This is our third time staying in the hotel. It’s very a convenience location. However, the shower area has lots of mold, which makes it disgusting! Seems like it’s worse than ever before!
Teresa
於 2024 年 4 月住了 7 晚
Guest Services Manager 於 2024年5月13日的回應
Thank you very much for taking the time to share your feedback with us. We sincerely apologize for not meeting your expectations and we will review your comments with our respective departments and make the necessary improvements. We look forward to serving you again in the near future.
6/10 一般
Jacqueline
2024年5月6日
讚好:職員與服務
Basic hotel
Jacqueline
於 2024 年 4 月住了 1 晚
Guest Services Manager 於 2024年5月7日的回應
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.
10/10 優異
SIN WA
2024年4月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything is perfect. No matter the location and the room quality. This is the second time I stayed and I will definitely come back again.
SIN WA
於 2024 年 4 月住了 8 晚
Guest Services Manager 於 2024年4月18日的回應
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.
10/10 優異
Lee
多人同遊
2024年4月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
設備很新穎,環境乾淨整潔。地點交通方便,適合自由行旅客。
Lee
於 2024 年 4 月住了 2 晚
Guest Services Manager 於 2024年4月11日的回應
感謝 閣下入住歷山酒店,並對我們的服務感到滿意,期待不久將來能再次為您服務。
8/10 不錯
Koon Ming
家人同遊
2024年4月8日
不滿:設施服務
Easy to reach
Koon Ming
於 2024 年 3 月住了 1 晚
Guest Services Manager 於 2024年4月9日的回應
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.
10/10 優異
Mang Chon
家人同遊
2024年1月23日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Mang Chon
於 2024 年 1 月住了 2 晚
Guest Services Manager 於 2024年3月14日的回應
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.
2/10 很差
Ho Wing
2024年1月21日
Ho Wing
於 2024 年 1 月住了 1 晚
Guest Services Manager 於 2024年3月14日的回應
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.
8/10 不錯
真實旅客
家人同遊
2024年1月14日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
交通方便,很近地鐵站,附近很多食肆可以選擇。
真實旅客
於 2024 年 1 月住了 1 晚
Guest Services Manager 於 2024年1月15日的回應
感謝 閣下入住歷山酒店,並對我們的服務感到滿意,期待不久將來能再次為您服務。
8/10 不錯
真實旅客
家人同遊
2024年1月13日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good location. MTR near by.
真實旅客
於 2024 年 1 月住了 1 晚
Guest Services Manager 於 2024年1月15日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
10/10 優異
Kai Yin
2024年1月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Kai Yin
於 2024 年 1 月住了 3 晚
Guest Services Manager 於 2024年1月15日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
10/10 優異
Hoi nam
2024年1月11日
Hoi nam
於 2024 年 1 月住了 2 晚
Guest Services Manager 於 2024年1月15日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
10/10 優異
Yik Fung
商務旅客
2024年1月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Yik Fung
於 2024 年 1 月住了 1 晚
Guest Services Manager 於 2024年1月12日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
10/10 優異
Kai yin
家人同遊
2024年1月6日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Kai yin
於 2024 年 1 月住了 2 晚
Guest Services Manager 於 2024年1月10日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
4/10 欠佳
Wendy
2024年1月4日
Wendy
於 2024 年 1 月住了 1 晚
Guest Services Manager 於 2024年1月10日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
6/10 一般
CHU HEI
2023年12月29日
CHU HEI
於 2023 年 12 月住了 1 晚
Guest Services Manager 於 2024年1月3日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
10/10 優異
Yik Fung
商務旅客
2023年12月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Yik Fung
於 2023 年 12 月住了 1 晚
Guest Services Manager 於 2024年1月3日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
8/10 不錯
Chin Hung
2023年12月11日
讚好:整潔度、職員與服務和住宿狀況
good
Chin Hung
於 2023 年 12 月住了 2 晚
Guest Services Manager 於 2024年1月3日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
10/10 優異
Lai Wa
2023年12月11日
Lai Wa
於 2023 年 12 月住了 2 晚
Guest Services Manager 於 2024年1月3日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
10/10 優異
Chui Lan Fanny
多人同遊
2023年12月9日
讚好:職員與服務、住宿狀況和客房舒適度
整體服務都OK,員工態席服務都很好👍
Chui Lan Fanny
於 2023 年 11 月住了 9 晚
