外觀

佛羅倫斯 - 辛辛那提南凱藝套房酒店的評價

2.5 out of 5

評價

8.0

很好

10 分評分,優異;850 則評價中有 317 則" "
8 分評分,不錯;850 則評價中有 322 則" "
6 分評分,一般;850 則評價中有 104 則" "
4 分評分,欠佳;850 則評價中有 53 則" "
2 分評分,很差;850 則評價中有 54 則" "

8.0/10 

整潔度

8.4/10 

職員與服務

7.4/10 

設施服務

7.6/10 

住宿狀況

7.8/10 

環保程度

評價

6/10 一般

Mark

家人同遊
Was given a room that had not been cleaned since previous guest. Front desk did get us a another room.
於 2024 年 5 月住了 1 晚

6/10 一般

Michelle

家人同遊
The property is definitely showing age. I don’t see the ratings that show on here being deserved. The hotel next door has lower ratings but was quite a bit newer and nicer (and same price range). Breakfast was passable, hotel had a number of condition issues and that old smell but employees were nice and helpful.
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月17日的回應
Hello Michelle, We appreciate your feedback and are glad to hear our staff made your stay pleasant. We are constantly working to improve our facilities to meet our guests' expectations. Your comments will be shared with our team for further review. Thank you for choosing to stay with us.

4/10 欠佳

Mary

家人同遊
不滿:整潔度、設施服務和住宿狀況
Breakfast was ok.
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月7日的回應
Hello Mary,We appreciate your feedback on the breakfast experience. Your comments help us to continually improve our offerings for all guests. Thank you for choosing to stay with us.

2/10 很差

Randi

伴侶同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
This property is FILTHY. No smoking but it REEKS of old cigarettes and weed in hallways & rooms. We would absolutely not stay here again, especially at $140 a night! Room #1 had mold & cobwebs on the ceiling, walls, and lampshades. There was hair in our bed sheets and you could tell they had been “swept out” by hand. There was hair in the bathroom sink and on bathtub/shower walls. There were stains on the ceiling (first floor room). In the bathroom someone had vomited (or defecated) and there were splatters and big long drips of it right next to the toilet on the walls. The shower head was completely rusted up. One bedside lamp didn’t work at all and the remote didn’t go to the tv. It was very dingy and dark. When we complained to the desk about the status of the room, we were told that housekeeping was no longer onsite and couldn’t do anything, despite a sign that clearly says housekeeping is available at your request at any time, and it only being about 5pm. The desk clerk was very nice and apologized and moved us to another room. Room #2 was “slightly” better. The lamps & remote worked, and the bathroom had no puke on the walls. There was still hair, but at least it was stuck to the outside of the tub, albeit next to a tiny dead roach. There was food stuck on wall, hair in the bed sheets too (they clearly don’t change them) and a blood stain on the mattress pad. The chairs were deeply stained. Mattress is hard w/ a cover that makes you sweat & pillows are super flat.
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月6日的回應
Hello Randi,We appreciate you sharing your detailed feedback with us. Your concerns will be escalated to our management team for thorough review and evaluation. We strive to provide a comfortable and enjoyable experience for all our guests, and we apologize for any inconvenience you may have encountered during your stay. Please feel free to reach out to our management directly for further assistance.

10/10 優異

Diana

家人同遊
讚好:整潔度、職員與服務和住宿狀況
HANNAH &LEXI WERE VERY HELPFUL WITH MY RESERVATIONS & CHECK-IN! AWESOME BREAKFAST, & HOT SHOWER!
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月6日的回應
Hello Diana,We are delighted to hear that Hannah and Lexi provided excellent service during your stay. It's great to know you enjoyed our breakfast and had a relaxing shower. We appreciate your feedback and hope to welcome you back soon!

10/10 優異

Debbie

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月6日的回應
Hello Debbie,We are delighted to hear that you had a wonderful experience during your stay with us. We appreciate your positive rating and hope to welcome you back soon for another fantastic stay!

10/10 優異

Renee (Glendale)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Jeff H/GM 於 2024年5月2日的回應
Thank you for staying with us. We are glad that you had a positive experience while you were her

6/10 一般

Erykah

伴侶同遊, 寵物同遊
讚好:職員與服務
不滿:住宿狀況
What I like the most is that they are dog friendly.
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月25日的回應
Hello Erykah, We are pleased to hear that you enjoyed our pet-friendly policy during your stay. We strive to accommodate all guests, and we look forward to welcoming you and your furry friend back soon.

