The staff service was very good, the room was tidy and clean except some of the minor stain was found due to mold under the wash basin and inside the shower compartment.
Unfortunately, a steam cooked croach was lied on the plate with steamed dim sum when we started to take the food for breakfast.
A spacious room & toilet. Friendly staff and good food
真實旅客
於 2019 年 12 月住了 2 晚
10/10 優異
ChihYuan
商務旅客
2019年12月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
ChihYuan
於 2019 年 12 月住了 2 晚
10/10 優異
Grace
2019年12月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Grace
於 2019 年 12 月住了 1 晚
8/10 不錯
I-CHUN
商務旅客
2019年11月23日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
I-CHUN
於 2019 年 11 月住了 3 晚
10/10 優異
真實旅客
家人同遊
2019年11月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Recommended hotel
Overall hotel is in very good condition. Convenient location.
真實旅客
於 2019 年 11 月住了 2 晚
10/10 優異
Ankie
2019年11月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ankie
於 2019 年 11 月住了 1 晚
10/10 優異
Shuk Ting
2019年11月2日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
十分滿意
Shuk Ting
於 2019 年 10 月住了 1 晚
2/10 很差
Nelson (Hong Kong)
家人同遊
2019年10月7日
不滿:整潔度、職員與服務、設施服務和住宿狀況
The staff are rude and arrogant. They are reluctant in changing the bed sheet. They even would not change the bed sheet after the leaving of a guest.
When I check-in, they say that I can check-out at 4 o'clock pm since I am their loyalty club member. However, at the day of checking-out. The housekeeper called me and said that there is no such arrangement and asked whether I had booked for another day. Although they did not charged me at the end, it makes me though twice on whether say at that hotel again.
Besides, the room are old and not tidy. The housekeeper even didn't want to give extra toliet paper.
To conclude, the service level and the overall level of the hotel is deteriorating. People should think twice before choosing to go there.
Nelson
於 2019 年 9 月住了 3 晚
Hampton 於 2019年10月14日的回應
Thank you for staying at Holiday Inn Guangzhou Shifu.
We apologize for the unpleasure experience during your stay, necessary training is provided to the entire team to improve the service. We appreciate your views regarding your stay, and look forward to seeing you again in the near future.