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Hampton Inn & Suites Cincinnati West的評價

2.5 out of 5
Hampton Inn & Suites Cincinnati West
6336 Harrison Avenue, Cincinnati, OH

評價

9.0

卓越

10 分評分，優異；356 則評價中有 257 則" "
8 分評分，不錯；356 則評價中有 56 則" "
6 分評分，一般；356 則評價中有 19 則" "
4 分評分，欠佳；356 則評價中有 10 則" "
2 分評分，很差；356 則評價中有 14 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

9.4/10 

設施服務

9.6/10 

住宿狀況

9.4/10 

環保程度

評價

10/10 優異

Ida

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean and employees are very very nice thank you all for a very nice welcoming
於 2024 年 5 月住了 1 晚

10/10 優異

Rigoberto

讚好：住宿狀況
於 2024 年 5 月住了 1 晚

8/10 不錯

Casey

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
👍
於 2024 年 4 月住了 1 晚

8/10 不錯

Darin (West Des Moines)

讚好：整潔度和住宿狀況
於 2024 年 4 月住了 2 晚

10/10 優異

Cori

讚好：整潔度、職員與服務和住宿狀況
The hotel is almost new and it’s maintained beautifully. The rooms are very nice with comfortable beds. The free breakfast was delicious with lots of selection . The hotel staff are very friendly and helpful. They were even able to accommodate my request for a late check out. I highly recommend this property.
於 2024 年 4 月住了 1 晚

2/10 很差

Eliseo

讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Its nice inside and out
於 2024 年 4 月住了 1 晚
Valarie Orr, VPO 於 2024年4月19日的回應
Unsure of why our hotel received a 1-Star review unless it was due to the fact that you had cancelled your pre-paid reservation with Expedia the day before arrival and were required to pay for your lodging using your personal card. We hope you return again to give us a second chance to make a better impression.

8/10 不錯

Christine

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It seemed that they were short staffed. Waited 10 for someone to come to the front desk. When she did come no acknowledgment of the wait. Room clean. Lots of restaurants close to hotel. We had to check out a day earlier no refund because booked through Expedia
於 2024 年 4 月住了 3 晚
Valarie Orr, VPO 於 2024年4月19日的回應
Although staffing can sometimes be a challenge, we try to accommodate every guest quickly and efficiently in order to assist any guest with questions regarding their stay. We suggest that all guests read the terms and conditions of their reservations prior to booking. We do hope you return and enjoy our beautiful hotel!

10/10 優異

Kelly

於 2024 年 4 月住了 2 晚

8/10 不錯

Frances

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

6/10 一般

Danielle

讚好：整潔度
於 2024 年 3 月住了 1 晚

10/10 優異

Kendra

於 2024 年 3 月住了 1 晚
Valarie Orr, VPO 於 2024年4月19日的回應
THANK YOU FOR THE 5-STAR REVIEW!! It shows our efforts to deliver excellent customer service has been achieved!!

10/10 優異

David

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful, new property!
於 2024 年 3 月住了 1 晚
Valarie Orr, VPO 於 2024年4月19日的回應
THANK YOU FOR THE 5-STAR REVIEW!! It shows our efforts to deliver excellent customer service has been achieved!!

10/10 優異

Holly or Brandon

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Valarie Orr, VPO 於 2024年4月19日的回應
THANK YOU FOR THE 5-STAR REVIEW!! It shows our efforts to deliver excellent customer service has been achieved!!

8/10 不錯

Maria

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚

10/10 優異

Tina

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay. Rooms was clean and everything looked new. Would stay there again.
於 2024 年 3 月住了 1 晚
Hampton Inn Cincinnati West 於 2024年3月16日的回應
Thank you for staying with us and come see us again!

10/10 優異

Kara

讚好：整潔度、職員與服務和住宿狀況
Clean and comfortable, what more could you ask for??!
於 2024 年 3 月住了 1 晚
Hampton Inn Cincinnati West 於 2024年3月16日的回應
Thank you for staying with us and come see us again!

8/10 不錯

Andrea

讚好：整潔度、職員與服務和住宿狀況
Overnight stay, very quiet and clean
於 2024 年 2 月住了 1 晚
Hampton Inn Cincinnati West 於 2024年3月16日的回應
Thank you for staying with us and come see us again!

10/10 優異

Lee

家人同遊, 親子同遊, 伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Very nice and clean. The man that checked us in was amazing, could not have asked for a better time. I truely mean this
於 2024 年 3 月住了 1 晚
Hampton Inn Cincinnati West 於 2024年3月16日的回應
Thank you for staying with us and come see us again!

8/10 不錯

Jack Robert (poland)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff, decent amenities. Housekeeping was a little lacking, needed to request new towels and toiletries. Complimentary breakfast was basic but good. The only close dining options were a Dunkin and a sub shop; the area is mostly business offices. Decent place for an overnight stay.
於 2024 年 2 月住了 1 晚

6/10 一般

Adam

讚好：整潔度和住宿狀況
不滿：職員與服務
於 2024 年 2 月住了 1 晚

10/10 優異

Dee

於 2024 年 2 月住了 1 晚
Valarie Orr, VPO 於 2024年4月19日的回應
THANK YOU FOR THE 5-STAR REVIEW!! It shows our efforts to deliver excellent customer service has been achieved!!

