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哥倫比亞市中心/維斯塔萬豪春丘套房酒店的評價

3 out of 5
哥倫比亞市中心/維斯塔萬豪春丘套房酒店
511 Lady Street, Columbia, SC

評價

8.8

優異

10 分評分，優異；1000 則評價中有 598 則" "
8 分評分，不錯；1000 則評價中有 271 則" "
6 分評分，一般；1000 則評價中有 69 則" "
4 分評分，欠佳；1000 則評價中有 35 則" "
2 分評分，很差；1000 則評價中有 27 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.6/10 

設施服務

9.0/10 

住宿狀況

8.2/10 

環保程度

評價

4/10 欠佳

Yi Qin

家人同遊, 商務旅客
讚好：整潔度
不滿：設施服務和住宿狀況
喜欢房间大 还算清洁 不喜欢里面房间浴室什么都没有
於 2022 年 8 月住了 1 晚
Ashley Johnson 於 2022年8月8日的回應
Thank you for this feedback as we are always looking for way's to improve. I will share this feedback with the appropriate hotel team to assure we are placing all the required amenities in the guest bathrooms. Please accept our deepest most sincerest apologies. Kindest Regards

6/10 一般

Greg S.

商務旅客
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
於 2024 年 5 月住了 1 晚
Brandon 於 2024年5月28日的回應
Dear Greg,We know you have many options for lodging in your travels and expect the best from Springhill Suites. Im sorry to see your stay was made less than perfect, and I do hope you allow us the opportunity to improve upon your previous stay should you find yourself in Columbia in the future.

10/10 優異

Lori (Elkview)

讚好：整潔度、職員與服務和住宿狀況
Would stay here again highly recommend
於 2024 年 5 月住了 1 晚
Brandon 於 2024年5月21日的回應
Dear Lori,Thank you for choosing Springhill Suites Columbia Downtown the Vista.We hope to see you again should you find yourself in Columbia.

6/10 一般

Charles

讚好：職員與服務
於 2024 年 5 月住了 1 晚
Brandon 於 2024年5月10日的回應
Dear Charles,Thank you for choosing Springhill Suites. Im sorry to see your stay was less than perfect. I hope you allow us the opportunity to improve upon your previous stay should you find yourself in Columbia in the future.

10/10 優異

Stephen

讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked the layed back feel of the resort.
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月6日的回應
Thanks, we appreciate you

8/10 不錯

Gregory

家人同遊
讚好：整潔度、職員與服務和住宿狀況
If the pool was open until midnight, and grits were on the breakfast menu, this would have been 5 stars.
於 2024 年 4 月住了 1 晚
brandon 於 2024年4月28日的回應
Thank you for choosing Springhill Suites Columbia. We hope to see you again soon

4/10 欠佳

Gustavo

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Location wise was ok, however overall property condition, building is completely outdated and dirty.
於 2024 年 3 月住了 1 晚
Brandon 於 2024年4月2日的回應
Dea Gustavo,Thank you for choosing Springhill Suites Columbia Downtown/the Vista, Im sorry to see your stay was made less than perfect by the condition of the common spaces during your stay.I do hope you allow us the opportunity to improve upon your stay should you find yourself in Columbia in the future.

8/10 不錯

David

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Brandon 於 2024年4月2日的回應
Dear David,Thank you for choosing Springhill Suites COlumbia Downtown/the Vista. I do hope we see you agin should you find yourself in COlumbia in the future.

2/10 很差

Pamela (Columbia)

不滿：職員與服務、設施服務和住宿狀況
When I arrived there was no doorman, but 3 people were at the front desk with no guests. I was struggling to get the luggage cart through the entrance as the door was not automatic. The staff watched, but did not help. My bathroom floor flooded after my first shower and there was no drain in the bathroom floor. The shower seals were not correctly installed. A very nice young man fixed this on my 2nd day. I used the bathmat and a towel to soak up the water as I was afraid of leakage to the floor below. My towels were not replaced and my room was not cleaned the next day. The towels were paper thin. I have never had such thin towels in an American hotel. The clothes armoire stank. It smelled like perspiration. I was told it was a stain newly applied to the wood. I was a furniture dealer for almost 40 years. I have never smelled a stain like this. My clothes absorbed the odor. If I was paying less than $100 per night, I would expect this type of experience, but for $300 per night, it was not OK.
於 2024 年 3 月住了 3 晚
Brandon 於 2024年3月29日的回應
Dear Pamela,Im sorry to see your stay was made less than perfect by your check in experience and well as well as the towels and closet. Thank you for share with us about your stay, your feedback is a valuable to us and helps us be the best we can. I do you hope you allow us the opportunity to improve upon your previous stay as this is not a reflection of our normal daily operations.

