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西切斯特北辛辛那提 I-75 凱藝酒店的評價

2.5 out of 5
西切斯特北辛辛那提 I-75 凱藝酒店
8567 Cincinnati Dayton Rd, West Chester, OH

評價

8.0

很好

10 分評分，優異；641 則評價中有 248 則" "
8 分評分，不錯；641 則評價中有 233 則" "
6 分評分，一般；641 則評價中有 86 則" "
4 分評分，欠佳；641 則評價中有 42 則" "
2 分評分，很差；641 則評價中有 32 則" "

8.2/10 

整潔度

8.6/10 

職員與服務

7.8/10 

設施服務

7.8/10 

住宿狀況

7.6/10 

環保程度

評價

10/10 優異

Kirby

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean place, great breakfast, professional staff!
於 2024 年 5 月住了 1 晚

10/10 優異

DANNY

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The best thing about this hotel is their customer service. We stayed 2 nights for a local soccer tournament. The staff was amazing. They were flexible and patient. They allowed our soccer team to setup in the lobby for a team meal while we watched the Columbus Crew vs FC Cincinnati game. The room was very clean. I would have loved an elevator, but no big deal. Pool was clean and warm.
於 2024 年 5 月住了 2 晚

8/10 不錯

Tamara

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location
於 2024 年 5 月住了 5 晚

2/10 很差

Shawn

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Blood on our bedding and toilet didnt work.
於 2024 年 5 月住了 1 晚
Quality 於 2024年5月10日的回應
We sincerely apologize for the bedding not being clean. I personally saw the stain on the bedding and even though it was not blood, it is still not acceptable for there to be ANY type of stain on the bedding.

10/10 優異

Tanner

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay for work
於 2024 年 5 月住了 7 晚
Quality 於 2024年5月10日的回應
Thank you for your review!

10/10 優異

Allison

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and good price
於 2024 年 4 月住了 2 晚
Quality 於 2024年5月10日的回應
Thank you for your review!

4/10 欠佳

Nicole

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
The tub was gross
於 2024 年 4 月住了 1 晚
Quality 於 2024年4月28日的回應
Apologies we will take this into account and correct this for future stays, please don’t hesitate to mention this to the staff during your stay so we can promptly fix the issue.

10/10 優異

Dandaba

讚好：整潔度、設施服務和住宿狀況
Good experience. Definitely recommend the place
於 2024 年 4 月住了 1 晚
Quality 於 2024年5月10日的回應
Thank you for your review!

10/10 優異

Ivan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very nice and helpful thank you so much ☺️
於 2024 年 4 月住了 1 晚
Quality 於 2024年5月10日的回應
Thank you for your review!

6/10 一般

James

伴侶同遊
Average hotel. Nothing too bad and nothing too great. No elevators is a problem. If you can get a good price on the room it’d be worth it.
於 2024 年 4 月住了 2 晚
Quality 於 2024年5月10日的回應
Thank you for your review!

8/10 不錯

Kari

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall it was a nice, reasonably priced hotel just off the interstate. The staff was very kind and helpful. They are currently updating the hotel interior, so there were paint chips on the stairwell carpet and some equipment setting outside but it didn't affect our stay. We appreciated that the breakfast buffet went until 10am on the weekend and there was a nice selection of food and the staff did a great job of keeping it stocked.
於 2024 年 4 月住了 1 晚

6/10 一般

carla

讚好：職員與服務
Construction noisy dusty, employees very nice and helpful
於 2024 年 4 月住了 1 晚
Quality 於 2024年4月22日的回應
Thank you for your review.

