Very bad experience about their quality of service. We book a half board booking for 8 rooms which should include Dinner & Breakfast. But when we arrive, the reception told us that they didnʻt know our booking would come with dinner. After 30 mins of negotiation, the staff confirm with hotels.com (Expedia) on the situation and said we can have dinner for free.
However, when we check out on next day, another staff asked us to pay for the dinner. It take us another 30 mins to negotiate with the staff before we can barely meet our flight schedule.
This is a terrible experience for me and I am not going to stay in this Hotel anymore.
MI CHI
8/10 不錯
真實旅客
2013年1月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
满意
感觉不错,满意,早餐很好。
真實旅客
10/10 優異
Linda
2024年6月4日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This property is gorgeous! It feels high quality the moment you walk in. Service is immaculate. I enjoyed every meal I had. In fact, I never went out, we ate on the property each evening.
Linda
於 2024 年 5 月住了 3 晚
10/10 優異
Alfred
2024年5月31日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice area
Alfred
於 2024 年 4 月住了 2 晚
10/10 優異
Christian
2024年5月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
For a western tourist like me a 5 star hotel like this is quite cheap compared to a 5 star hotel in the west.
Christian
於 2024 年 4 月住了 3 晚
8/10 不錯
Arjun Rai
2024年5月13日
Arjun Rai
於 2024 年 5 月住了 4 晚
8/10 不錯
Simon
家人同遊
2024年5月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Worked very well as a convenient hotel near to Johannesburg OR Tambo airport, linked well with Gautrain