內部

歷山酒店的評價

4.5 out of 5
歷山酒店
北角城市花園道 32 號, 香港

評價

8.0

很好

10 分評分,優異;315 則評價中有 123 則" "
8 分評分,不錯;315 則評價中有 113 則" "
6 分評分,一般;315 則評價中有 35 則" "
4 分評分,欠佳;315 則評價中有 29 則" "
2 分評分,很差;315 則評價中有 15 則" "

8.2/10 

整潔度

8.4/10 

職員與服務

7.8/10 

設施服務

7.8/10 

住宿狀況

7.8/10 

環保程度

評價

10/10 優異

Teresa

讚好:整潔度和住宿狀況
This is our third time staying in the hotel. It’s very a convenience location. However, the shower area has lots of mold, which makes it disgusting! Seems like it’s worse than ever before!
於 2024 年 4 月住了 7 晚
Guest Services Manager 於 2024年5月13日的回應
Thank you very much for taking the time to share your feedback with us. We sincerely apologize for not meeting your expectations and we will review your comments with our respective departments and make the necessary improvements. We look forward to serving you again in the near future.

6/10 一般

Jacqueline

讚好:職員與服務
Basic hotel
於 2024 年 4 月住了 1 晚
Guest Services Manager 於 2024年5月7日的回應
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

4/10 欠佳

Kit sum

讚好:職員與服務
不滿:住宿狀況
床超硬,好難瞓得著,側身瞓更加硬到似瞓木板杘!地板會出水,已經長開冷氣20度和大風,地板長期是濕的!好易滑倒!梳化有臭汗味!
於 2024 年 4 月住了 3 晚
Guest Services Manager 於 2024年5月2日的回應
感謝 閣下入住歷山酒店並與我們分享您的入住體驗。很抱歉這次的入住體驗未能達到閣下期望。我們會與相關部門作出檢視及改進,並藉此提升服務品質,為您和所有客人提供更優良和專業的服務。非常感謝您的寶貴意見,並希望未來有機會再次為您服務。

8/10 不錯

Tanya

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
非常好的一個選擇,酒店周邊環境很好,好多食肆,好多交通工具選擇
於 2024 年 4 月住了 2 晚
Guest Services Manager 於 2024年4月24日的回應
感謝 閣下入住歷山酒店,並對我們的服務感到滿意,期待不久將來能再次為您服務。

8/10 不錯

Stella

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Guest Services Manager 於 2024年4月24日的回應
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 優異

SIN WA

讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything is perfect. No matter the location and the room quality. This is the second time I stayed and I will definitely come back again.
於 2024 年 4 月住了 8 晚
Guest Services Manager 於 2024年4月18日的回應
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 優異

Lee

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
設備很新穎,環境乾淨整潔。地點交通方便,適合自由行旅客。
於 2024 年 4 月住了 2 晚
Guest Services Manager 於 2024年4月11日的回應
感謝 閣下入住歷山酒店,並對我們的服務感到滿意,期待不久將來能再次為您服務。

8/10 不錯

Koon Ming

家人同遊
不滿:設施服務
Easy to reach
於 2024 年 3 月住了 1 晚
Guest Services Manager 於 2024年4月9日的回應
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 優異

Ronald

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
整潔
於 2024 年 3 月住了 1 晚
Guest Services Manager 於 2024年4月8日的回應
感謝 閣下入住歷山酒店,並對我們的服務感到滿意,期待不久將來能再次為您服務。

8/10 不錯

Wing Han

家人同遊
讚好:職員與服務和住宿狀況
清潔不足,其他都好好
於 2024 年 3 月住了 4 晚
Guest Services Manager 於 2024年3月14日的回應
感謝 閣下入住歷山酒店並與我們分享您的入住體驗。很抱歉這次的入住體驗未能達到閣下期望。我們會與相關部門作出檢視及改進,並藉此提升服務品質,為您和所有客人提供更優良和專業的服務。非常感謝您的寶貴意見,並希望未來有機會再次為您服務。

8/10 不錯

chau wan s

於 2024 年 2 月住了 1 晚
Guest Services Manager 於 2024年3月14日的回應
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 優異

Mang Chon

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Guest Services Manager 於 2024年3月14日的回應
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

2/10 很差

Ho Wing

於 2024 年 1 月住了 1 晚
Guest Services Manager 於 2024年3月14日的回應
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
交通方便,很近地鐵站,附近很多食肆可以選擇。
於 2024 年 1 月住了 1 晚
Guest Services Manager 於 2024年1月15日的回應
感謝 閣下入住歷山酒店,並對我們的服務感到滿意,期待不久將來能再次為您服務。

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good location. MTR near by.
於 2024 年 1 月住了 1 晚
Guest Services Manager 於 2024年1月15日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

10/10 優異

Kai Yin

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Guest Services Manager 於 2024年1月15日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

10/10 優異

Hoi nam

於 2024 年 1 月住了 2 晚
Guest Services Manager 於 2024年1月15日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

10/10 優異

Yik Fung

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Guest Services Manager 於 2024年1月12日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

10/10 優異

Kai yin

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Guest Services Manager 於 2024年1月10日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

4/10 欠佳

Wendy

於 2024 年 1 月住了 1 晚
Guest Services Manager 於 2024年1月10日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

8/10 不錯

ISABEL

家人同遊
讚好:整潔度
一般
入住期間,15:00多聽到隔離房有人做❤️,女的聲音叫得很大。🥵時鐘酒店? 另外煮食工具及物料不足,冇調味料也沒有洗碗刷,失望!! 床很軟,真的軟,早上起床周身骨痛……..其他的不過不失,可以考慮再次入住。
於 2023 年 12 月住了 2 晚

