1st room stunk of dogs, Central Heating not working, No Hot water at basin (Electric Shower ok).
Emma (Receptionist) was extremely helpful, she moved us to another room which was a bit better (same as above just smelt better) and supplied us with 2 electric radiators.
I think the problem is when we booked, we requested a room with a bathroom as there were rooms with a shared bathroom, when we did this, the photo linked to it on the booking page, was far nicer than the room we got.
Lesson Learned!! You pay for what you get.