Reserved a room earlier in the week, travelled from the west coast, got to the hotel after midnight, no one at the front desk, couldn’t even get in. After about 10 minutes a guy came over from somewhere whom I thought was a guest but worked there. Said they don’t have a room for me, all sold out. He sees my reservation in the system but said they have a lot of rooms closed for something and said they can’t update their booking to reflect those rooms aren’t available. I never got a call, email, or notification that my booking would not be fulfilled. He sent me across the street to another hotel. Sold out. I guess I’m the fool for assuming he sent me to the other hotel because they had vacancy.