Dear valued guest, We would like to apologize for the poor and inadequate service that you received from us. This situation is certainly unusual and we are really sorry for the inconvenience that has caused. It’s also worth knowing that we‘ll make sure that the staff responsible for this are well aware of their mistake and its consequences. There is no compromise when it comes to the satisfaction of our guests. Anyway, you may contact us directly about the missing breakfast that you mentioned, Anyway, we would like to keep our guests happy so that we would like to give you a refund for your breakfast cost. Kindly contact us directly to inform us about this. Lastly, thank you for your sincere feedback, we will take extra measures to make sure that such unpleasant services and errors don’t happen again in the future. Best regards,

Dear valued guest; Mr Edwin, We deeply apologize for that and we are sorry that you were disappointed this time. As I understood from you, our service was not on par with the level you expected. Please note that we prepare a new for you immediately after you informed this incident to us. Also, the issue you mentioned has been already solved a day after and we will try everything in power to make sure that this will not happen again. We value your business and wish to retain you as our client. Hope you will give us an opportunity to serve you again too see our improvements. Best regards,

非常感谢您的支持和回应！关于美中不足的地方 我们深感抱歉，我们正努力查出原因。此外很高兴您如此喜爱我们酒店，期待您下一次的来临。谢谢

尊敬的客人 感谢您抽出时间以书面形式向 Hotels.com 您的意见是非常感激的。我们很高兴你和我们一起享受您的逗留。请放心，您的反馈已经与整个团队共享。 你应该去清迈再一次请不要犹豫与我联系。

您好 非常感谢您的支持和回应！很高兴知道您在Cozytel酒店拥有难忘的住宿体验！希望可在不久的将来在迎接您！

謝謝您的留言！很高興您如此喜愛我們酒店。希望在不久的將來可以再見面！