Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. The management Occidental Granada

Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Granada hotel and are delighted to read that we were able to match your holiday expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. The management Occidental Granada

Dear guest, We would like to thank you for the lovely review you shared following your recent visit to our Occidental Granada hotel and are delighted to read that we were able to match your holiday expectations. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. The management Hotel Occidental Granada

Estimada María, Gracias por su valoración. Esperamos recibirle nuevamente. Cordialmente,

Dear William,We truly appreciate your comments. Guest feedback is very important to us because it is the best way to know how we should focus our efforts for continuous improvement.Regards

Cher client,Nous sommes sincèrement desolés de lire que vous n'avez pas pleinement profité de vos vacances parmi nous, car nous nous efforcons de délivrer d'inoubliables expériences à nos clients. Sachez que notre équipe de Direction ainsi que les différents chefs de département ont revisé vos commentaires en détail et qu'ils seront tous pris en considération afin de poursuivre notre politique d'amélioration continue. Nous travaillons avec le responsable de la maintenance pour améliorer le service de climatisation, car le système chauffe actuellement en hiver.Encore merci pour votre visite et vos critiques constructives, notre objectif principal est de garantir que nos clients se sentent en tout confort et profitent pleinement de leur séjour, c'est pourquoi nous espérons avoir à nouveau l'opportunité de vous servir et de restaurer votre confiance envers Barceló lors d'une prochaine occasion. Sinceres salutations, Francisco Illescas, Occidental Granada Hotel