Guest Services Manager 於 2024年1月3日的回應
感謝 閣下入住歷山酒店,並對我們的服務感到滿意,期待不久將來能再次為您服務。
8/10 不錯
CHUN CHUN OLIVIA
商務旅客
2023年12月2日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
CHUN CHUN OLIVIA
於 2023 年 11 月住了 3 晚
Guest Services Manager 於 2024年1月3日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
8/10 不錯
CHUN CHUN OLIVIA
2023年12月1日
CHUN CHUN OLIVIA
於 2023 年 11 月住了 2 晚
Guest Services Manager 於 2024年1月3日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
8/10 不錯
Yin Pui
2023年11月28日
讚好:整潔度、職員與服務和住宿狀況
Yin Pui
於 2023 年 11 月住了 1 晚
Guest Services Manager 於 2024年1月3日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
10/10 優異
Sui Lun
多人同遊
2023年11月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Sui Lun
於 2023 年 11 月住了 1 晚
Guest Services Manager 於 2023年11月24日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
10/10 優異
KAIN
2023年11月10日
KAIN
於 2023 年 11 月住了 4 晚
Guest Services Manager 於 2024年1月3日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
4/10 欠佳
Yu Fat
商務旅客
2023年10月30日
不滿:職員與服務和住宿狀況
Yu Fat
於 2023 年 10 月住了 3 晚
Guest Services Manager 於 2023年11月24日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
10/10 優異
Yik Fung
2023年10月18日
Yik Fung
於 2023 年 10 月住了 1 晚
Guest Services Manager 於 2023年11月24日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
8/10 不錯
Yiu Keung
2023年10月12日
Yiu Keung
於 2023 年 10 月住了 1 晚
Guest Services Manager 於 2023年11月24日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
10/10 優異
Xiaolong
家人同遊
2023年10月8日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Xiaolong
於 2023 年 10 月住了 1 晚
Guest Services Manager 於 2023年11月24日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
10/10 優異
Yiu Fung
2023年10月4日
Yiu Fung
於 2023 年 9 月住了 2 晚
Guest Services Manager 於 2023年11月24日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
8/10 不錯
Patrick
伴侶同遊
2023年10月2日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice
Patrick
於 2023 年 9 月住了 1 晚
Guest Services Manager 於 2023年11月10日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
8/10 不錯
Mei Yi
多人同遊
2023年10月2日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Mei Yi
於 2023 年 9 月住了 2 晚
Guest Services Manager 於 2023年11月24日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
8/10 不錯
真實旅客
2023年10月2日
讚好:職員與服務、住宿狀況和客房舒適度
真實旅客
於 2023 年 9 月住了 2 晚
Guest Services Manager 於 2023年11月24日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
6/10 一般
Mei Yi
家人同遊
2023年9月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Mei Yi
於 2023 年 9 月住了 3 晚
Guest Services Manager 於 2023年9月25日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
Thank you very much for taking the time to share your thoughts with us. We are genuinely sorry about the things that were not up to expectations during your stay with us. It is great motivation for us to strive for betterment through constructive comments. We will review with respective departments immediately and make improvement wherever appropriate. Please accept our sincere appreciation for your kind feedback again and we look forward to having the pleasure of welcoming you back in the near future.
10/10 優異
WAI YIP
2023年9月16日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
WAI YIP
於 2023 年 9 月住了 1 晚
Guest Services Manager 於 2023年9月20日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
2/10 很差
Yuet Wa
2023年9月14日
Yuet Wa
於 2023 年 9 月住了 1 晚
Guest Services Manager 於 2023年9月20日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
10/10 優異
真實旅客
2023年9月12日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
位置方便,酒店環境和服務很不錯。
真實旅客
於 2023 年 9 月住了 4 晚
Guest Services Manager 於 2023年9月20日的回應
感謝 閣下入住歷山酒店,並對我們的服務感到滿意,期待不久將來能再次為您服務。
4/10 欠佳
真實旅客
2023年9月12日
不滿:整潔度、住宿狀況和客房舒適度
真實旅客
於 2023 年 9 月住了 2 晚
Guest Services Manager 於 2023年9月20日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.
8/10 不錯
Mei Yi
2023年9月10日
Mei Yi
於 2023 年 9 月住了 2 晚
Guest Services Manager 於 2023年9月20日的回應
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.