4/10 欠佳

Michelle

不滿：整潔度和住宿狀況
There was nothing mentioned about how this property is under construction. When we pulled up there was a few sinks outside, trash and piles of trim/wood. Just a lot of construction going on and overall felt dirty. In our room there was a cap for a soda next to the bed which wasn’t ours and some hairs on the bathroom floor. Also, there is no elevator. We had a 2nd floor room and had to take 4 trips up and down stairs to get our stuff in/out. Such a pain.
於 2024 年 4 月住了 1 晚
Front desk 於 2024年4月23日的回應
We apologize you were not pleased with your experience. Unfortunately renovations is a very necessary part of running a hotel, in order to make sure the building stays up to date for our guests. I’m sorry you did not see the mention of renovations or no elevator under the hotel alerts on our website, we would never want to deceive our guests so we make every effort to ensure we are transparent as possible. There is no excuse for hair on a bathroom floor and had we known we would have promptly changed your room to rectify the situation. We hope you will give us another chance once our renovation is complete.

4/10 欠佳

David

不滿：整潔度和住宿狀況
於 2024 年 4 月住了 1 晚
Quality 於 2024年5月10日的回應
Thank you for your review!

8/10 不錯

AJ

家人同遊
讚好：設施服務
While it wasn’t horrible, i don’t plan to return. Breakfast had decent offerings. Water pressure was good and hot. Toilet was very loose. All the drains drained very well. Room A/C was loud and couldn’t turn it off without unplugging it. Room was too stuffy without it. They seem to be doing some painting, it smelled like paint throughout the halls. Employees were all nice but seem stretched very thin. Decent budget hotel. Only stayed one night. Definitely would not be comfortable staying longer
於 2024 年 4 月住了 1 晚
Q 於 2024年4月22日的回應
Thank you for your review.

10/10 優異

Mindy

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Although they are doing construction, the place is very clean. Easy check in. Friendly staff. Just a great experience. Will come back.
於 2024 年 4 月住了 1 晚
Q 於 2024年4月22日的回應
Thank you for your review.

8/10 不錯

Cheryl

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I only have one concern…. I was a woman staying alone and I needed a plunger at 1130 pm. I was required to walk down to the front desk, get the plunger, walk back to my room, use the plunger, and bring it back (wet and nasty). They are cheap, I recommend having one for each floor so I can get it from the laundry room or somewhere else closeby.. I realize it is petty, but it definitely impacted my stay.
於 2024 年 4 月住了 3 晚
Q 於 2024年4月23日的回應
Thank you for completing our survey .

10/10 優異

peaches

親子同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Heated pool nice staff Walmart good options expressway all in distance
於 2024 年 4 月住了 2 晚
Q 於 2024年4月23日的回應
Thank you for completing our survey .

4/10 欠佳

Danielle

親子同遊, 商務旅客
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
I specifically requested a room with a hot tub and it was ABSOLUTELY FILTHY! We were in town for a basketball tournament, and my son could not utilize the tub after his games. Was unable to utilize the laundry facilities due to there only being 1 washer and 1 dryer for the entire hotel. The Laundry facilities were occupied around the clock and I was unable to wash my sons basketball uniform Friday night and from 2-10(when i finally went to sleep). Breakfast was limited, and there was construction and painting going on during our stay. Paint chips covered the stairs. Not having an elevator is not ideal for elderly, especially with the laundry facilities being on the second floor.
於 2024 年 4 月住了 2 晚
Quality inn 於 2024年4月15日的回應
Thank you for your feedback.

10/10 優異

michael paul

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff on very shift was polite and pleasant. Clean staff was kind and caring.
於 2024 年 4 月住了 2 晚
Q 於 2024年4月23日的回應
Thank you for completing our survey .

2/10 很差

David

讚好：職員與服務
不滿：住宿狀況
於 2024 年 4 月住了 2 晚
Q 於 2024年4月22日的回應
Thank you for your review.

8/10 不錯

Brandon L

讚好：整潔度、職員與服務和住宿狀況
Great Customer Service
於 2024 年 4 月住了 2 晚
Q 於 2024年4月23日的回應
Thank you for completing our survey .

8/10 不錯

Eric

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was good!
於 2024 年 4 月住了 1 晚
Q 於 2024年4月23日的回應
Thank you for completing our survey .

