Thank you for being our guest. It was a pleasure hosting you at Extended Stay America - Houston - NASA - Johnson Space Center. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, General Manager

Dear Vilmar, We apologize for the unsatisfactory experience you had during your stay. Providing excellent service is paramount to us, and we regret any inconvenience caused by the lack of nighttime service. Your feedback is invaluable, and we will address it with our team to ensure improvements. We understand your disappointment and hope to have the opportunity to regain your trust in the future. If you decide to give us another chance, please reach out directly, and we will do our utmost to ensure a more positive experience for you. Thank you for sharing your concerns with us.Sincerely,Hotel Management

Dear Tiffany, We appreciate your feedback and are pleased to hear that our hotel's convenient location served your needs during your visit to the NASA Space Center. While we strive to provide an exceptional experience for all our guests, we understand that our accommodations may not meet everyone's expectations. Your acknowledgment of the cleanliness and safety of the area is valued, and we are glad you found it satisfactory. We continuously strive to improve our services and facilities to enhance the guest experience. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management

Dear Rachel, Thank you for providing feedback regarding your recent stay. We acknowledge the importance of a pristine hotel environment in shaping a positive guest experience, and thus, we sincerely apologize for the shortcomings during your stay. Your feedback is of utmost value to us as we are unwaveringly dedicated to delivering excellent guest experiences. Following your feedback, we have duly attended to the highlighted concerns, underscoring our team's unwavering commitment to upholding impeccably maintained and hospitable accommodations. We sincerely hope for the opportunity to host you again, allowing us to showcase the unparalleled hospitality for which we are renowned and which you rightfully deserve.Sincerely,Hotel Management

Dear McKayla, We are grateful that you selected Extended Stay America during your recent visit to the area and are delighted to learn that your stay was enjoyable. It was an honor to have you as our guest, and we look forward to the opportunity to welcome you back when your future travel plans include our area.Sincerely,Hotel Management

Dear David, We apologize for the inconvenience caused by roaches in your room. Our team takes cleanliness and pest control seriously, and we will address this issue promptly to ensure a comfortable stay for all our guests. Thank you for bringing these matters to our attention, and we hope you'll consider giving us another chance to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Ronald S., Thank you for posting such kind comments about our hotel, especially our clean rooms and our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Eline, Thank you so much for your outstanding review. We are glad that everything went well during your stay and you had an overall positive experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Josette, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Karla, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear DIPIKA, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management

Dear Mary, We're pleased to hear you found our location to your satisfaction. Providing a great area for our guests is important, and we look forward to welcoming you back to Extended Stay America for your future stays. Thank you for your feedback.Sincerely,Hotel Management

Dear Janet, Thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed your stay and find our staff friendly and helpful. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Pamela, Thank you for taking the time to evaluate your stay. We apologize for the inconvenience caused by the several issues you encountered. We take all feedback seriously and will use your comments to improve our services for future guests. We have shared your concerns with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We value your patronage and hope you will give us another chance to provide you with the exceptional service we strive for.Sincerely,Hotel Management

Dear Pamela, Thank you for the specific feedback about your stay. We are committed to providing a clean and comfortable environment for all our guests, and we apologize if we fell short during your visit. We will review our procedures to ensure that our staff provides the best possible service to our guests. We will also work to ensure that our property is clean and well-maintained. We will also work to ensure that our guests have access to the internet during their entire stay. We appreciate your feedback and hope that you will give us another chance to provide you with a positive experience in the future. Thank you for choosing our hotel for your stay.Sincerely,Hotel Management

Dear Frank, Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed the area and found our property to be excellent. We take great pride in our location and work hard to maintain our facilities to the highest standards. It is always wonderful to hear when our efforts are appreciated by our guests. Thank you again for choosing Extended Stay America for your stay and for sharing your kind words. We hope to have the pleasure of welcoming you back in the near future.Sincerely,Hotel Management

Dear Frank, Thank you for staying with us and sharing your review. It is good to know that you had a pleasant time here and our location was perfect for your plans on this trip. However, we apologize for the issues you had on arrival and will work on its improvement. Your satisfaction is our top priority, and we hope to have you back in our hotel on your next visit to the city.Sincerely,Hotel Management

Dear Frank, Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our excellent location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay.Sincerely,Hotel Management

Dear Cathan, Thank you for choosing Extended Stay America and sharing your review. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Jose, Thank you for your recent stay at Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management

Dear Ernesto, Thank you for sharing your experience with us! We are pleased you had a great stay at our Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon! Sincerely,Hotel Management

Dear Michael, Thank you for sharing your feedback. Please accept our sincere apologies for not meeting your expectations regarding the room you booked. We regret any frustration and inconvenience this caused and are very grateful for your patience. We do everything possible to honor requests; however, it is only sometimes possible, depending on our occupancy. We hope to better your experience with us whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Rakesh, Thank you for being our guest and sharing your review. Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. We regret the inconvenience caused by not refilling the breakfast menus, and we have shared your feedback with our concerned staff as we continually strive to improve our guest experience. Please return and allow us to provide you with the flawless stay you deserve on a future visit. Sincerely,Hotel Management

Dear Karyn, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic time at Extended Stay America. We hope to have the pleasure of doing so again on your next visit to the city.Sincerely,Hotel Management