

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff and everyone were absolutely amazing
於 2024 年 4 月住了 4 晚

10/10 優異

Mitsuhiko

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff is friendly
於 2024 年 4 月住了 5 晚

10/10 優異

Goran

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Convinient fot a short stay.
於 2024 年 4 月住了 2 晚

8/10 不錯

Adesoye

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Westin is an institution. Its not the most savy but its reliable, safe and efficient with highly trained proffesional staff. What is says on the packaging is what you will find in the box. It has one dinning area where all meals of basic and safe farye are served, an excellent spa and pool facility on the iconic 19th floor and has easy access to all commercial parts of Capetown, and ofcourse the best conference facilities in town. Remains my go to home in Capetown
於 2024 年 4 月住了 7 晚

10/10 優異

Jamil

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect place to stay. Close to V&A waterfront.
於 2024 年 3 月住了 5 晚

10/10 優異

Harry

多人同遊
讚好：設施服務和住宿狀況
.
於 2024 年 3 月住了 1 晚

10/10 優異

Jimmy

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice and professional front desk and waiter staff.
於 2024 年 2 月住了 7 晚

10/10 優異

Jamie

於 2024 年 2 月住了 1 晚

10/10 優異

Tobias

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚

10/10 優異

Frederick

讚好：整潔度、設施服務和住宿狀況
Clean. Large room. Pool. Closed to waterfront.
於 2024 年 1 月住了 6 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 4 晚

8/10 不錯

Amaury

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚

8/10 不錯

Dinias

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good
於 2023 年 12 月住了 7 晚

8/10 不錯

ibrahima (Abidjan)

於 2023 年 12 月住了 11 晚

10/10 優異

Kathleen

於 2023 年 12 月住了 1 晚

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The room, service, and food were excellent.
於 2023 年 12 月住了 6 晚

10/10 優異

Katharina

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best Business Hotel in Capetown
Very good Business Hotel with great facilities!
於 2023 年 12 月住了 2 晚

8/10 不錯

Dennis

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚

10/10 優異

Kaye

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful service , rooms and location.
於 2023 年 12 月住了 4 晚

8/10 不錯

Harmonie

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Was not bad
於 2023 年 12 月住了 2 晚

8/10 不錯

Gopal

讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

Paul

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location, and superb facilities
Visiting Cape Town for a conference, Westin Hotel location was excellent. Just a 10 min walk to the waterfront and great views of the city and the mountain
於 2023 年 11 月住了 6 晚

8/10 不錯

Sree Lekha

親子同遊
讚好：整潔度和職員與服務
Great location close to everything in the city and very convenient parking option.
於 2023 年 9 月住了 6 晚

8/10 不錯

Sree Lekha

親子同遊
讚好：整潔度和職員與服務
不滿：設施服務
Great location and friendly staff
於 2023 年 10 月住了 1 晚

10/10 優異

JUAN CARLOS

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
This is my 3 time at the Westin, the place is great. The food though could be better. Amazing views, great gym and very convenient location.
於 2023 年 8 月住了 6 晚

10/10 優異

Carl

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff and exceptional support prior arriving to the hotel.
於 2023 年 9 月住了 7 晚

10/10 優異

Sanjeev

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved our stay at this hotel, it was so comfortable with every detail attended to very generously. The staff were amazing and I would give them 10 stars if I could! They were warm, friendly, welcoming and attentive. Wish we could have stayed longer over there! Thank you for the amazing experience.
於 2023 年 8 月住了 6 晚

10/10 優異

Aaron

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were extremely friendly, welcoming and helpful. From the moment we checked in to the moment we left, we felt warm energy and kindness from the staff members. The facilities were well maintained and beautiful. The breakfast was plentiful and delicious. The pool and spa were really clean and lovely.
於 2023 年 8 月住了 1 晚