10/10 優異

Michael

讚好：設施服務
It’s a pretty chill spot
於 2024 年 4 月住了 2 晚
QUALITY 於 2024年4月11日的回應
Thank you so much for taking the time to complete this survey.QUALITY INN TEAM

8/10 不錯

George

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good
於 2024 年 4 月住了 1 晚

6/10 一般

Echia

家人同遊, 商務旅客
讚好：職員與服務
不滿：設施服務
Dated.. but they do seem to be renovating which is something i wish i knew beforehand. I could have stayed somewhere nicer for same price ...wasn't much of a deal considering the conditions. No elevator either
於 2024 年 4 月住了 1 晚
Team Quality 於 2024年4月8日的回應
I am sorry you feel this way. You are correct the hotel is dated which is why we are currently making improvements to the property. The renovations only are currently impacting the hallways. Nothing in the rooms or pool or breakfast area is currently under any type of renovation. The photos online are clearly dated as well, but we are very happy you still chose to stay with us in spite of this. I did pull up your reservation and saw the amount you paid and I can promise you for West Chester, OH area on a Saturday night, and it was a same day booking there is no way you are beating the price you paid for a better hotel than ours. Our staff makes every effort to put our guests first and we sincerely hope you will still give us another chance in the future when the renovations are complete. We would be more than happy to host you again and for you to see all the improvements first hand! Thank you again for completing our survey.

10/10 優異

Patricia

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Though under construction/remodeling, the facility was still great. Beds were comfy, room was quiet, and we had a pleasant stay with good sleep. Would stay again.
於 2024 年 3 月住了 1 晚

10/10 優異

Mariela

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Excelente
於 2024 年 3 月住了 3 晚

10/10 優異

Diane

讚好：整潔度、職員與服務和住宿狀況
It's a basic hotel but clean.
於 2024 年 3 月住了 1 晚

8/10 不錯

Adrian

於 2024 年 3 月住了 1 晚
Q 於 2024年4月23日的回應
Thank you for completing our survey .

10/10 優異

Julie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Recently renovated. Very nice and affordable place to stay.
於 2024 年 3 月住了 1 晚

2/10 很差

Lauren

家人同遊, 商務旅客
不滿：設施服務和住宿狀況
Property under construction and had a nail in tire from driving into their parking lot. Asked Expedia for a refund after having to replace our tire and would be driving in and out of lot for soccer games. Expedia could not help at all. The service desk refused to refund and said that manager wouldn’t approve of a refund because we checked in. Service desk lady also was laughing about the situation. Jacuzzi was very dirty, bought my own cleaning supplies just so I could shower. Coffee maker in room was disgusting. Asked for extra pillows and they said they didn’t have any. My husband asks and he was given 2 pillows without pillow cases. And the guy refused to get us pillow cases.
於 2024 年 3 月住了 1 晚

10/10 優異

Wayne

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very pleasant and the room was very clean and comfortable. There was renovations going on when we were and it is looking very good. We would stay there again. Also their rate is very reasonable.
於 2024 年 3 月住了 1 晚

10/10 優異

Emma

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hot tub
於 2024 年 3 月住了 1 晚

10/10 優異

Vince

讚好：整潔度、職員與服務、設施服務和住宿狀況
Some reviewers complained about the appearance, but during my stay, there was signs of construction and improvements. The vanity in the bathroom is an obvious upgrade recently. The carpet is a little dated, but this is a minor gripe at best. Glad to see the place is getting a facelift. For $91 for a weekend night stay, this seems like a solid place to stay.
於 2024 年 3 月住了 1 晚

10/10 優異

Gary

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great Staff 👍
於 2024 年 3 月住了 1 晚
Kristen 於 2024年3月8日的回應
Thank you for completing our survey! We hope to see you again soon!

10/10 優異

Kimberly

讚好：整潔度、職員與服務和住宿狀況
The pool is wonderful. Warm. Great hotel. *** & 5 for the price!!!!
於 2024 年 3 月住了 2 晚
Kristen 於 2024年3月8日的回應
Thank you for completing our survey! We hope to see you again soon!

10/10 優異

Sherry

The front desk attendant was really nice. And I loved the Christian radio station that was playing in the lobby. Made me very happy to stay here.
於 2024 年 3 月住了 1 晚
Kristen 於 2024年3月6日的回應
Thank you so much for staying with us, we hope to see you again soon!

