Dear Anonymous, Thank you for taking the time to rate your stay with us. I hope that we can welcome you back again in the future. Kind regards, Michelle

Thank you

Dear Anonymous, Thank you for your review. I am pleased to hear that you enjoyed your stay and hope we will see you again on your next visit to Edinburgh. Kind Regards,

Hi Ying-Fang thank you for your feedback. Glad to hear you enjoyed your time at the hotel and found the amenities useful. I definitely agree its a great idea to get a taxi to avoid the stairs if you have lots of luggage. Thanks for the recommendation!

Dear Anonymous, Thank you so much for reviewing your stay with us, I am delighted that you had such an enjoyable experience and hope that we can welcome you back again soon. Kind regards, Michelle

Dear Yuan tong, Thank you very much for your fantastic review! It is great to hear that our guests enjoy the service from our friendly team who always try their best to ensure they provide the best recommendations and service at all times. I hope that we can welcome you back again soon. Kind regards, Michelle

Dear Anonymous Thank you for taking the time to rate your stay experience at Fraser Suites Edinburgh. I hope you had a good time during your visit to Edinburgh and would like to think that we, in our efforts to constantly improve, had a positive contribution towards making it memorable. I hope that we will have the opportunity to welcome you back soon. Warmest regards,

Dear Yuhsuan, Thank you very much for your fantastic 5 out of 5 rating! I hope that we can welcome you back again soon. Kind regards, Michelle

Dear Anonymous, Thank you for reviewing your stay with us. As you mentioned, we are based uphill from the train station so if you do have a lot of luggage, a taxi may be advisable. I hope that we can welcome you back again soon. Kind regards, Michelle

亲爱的袁清，非常感谢您抽出宝贵的时间与我们一起回顾您的留下。 我很高兴你喜欢我们的中心位置，希望我们今后再次欢迎你。 亲切的问候， 米歇尔

Dear Anonymous, thank you very much for reviewing your stay with us. I am very pleased that you enjoyed our new Handy devices which offer free local and international calls for our guests as well as the ability to download any apps or maps that you may need. I hope that we can welcome you back again soon,. Kind regards, Michelle

早上好， 謝謝你花時間離開這樣的lovley反饋。我很高興你喜歡你在弗雷澤套房的住宿，我希望我們會再次歡迎你。 親切的問候， Evlyn

Dear Ying Shan, Thank you for taking the time to review your recent stay with Fraser Suites. I am delighted that you were so comfortable during your visit. I hope we shall welcome you again soon for another wonderful visit. Warm Regards, Evlyn

Good Afternoon, Thank you for the five star review. I hope we shall welcome you again soon. Kind Regards, Evlyn

Dear Kevin, thank you for your review. We are pleased to hear you enjoyed your stay and we hope to welcome you back next time you are in Edinburgh. Kind regards,

Dear Haijun,We are so glad you enjoyed your stay with us and your time in Edinburgh. We hope to see you soon.Many thanks,Courtney

Dear Matthew, thank you for your review. We hope to welcome you back next time you are in Edinburgh. Kind regards,

Dear Sharon, thank you very much for your review. We hope to welcome you back next time you are in Edinburgh.

Hello Margaret,Thank you for the review. We are disappointed to read your comments as they relate to a reservation where you did not stay with us and cancelled a non refundable reservation. We aim to assist where possible within the type of reservation booked.On this occasion the booking did not allow cancellation.

Dear Stefania,We are so glad you enjoyed your stay and loved the location.We hope to see you again.Many thanks,

Dear Scott,Thank you for your review.Best,

Dear Thomas,Thank you for taking the time to share your feedback with us.As an apartment building, we provide a tray with coffee, tea, and milk upon check-in. Additional amenities are available for guests staying in higher room categories. Our heritage building, nestled in the heart of the old town, does not sell rooms with views, except our Feature Suites, but all our rooms have windows.Regarding the restaurant, as an apartment-style property, we do not have our own restaurant. Instead, we collaborate with the restaurant next door to provide breakfast for our guests from 7:30 to 10 in the morning. Beyond those hours, the restaurant operates independently. Given our prime location, there are several restaurants within a 2-minute walk, and our 24-hour reception can offer recommendations and assist with bookings.We apologize if you encountered any issues with our staff. We appreciate your feedback and will strive to improve.Best regards,

Dear Dean, thank you for your review. We are pleased to hear you had a great stay and we hope to welcome you back next time you are in Edinburgh. Kind regards,

Dear Patricia,Thank you so much for your lovely review.Best,

Dear Fiuneh,Thank you for sharing your delightful experience during your stay at our establishment! We truly appreciate your kind words about our amazing staff. We also take immense pride in maintaining a clean environment, and we’re thrilled that you noticed our efforts. The minor construction in the lobby area was a temporary inconvenience, but we’re glad it didn’t impact your overall experience.Your feedback is invaluable to us, and we look forward to welcoming you and your family back soon!Best,

Dear Alicia,Thank you so much for your lovely review.Best,

Dear Patrice,Thank you so much for your lovely review about our premises and our staff.We hope to see you soon!Best,

Dear Lynne,Thank you so much for your lovely words about our staff. We are glad to hear that you enjoyed the city and your stay with us.We hope to have the pleasure of welcoming you back soon.Best,

Dear Shelie,Thank you so much for your lovely review of our premises and our informative staff.We are glad to hear that you enjoyed your stay with us overall.We hope to have the chance to welcome you back in the future.Best regards,

Dear Charlene,Thank you for sharing your experience.We are delight to hear that you have a delightful stay. We really appreciate your lovely comments about our staff, the aroma and the room.Warm regards

Hello Robert,Thank you so much for your lovely review. We really appreciate your understanding with the lobby project.Warm regards,

Dear Boglarka,Thank you for sharing your feedback.Our historic building, dating back to the 18th century, holds a rich legacy as a former newspaper printer. Its unique architecture means that rooms are situated on different floors, each with its own character and charm.We apologize if the room’s position didn’t meet your expectations. Our 24-hour reception team is always available to assist guests in finding an alternative room that better suits their preferences. We encourage guests to communicate any concerns upon arrival, allowing us to address them promptly. As for the receptionist staff, we sincerely apologize for falling short of your expectations. We are committed to providing exceptional hospitality, and we will use your feedback to improve our service.Once again, we appreciate your insights, and we hope to have the opportunity to provide you with an improved experience during your next visit.

Dear Colin,Thank you for sharing your feedback about your recent stay with us! We appreciate your positive comments about our great location and excellent service.Regarding the room, we apologize for any inconvenience. We take your feedback seriously, and we’ll certainly address the issues you’ve raised. Rest assured; we’ll work on improving these aspects to ensure a more comfortable stay for our guests.We hope to welcome you back soon.Best,

Thank you for the rating

Dear Kristin,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by the ongoing construction. Rest assured, we are actively working to improve our facilities and services for our guests. Your understanding during this process is greatly appreciated. We hope to provide a more peaceful and comfortable experience during your next visit.Best regards,

Thank you for the glowing review

Thank you, Judith

Dear Areeya, thank you for your review. We are pleased to hear you had a great stay and we will make sure to pass on your comments to our front desk staff. Kind regards,

Thank you Cherly, I hope the team was able to move you when you mentioned the bed or offer a topper

Hi Ethahad,The towel rails are not heated, they are used to hold the towels in the rooms. Sorry if this was the expectation.