10/10 優異

SUSAN

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great location near University of South Carolina and walkable yo redtsursnts, grocery stores and events.
於 2024 年 3 月住了 2 晚
Brandon 於 2024年3月27日的回應
Dear Susan,Thank you for taking the time to share with us about your stay. I do hope we see you again the next time you should find yourself in Columbia in the future.

8/10 不錯

Daniel

讚好：整潔度、職員與服務和住宿狀況
Staff was excellent
於 2024 年 3 月住了 2 晚
Brandon 於 2024年3月23日的回應
Dear Daniel,Thank you for choosing Springhill Suites Columbia Downtown/the Vista.We hope to see you again in the future.

10/10 優異

Peter (Wilmington)

於 2024 年 3 月住了 1 晚
Brandon 於 2024年4月2日的回應
Dear Peter,Thank you for stay with us at Springhill Suites Columbia Downtown/the Vista.I do hope we see you again should you find yourself in Columbia in the future.

10/10 優異

Sara

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Absolutely loved the room layout! Very classy, but practical. Desk was made as room dividing beds from trundle bed/couch that was the most comfortable couch I’ve ever sat on. Also small kitchenette off to the side, microwave, mini fridge, & coffeemaker. Best of all shower with large sink/prep area was separate from the toilet room with its own sink. Wardrobe had it’s own extra touches. Full length mirror on the outer door, which I’ve never seen. Full ironing board & plenty room for storage. I do wish the room would have gotten cooler when turned all the way down for two days. Also the toilet was super low to the ground. So much so my knees were bent. No way my mother would have been able to get up, was a little difficult for me. All of the staff greeted me, from the maintenance man, to laundry gal, cleaning ladies, breakfast attendants. Really nice touch! The hallways that had a ton of traffic did show on the floors, all areas were well maintained. I would absolutely stay here again!
於 2024 年 3 月住了 2 晚
Brandon 於 2024年3月13日的回應
Dear Sara,We know you have many options for lodging in your travels and expect the best from Springhill Suites. I am so happy to see your stay with us was comfortable and enjoyable. We will definitely look into the AC in that room to ensure the unit is cleaned and performing at optimal levels. I am also sorry to see the height of the toilet was an issue for you, should you see us again we do have accessible rooms with features that may support your mothers needs should you both come to see us again!

10/10 優異

KERRY

讚好：整潔度、職員與服務和住宿狀況
The room was clean and the staff was awesome,we will see you again soon,Kerry
於 2024 年 2 月住了 1 晚
Brandon 於 2024年2月29日的回應
Dear Kerry,Thank you for taking the time to share about your stay. I'm happy to see everything was to your liking. We do hope to see you again should your travels bring you to Columbia in the future.

10/10 優異

Kay

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Traffic noise!
Nice enough stay. Loud traffic noise from our room 24 x 7. I would stay again but only ask to have a room away from the traffic noise.
於 2024 年 2 月住了 1 晚
Brandon 於 2024年2月24日的回應
Thank you for taking the time to share about your stay. We hope to see you again the next time you find yourself in Columbia.

6/10 一般

M

家人同遊, 商務旅客
不滿：職員與服務和設施服務
Okay. Breakfast not so great. WAY TO MANY DOGS. There were more dogs in the lobby than people. Really gross
於 2024 年 2 月住了 1 晚
Assistant General Manager 於 2024年2月26日的回應
Thank you so much for sharing this with me. I will be sure to get with the team as we are not a pet friendly hotel with the exception of Service animals. I will make sure that all team members know to ask our guests in the event that we see this at our property. I will also talk to our breakfast attendant to assure even service animals stay out of the breakfast area during service. Again, we thank you for sharing so that we can address, resolve and continue to improve overall.

8/10 不錯

Scott

家人同遊
讚好：整潔度、職員與服務和設施服務
Na
於 2024 年 2 月住了 1 晚
Brandon 於 2024年2月24日的回應
We hope to see you again should you find yourself in Columbia.