10/10 優異

Amy

讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a great stay. They are doing a bit of remodeling. Rooms were clean. Staff was excellent. Bed was a bit hard, but that is just a preference.
於 2024 年 3 月住了 1 晚
Kristen 於 2024年3月6日的回應
Thank you for completing our survey and understanding the state of the hotel during our remodel. We want to bring the best for our guest! We hope to see you again soon!

10/10 優異

Randall

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff - friendly, helpful
於 2024 年 2 月住了 1 晚
Kristen 於 2024年3月6日的回應
Thank you for completing our survey! We really hope to see you soon!

10/10 優異

Gary

讚好：整潔度、職員與服務、設施服務和住宿狀況
Really love the staff.
於 2024 年 3 月住了 1 晚
Kristen 於 2024年3月6日的回應
Thank you so much for completing our survey, we hope to see you again soon!

6/10 一般

Tracy

不滿：住宿狀況
No water in the vending machines. Pool closed suddenly and early. Not sure why.
於 2024 年 3 月住了 1 晚
Kristen 於 2024年3月6日的回應
We apologize for the pool being closed. Unfortunately a child became sick in the pool and for the safety of our other guests we had to close it until our maintenance person could attend to treating the pool. We hope you will choose to stay with us again in the future as events like this rarely happen, and our pool should most definitely be open! Thank you for your feedback.

10/10 優異

Gary

於 2024 年 2 月住了 2 晚

10/10 優異

Sai Chander Reddy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 4 晚
Kristen 於 2024年3月6日的回應
Thank you for completing our survey!

4/10 欠佳

Leighton

讚好：職員與服務
不滿：住宿狀況
於 2024 年 2 月住了 2 晚
Kristen 於 2024年2月21日的回應
Thank you for completing our survey

10/10 優異

ronnie

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Kristen 於 2024年3月6日的回應
Thank you for completing our survey!

4/10 欠佳

Paul

多人同遊
讚好：職員與服務
不滿：住宿狀況
We reserved a Jacuzzi room and before we could even use the Jacuzzi the ceiling started leaking water from the room above and we had to be moved in a room without a Jacuzzi with no refund given at the time. I'm supposed to contact the manager on Monday and hopefully they will refund the amount for the room we ended up getting.
於 2024 年 2 月住了 1 晚
Kristen 於 2024年2月20日的回應
Mr. Shroyer, as I stated on the phone I am so sorry we were unable to accommodate you in the room you originally booked. Unfortunately with it being Valentine’s Day weekend all of our other Jacuzzi rooms were booked and we didn’t have another one to place you in. I do hope the adjustment to your rate was to your satisfaction and you will give us another chance. It would also be greatly appreciated if you had the opportunity to adjust your survey since we did indeed make things right with you. We truly appreciate and value your business and hope to see you again in the future.

10/10 優異

Pam

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to everything you need.
於 2024 年 2 月住了 1 晚
Kristen 於 2024年2月18日的回應
Thank you for completing of survey! We hope to see you again soon !

4/10 欠佳

Michael

讚好：整潔度和職員與服務
The internet was horrible. Takes way too long to get online. The people above us were walking heavy till 1230am or so. Wont ever stay there again. Done.
於 2024 年 2 月住了 1 晚
Kristen 於 2024年2月18日的回應
Thank you for completing our survey. In the future, if you ever stay with us again we are more than happy to place you on the second floor so you don’t hear people walking above you.

6/10 一般

Bailey

伴侶同遊
讚好：職員與服務和住宿狀況
Used the jets in the bathtub and they were filthy. The bathroom floor was sticky.
於 2024 年 2 月住了 1 晚
Kristen 於 2024年2月16日的回應
On behalf of my entire staff, I would like to apologize for the state of the jacuzzi tub in your room. There are no excuses for this, and I do hope you will allow us the opportunity to properly host you in the future. If any of our guests are unhappy with their room, we are always more than happy to move rooms or do whatever we can to better accommodate you. We hope to see you again. Kristen - General Manager