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科倫坡香格里拉的評價

5 out of 5
科倫坡香格里拉
1 Galle Face, Colombo

評價

9.2

卓越

10 分評分，優異；339 則評價中有 247 則" "
8 分評分，不錯；339 則評價中有 61 則" "
6 分評分，一般；339 則評價中有 18 則" "
4 分評分，欠佳；339 則評價中有 10 則" "
2 分評分，很差；339 則評價中有 3 則" "

9.6/10 

整潔度

9.2/10 

職員與服務

9.2/10 

設施服務

9.4/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice service
Nice service
於 2019 年 10 月住了 3 晚
Shangri-La Hotel, Colombo 於 2020年1月17日的回應
Dear Guest, Many thanks for taking the time out to review your recent visit to the Shangri-La Hotel, Colombo. We are glad to learn of your positive experience at the property and hope to have you visit us again soon.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The staffs are helpful and room is clean
Nice location and view. Good service !! The staffs are helpful and room is clean
於 2019 年 9 月住了 3 晚
Shangri-La Hotel, Colombo 於 2019年10月2日的回應
Dear Guest, Thank you for taking the time out to share feedback from your time at the Shangri-La Hotel, Colombo. We are pleased to learn of your perfect score and hope to have you visit us again someday soon.

10/10 優異

Megan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 1 晚
Shangri-La Hotel, Colombo 於 2019年4月9日的回應
Thank you for taking the time out to share feedback from your time at the Shangri-La Hotel, Colombo. We are pleased to learn of your perfect score and hope to have you visit us again in someday soon.

10/10 優異

KAICHIH

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Well service and clean room very comfortable and nice breakfast
於 2019 年 3 月住了 1 晚
Shangri-La Hotel, Colombo 於 2019年3月24日的回應
Dear Kaichih, Thank you ever so much for taking the time out to share feedback from your stay at the Shangri-La Hotel, Colombo. We are pleased to learn of your five-star review score and hope to have you visit us again in the near future.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 4 晚
Shangri-La Hotel, Colombo 於 2019年1月28日的回應
Dear Guest, Thank you for taking the time out to share feedback from your time at the Shangri-La Hotel, Colombo. We are pleased to learn of your perfect score and hope to have you visit us again in someday soon.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
the best choice in Colombo
very nice experience. great location and service.
於 2018 年 5 月住了 2 晚
Timothy Wright - Shangri-La Hotel, Colombo 於 2018年7月2日的回應
Dear Guest, Thanks for your feedback - we're glad you enjoyed your experience and look forward to seeing you soon.

8/10 不錯

PU

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
一次因服务欠佳而造成的糟糕体验
一间好的酒店，不单是依靠它的房间来显示它的品质，更要依靠它的综合配置和服务水平来令它在同业中脱颖而出。 我预订了这间酒店的SPA服务。 我是一位亚洲脸，来自中国，有一位亚洲脸员工从我进入SPA大厅开始，她对着我一直是张冷脸。也许是她投入了太多热情到服务一位欧美客人中，以至她没有剩余的友好值来面对我。 我选做了热石按摩，被技师告知如果感觉烫要告诉她。途中我被烫了7、8次，告诉了她5、6次，但每一次都没有得到任何回音，前三次我甚至以为她是听不到我（因为这时我是趴在按摩床上，脸朝下）。后来我发现她虽然不应声，但是在手法上有改变，于是我知道她是听到了却不给我回应。 Chi SPA的装修质感是不错的，软件设施也挺好。员工的服务素质有待提高。 自助餐厅的前台女接待员也基本都板着个脸。而餐区员工表现得热情周到。 在中餐厅我点的菜的味道都很不错，其中一道菜的食材出了错，和主厨说明后，他为我们退了菜并赠予了一碟新菜和一份水果拼盘。我们很受用啊，因为人家的工作态度是好的。后来我们聊了很久，他很热情的。
於 2018 年 3 月住了 1 晚

10/10 優異

Rexie

讚好：整潔度、職員與服務和住宿狀況
Very pleasant stay. Enjoyed
於 2024 年 5 月住了 4 晚

10/10 優異

Carlos

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked all the ambience
於 2024 年 5 月住了 2 晚

8/10 不錯

Michael

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Very poor wine list Good food Wonderful staff
於 2024 年 2 月住了 9 晚