10/10 優異

Thomas

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Brandon 於 2024年2月24日的回應
Thank you for sharing with us about your stay, We hope to see you again should you find yourself in Columbia in the future.

2/10 很差

Amy

於 2024 年 2 月住了 2 晚
Brandon 於 2024年3月23日的回應
Dear Amy,We know you have many options for lodging in your travels and expect the best from Springhill Suites. Im sorry to see your stay was less than perfect, we would love to know more! feel free to let us know how we could be better.

8/10 不錯

Jess

親子同遊
讚好：職員與服務和設施服務
We have stayed here several times with two young children, and every experience was great. They love the indoor pool, and the breakfast has tons of options, so even picky eaters can find something to enjoy. The staff are always courteous and helpful. The rooms were clean, but could be updated. Sink drains were slow. Can be noisy depending on which side the room is on. But the overall experience was great - can get to the children’s museum and zoo both in under ten minutes, and there’s a grocery store you can walk to in two minutes. All excellent for families with young kids. We will continue staying here when we visit.
於 2024 年 1 月住了 1 晚
Brandon 於 2024年2月14日的回應
Dear Jess,Thank you for taking the time to share with us about your stay. We know you have many options for lodging in your travels and expect the best from Springhill Suites. We do hope to see you and your family again should you find yourself in Columbia in the future.

6/10 一般

Michael

家人同遊
讚好：職員與服務和住宿狀況
Room configuration was weird A/C did not work well Mattress was worn out not comfortable
於 2024 年 2 月住了 3 晚
Brandon 於 2024年2月14日的回應
Dear Michael,Thank you for taking the time to share with us about your stay. We know you have many options for lodging in your travels and expect the Springhill Suites. Im sorry to see your stay was made less than perfect by an unexpected room layout and mattress. I hope you allow us the opportunity to improve upon your previous stay should you find yourself in Columbia in the future.

10/10 優異

Emily

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We were first time visitors to Columbia this past weekend and look forward to coming back. We visited with two adults and two kids (9,5). There was plenty of room for us all in the double bed room. It was great walking distance to Publix, restaurants, and Assembly street. From front desk to housekeeping, the staff was amazing. They were welcoming and accommodating for all of our requests… which weren’t super abnormal but we didn’t feel like a burden asking questions. Breakfast was great with a great variety… there was something for everyone in our group which made mornings easy on our busy weekend here. Will definitely keep SpringHill Suites on our list of places to stay when we return.
於 2024 年 2 月住了 2 晚
Brandon 於 2024年2月14日的回應
Dear Emily,Thank you for taking the time to share about your experience, I'm happy to see your stay was enjoyable. We definitely hope to see you should you find yourself in Columbia in the future.

10/10 優異

Jucoby

讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything
於 2024 年 2 月住了 1 晚
Brandon 於 2024年2月6日的回應
Dear Jucoby,Thank you for taking the time to share with us about your stay. We do hope to see you in the future should you find yourself in Columbia.

8/10 不錯

Beverly

於 2024 年 2 月住了 1 晚
Brandon 於 2024年3月23日的回應
Dear Beverly,Thank you for taking the time to share with us about your stay. We do hope to have you again any time you should find yourself in Columbia.

2/10 很差

真實旅客

商務旅客
讚好：職員與服務
不滿：住宿狀況和客房舒適度
avoid!!
rundown place, noisy room, squeeling pipes in the walls, lit like a morgue, didn't want to touch anything... checked out after one night and management refused to offer a refund
於 2024 年 1 月住了 4 晚
Brandon 於 2024年2月3日的回應
Thank you for taking the time to share with us about your stay. I'm sorry to see your stay was made less than perfect by lighting in the hotel. Unfortunately, this sort of preference not being met would not warrant a refund. I do hope you allow us the opportunity to improve upon your previous stay should you find yourself in Columbia in the future.

6/10 一般

Jason

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Property has potential. It just needs more attentive care, e.g. replacing missing closet door in room, repairing clogged sink in bathroom, and including ironing board in the room.
於 2024 年 1 月住了 2 晚
Brandon 於 2024年2月3日的回應
Thank you for taking the time to share with us about your stay. I'm sorry your stay was made less than perfect by a lack of ironing board in the room as well as other maintenance issues. I do hope you allow us the opportunity to improve upon your previous stay should you find yourself in Columbia in the future.

