I've stayed at this property before and have always been pleased with it, but it has been a couple years and this time I had a lot frustrations with it. The room itself was dim and no matter how many lights I turned on, it still felt very dark. One of the nights I wanted room service but there was no menu in the room. I called down and asked where I could find one and they said they had one on the app but that it was "very complicated to get to" so transferred me to the restaurant. They were confused, at which point I said I'd just come down and eat in the restaurant. The restaurant menu was pretty limited and the food was very average. Later, after showering I realized there was not a hair dryer in my room so I called down to ask for one to be sent up. The phone rang continuously with no answer. I eventually hung up and tried again, same result. On the third time someone finally answered. They did not see surprised that there was not a hair dryer in my room which seemed odd. The next day I was out the whole day and came back in the evening to a room that had not been serviced. The entire time I stayed there I interacted with several members of the staff and all seemed unhappy, bordering on rude with the exception of the gentleman working in the restaurant and one of the valets. Honestly it was just a very frustrating stay.