室內泳池

貝斯特韋斯特卡拉馬祖酒店的評價

2.5 out of 5
貝斯特韋斯特卡拉馬祖酒店
2575 S 11th Street, Kalamazoo, MI

評價

8.0

很好

10 分評分,優異;1002 則評價中有 410 則" "
8 分評分,不錯;1002 則評價中有 320 則" "
6 分評分,一般;1002 則評價中有 133 則" "
4 分評分,欠佳;1002 則評價中有 74 則" "
2 分評分,很差;1002 則評價中有 65 則" "

8.2/10 

整潔度

8.4/10 

職員與服務

7.8/10 

設施服務

7.8/10 

住宿狀況

7.6/10 

環保程度

評價

10/10 優異

Teresa

多人同遊
Loved the room and the affordability.
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月17日的回應
Hello Teresa,We are delighted to hear you enjoyed your room and found our prices reasonable. Your feedback is greatly appreciated, and we hope to welcome you back soon for another enjoyable stay.

8/10 不錯

Barbara

讚好:整潔度、職員與服務和住宿狀況
Close to university
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月13日的回應
Hello Barbara,We are delighted to hear that you found our hotel's proximity to the university convenient for your stay. We hope you had a pleasant time exploring the area. If you have any more feedback to share, please feel free to reach out to us directly.

10/10 優異

Burieti

讚好:整潔度、職員與服務和住宿狀況
Location and customer service
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月10日的回應
Hello Burieti,We're glad to hear you found our location favorable. Our team strives to provide excellent customer service to all guests. Should you have any further feedback, please don't hesitate to contact our management team directly. Safe travels!

4/10 欠佳

Jennifer

家人同遊
讚好:整潔度和住宿狀況
不滿:職員與服務
I had a terrible experience at this hotel. Having the room next to the loudest elevator on Earth was only part of the problem. Some guests on our floor were very loud until after 4:00am. Partying, fighting, slamming doors, screaming. I called the front desk at 2:30am requesting assistance. Nothing was done. I called again at 4:00am begging for assistance. They finally quieted down after 4:15am. Needless to say I will not stay here again. The staff did nothing to ensure I had. A good experience at their establishment.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月30日的回應
Hello Jennifer,We are sorry to hear about your recent experience at our hotel. Guest comfort is our top priority, and we regret any inconvenience caused by noise disturbances. Your feedback is valuable, and we will address this issue with the team to prevent similar occurrences. Your comments will help us improve our services for all future guests.

8/10 不錯

Peter (Kitchener)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is our favorite hotel when passing through Kalamazoo. Rooms are clean and well maintained. Staff are friendly and helpful.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月23日的回應
Hello Peter,We're thrilled to hear that you enjoyed your stay with us and found our rooms clean and well-maintained. Our team always strives to provide excellent service to all our guests. Your kind words will be shared with our staff to motivate them further.

10/10 優異

Nora

家人同遊
Nice property, great amenities, friendly staff. Amazing city!
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月20日的回應
Hello Nora,We are delighted to hear that you enjoyed our property, amenities, and friendly staff during your stay. We agree, our city is truly amazing! Should you have any further feedback or need assistance, please don't hesitate to reach out to the hotel management directly.

8/10 不錯

Michael

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Room very clean and comfortable. Suggest breakfast includes meat alternatives to only pork products - turkey sausage, for example.
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月17日的回應
Hello Michael,Thank you for your feedback on our clean and comfortable rooms. We appreciate your suggestion for breakfast options and will pass it along to our team for their consideration. Your input is valuable to us in enhancing our guests' experience.

6/10 一般

Julie

家人同遊
讚好:整潔度和職員與服務
There was a lot of noise at 2.30 am till 4.30 am. Although management was given notice about the need for gluten free food at breakfast , it was not catered for, not even gluten free bread. The lady on kitchen duty was helpful and made some scrambled eggs, which was nice of her. She hadnot been informed. Also a little disappointing that plates and cutlery were plastic as it is billed as a 4 star hotel. Staff were polite and helpful.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月16日的回應
Hello Julie, I apologize for the inconvenience caused by the noise disturbance during your stay. We appreciate your feedback regarding the gluten-free options and will use this to improve our services. We're glad to hear that our kitchen staff could assist with your breakfast request. Your comments on the plastic cutlery will be shared with the management team for review. Thank you for recognizing the polite and helpful nature of our staff.

10/10 優異

Jessica

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My brother and i stayed here for the weekend fir comic con and it was 10 minutes from downtown !
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月17日的回應
Hello Jessica,We are thrilled to hear that our convenient location met your needs for attending Comic Con downtown! If you have any further feedback on your stay, please feel free to reach out to our management team.

