"The room is dim, gloomy and you might hard to find something, such as, if you leave something in the room and ask hotel to find it, it will not be found by anyone who work in hotel."

"The staff and service at this hotel are second to none. Their attention to detail and their ability to secure the best deals for tours and transport are highlights"

"They wanna charge me when I ask for additional two bottle of water."

"Awesome room and staff. The hardware is pretty new. There's not much shopping or restaurant in that area. But the hotel has a restaurant on its own. Staff speak good English and always smile at you. Wonderful service."

"we liked our stay very much omg the stuff were so helpful it was a new years holiday in Vietnam we could not get a car from ninh binh to ha long had so much stress for one hour called the hotel for help within 15 min everything was ok!came to our hotel they offered us free upgrade and larger beds ..."

"The whole trip was great experience for a two night package to see Ha Long Bay. The Cruise ship was well appointed and a great base to see the UNECO Heritage site. A few small concerns: the beaches we visited had a lot of rubbish, all boats/ships should invite customers to pick-up the rubbish to ..."