Dear Peilin, Thank you very much for taking your precious time to rate your experience at Grand Hyatt Hong Kong. We are delighted to know that you enjoyed your stay with us and it was an experience worthy of your perfect rating. We feel honored with your recognition and look forward to many more opportunities to deliver you memorable experiences. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

親愛的 Pui Chee，感謝您選擇入住香港君悅酒店並給予我們滿分的評價。 非常榮幸我們能為您提供了一個愉快的住宿體驗，並欣然知悉酒店團隊的優秀服務給您留下良好的印象。 您所給予的好評將進一步激勵我們繼續發揚凱悅「以客為尊「的服務精神，滿足並不斷超越客人的期望。 我們衷心期待在不久的將來能再度歡迎您的光臨。 -- 客務部行政副經理李詠褀

Dear ho yan, Thank you so much for taking the time to rate your experience at Grand Hyatt Hong Kong and we are truly elated to know that all our services, amenities and facilities earned your excellent rating. It was our pleasure to have been of service to you and look forward to hearing from you soon of your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear itaru, Thank you for taking your precious time to rate your experience at Grand Hyatt Hong Kong. We are very happy to hear that you had an enjoyable stay with us, and all our services and facilities has met your expectations. Thank you for choosing to stay with us and we look forward to your continued support. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear James, Thank you for choosing to stay at Grand Hyatt Hong Kong. We are thrilled to learn that you had an overall enjoyable stay and it was an experience deserving of your perfect rating. Your recognition means a lot to us and we look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Tsz Ho, Thank you very much for supporting Grand Hyatt Hong Kong with an incredible 5-star rating. It is a real delight to learn that you enjoyed your stay with us. Your recognition on our efforts is much appreciated. We look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Kitty, Thank you for taking your precious time to support Grand Hyatt Hong Kong with a perfect rating. It is very inspiring to hear that you had a wonderful stay with us. Providing exceptional service in all aspects is our utmost priority, and we are glad that we were able to meet your expectations. We cherish your continued support and hope to hear from you soon of your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Kun Chu, Thank you very much for endorsing Grand Hyatt Hong Kong with an overall perfect rating. We are most delighted to know that you enjoyed your stay with us and look forward to welcoming you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Chienming, Thank you for taking your precious time to rate your experience at Grand Hyatt Hong Kong. We are delighted to know that you enjoyed your stay and gave a favourable score to endorse our services. We look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Pui Tak, Thank you for taking your precious time to rate your experience at Grand Hyatt Hong Kong. We are very happy to know that we have delivered you a perfect experience. Thank you for recognising our efforts with an excellent rating and we look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear To Yin, Thank you for taking your precious time to share your experience at Grand Hyatt Hong Kong. It is such a delight to know that you enjoyed your stay with us and it was an experience deserving of your perfect rating in all aspects. Your recognition on our efforts is much appreciated and we look forward to your continued support. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Vincy, Thank you very much for endorsing the services and facilities at Grand Hyatt Hong Kong with a perfect rating. It is very heartening to know that you had an overall enjoyable stay with us and look forward to welcoming you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Fung Shek, Thank you very much for rating your experience at Grand Hyatt Hong Kong with a perfect score. It is very heartening to know that we have provided you with an overall pleasant stay and we look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear sau mui juanna, Thank you very much for your 5-star rating. It is very heartwarming to know that you had a pleasant stay with us and that our team's efforts have made a positive impact on your experience. We truly appreciate your kind words of praise and look forward to welcoming you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear YIU CHOR, Thank you for taking your precious time to rate your experience at Grand Hyatt Hong Kong. We are most delighted to receive your endorsements on all our services and facilities. It would be our pleasure to have you as our guest again soon. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Jo, Thank you for choosing to stay at Grand Hyatt Hong Kong and for sparing your precious time to affirm our efforts with a perfect rating. It gives us great joy to know that the warm hospitality from the team deserved your recognition and look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear itaru, Thank you for taking your precious time to share your experience at Grand Hyatt Hong Kong. We are very happy to note that you had an enjoyable stay and look forward to welcoming you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Guest, Thank you very much for sharing compliments of a wonderful stay at Grand Hyatt Hong Kong. It is a great pleasure to receive your recognition on our Grand Club Lounge which is regularly praised for its exemplary service, ambience as well as luxurious benefits and facilities. We will certainly share your kind words of praise with Elizabeth for her warm hospitality. I am sure she will be delighted and motivated. We look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Wong Man, Thank you very much for taking your precious time to endorse the services and facilities of Grand Hyatt Hong Kong. It is a real delight to know that we have delivered you an experience deserving of your perfect rating and look forward to welcoming you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Yi ching, Thank you for taking your precious time to rate your experience at Grand Hyatt Hong Kong with a perfect score. It is a real delight to know that you had a wonderful stay and we look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