4/10 欠佳

nicholas

The concierge promised me a new mercedes S500, then they changed and told me a Range Rover was outside waiting, then I go outside and see an aged Jaguar to drive me to TanGalle. This was terrible and dishonest and downright disorganized. Oh I took my own bags down as I asked them to come and take to car, they seemed too busy. Anyways as I got down to lobby then they tried to take my bags, sorry I'll take my own bags and I'll never come back. Amateurs.
於 2024 年 3 月住了 2 晚

10/10 優異

Arata

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
モール直結、ビーチも歩いて行けて、子供連れには良い立地。 プールの更衣室にサウナ、湯船があって快適。
於 2024 年 3 月住了 2 晚

8/10 不錯

Aparna (Seattle)

讚好：整潔度和住宿狀況
於 2024 年 3 月住了 2 晚

8/10 不錯

alex

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Here's the revised review incorporating the additional details about the breakfast buffet and gluten-free options: My wife and I stopped over at the Shangri-La hotel in Sri Lanka on our way from Australia to the Maldives. We arrived around 11 pm on an Air Sri Lanka flight. If you don't fly business class, expect a long line at customs. After clearing customs, we easily located the Shangri-La desk, where a friendly staff member greeted us. He assisted with our luggage and arranged a cab to the hotel, which was a standard sedan without any hotel branding. The hotel has extensive security, with two checkpoints to pass through before reaching the reception. Check-in was smooth, and the staff's English proficiency was adequate for a 4-5 star hotel in India. Our luggage arrived in the room shortly after, but we had to remind the staff to clearly note our room number. Our room was well-appointed, with four complimentary water bottles, which we greatly appreciated. The strong sandalwood scent was initially overwhelming but became more tolerable over time. The bathroom was nice, although the bathtub was a bit too narrow for my comfort. We were pleased to find a manual bidet installed in the toilet, although an electric and heated version would have been even better. The view from our room and the coffee spot was pretty, albeit industrial, overlooking the water. The espresso met expectations, although I'm admittedly a coffee snob. The breakfast buffet had a wide variety of options,

10/10 優異

JUNJI

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good
於 2024 年 3 月住了 4 晚

10/10 優異

Sugath

讚好：整潔度、職員與服務和住宿狀況
Friendly staff ,Specially Anjula he was given me supper service at the pool side ,
於 2024 年 3 月住了 1 晚

4/10 欠佳

Omawattie

多人同遊
讚好：整潔度和設施服務
不滿：職員與服務和住宿狀況
Check in experience was horrible. Staff was not not friendly. Room smells horrible. Was assigned another room but still smells horrible.
於 2024 年 3 月住了 1 晚

10/10 優異

Dennis (Springfield Gardens)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
If you're looking for a relaxing weekend, look no further than the Shangri-La. My wife and I booked a weekend at the Shangri-la, and returned home fully relaxed and ready to resume the day to day stresses of work. The pool is well kept and the staff brings cooled towels, water and fresh fruit throughout the day. The Chi Spa is amazing! We had some of the best massages ever there. Shang's Palace and the Capital Bar and Grill are both delicious and the staff is very attentive. The breakfast buffet is enormous, and offers a bit of something for everyone, and again the staff are extremely attentive. We will definitely stay at the Shangri-La the next time we are in Colombo.
於 2024 年 3 月住了 3 晚

10/10 優異

Sean

讚好：整潔度、職員與服務、設施服務和住宿狀況
Visiting from the USA and had a phenomenal experience! I would highly recommend this particular property. The service, thoughtful architectural design, and exemplary amenities make this an ideal choice while in Sri Lanka.
於 2024 年 3 月住了 1 晚

10/10 優異

Wanda

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

10/10 優異

Lee

讚好：整潔度、職員與服務和住宿狀況
Top draw!
於 2024 年 2 月住了 2 晚

10/10 優異

Hangwoo

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚

10/10 優異

OKUTO

於 2024 年 2 月住了 1 晚

10/10 優異

OKUTO

讚好：整潔度
於 2024 年 2 月住了 3 晚

4/10 欠佳

Rajdeep

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Good rooms, terrible service.
Like most Shangri La's the hotel is a pleasant place to stay. However the service here leaves much to be desired. Prior to my stay I had contacted the hotel about arranging to host an event. I was speaking with someone on whatsapp who suddenly stopped responding. I followed up twice afterwards but still with no response, so I gave up and looked elsewhere. Then prior to arrival I booked an airport shuttle as I was landing at 1am so didn't want to deal with the hassle of booking a local taxi from a foreign airport. I arrive and there is no car. So I have to withdraw local currency and find a cab. I get to the hotel and inform the manager on duty who assures me he will look into it and follow up. I stayed at the hotel for 3 nights and no one reached out to me to either apologize or follow up about why these issues popped up in the first place.
於 2024 年 2 月住了 4 晚