8/10 不錯

Kaoru

商務旅客
讚好：整潔度、設施服務和住宿狀況
会議場でのイベント参加者や関係者には最適なロケーション。ネットも問題なく繋がる。 買い物には不便。ウオーターフロントへの無料シャトルバスもない。
於 2023 年 8 月住了 5 晚

10/10 優異

Koji

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
It is good hotel for people who participates in the conference in CTICC. The restaurant breakfast is also good. In the morning to early evening, it is easy to walk to the water front. Public safety is not bad. There are not so many restaurants and few convenience stores in five minutes walk distance. It is a small problem.
於 2023 年 8 月住了 7 晚

10/10 優異

Garfield

於 2023 年 7 月住了 10 晚

4/10 欠佳

Karen

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Sadly this first class hotel with beatiful decor friendly staff and wonderful amenities and facilities let itself and me down by being mercenary and horrendously slow in rectifying a problem I faced due to their error. On arrival i gave a card to the reception staff for extras as I had already prepaid for my 8 night stay. At check in 5000 rand was charged to my account. I queried this and was told that it was just a ‘hold’. However this hold gobbled up more than half of the spending money I had collected in my global money account to use for the trip. Once I realised this I asked for the hold to be removed and my travelling companion used another card to clear the 1000 massage charge that had been charged to the room. This request to cancel the hold was made on aug 2nd & all charges on the room cleared then. Yet it is now august 11th , 3 days since I left the hotel & I have not had my money returned. The most damaging part is that for half of my trip I had to resort to the embarrassing position of borrowing money from my friend to fund my trip. On friday 4th when my funds were exhausted and I was unable to use my card I had to return to the hotel to eat and place the charges on my room. When I left the hotel only 2200 of charges remained on the room, yet no money was returned. On august 9th the day after I left Cape town a further 2350 rand was taken out of my account without permission. My bank still has no idea when the 5000 rand will be returned to me.

10/10 優異

Monica

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 5 晚

10/10 優異

fadi

讚好：整潔度、職員與服務和住宿狀況
The staff was simply amazing in every way possible and they did everything possible in order to make sure we had stay that we will never forget, I would not hesitate coming back to see these wonderful smiles, whether it was Kelly, Tamlyn, Carlo, Ramsey, Bevelynne and everybody else
於 2023 年 7 月住了 7 晚

10/10 優異

Kevin

讚好：整潔度、職員與服務和住宿狀況
Very nice overall
於 2023 年 7 月住了 7 晚

10/10 優異

Richard (Caringbah South)

讚好：整潔度、職員與服務和住宿狀況
Excellent
於 2023 年 6 月住了 8 晚

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 4 晚

10/10 優異

James

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Will say again
We had a wonderful stay. As with all the places we have been throughout South Africa, the team was very gracious and hospitality top notch. The hotel is conveniently located. Only downside is the inroom dining service can result in inconsistent quality. However, breakfast buffet was first class. The hotel pristine. Spa and pool amazing. Highly recommend.
於 2023 年 6 月住了 5 晚

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful stay!
An amazing hotel! The staff are wonderful and the hotel is so comfortable. The spa is also fantastic. I’d definitely book here again!
於 2023 年 5 月住了 7 晚

10/10 優異

Alex

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Lovely hotel with elegantly designed rooms, great amenities and blazing fast wi-fi. Executive lounge view is wonderful, and we can’t commend Olga highly enough for looking after us - despite a busy conference we always felt as though we had personal service, and nothing was too much trouble. Will absolutely stay again when next in Cape Town.
於 2023 年 6 月住了 3 晚

10/10 優異

Perri

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Staff was extremely friendly and welcoming. Hotel room was immaculately clean.
於 2023 年 5 月住了 9 晚

10/10 優異

Khudija

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The WOW Westin
It was amazing in every respect, service, food quality, amenities and the overall experience
於 2023 年 5 月住了 2 晚

10/10 優異

Salomon

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Todo muy bien
於 2023 年 4 月住了 1 晚