Dear xiangyu,Thank you for sharing your positive feedback about your recent stay with us. We are delighted to hear that you enjoyed our hotel's convenient location, friendly staff, and delicious breakfast.We are glad that our central location in Hanoi was convenient for your visit, and we always aim to provide a comfortable and well-located base for our guests to explore the city.Our team works hard to create a welcoming and friendly atmosphere for all our guests, and we are pleased to hear that you found our staff to be friendly and accommodating during your stay.We are also thrilled that you enjoyed our delicious breakfast offerings. Providing a satisfying dining experience is important to us, and we are happy that you were able to start your day with a delicious meal.Thank you for choosing to stay with us, and we look forward to welcoming you back when you return to Hanoi in the future.Sincerely,

Dear Joseph,We eagerly look forward to your next return visit and once again, thank you for your positive comments!Warm regards,

Dear YuanJen,Thank you very much for sharing your five star comment in Expedia. We hope to welcome you again soon.Yours sincerely,

Dear Chuan-Chung, We very much appreciate your comments regarding your stay at the Sofitel Legend Metropole Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Chi NGO (Ms.) Director of Quality and Guest Experience Sofitel Legend Metropole Hanoi

Dear Shuyi, We would like to thank you very much for sharing your feedback further to your stay at the Sofitel Legend Metropole Hanoi. We sincerely apologize that the room did not meet your expectation. Your feedback has been shared to our related Head Department to review and continue our improvement. We look forward for your next visit to Sofitel Legend Metropole Hanoi and create more memorable experiences with you. Sincerely, Linh Chi NGO (Ms.) Director of Quality and Guest Experience Sofitel Legend Metropole Hanoi

Dear value client, We very much appreciate your comments regarding your stay at the Sofitel Legend Metropole Hanoi. It is always a pleasure to receive positive feedback. We look forward to welcoming you back in the not too distant future. Sincerely, Linh Chi Ngo Director of Guest Experience and Quality

Dear Valued Client, We would like to thank you for taking the time to tell us about your experience at our property. We truly regret that your experience did not meet your expectation. Please let us express our sincerest apologies for any discomfort and inconvenience that you were subjected to. Your value feedback has been shared with our related Head Departments. We would like to reassure you that your experience is certainly not typical of the quality of service we offer our guests and corrective steps will be taken seriously to preclude a recurrence in the future. Thank you again for sharing your concerns. We do hope you allow us another opportunity to serve you better in the future. Sincerely, Linh Chi NGO (Ms.)

Dear Danny, Thank you for taking the time to provide us with your feedback. We sincerely apologize for any shortcomings you may have experienced during your stay with us. We strive to provide all of our guests with a positive and enjoyable experience, and we regret that we did not meet your expectations on this occasion. Your feedback is important to us and will be taken into consideration as we work to improve our services in the future. We hope that you will give us another opportunity to better serve you in the future and provide you with a more satisfactory experience. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Dear Christopher,Thank you for your rating in Expedia.com after your stay at Sofitel Legend Metropole Hanoi.We truly regret that your experience did not meet your expectation. Please let us express our sincerest apologies for any inconvenience that you may encounter during your stay with us. We hope to have more details of your feedback so we could review with our team to continue our improvement.We hope to have the chance of welcoming you back in the near future when we will strive to make your stay seamless and enjoyable.Sincerely,George KoumendakosGeneral ManagerSofitel Legend Metropole Hanoi

Dear Guek Eng,Thank you very much for sharing your valuable feedback with us after your stay on Hotels.com. It is our hope that we will have the opportunity of welcoming you back soon.Warm regards,

Dear Sharon,I would like to thank you on your encouraging and supportive review on Hotels.com.We look forward welcome you to Sofitel Legend Metropole Hanoi for another exquisite stay.Sincerely,

Dear Genki,We are so grateful for your 5-star review on Expedia. Thanks for sharing your rating with us and our team.We look forward welcome you to Sofitel Legend Metropole Hanoi for another exquisite stay.Sincerely,