10/10 優異

Andra

家人同遊
讚好：職員與服務、設施服務和住宿狀況
We loved everything about this hotel! It’s new and close to home, the pool was great, breakfast was delicious, rooms were clean and updated, and all staff were polite and provided excellent service!
於 2024 年 2 月住了 1 晚

8/10 不錯

Jackie

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
nice pool & work-out area. Bacon was delish
於 2024 年 2 月住了 1 晚

10/10 優異

Rhonda

於 2024 年 2 月住了 1 晚

10/10 優異

Marcos Garcia

讚好：整潔度、職員與服務和住宿狀況
I Like the location and the place.
於 2024 年 2 月住了 1 晚

10/10 優異

TRACY

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
One of our faves!
Very friendly staff and exceptionally clean lobby and room.
於 2024 年 2 月住了 1 晚

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚

2/10 很差

M.

家人同遊
讚好：整潔度和住宿狀況
Had to wait with 4 other parties about 10 minutes or so to check in. No one was at the counter. No way to ring a bell or alert anyone. I tried calling and it went to voicemail. A couple employees finally showed up with no apologies or acknowledgement of the people waiting. Very odd.
於 2024 年 1 月住了 1 晚

8/10 不錯

Philip

於 2024 年 1 月住了 3 晚

8/10 不錯

Richard

家人同遊, 商務旅客
讚好：設施服務和住宿狀況
The shower was fantastic, property is new and fairly well maintained. They were short staffed and could have done better in cleaning the rooms - there was still glitter and confetti, probably from New Years.
於 2024 年 1 月住了 3 晚

10/10 優異

Christine M

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

10/10 優異

Samir

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚

6/10 一般

Dena

商務旅客
讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
hard beds, nice staff!
I have stayed here before, but this time the bed was SO hard! (the staff told me they are new and to jump on it!), and the pillows were so flat. Other than that the staff is great and helpful. Good location for work trips and nice that security measures on elevator are in place.
於 2024 年 1 月住了 3 晚

10/10 優異

Rebecca

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Hotel and room were clean and bright. Complimentary breakfast was delicious with lots of choices. Would definitely stay here again.
於 2024 年 1 月住了 1 晚

8/10 不錯

Andrea

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

10/10 優異

Elaine

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The cleanliness was noticeable upon walking into the hotel and carried over to the rooms.
於 2023 年 12 月住了 3 晚

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Our fridge had food in it from the previous guests. The bathroom was not clean. (We didn’t complain about either of these things as we were just there to sleep) Front desk refused to refund a $150 fee they originally said was a security deposit that was just on hold until we checked out but then changed to say it was for my pets that are registered service animals. The manager is unprofessional and condescending. I will be escalating to head office.
於 2023 年 12 月住了 1 晚
Hampton Inn & Suites Cincinnati-West 於 2024年1月1日的回應
I apologize for your experience. However when you stated that the animals were emotional support animals that disqualified you from a service animal exemption. Only after being informed that emotional support animals are not service animals you then tried to state that the animals were used for a medical service.

10/10 優異

Kaitlyn

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Brittany at the front desk was amazing. Thank you.
於 2023 年 12 月住了 2 晚

10/10 優異

Marianne

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

Kathleen

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel was absolutely spotless. The room was well maintained. What made this stay outstanding was the customer service. Every single staff member I encountered was outstanding. If I could give their customer service skills 10 stars I would
於 2023 年 12 月住了 1 晚

10/10 優異

ANDREA (Findlay)

The amenities in the room seem very new, and the fountains out front are pretty
於 2023 年 12 月住了 1 晚

10/10 優異

Teena

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

Toni

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

8/10 不錯

Rozita

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Staff was courteous and helpful.
於 2023 年 11 月住了 1 晚

10/10 優異

Sharyl

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was a nice hotel with friendly staff. Breakfast was great!
於 2023 年 10 月住了 3 晚

8/10 不錯

Cynthia M

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I did not like the pillows at all. No support
於 2023 年 11 月住了 3 晚

10/10 優異

Jacqueline

讚好：整潔度、職員與服務、設施服務和住宿狀況
New property very nice and cleaned.
於 2023 年 11 月住了 2 晚

10/10 優異

GeoSeana

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The front desk clerk was marvelous great customer service skills and very very helpful will be returning very soon loved our stay
於 2023 年 11 月住了 1 晚

10/10 優異

Christian

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had to get a hotel at the last minute one evening and chose this one because it was close to where we needed to be. Good hotel, clean, polite staff, great breakfast. I would stay again!
於 2023 年 11 月住了 1 晚

10/10 優異

TRACY

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean property and friendly staff!!
於 2023 年 11 月住了 1 晚