It is so sad to see this once great hotel looking so tired. Maybe because we booked a last minute room we were given a room that was a poor standard, but given it is advertised as a high end luxury hotel, all rooms should have a degree of quality and cleanliness?
First room we were given was in the basement, it was very clean and well appointed, but next to reception and the cigar/drinks garden, it was so noisy you could hear every conversation outside and all the commotion of a busy reception on the inside.
The second room we were given was much quieter on the next level, it did have a very comfortable large bed, but the room was tired, particularly the bathroom, which was in poor condition. The rest of the room was large and spacious, but it was very dusty, the headboard by the bed had a layer of hair and dust on it, the furniture was also dusty, and the windows were dirty with paint flaking off.
Such a shame given the amazing location, stunning architecture and grandeur of the building.
Staff were great and accommodating, very helpful. The changed the first room immediately, I think they were used to the noise complaints. I didn't moan about the second room, just wanted to get out and enjoy the wonderful west end of Glasgow, the bed was very comfy and I could live with the dust and the old bathroom.