10/10 優異

Jong-Tae

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I enjoy staying the hotel. There was bad smell at the room I stayed. I could not figure out the specific place for the smell. You need to check and fix it
於 2024 年 2 月住了 4 晚

10/10 優異

Iresha

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Continue to enjoy staying at this lovely hotel
於 2024 年 1 月住了 3 晚

10/10 優異

Mohammad

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚

10/10 優異

Urban

於 2024 年 1 月住了 1 晚

10/10 優異

Saminda

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place to base yourself in Colombo
Amazing hotel and well the stay
於 2024 年 1 月住了 2 晚

10/10 優異

Ameer

於 2024 年 1 月住了 1 晚

8/10 不錯

Joseph

於 2024 年 1 月住了 2 晚

8/10 不錯

LAURA

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 5 晚

8/10 不錯

Morvarid

讚好：住宿狀況
Convenient for our last night stay in Sri Lanka
於 2024 年 1 月住了 1 晚

10/10 優異

christine

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
We've stayed at a few Shangri-la hotels and they never disappoint. We were at the Shangri-la for 10 days from boxing day and thoroughly enjoyed our stay. Convenient location in Colombo with easy access to shopping mall and it's food court next door and walk-able distant to the train station amongst other amenities. Friendly and helpful staff who go out of their way to help. Good quality and selection of food at breakfast and evening buffet. Loved our stay, will be back and would recommend.
於 2023 年 12 月住了 10 晚

6/10 一般

Ekta

不滿：職員與服務
於 2024 年 1 月住了 2 晚

10/10 優異

Sung Soo

於 2023 年 11 月住了 3 晚

8/10 不錯

Emma

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fabulous
Really stunning hotel, everything was great - staff were extremely friendly.
於 2023 年 11 月住了 2 晚

2/10 很差

Elite

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Rigid Hotel Team. Very difficult in communication. Too many terms and conditions.

10/10 優異

Hussein (Riyadh)

讚好：整潔度、職員與服務和住宿狀況
Beautiful and luxurious
於 2023 年 7 月住了 3 晚

10/10 優異

Kay

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is right across from a boardwalk on the ocean, so there are nice views. The staff are very nice and helpful. Rooms very clean and amenities are good. Buffet is good, lots of choices. Security is tight. We had a very nice stay! No complaints.
於 2023 年 10 月住了 5 晚

4/10 欠佳

Siva

多人同遊
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
Rooms were nice but ac wasn’t working the whole first night, they didn’t even apologize just sent a technician to fix it the next day. Expected much better customer service for paying 900usd for 2 nights
於 2023 年 10 月住了 2 晚

10/10 優異

Sugunalan

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚

10/10 優異

Emma

於 2023 年 9 月住了 5 晚

10/10 優異

Paulo (Cedar Park)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
By far the best hotel in Colombo. Immaculate property, conveniently located within the One Galle Face Shopping Mall complex (huge food court!), attentive staff, amazing restaurants. Wouldn't change a thing!
於 2023 年 9 月住了 3 晚

6/10 一般

Ranil

讚好：整潔度
不滿：職員與服務
New property. Poor flow and design of the main floor, entrance. Under trained staff. Good ok. Not as good as other similar hotels in Colombo. Over priced and over hyped by the locals.
於 2023 年 9 月住了 7 晚

10/10 優異

Ragutharan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing service, very clean.
於 2023 年 8 月住了 5 晚

10/10 優異

CAMILO

讚好：整潔度、職員與服務和住宿狀況
Amazing hotel. Every detail was better than expected. Highly recommend.
於 2023 年 8 月住了 2 晚

10/10 優異

Josie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Loves it so much. Perfect start to holiday
於 2023 年 8 月住了 1 晚

10/10 優異

Greg

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent staff and very nice property.
於 2023 年 8 月住了 2 晚