2/10 很差

Lisa

家人同遊
不滿:設施服務
BED BUGS!!!!
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月13日的回應
Hello Lisa,We are sorry to hear about your experience. We take matters like this seriously and encourage guests to reach out to our management team directly to address any concerns. Your feedback is appreciated as we continually strive to improve our guests' experience.

8/10 不錯

Nadine

伴侶同遊
讚好:整潔度和職員與服務
It was clean and the breakfast was great, lots of variety
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月11日的回應
Hello Nadine,We are delighted to hear that you found our hotel clean and enjoyed our breakfast selection. Thank you for sharing your positive feedback with us. We appreciate your kind words and hope to welcome you back again in the future.

2/10 很差

Cadence

於 2024 年 4 月住了 1 晚
Manager 於 2024年4月30日的回應
Hello Cadence, We're sorry to hear that your experience did not meet expectations. Please feel free to reach out to us directly with any feedback, so we can address any issues you encountered during your stay. We strive to provide exceptional service to all our guests.

2/10 很差

Roza

家人同遊, 商務旅客
不滿:整潔度和住宿狀況
It was dirty and ants in our room. Smelled weird
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月9日的回應
Hello Roza, We apologize for any inconvenience experienced during your stay. We encourage guests to reach out to management directly with any concerns for personalized assistance with their experiences at our hotel.

10/10 優異

Robin

讚好:整潔度、職員與服務、設施服務和住宿狀況
Easy check in
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月5日的回應
Hello Robin,We're glad to hear that you found our check-in process to be convenient. Your feedback is valuable to us as we strive to provide efficient service to all our guests. If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing our hotel for your stay.

6/10 一般

Donald

於 2024 年 3 月住了 1 晚
Manager 於 2024年4月23日的回應
Hello Donald, We're sorry to hear that your experience was not perfect. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would love the opportunity to make things right for you.

8/10 不錯

Jennifer

於 2024 年 3 月住了 1 晚
Manager 於 2024年4月23日的回應
Hello Jennifer, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 優異

Steve

多人同遊
Clean room, comfortable bed and friendly staff. Plenty of restaurant choices close by. Great deal for the price.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月27日的回應
Hello Steve,We're delighted to hear that you enjoyed our clean rooms, comfortable beds, and friendly staff. It's wonderful to know you found plenty of dining options nearby and that you felt you received a great deal. Your satisfaction is important to us, and we hope to welcome you back in the future.

10/10 優異

Dawn

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月28日的回應
Hello Dawn,We are thrilled to hear that you had a wonderful experience at our hotel! It was a pleasure having you as our guest, and we hope to welcome you back soon for another fantastic stay.

10/10 優異

Abid Salman

讚好:整潔度、職員與服務和住宿狀況
AC/Heat systems need an upgrade. Other than that everything was good.
於 2024 年 2 月住了 2 晚
Manager 於 2024年2月20日的回應
Hello Abid Salman,We appreciate your feedback on the AC/Heat systems and are glad you found everything else satisfactory. Should you have any other concerns, feel free to reach out to our management team for further assistance.

10/10 優異

Tom

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月20日的回應
Hello Tom,Thank you for choosing to stay with us! We are thrilled to hear that you had a fantastic experience at our hotel. We look forward to welcoming you back soon for another wonderful stay.

10/10 優異

John (Canadian)

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had an excellent stay
於 2024 年 2 月住了 4 晚
Manager 於 2024年2月15日的回應
Hello John,Thank you for choosing our hotel for your stay. We truly appreciate your positive feedback and are delighted to hear that you had an excellent experience with us. We strive to provide exceptional service and amenities to all of our guests, and it is gratifying to know that we exceeded your expectations. We look forward to welcoming you back for another exceptional stay in the future!

8/10 不錯

Donald

讚好:職員與服務
不滿:住宿狀況
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月9日的回應
Hello Donald,We are glad to hear that you enjoyed your stay with us! If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We would love to hear from you and ensure that your next visit is even better.

