Our family of 4 arrived at Furano La Vista hotel and stayed for 2 nights.
We were welcomed by a staff in the front desk and checked in. We had also indicated that we would like a room on a higher floor but she insisted that there were only 5 floors available (in fact there were 8 floors in total).
Moreover, we asked the front desk staff to help us call a local farm to help us book a Furano melon buffet. Disappointingly, she refused and didn’t even bother to help us translate, leaving us feeling frustrated due to language barrier.
At dinner time, we told the staff politely that we would like to sit by the window. However, the staff said guests can only “reserve” to sit by the window side but we saw later that the restaurant staff didn’t even ask for other guests’ name (local Japanese) and guided them to the window seats. Therefore, we felt discriminated and disappointed.
Later that night, when we left the room for hot spring, we switched off the air conditioner. When we came back, we found that the air conditioner can’t be turned on and the room was very stuffy. We called the staff and we were arranged to another room on the 8th floor (as before mentioned the front desk staff insisted that there were only 5 floors).
Therefore, we felt disappointed because of the unfriendly staff to non-Japanese guests and we would not recommend this hotel.