This property is self check in. There is no front desk and staff are few and far between. They are largely out of sight. We did not receive our entry code information 24 hours ahead as promised. Multiple calls and intervention through Expedia finally got us the information needed. Once we were in the room, the hassle was well worth it. Beautiful, spacious, and lots of amenities. Fridge stocked with free drinks and snacks. Private onsen in room. Very modern, high tech and immaculate. Would stay again now that we know the process.
Elizabeth
於 2024 年 6 月住了 1 晚
8/10 不錯
Justin
家人同遊
2024年6月12日
讚好:整潔度、設施服務和住宿狀況
I didn’t the code to the door and since these places are unmanned I have 0 way into the building. I had to get help from another person staying there that happened to speak English to get me to the tablet for help. If that person hadn’t shown up I would have been stuck outside
Justin
於 2024 年 6 月住了 1 晚
10/10 優異
Daina
家人同遊
2024年6月10日
讚好:整潔度、設施服務和住宿狀況
Perfect view of Mt Fuji, and beautiful lake. Public transportation and taxis very limited.
Daina
於 2024 年 6 月住了 2 晚
10/10 優異
Booz (Flower Mound)
家人同遊, 親子同遊
2024年5月31日
讚好:整潔度、設施服務和住宿狀況
Awsome location excellent views of the lake and Fuji (if the weather permits). Best place in town.
Booz
於 2024 年 5 月住了 2 晚
10/10 優異
Tyen
家人同遊
2024年5月31日
讚好:整潔度、設施服務和住宿狀況
Everything. All amenities were so well thought off. The free drinks and welcome cake, the footspa on the balcony, the binoculars, the heated floors in the bathroom.
Tyen
於 2024 年 4 月住了 2 晚
10/10 優異
YIH MIN
親子同遊
2024年5月30日
讚好:整潔度、設施服務和住宿狀況
Our room was spacious with good scenary. The property was well kept and in very good condition. The only regret we had was booking it for one night. Should have spent at least 2 nights.
YIH MIN
於 2024 年 5 月住了 1 晚
10/10 優異
Kelly
2024年5月29日
讚好:整潔度、設施服務和住宿狀況
Absolutely loved this place! Great for one person up to a small group or family. Looks exactly as advertised. With some amenities, a 7/11, and small restaurants nearby. The private onsen and terrace view was amazing. Place is close to bus stations for easy transportation. (But not near any trains be aware of that) And close to the pier for boat rides. My only problem was that I had a hard time checking in. I never received an email with check in details and had no cell service to call anyone. I was locked out of the building for a good 30 minutes. Thankfully some friendly people showed me to a check in tablet inside and I was able to video call and get everything sorted. Everyone I spoke to was kind and helpful. Despite the bad experience at the beginning, I really enjoyed my time here. I deinitely recommend staying here but would love to see improvement for check in. Maybe having the check in tablet outside by the front door would be helpful to prevent issues like this