4/10 欠佳

真實旅客

商務旅客
讚好：整潔度和客房舒適度
於 2024 年 1 月住了 1 晚
Branodn 於 2024年2月3日的回應
Thank you for taking the time to share your feedback with us, I hope you allow us the opportunity to improve upon your stay should you find yourself in Columbia in the future.

6/10 一般

Derrick

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Water was not hot Bed was not comfortable Everything else was great
於 2024 年 1 月住了 2 晚
Brandon 於 2024年1月10日的回應
thank you for choosing us for your stay, we know you have many options for lodging and expect the best from Springhill Suites. I'm sorry to see your stay was made less than perfect by an uncomfortable bed. I hope you allow us the opportunity to improve upon your stay should you find yourself in Columbia in the future.

10/10 優異

Jay

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location
於 2023 年 12 月住了 1 晚
Brandon 於 2024年1月10日的回應
Thank you for choosing us for your stay, we know you have many options for lodging in your travels and expect the best from Springhill Suites. We do hope to see you again should you find yourself in Columbia again.

10/10 優異

Fiza (Elgin)

於 2023 年 12 月住了 7 晚
Brandon 於 2024年1月10日的回應
Thank you for choosing us for your stay, we know you have many options for lodging and expect the best from Springhill Suites. We do hope to see you again should you find yourself in Columbia in the future.

6/10 一般

Adam

家人同遊
不滿：住宿狀況
It was way too expensive for the room that we got in the breakfast was terrible
於 2023 年 12 月住了 2 晚
Brandon 於 2024年1月1日的回應
Dear Adam,I'm sorry to see your stay was made less than perfect by high rates the night of your stay. We do hope you choose to stay with us should you find yourself in Columbia in the future.

8/10 不錯

Nimisha

讚好：整潔度、職員與服務和住宿狀況
Overall good
於 2023 年 12 月住了 1 晚
Brandon 於 2024年1月1日的回應
Dear Nimisha,Thank you for choosing Springhill Suites Columbia for your stay. We hope to see you again should you find yourself in Columbia in the future.

10/10 優異

Jessica

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Brandon 於 2024年1月1日的回應
Dear Jessica,Thank you for choosing Springhill Suites for your stay. We hope to see you again should you find yourself in Columbia in the future.

8/10 不錯

Rey

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Brandon 於 2024年1月1日的回應
Dear Rey,Thank you for sharing with us about your stay, we know you have many options for lodging in your travels and expect the best from Springhill Suites. We hope to see you again.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Top notch service
Amazing and accommodating staff all the way from the front desk to the pool! I cannot recommend this enough!
於 2023 年 12 月住了 1 晚
Brandon 於 2023年12月22日的回應
Thank your for choosing Springhill Suites Columbia Downtown/the Vista. We hope to see you again next time you should find yourself in Columbia.

10/10 優異

Kia

於 2023 年 12 月住了 1 晚
Brandon 於 2023年12月22日的回應
Dear Kia,Thank you for taking the time to share about your stay with us. We do hope to see you again next time you find yourself in Columbia!

6/10 一般

mita

家人同遊
不滿：整潔度
the carpets inside the room were extremely dirty. I accidentally dropped a dark colored garment on the floor and picked it up immediately, but it came up with unbelievable amount of dust and lint attached. didn't seem that carpet has ever been vacuumed.
於 2023 年 11 月住了 2 晚
Ashley Johnson 於 2023年12月18日的回應
Thank you for taking the time to share your feedback with us. I am so sorry to hear about the issues experienced during your visit. I personally will be working with the housekeeping staff to assure all concerns during your past visit gets addressed. I can assure you that we take things like this very seriously and we will be working hands on with the team to avoid concerns like this in the future. We hope that you give us another try whenever travels bring you back to Columbia SC.

10/10 優異

Annmarie

多人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Brandon 於 2023年12月5日的回應
Dear Annmarie,Thank you for taking the time to share with us about your stay. We know you have many options for lodging in your travels and expect the best from Springhill Suites. We hope to see you the next time you find yourself in Columbia!

