While I appreciate Edinburgh was busy due to a big music concert, the marathon and it being a English Bank Holiday weekend, the hotel were clearly charging a premium which wasn't deserved!
For the price, I've experienced significantly better accommodation throughput the world.
Some of the opportunities :
- poor water pressure in the shower
- washbasin was cracked
- headboard was tatty and deteriorated
- brown stains on the net window curtains
- no complimentary bathroom extras
Thanks for taking time to review my concerns
David
於 2023 年 5 月住了 3 晚
4/10 欠佳
真實旅客
家人同遊
2021年6月10日
讚好:客房舒適度
不滿:職員與服務和住宿狀況
Worst service Hilton hotel
Checked in at 3am and was told we can park off street as car park was full. Got the ticket on the next day.
Requested one bed but ended up two single bed as we travel with little one. The reception was so rude. How disappointed
真實旅客
於 2021 年 5 月住了 3 晚
8/10 不錯
真實旅客
2020年9月19日
真實旅客
於 2020 年 9 月住了 2 晚
10/10 優異
Lisa
2024年6月10日
讚好:整潔度、職員與服務和住宿狀況
Lisa
於 2024 年 6 月住了 3 晚
8/10 不錯
Keva
家人同遊
2024年6月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good hotel for value. A bit off from old town and took some time to understand how to get there from the train station. But when once you found it it was easy to commute in foot.
Keva
於 2024 年 5 月住了 3 晚
10/10 優異
Jason
2024年6月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I don’t remember the gentlemen’s name at the front desk last night. But he was awesome. So polite and helpful.
Jason
於 2024 年 6 月住了 1 晚
10/10 優異
Ryan
家人同遊
2024年6月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
.
Ryan
於 2024 年 5 月住了 5 晚
10/10 優異
Robert
2024年5月31日
讚好:整潔度、職員與服務和住宿狀況
Robert
於 2024 年 5 月住了 1 晚
4/10 欠佳
ALEXANDER
商務旅客
2024年5月27日
不滿:職員與服務、設施服務和住宿狀況
I had stayed here before in March2023 and found the hotel good value and pleasant This year it was different. Much more expensive and exceptionally bad service from checkin to check out. Indifferent and at times rude staff unwilling to do anything for the guest. Breakfast poor. Few choices- tinned fruit (in 2024?). I will never stay here again and will recommend colleagues not to so
ALEXANDER
於 2024 年 5 月住了 3 晚
8/10 不錯
Samantha
家人同遊
2024年5月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Rooms are a bit small but free breakfast and convenience is a plus! Rooms were clean, amenities were clean. Have a coffee area to purchase starbucks and snacks.