10/10 優異

Siu Hung

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Guest Services Manager 於 2024年1月3日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

6/10 一般

CHU HEI

於 2023 年 12 月住了 1 晚
Guest Services Manager 於 2024年1月3日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

10/10 優異

Yik Fung

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Guest Services Manager 於 2024年1月3日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

8/10 不錯

KAI FU

讚好:職員與服務和客房舒適度
酒店供客人出入口很隱蔽及窄小迂迴
此酒店沒有供客人出入的正門口,唯車輛進出口超級廣寬當眼,見所有客人需要詢問車輛出入口更亭職員,指示其旁邊很窄,寬度衹有3呎,及多轉彎角通道,拉喼有點難度,進入升降機或電梯,往下後再轉彎,行一條長走廊,再轉右,到達Check-in Counter,感覺刻意隱藏及古怪,不知是否輿風水有關。
於 2023 年 12 月住了 2 晚
Guest Services Manager 於 2024年1月3日的回應
感謝 閣下入住歷山酒店,並對我們的服務感到滿意,期待不久將來能再次為您服務。

8/10 不錯

Shuk Yin

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Guest Services Manager 於 2024年1月3日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

8/10 不錯

Chin Hung

讚好:整潔度、職員與服務和住宿狀況
good
於 2023 年 12 月住了 2 晚
Guest Services Manager 於 2024年1月3日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

10/10 優異

Lai Wa

於 2023 年 12 月住了 2 晚
Guest Services Manager 於 2024年1月3日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

10/10 優異

Chui Lan Fanny

多人同遊
讚好:職員與服務、住宿狀況和客房舒適度
整體服務都OK,員工態席服務都很好👍
於 2023 年 11 月住了 9 晚
Guest Services Manager 於 2024年1月3日的回應
感謝 閣下入住歷山酒店,並對我們的服務感到滿意,期待不久將來能再次為您服務。

8/10 不錯

CHUN CHUN OLIVIA

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚
Guest Services Manager 於 2024年1月3日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

8/10 不錯

CHUN CHUN OLIVIA

於 2023 年 11 月住了 2 晚
Guest Services Manager 於 2024年1月3日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

8/10 不錯

Yin Pui

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Guest Services Manager 於 2024年1月3日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

10/10 優異

Sui Lun

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Guest Services Manager 於 2023年11月24日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

10/10 優異

KAIN

於 2023 年 11 月住了 4 晚
Guest Services Manager 於 2024年1月3日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

4/10 欠佳

Yu Fat

商務旅客
不滿:職員與服務和住宿狀況
於 2023 年 10 月住了 3 晚
Guest Services Manager 於 2023年11月24日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

10/10 優異

Yik Fung

於 2023 年 10 月住了 1 晚
Guest Services Manager 於 2023年11月24日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

8/10 不錯

Yiu Keung

於 2023 年 10 月住了 1 晚
Guest Services Manager 於 2023年11月24日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

10/10 優異

Xiaolong

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Guest Services Manager 於 2023年11月24日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

10/10 優異

Yiu Fung

於 2023 年 9 月住了 2 晚
Guest Services Manager 於 2023年11月24日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

8/10 不錯

Patrick

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice
於 2023 年 9 月住了 1 晚
Guest Services Manager 於 2023年11月10日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

8/10 不錯

Mei Yi

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚
Guest Services Manager 於 2023年11月24日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

8/10 不錯

真實旅客

讚好:職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚
Guest Services Manager 於 2023年11月24日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

6/10 一般

Mei Yi

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚
Guest Services Manager 於 2023年9月25日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

6/10 一般

Wai Leung

家人同遊
讚好:職員與服務和設施服務
第一間房間有煙味(相信是有人在房間吸煙引起),更換房間後就可以啦!
於 2023 年 9 月住了 4 晚
Guest Services Manager 於 2023年9月20日的回應
感謝 閣下入住歷山酒店並與我們分享您的入住體驗,很抱歉這次入住未能令您感到完全滿意。我們也注意到您對於歷山酒店的意見。您的寶貴意見恰能給予我們一個發現和反省問題的機會,因為唯有藉著您的批評和指教,我們才能不斷地改進並提升服務品質,為您和所有客人提供更優良和專業的服務。非常感謝您的意見回饋,並希望未來有機會再次為您服務。

4/10 欠佳

Chi Wai

不滿:整潔度、住宿狀況和客房舒適度
Bad smell.
The bathroom has a bad smell. Cant get rid of it.
於 2023 年 9 月住了 8 晚
Guest Services Manager 於 2023年9月20日的回應
Thank you very much for taking the time to share your thoughts with us. We are genuinely sorry about the things that were not up to expectations during your stay with us. It is great motivation for us to strive for betterment through constructive comments. We will review with respective departments immediately and make improvement wherever appropriate. Please accept our sincere appreciation for your kind feedback again and we look forward to having the pleasure of welcoming you back in the near future.

10/10 優異

WAI YIP

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Guest Services Manager 於 2023年9月20日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

2/10 很差

Yuet Wa

於 2023 年 9 月住了 1 晚
Guest Services Manager 於 2023年9月20日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
位置方便,酒店環境和服務很不錯。
於 2023 年 9 月住了 4 晚
Guest Services Manager 於 2023年9月20日的回應
感謝 閣下入住歷山酒店,並對我們的服務感到滿意,期待不久將來能再次為您服務。

4/10 欠佳

真實旅客

不滿:整潔度、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚
Guest Services Manager 於 2023年9月20日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

8/10 不錯

Mei Yi

於 2023 年 9 月住了 2 晚
Guest Services Manager 於 2023年9月20日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.