8/10 不錯

Sonia

讚好:整潔度、職員與服務和住宿狀況
Rooms are a little dated.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月6日的回應
Hello Sonia, Thank you for sharing your feedback on our hotel rooms. We appreciate your input and take all guest comments seriously. It's important to note that we strive to provide a comfortable and pleasant stay for all our guests. If you have any specific suggestions or concerns, please feel free to share them with our management team directly.

8/10 不錯

Colin (Dresden)

讚好:整潔度、職員與服務和住宿狀況
It was a nice comfortable hotel. Comfortable beds, clean bathroom and overall cleanliness. Good breakfast selection.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月25日的回應
Hello Colin,Thank you for your kind words about our hotel! We're glad to hear that you found our beds comfortable and the overall cleanliness satisfactory. We take pride in providing a good breakfast selection for our guests to enjoy. We hope to have the chance to welcome you back in the future for another pleasant stay.

10/10 優異

MYRNA

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
TV is outdated No channel guide
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月22日的回應
Hello MYRNA,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the outdated TV and lack of a channel guide. We appreciate your input and will review it with our team for future improvements. We hope you had an otherwise pleasant stay and would love to welcome you back for a more satisfying experience in the future.

2/10 很差

Nichole

讚好:職員與服務
不滿:整潔度和住宿狀況
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月17日的回應
Hello Nichole, We're sorry to hear that your recent stay with us didn't meet your expectations. We value your feedback and encourage you to reach out to our hotel directly so that we can address any specific issues you may have experienced. We greatly appreciate your time and hope to have the opportunity to make it up to you in the future.

6/10 一般

John L

No elevator
於 2023 年 6 月住了 3 晚
Manager 於 2024年1月8日的回應
Hello John L, Thank you for bringing this to our attention. We apologize for any inconvenience caused. We appreciate your feedback and will take it into consideration for future improvements.

2/10 很差

susan

不滿:整潔度和職員與服務
The walls are very thin and can hear everything. Around midnight there was some sort of domestic violence that was very loud. Around 2 am police came to talk to the couple next to our room which we could hear. We ended up leaving around 3 am to just get out of there with very little sleep.
於 2023 年 12 月住了 1 晚
Manager 於 2024年2月1日的回應
Hello susan, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. The comfort and well-being of our guests is our utmost priority, and we will make sure to address the issue of noise disturbance. We appreciate you bringing this to our attention and we will take necessary measures to prevent such occurrences in the future.

6/10 一般

Sara

於 2023 年 12 月住了 1 晚
Manager 於 2023年12月28日的回應
Hello Sara, Thank you for choosing to stay with us. We appreciate your business and hope you had a pleasant stay. If you have any feedback or concerns about your experience, please don't hesitate to reach out to us directly. We value your input as it helps us improve our services for future guests.

6/10 一般

Stefanie

家人同遊
讚好:職員與服務和設施服務
Staff was friendly and the hotel room was clean. Breakfast options were good. The bedside table was falling off of the wall and seemed to be a bit of a hazard. My biggest complaint was the smell of weed permeating throughout the hallway and lobby.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月24日的回應
Hello Stefanie,Thank you for your feedback. We appreciate your kind words about our friendly staff, clean rooms, and breakfast options. We apologize for any inconvenience caused by the issue with the bedside table. We will investigate and address the matter promptly. Regarding the odor in the hallway and lobby, we will work on enhancing our monitoring to ensure a pleasant atmosphere for all our guests. We value your input and hope to welcome you back again in the future.

8/10 不錯

Chris

家人同遊
讚好:職員與服務、住宿狀況和客房舒適度
不滿:整潔度
於 2023 年 12 月住了 2 晚
Manager 於 2023年12月23日的回應
Hello Chris,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are thrilled to hear that you enjoyed your time with us. If you have any further feedback or if there is anything else we can do to further enhance your experience, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another excellent stay.

8/10 不錯

Thomas

家人同遊
讚好:整潔度、職員與服務和客房舒適度
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月22日的回應
Hello Thomas,Thank you for choosing our hotel for your stay! We're glad you had a positive experience. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We appreciate your support and hope to welcome you back soon!

