I reserved a king room and when I showed up they told me there were no king rooms left because they are given on a first come first serve basis and all kingbrooms were guven out before i got there.
Dennis
於 2024 年 5 月住了 1 晚
6/10 一般
Martha
家人同遊
2024年5月2日
讚好:整潔度和住宿狀況
不滿:職員與服務
My trip was to watch baseball with my grandson and his club team from University of Tennessee. He had an emailed confirmation and signed contract but was told by desk clerk he would have to speak with the person who provided the contract. As it happened-the staff member was not working on check-in day. The clerk flatly told him that the 9 rooms he had both confirmed and had the signed email contract. I asked for a manager and he said there wasn’t one. After several tense minutes(around 15) that he had spoken with Megan Orr and proceeded to scan room keys for the team. He never apologized for any inconvenience nor did he say thank you for staying there upon our departure. On top of this- at 11:30 or so the fire alarm went off. I called the front desk asking what was going on and was told they thought someone had pulled a fire alarm. In fact- a dryer had caught on fire on the floor below mine. Everyone made their way out without any communication from anyone on staff at the property. Very lackluster service. Training needs to be looked into. Especially when it involves possible evacuation in an emergency.
Martha
於 2024 年 4 月住了 1 晚
2/10 很差
Emily
伴侶同遊
2024年4月28日
不滿:整潔度、職員與服務和住宿狀況
Our room was filthy. There was no shampoo or body wash in the room and I didn’t realize it until I was in the shower so I couldn’t get clean. Then I went to call housekeeping to get shampoo and there was no button on the phone to CALL housekeeping or the front desk. The room was dirty and uncomfortable and the fire alarm went off at 10:45 pm and we were locked out for an hour. Absolutely horrible experience.
Emily
於 2024 年 4 月住了 1 晚
10/10 優異
Stephanie
家人同遊
2024年4月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Quiet and clean with super comfortable beds!
Stephanie
於 2024 年 4 月住了 1 晚
10/10 優異
Brooklynn
2024年4月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay quiet close to amenities
Brooklynn
於 2024 年 4 月住了 3 晚
6/10 一般
HAELIM
2024年4月15日
讚好:職員與服務和住宿狀況
HAELIM
於 2024 年 4 月住了 1 晚
4/10 欠佳
Ashleigh
家人同遊
2024年4月14日
讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
The elevator wasn’t working when we got there and we were in the 4th floor. Heat didn’t work in our room. Also property didn’t specify we would be charged a nightly fee four our dog, found that out during check in. We will not stay here again.
Ashleigh
於 2024 年 4 月住了 2 晚
4/10 欠佳
Clotilde
2024年4月14日
There was an old dirty pair of men’s boxers under our sink, upon arrival. Staff was not extremely friendly.