8/10 不錯

Jessica

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good front staff!
於 2023 年 11 月住了 1 晚
Brandon 於 2023年11月29日的回應
Dear Jessica,Thank you for sharing with us about your recent stay. I hope you choose to stay with us again should you find yourself in Columbia in the future.

10/10 優異

Rise

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great overnight stay while dropping kids off at USC. Convenient, clean, friendly staff. Will be back!
於 2023 年 11 月住了 1 晚
Brandon 於 2023年11月29日的回應
Dear Rise,Thank you for taking the time to share about your stay, I hope you decide to stay with us again should you find yourself in Columbia in the future.

8/10 不錯

Mel (Calgary)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Older property but in good condition.
於 2023 年 11 月住了 1 晚
Brandon 於 2023年11月28日的回應
Thank your for taking the time to share with us about your stay. I hope you choose to stay with us again should you ever find yourself in the Columbia area.

10/10 優異

Jessica

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Customer service was excellent, room was clean everything was perfect!
於 2023 年 11 月住了 2 晚
Brandon 於 2023年11月23日的回應
Dear Jessica,Thank you for taking the time to share your feedback. I hope you choose to visit us again the next time you find yourself in Columbia!

10/10 優異

Bradley

讚好：整潔度和住宿狀況
於 2023 年 11 月住了 1 晚
Brandon 於 2023年11月15日的回應
Thank you for taking the time to share with us your experience. I hope you choose to stay with us any time you should find yourself in Columbia.

4/10 欠佳

Rosanne

不滿：職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月13日的回應
Thank you so much for taking the time to share this feedback with us. If time presents itself we would love to hear more details regarding your stay so that we can challenge the staff to work on any concerns and not only meet, but exceed your expectations in the future. We appreciate you again and we hope that you give us another try whenever travels bring you back to Columbia SC.

10/10 優異

Charmaene

於 2023 年 10 月住了 1 晚
Brandon 於 2023年11月16日的回應
Thank you for taking the time to share with us your experience during your stay. We know you have many options for lodging in your travels, thank you for choosing Springhill Suites.

10/10 優異

Cynthia

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Ashley 於 2023年10月25日的回應
Thank you for sharing with us about your stay. We know you have many options for lodging in your travels and expect the best from Springhill Suites. We do hope to see you again should you find yourself in Columbia.

8/10 不錯

真實旅客

家人同遊
讚好：整潔度和客房舒適度
The rooms were decent and clean . Doors are pretty difficult to open into any place that requires a key ( building /pool / rooms ). Room was very spacious and sofa bed was big . Over all had a good stay other that some of the front desk staff was rude and pool was not heated .
於 2023 年 10 月住了 3 晚
Ashley 於 2023年10月25日的回應
We know you have many options for lodging in your travels and expect the best from Springhill Suites. I'm sorry to see your stay was made less than perfect by difficulty with your keys. I do hope you allow us the opportunity to improve upon your previous stay should you find yourself in Columbia again.

10/10 優異

David

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff.
於 2023 年 10 月住了 1 晚
Ashley 於 2023年10月25日的回應
Dear David,Thank you for taking the time to share with us about your stay, we know you have many options for lodging in your travels and expect the best from Springhill Suites. I do hope to see you again should you find yourself in Columbia.

10/10 優異

Christina

家人同遊
讚好：設施服務
It was extremely clean and comfortable all around! Staff at the front desk was very friendly (Frankie) and helpful as well! Definitely recommended by us!
於 2023 年 10 月住了 1 晚
Ashley 於 2023年10月25日的回應
Dear Christina,Thank you for taking the time to share with us about your stay. We know you have many options for lodging in your travels and expect the best from Springhill Suites. We hope to see you again should your find yourself in Columbia.

10/10 優異

Erin

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent hotel! Would stay again.
Hotel staff were ALL super friendly! -- from the ladies at the front desk, to the management, to the maintenance gentleman who delivered extra sheets to our room for the trundle bed -- everybody was so nice! Breakfast was good, hotel was quiet, beds and linens were super comfy. :)
於 2023 年 10 月住了 1 晚
Ashley 於 2023年10月18日的回應
On behalf of the entire team at Springhill Suite Columbia Downtown/the Vista, thank you for your feedback. We know you have many options for lodging in your travels and expect the best from Springhill Suites. We hope to see you again should you find yourself in Columbia in the future.