10/10 優異

Duncan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice place to stay
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月11日的回應
Hello Duncan,We're pleased to hear you found our hotel to your liking. Your feedback is appreciated. Thank you for choosing to stay with us and we look forward to welcoming you back in the future.

10/10 優異

Derek

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The room was nice and the bed comfortable. The shower head was substandard but other than that everything was very nice. Breakfast provided multiple options. Pool and hot tub were very good.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月27日的回應
Hello Derek,We appreciate your feedback and are pleased to hear you enjoyed the room comfort and breakfast selection during your stay. Your comments regarding the shower head have been noted for our continuous improvement. We are glad you were able to take advantage of our pool and hot tub facilities. Thank you for sharing your experience with us.

2/10 很差

Tanner

家人同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
The beds had imprints on them so you were separated in the middle because of how old and worn down they were
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月27日的回應
Hello Tanner, We appreciate your feedback on the condition of our beds and apologize for any inconvenience this may have caused during your stay. We strive to continuously enhance our guests' experience and will address this matter with our team for further evaluation and improvement. Your comments are valuable to us as we aim to uphold the quality of our accommodations to meet our guests' expectations.

2/10 很差

Linda

伴侶同遊, 商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
NO one at counter for check in took 20 minutes an several times ringing a dysfunctional bell before a guy showed up to wait on us very unfriendly think we woke him up from somewhere , cob webs in the room, all hotels we’ve stayed at breakfast is served from 5:30-10al this place is 7-8am , you can hear the traffic in 131 not a sound proof place
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月24日的回應
Hello Linda,We apologize for any inconvenience during your stay. We appreciate your feedback and will address these concerns internally. Our breakfast hours are typically from 7-8 am to accommodate all guests' schedules. Thank you for bringing these issues to our attention.

10/10 優異

Deborah

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Have stayed there many, many times! Love the rooms! Friendly staff. Highly recommend!
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月24日的回應
Hello Deborah,We're thrilled to hear about your consistent positive experiences with us and your kind words about our rooms and staff! Your recommendation means a lot to us. If you have any upcoming stays planned, feel free to reach out as we'd love to welcome you back.

2/10 很差

Rachel

家人同遊
讚好:整潔度和住宿狀況
不滿:職員與服務
I booked a room and eventually another room for my family we had a few friends to come swim in the pool they were not overnight guest the manager on hand was very unpolite
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月22日的回應
Hello Rachel, We apologize for any inconvenience you experienced during your stay. Our policies require all pool guests to be registered for safety and security reasons. We appreciate your understanding and hope your next visit will be more enjoyable.

10/10 優異

Terry

My only problem was that they ran out of towels. They should have been more prepared
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月12日的回應
Hello Terry,We apologize for the inconvenience caused by the lack of towels during your stay. We appreciate your feedback and will address this with our team to ensure better preparedness in the future. Your comments help us improve our services for all guests.

10/10 優異

Valerie

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This property was convenient and affordable for our stay
於 2024 年 2 月住了 1 晚
Manager 於 2024年3月6日的回應
Hello Valerie,We are delighted to hear that you found our hotel convenient and affordable for your stay. We strive to provide excellent value for our guests. Should you have any feedback or suggestions for improvement, please feel free to reach out to us directly.

10/10 優異

Christopher

於 2024 年 3 月住了 1 晚
Manager 於 2024年3月6日的回應
Hello Christopher,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 優異

Barbara

於 2024 年 2 月住了 1 晚
Manager 於 2024年2月29日的回應
Hello Barbara,We are delighted to hear you had a wonderful stay with us! We look forward to welcoming you back again soon.

8/10 不錯

Mitchell

讚好:職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 3 晚
Manager 於 2024年2月28日的回應
Hello Mitchell,We appreciate you choosing our hotel for your stay. We hope to welcome you back in the future for an even better experience.

10/10 優異

Barbara

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月28日的回應
Hello Barbara,We are elevated to hear you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay.

6/10 一般

Nicole

讚好:整潔度和職員與服務
A place to sleep. It works
It was a place to sleep overnight. The elevator was the topic of conversation. We were on the 4th floor or we probably would have walked down. It was clean. The breakfast was well stocked. Syrup was restocked when it ran out
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月28日的回應
Hello Nicole, Thank you for sharing your feedback with us. We are glad to hear that you found our hotel clean and enjoyed the well-stocked breakfast. We appreciate your understanding regarding the elevator situation and are glad that our team promptly restocked the breakfast items. We hope to welcome you back in the future for an even more enjoyable stay.

10/10 優異

Michael

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月28日的回應
Hello Michael,We're thrilled to hear you had a fantastic stay with us! Our team looks forward to welcoming you back soon for another amazing experience.

8/10 不錯

Nickolette

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was friendly, everything seemed clean, and room was spacious. We had a pleasant stay
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月24日的回應
Hello Nickolette,We are delighted to hear that you found our staff friendly, the hotel clean, and your room spacious during your stay. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another pleasant experience.

10/10 優異

Yonathan

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月20日的回應
Hello Yonathan,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again

10/10 優異

Cody

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Room was big pool was nice hot tub a little small but decent priced as well.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月17日的回應
Hello Cody,We're thrilled to hear you enjoyed our spacious rooms and relaxing pool area during your stay with us. Your feedback on the hot tub size is noted, and we appreciate your comments on our pricing. We hope to welcome you back for another pleasant experience soon.

10/10 優異

Serenity (Tonawanda)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Property was quiet with a nice indoor pool and hot tub. It was conveniently located by shopping and restaurants.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月17日的回應
Hello Serenity,We're glad to hear that you enjoyed our quiet property with its indoor pool and hot tub. It's great that our location near shopping and restaurants was convenient for you. We hope you had a pleasant stay and look forward to welcoming you back in the future.

10/10 優異

PATRICK (Chicago)

讚好:整潔度、職員與服務和住宿狀況
Another great stay as I’ve stayed here several times when visiting family in Kalamazoo. Lena was very friendly/helpful upon check-in. Looking forward to my next visit!
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月15日的回應
Hello PATRICK,Thank you for choosing to stay with us again during your visits to Kalamazoo! We truly appreciate your loyalty. We're delighted to hear that Lena provided you with friendly and helpful service during your check-in. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 優異

Frank

讚好:整潔度、職員與服務和住宿狀況
Great stay for a great price
於 2024 年 1 月住了 1 晚
Manager 於 2024年2月15日的回應
Hello Frank,Thank you for sharing your positive experience with us! We are delighted to hear that you had a great stay at our hotel and found our prices to be reasonable. We strive to provide excellent value for our guests. We appreciate your feedback and look forward to welcoming you back in the future.

6/10 一般

Kimberly

商務旅客
讚好:整潔度
不滿:住宿狀況和客房舒適度
Very meh
The room was clean and the bed was comfortable. However, I could not get any hot water in the shower. Also the curtains do not close all the way and there is a very bright light outside the window. For both of these reasons I would not come back.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月15日的回應
Hello Kimberly, Thank you for choosing our hotel for your recent stay. We're delighted to hear that you found the room clean and the bed comfortable. We apologize for any inconvenience you experienced with the hot water in the shower and the curtains not closing fully. We appreciate your feedback and will address these concerns with our team. We hope to have another opportunity to welcome you back in the future.

8/10 不錯

Michelle

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Short but great stay!
Front staff is very friendly. Room was spacious, bed was very comfortable, loved having a fridge and microwave.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月14日的回應
Hello Michelle,Thank you for taking the time to share your positive experience with our friendly front staff. We're thrilled to hear that you found the room spacious and the bed comfortable. We also appreciate your feedback on the convenience of having a fridge and microwave in the room. We hope to welcome you back in the future for another comfortable stay.

10/10 優異

neiman

讚好:整潔度和住宿狀況
於 2024 年 1 月住了 1 晚
Manager 於 2024年2月14日的回應
Hello neiman,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 優異

Valerie

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月14日的回應
Hello Valerie,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience during your time with us. If you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back to our hotel in the near future for another fantastic stay!

10/10 優異

Kristi

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
I liked the room was clean and the bed was comfortable and hotel was quiet.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月9日的回應
Hello Kristi,Thank you for your feedback! We are delighted to hear that you found our rooms clean and the bed comfortable. As for the peaceful ambiance, we strive to provide a tranquil environment for our guests. We appreciate your kind words and hope to welcome you back soon.

10/10 優異

Anne

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was helpful and kind. It was the best experience I’ve had in a long time traveling to Michigan. I will be making my reservation here from now on. I give them the highest rating for everything. Thank you for a relaxing experience. :)
於 2024 年 2 月住了 2 晚
Manager 於 2024年2月9日的回應
Hello Anne,Thank you so much for your kind words! We're thrilled to hear that our staff made your stay enjoyable and that you had the best experience while traveling to Michigan. It's our goal to provide helpful and kind service to all our guests. We appreciate your support and look forward to welcoming you back for your future reservations.

6/10 一般

Karin

讚好:整潔度和職員與服務
於 2024 年 2 月住了 2 晚
Manager 於 2024年2月8日的回應
Hello Karin, We appreciate you choosing our hotel for your stay with us. If you have any specific feedback about your experience, we encourage you to reach out to our hotel directly so that we can address any concerns you may have had. We value your input and hope to have the opportunity to improve upon your next visit.

10/10 優異

Jeanne

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very comfortable and convenient.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月6日的回應
Hello Jeanne,Thank you for your positive feedback! We're glad to hear that you found our hotel comfortable and convenient. We strive to create a pleasant experience for all our guests and are pleased that we met your expectations. We hope to welcome you back in the future for another great stay.

8/10 不錯

Beckie

商務旅客
讚好:職員與服務、住宿狀況和客房舒適度
Nice except carpet
The hotel was nice - hot tub could be hotter but the pool area is nice. The room was clean but the carpet was REALLY dirty. I spilled my cup of water and used a towel - YUK! Overall nice and Id stay again!
於 2024 年 1 月住了 2 晚
Manager 於 2024年2月3日的回應
Hello Beckie, Thank you for your feedback. We're glad you enjoyed the pool area and found the room clean. We apologize for any inconvenience caused by the condition of the carpet. We appreciate your understanding and hope to welcome you back for another pleasant stay soon.

10/10 優異

Amber

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was clean, the room was nice and the staff very friendly.
於 2024 年 1 月住了 3 晚
Manager 於 2024年2月1日的回應
Hello Amber,Thank you for your positive feedback! We are delighted to hear that you found our hotel clean and enjoyed the nice room. Our staff takes pride in providing excellent service and will be thrilled to know they made a positive impression on you. We appreciate your kind words and hope to welcome you back in the future.

10/10 優異

David

於 2024 年 1 月住了 1 晚
Manager 於 2024年1月31日的回應
Hello David,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service to all our guests, and we're glad we met your expectations. If you have any further suggestions or feedback, please don't hesitate to reach out to us directly. We hope to welcome you back soon!

4/10 欠佳

Brent

家人同遊
讚好:職員與服務
不滿:整潔度
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月28日的回應
Hello Brent,We're sorry to hear that your experience at our hotel wasn't up to your expectations. Please feel free to reach out to us directly so we can address any specific concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to make it right for you.

10/10 優異

Jordan

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice place, definitely will return
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月26日的回應
Hello Jordan,Thank you for your kind words about our hotel! We're thrilled to hear that you had a pleasant stay and that you plan on returning. We appreciate your support and look forward to welcoming you back in the future!

8/10 不錯

Wyatt

於 2024 年 1 月住了 2 晚
Manager 於 2024年1月25日的回應
Hello Wyatt,We're glad to hear that you enjoyed your stay with us! If you have any specific feedback or suggestions, please feel free to reach out to us directly. We truly value your opinion and look forward to welcoming you back in the future.

10/10 優異

Terry

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Best breakfast of any other hotel I've stayed in.
於 2024 年 1 月住了 3 晚
Manager 於 2024年1月23日的回應
Hello Terry,Thank you for your kind feedback regarding our breakfast. We're delighted to hear that you enjoyed it. Our team works hard to provide a delicious and satisfying start to the day for our guests. We hope to welcome you back for another fantastic breakfast in the future.

6/10 一般

Heaven

家人同遊, 伴侶同遊
讚好:職員與服務和設施服務
不滿:整潔度
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月23日的回應
Hello Heaven, We appreciate you taking the time to rate your recent stay at our hotel. Should you have any specific feedback or concerns about your experience, we kindly encourage you to reach out to us directly. We value all guest feedback and aim to continuously improve our services. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

8/10 不錯

Melissa

於 2024 年 1 月住了 4 晚
Manager 於 2024年1月17日的回應
Hello Melissa, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 不錯

Rhonda Kaye

多人同遊
讚好:整潔度、職員與服務和設施服務
Room suite was set up comfortably. Livingroom outlet/lamp not working and kitchen light missing fixture. Lobby floors were wet and slippery. Handicapped access was not shoveled or plowed well. Staff was friendly and helpful. On my return to list of places to stay! Thank you
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月17日的回應
Hello Rhonda Kaye, Thank you for choosing to stay with us and for taking the time to provide feedback. We appreciate your kind words about our comfortable room suite and friendly staff. We apologize for any inconvenience caused by the issues you encountered and have taken note of your concerns for improvement. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 優異

AnnMarie

於 2024 年 1 月住了 1 晚
Manager 於 2024年1月17日的回應
Hello AnnMarie,We are delighted to hear that you had a wonderful stay with us! It was our pleasure to provide you with exceptional service and accommodations. Should you have any further feedback or need any assistance, please do not hesitate to reach out to us directly. We hope to welcome you back for another fantastic stay in the future.

10/10 優異

Frank

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月13日的回應
Hello Frank,Thank you for choosing our hotel for your stay! Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Again thank you so much, waiting to serve you again!

6/10 一般

Melissa

於 2024 年 1 月住了 3 晚
Manager 於 2024年1月10日的回應
Hello Melissa,We apologize if there were any areas where we fell short of your expectations during your stay. Next time, please feel free to reach out to our team directly so that we have the opportunity to address any issues you may have encountered. We hope to have another chance to provide you with a better experience in the future.