亲爱的 Juyu, 感谢您在百忙中抽出宝贵的时间给予香港君悦酒店满分的好评。我们高兴得知您对我们的整体服务感到满意，特别感谢您对于我们的服务人员的支持与勉励，我们会持续努力维持高品质服务，竭诚为您及每一位客人带来更完美的住宿体验。我们热切期待您的再次光临。 -- 客务部行政副经理李咏褀

Dear Guest, Thank you very much for sparing your time to endorse the services and facilities at Grand Hyatt Hong Kong with a perfect rating. It was our pleasure having you as our guest and we look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

親愛的 Kun Chu, 感謝您在百忙中抽出寶貴的時間 給予香港君悅酒店滿分的好評。我們很高興得知本次入住期間一切都能符合您的預期。誠摯地感謝您給予我們的稱贊，誠摯盼望能有再次為您服務的機會。 -- 客務部行政副經理李詠褀

Dear Suet ying, We are very happy to hear that you had an enjoyable stay at Grand Hyatt Hong Kong and for recognizing our efforts with a perfect rating. Thank you for your wonderful endorsement of the exemplary service provided by Sam at Front Desk. Rest assured due recognition will be accorded to Sam for going above and beyond in ensuring our dear guests have the most amazing stay experience. We would love to hear from you soon of your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Xusheng, Thank you very much for rating the services and facilities at Grand Hyatt Hong Kong with an excellent score. It is very inspiring to know that you had an enjoyable stay with us and to be recognized for our efforts. We look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Jacinta, Thank you for choosing to stay at Grand Hyatt Hong Kong and we feel honoured to receive your wonderful endorsements on our spacious room and scrumptious breakfast spread. We truly appreciate you taking the time to recognize our efforts with a perfect rating and look forward to welcoming you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Che Fai Patrick, Thank you for taking your precious time to rate your experience at Grand Hyatt Hong Kong . It is always our aim to deliver an enjoyable and memorable experience to all our valued guests and we would like to assure you that we will continue to focus our efforts to provide you with an elevated experience on your next visit worthy of your perfect score. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Fung Ying, Thank you very much for supporting Grand Hyatt Hong Kong with a perfect rating. We are very happy to know that you were pleased with all our services and facilities, and look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Chi Kwan ALice, Thank you for choosing to stay at Grand Hyatt Hong Kong and for giving us an excellent rating. We are very appreciative of your recognition and look forward to another chance of serving you again in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear HO MAN, Thank you for taking your precious to give your vote of confidence to Grand Hyatt Hong Kong. We are very happy to know that you had a pleasant stay with us and look forward to welcoming you back soon. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Guest, Thank you very much for taking your precious time to share your compliments and trust of Grand Hyatt Hong Kong with a perfect rating. Such positive acknowledgment is always uplifting and much appreciated by all. We look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear adrian, Thank you very much for endorsing the services and facilities at Grand Hyatt Hong Kong with a perfect rating. We are delighted to know that you enjoyed a pleasant stay and look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

親愛的Wai Ping, 感謝您選擇香港君悅酒店作為您們結婚周年紀念的慶祝地方。我們非常榮幸能為您提供舒適的入住體驗，也感謝您對服務人員、嘉賓軒環境和食物質素及環境之好評。您的支持和鼓勵將進一步激勵我們繼續為客人提供豪華舒適的環境和貼心的服務。謝謝您的分享，期待日後能有機會再度歡迎您的光臨。-- 客務部行政副經理李詠褀

Dear Guest, Thank you very much for endorsing the Grand Hyatt Hong Kong with a perfect rating. Your compliments on a great stay with highlights on our guestroom overlooking the beautiful Victoria Harbour and Champagne Bar, the go-to destination for Champagne lovers in Hong Kong is much appreciated. Thank you for your support and we look forward to welcoming you back again in the not-so-distant future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

