Front desk workers customer service was poor. Checked in on a quiet Monday night- we were the only ones at check in and they rushed my husband and two infants down to parking while I was checking in but because we didn’t have the parking pass he was unable to park in hotel area parking and how to go to general area where there was no elevator access to hotel so had to take the stroller with twin infants all through the car park and up the car park ramps. I had called twice to request two cribs be put aside for our room- they were a requirement for our boys that where booked in for surgery at the IWK the next morning. Front desk said sorry they only had one crib. After I explained the situation they were able to find a second crib but seemed reluctant to do so and no apologies and overall acted like it wasn’t their problem and they didn’t want to be working there.
Abby-Jo
於 2024 年 5 月住了 1 晚
10/10 優異
Donald
2024年5月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to stay near Dalhousie University
Donald
於 2024 年 5 月住了 1 晚
10/10 優異
Charles
商務旅客
2024年5月26日
讚好:整潔度、職員與服務和住宿狀況
Great experience
Charles
於 2024 年 5 月住了 4 晚
8/10 不錯
Sunil
家人同遊
2024年5月25日
Everything is good except for parking should have been free for guests. Walking distance to many attractions. Also many restaurants in the area.