10/10 優異

Chetan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 5 晚
Manager 於 2023年12月16日的回應
Hello Chetan,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. If there is anything else we can do for you in the future, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

8/10 不錯

Carrie

讚好:整潔度、職員與服務和住宿狀況
Manager 於 2024年2月9日的回應
Hello Carrie,Thank you for choosing our hotel for your recent stay! We hope you had a pleasant experience with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We value your input and would love to hear from you.

10/10 優異

Gerald

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 1 晚
Manager 於 2023年12月21日的回應
Hello Gerald,We're thrilled to hear that you had a wonderful stay at our hotel. We hope to welcome you back again soon!

10/10 優異

Valery

伴侶同遊
讚好:職員與服務
Staff were very nice. The bath room in our room could have been cleaner. The breakfast was hot and tasty with plenty of variety.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月29日的回應
Hello Valery,Thank you for your feedback. We're delighted to hear that our staff provided excellent service during your stay. We apologize for any inconvenience caused by the cleanliness of the bathroom and appreciate you bringing this to our attention. We're glad you enjoyed the hot and tasty breakfast with plenty of variety. We value your comments and will continue working to enhance our guests' experience.

10/10 優異

Tina

於 2023 年 11 月住了 1 晚
Jeff H/GM 於 2023年12月5日的回應
Thank you for staying with us.

10/10 優異

Kyle

於 2023 年 11 月住了 1 晚
Manager 於 2023年11月28日的回應
Hello Kyle,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 不錯

JANICE K

於 2023 年 10 月住了 3 晚
Jeff H/GM 於 2023年11月10日的回應
Thank you for staying with us.

10/10 優異

James

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Convenient and good price. Good looking for breakfast.
於 2023 年 10 月住了 1 晚
Jeff H/GM 於 2023年10月16日的回應
Thank you for staying with us. Hope to see you again

8/10 不錯

James

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It met our needs
於 2023 年 9 月住了 2 晚
Manager 於 2023年10月13日的回應
Hi James,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 優異

Richard

於 2023 年 10 月住了 1 晚
Jeff H/GM 於 2023年10月27日的回應
Thank you for staying with us and also for a good review. We're glad that you had a pleasant stay with us.We look forward to seeing you here again.

10/10 優異

brian

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
love it
absolutely love this place...we will add it to our must stop list...no pet smell...no smoking smell....and very clean....LOVE IT
於 2023 年 10 月住了 1 晚
Jeff H/GM 於 2023年10月6日的回應
Thank you for staying with us and also for such a glowing review!!We look forward to seeing you here again.

10/10 優異

Pamela

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Jeff H/GM 於 2023年9月28日的回應
Thank you for staying with us. We do look forward to seeing you here again!

8/10 不錯

David

讚好:整潔度、住宿狀況和客房舒適度
Pretty nice
Hotel was very nice and clean. No elevator made our trip up the stairs difficult. And it’s located close to the airport. Jet noise to a degree.
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月26日的回應
Hi David,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear about the service failures that you experienced. We would love to have you back to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

6/10 一般

Tyler

於 2023 年 9 月住了 6 晚
Manager 於 2023年9月26日的回應
Hello Tyler, Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和客房舒適度
Comfy beds and clean room. Hotel does not have an elevator which surprised me but it was fine for us. Older hotel that could use some updates but overall was fine for our short stay just needing a place to sleep. Friendly staff at desk.
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月23日的回應
Dear Guest,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our staff and elevator. We hope to see you again in the future.

10/10 優異

John

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Solid hotel in good shape with nice people
4.5 out of 5, solid hotel in good shape with nice people.
於 2023 年 9 月住了 4 晚
Jeff H/GM 於 2023年9月19日的回應
Thank you for staying with us- and for leaving your comments. We look forward to seeing you again

6/10 一般

Michelle

讚好:職員與服務
於 2023 年 9 月住了 1 晚
Jeff H/GM 於 2023年9月19日的回應
Thank you for being our guest at the Quality Inn & Suites Florence.We do appreciate your feedback as our guest and please know that your comments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive any feedback- good or bad.We do Hope to see you here with us again.

2/10 很差

Terrance

於 2023 年 9 月住了 1 晚
Jeff H/GM 於 2023年10月9日的回應
Thank you for staying with us

10/10 優異

Terri

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月22日的回應
Hello Terri,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.