親愛的Aileen, 感謝您選擇在香港君悅酒店歡度聖誕佳節並謝謝您給予我們的好評。很高興得知您對此次入住感到满意，並欣然知悉員工的細心和優秀服務、茶園食物質素以及聖誕節的各種安排給您留下良好的印象。您對酒店各方面努力的認同必激勵整個團隊繼續發揚凱悅“以客為尊”的服務精神。我們會繼續努力維繫高品質服務，為客人帶來難忘的入住體驗。衷心感謝您的分享，我們真誠期待您的再次光臨！ -- 客務部行政副經理李詠褀

Dear Guest, Thank you for taking your precious time to give us a rating. It is always our aim to deliver an enjoyable experience to all our valued guests and we regret to learn that we failed to provide you with an experience worthy of a favourable rating during your recent stay. Your feedback is extremely important to us and we would be very grateful if you could share specific details regarding your experience. This will allow us to appropriately investigate and take corrective actions for the future. We do hope to have your experiences being turned around on your future visit and look forward to hearing from you soon. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear MAN WAH, Thank you very much for recognizing the efforts and services of Grand Hyatt Hong Kong. We are very happy to note that this was a stay worthy of your perfect rating and look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Ching Man Clarissa, Thank you very much for your continued support and also for recognizing the efforts of Grand Hyatt Hong Kong with a perfect rating. We feel honoured to receive your accolades on our excellent service and look forward to welcoming you back soon. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

親愛的Yau Shing Vincent, 感謝您選擇入住香港君悅酒店並對我們卓越服務的稱讚。您所給予的好評將進一步激勵我們繼續發揚凱悅“以客為尊“的服務精神，滿足並不斷超越客人的期望。同時, 我們也留意到您對早餐內容提出寶貴意見，我們將虛心檢討，以持續提升我們的用餐品質及為包括您在內的所有賓客提供更佳的用餐體驗。謝謝您給予香港君悅酒店的鼓勵，希望日後能有機會再度歡迎您的光臨。 -- 客務部行政副經理李詠褀

Dear Pak Hong, Thank you for choosing to stay at Grand Hyatt Hong Kong and for affirming all our services with a perfect rating. We look forward to welcoming you back soon for another wonderful experience. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Wing yun Karen, Thank you very much for recognizing the services of Grand Hyatt Hong Kong with a perfect rating. We are very happy to note that we have delivered you with a pleasant experience and it would be our pleasure to have you as our guest again soon. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear wing on, Thank you very much for recognizing the efforts of Grand Hyatt Hong Kong. It is very inspiring to note that it was an experience deserving of your perfect rating and look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Kam Wah, Thank you very much for giving recognition to the services and facilities of Grand Hyatt Hong Kong with a perfect rating. We look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Ho Fung, Thank you very much for your vote of confidence for Grand Hyatt Hong Kong. We are so thrilled to know that we have provided you with an experience deserving of your perfect rating and we look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear suet lai, Thank you for choosing to stay at Grand Hyatt Hong Kong and for giving us an excellent rating. We are very appreciative of your recognition and look forward to another chance of serving you again in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Forum, Thank you for taking your precious time to give us a rating. It is always our aim to deliver an enjoyable experience to all our valued guests and we regret to learn that we failed to provide you with an experience worthy of a better rating during your recent stay. Please accept our sincere apologies for the disappointment. Your feedback is extremely important to us and we would be very grateful if you could share specific details regarding your experience. This will allow us to appropriately investigate and take corrective actions for the future. We do hope to have your experiences being turned around on your future visit and look forward to hearing from you soon. Best regards, Winnie Lee, Executive Assistant Manager, Room Division of Grand Hyatt Hong Kong.

Dear Kam fung, Thank you very much for taking the time to appreciate our service at Grand Hyatt Hong Kong. We are so thrilled to know that we have provided you with an experience deserving of your perfect rating and compliments. Guests’ recognition is what motivates our team members to continue giving their best always. We look forward to another chance of serving you again in near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Guest, Thank you for choosing to stay at Grand Hyatt Hong Kong and also for taking the time to rate your experience. We are most glad to know that you had an overall enjoyable stay and look forward to welcoming you back soon. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Kam Chun Carmen, Thank you for taking your precious time to rate your experience at Grand Hyatt Hong Kong. We are very sorry to note that we failed to deliver you an experience deserving of your better rating. Please accept our sincere apologies for failing to meet your expectations and we look forward to the opportunity of welcoming you back for a more favorable experience. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong