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國王山智選假日套房酒店 (IHG 旗下酒店)的評價

2.5 out of 5
國王山智選假日套房酒店 (IHG 旗下酒店)
100 Woodlake Pkwy, Kings Mountain, NC

評價

8.4

很好

10 分評分，優異；460 則評價中有 227 則" "
8 分評分，不錯；460 則評價中有 152 則" "
6 分評分，一般；460 則評價中有 43 則" "
4 分評分，欠佳；460 則評價中有 19 則" "
2 分評分，很差；460 則評價中有 19 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.2/10 

設施服務

8.6/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Laura

Nice stay
於 2024 年 4 月住了 1 晚
GM 於 2024年4月14日的回應
Thank you for taking the time to tell us about your experience at Holiday Inn Express KINGS MOUNTAIN - SHELBY AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

6/10 一般

Felicia

Needs to be updated compared to other Holiday inn express we have used. Could use some deep cleaning as well.
於 2024 年 3 月住了 1 晚
GM 於 2024年4月14日的回應
Thank you for taking the time to tell us about your experience at Holiday Inn Express KINGS MOUNTAIN - SHELBY AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

6/10 一般

Christopher

商務旅客
讚好：整潔度、職員與服務和設施服務
Overall good hotel as the bed & linens were soft however the room had a musty smell & the bathroom was substandard. No ventilation so got super steamy fast, the curtain wouldn't stay on one side so kept sliding down & got water all over the floor & the ac was a little noisy :(
於 2024 年 3 月住了 1 晚
GM 於 2024年4月14日的回應
Thank you for taking the time to tell us about your experience at Holiday Inn Express KINGS MOUNTAIN - SHELBY AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

8/10 不錯

Krystal

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The quiet I needed
於 2024 年 3 月住了 1 晚
GM 於 2024年4月14日的回應
Thank you for taking the time to tell us about your experience at Holiday Inn Express KINGS MOUNTAIN - SHELBY AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

10/10 優異

Angela

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stayed 2 nights. It is allowing me to review it twice. So I am leaving a second awesome review. I really can't think of anything bad to say. Everything was great. Very accommodating, clean, safe and quiet. Absolutely zero complaints.
於 2024 年 2 月住了 1 晚
GM 於 2024年4月14日的回應
Thank you for taking the time to tell us about your experience at Holiday Inn Express KINGS MOUNTAIN - SHELBY AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

10/10 優異

Angela

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very accommodating, clean, safe and quiet. No complaints
於 2024 年 2 月住了 1 晚
GM 於 2024年4月14日的回應
Thank you for taking the time to tell us about your experience at Holiday Inn Express KINGS MOUNTAIN - SHELBY AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

10/10 優異

roland (Covington)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Orice
於 2024 年 2 月住了 1 晚

8/10 不錯

Brenda

家人同遊
讚好：整潔度、職員與服務和住宿狀況
It was nice
於 2024 年 1 月住了 2 晚

10/10 優異

Bret

於 2024 年 1 月住了 1 晚

10/10 優異

Ravi

於 2024 年 1 月住了 1 晚

10/10 優異

david

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Most comfortable beds anywhere I've been
於 2024 年 1 月住了 2 晚

10/10 優異

Teresa

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice view of the highway
於 2023 年 12 月住了 1 晚
GM 於 2024年1月3日的回應
Thank you for taking the time to respond to survey. We take pride in what our guest have to say as it is how we learn were we need to improve.

10/10 優異

Tamara

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The staff was friendly. It had the best complimentary breakfast. The bed was actually pretty comfortable
於 2023 年 12 月住了 1 晚
GM 於 2024年1月3日的回應
Thank you for taking the time to respond to survey. We take pride in what our guest have to say as it is how we learn were we need to improve.

4/10 欠佳

Juan

讚好：住宿狀況
Hotel was clean breakfast was good. We booked another day a couple days before showing up and spoke with attendant at the desk to confirm. Checked in asked if they needed our CC and attendant said no everything was good for 2 days. However the extra day didn’t show up as we thought. We understood mishaps with new people however; the manager, handled the mishap unprofessionally. She didn’t see the extra day and insisted we needed to leave. My wife explained we did book another day but the manager was not having it nor hearing what happened. Continued asking my wife you need to leave. Now we travel a good bit and stay at hotels regularly. We understand how CC are left to cover any incidental etc. This will be our last stay because the manager handled the incident in an unprofessional manner. You need to work on your communication skills! Don’t just assume and ask question!
於 2023 年 12 月住了 1 晚
GM 於 2024年1月1日的回應
This guest was informed they would have to extend their stay through Experian or make a new reservation for additional day with us.

10/10 優異

Melanie

讚好：整潔度、職員與服務和住宿狀況
Generally a clean room! I've stayed in other locations in Kings Mountain and they were NOT like this. NO smells, clean bathroom, clean bedroom. Outstanding to have the fridge and microwave. Coffee maker looked like it was dusty and grimy, but I brought instant coffee and just microwaved water, so that was okay. It truly would be nice if there are grab-and-go bags or fruit available if you leave before breakfast starts (at 7am).
於 2023 年 12 月住了 1 晚
Fran, AGM 於 2023年12月14日的回應
Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you again in the future.

2/10 很差

Scott

於 2023 年 12 月住了 1 晚
Fran, AGM 於 2023年12月14日的回應
Thank you for trusting us with your lodging needs. We value your feedback to enhance the guest experience. I would like to hear what went wrong with your stay.

10/10 優異

Marisol

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Fran, AGM 於 2023年12月11日的回應
Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you again in the future.

6/10 一般

Jacqueline

家人同遊
讚好：整潔度和職員與服務
The HVAC systems are very noisy.
於 2023 年 12 月住了 1 晚
Fran, AGM 於 2023年12月11日的回應
Thank you for trusting us with your lodging needs. We value your feedback. I apologize for the inconvenience you experienced. We look forward to seeing you in the future.

10/10 優異

Roy

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Nice
於 2023 年 11 月住了 1 晚
Fran, AGM 於 2023年12月11日的回應
Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you again in the future.

10/10 優異

Joe

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great breakfast
於 2023 年 11 月住了 1 晚
Fran, AGM 於 2023年12月11日的回應
Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you again in the future.

8/10 不錯

Rachelle

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Fran, AGM 於 2023年12月11日的回應
Thank you for trusting us with your lodging needs. We value your feedback. We look for to seeing you again in the future.

10/10 優異

Jonathan

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
The room was amazing!
於 2023 年 11 月住了 1 晚
Fran, AGM 於 2023年11月18日的回應
Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you in the future.

8/10 不錯

John Louis Magee,

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The facility was clean, the beds were comfortable and the breakfast proved better than average. The street noise on our side of the motel was annoying.
於 2023 年 11 月住了 1 晚
Fran, AGM 於 2023年11月14日的回應
Thank you for trusting us with your lodging needs. We value your feedback. I apologize for the inconvenience you experienced. We look forward to seeing you in the future.

8/10 不錯

Nachole

Beautifully updated! Will stay again.
於 2023 年 11 月住了 2 晚
Fran 於 2023年11月13日的回應
Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you again in the future.

8/10 不錯

Robin

讚好：職員與服務、住宿狀況和客房舒適度
不滿：整潔度
We have stayed here many times in the past. For the most part, our stay was pleasant. Check in was quick, bed comfortable and food was as expected— no complaints there. However, the chaise lounge was filthy! There were what I suspect were semen stains on it. I refused to sit on it. Housekeeping either didn’t take the time to clean it or they just didn’t notice the stains but in my opinion, it was very hard to miss. It really grossed us out. Other than that, the room was fine.
Stained chaise lounge
於 2023 年 10 月住了 2 晚
Fran 於 2023年11月13日的回應
Hi,Thanks for trusting us with your lodging needs. We value your feedback to help us improve guest experience. I apologize for your inconvenience. Please know this concern has been addressed with the appropriate employees to take corrective action. This is not our normal service. We look forward to seeing you again in the future.

10/10 優異

Tommy-minh

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The place was nice, there wasn’t much in amenities but there were a lot of food choices nearby. The pool at the time of this review was closed being in late October. Every day I came back from my work the room was cleaned and restocked
於 2023 年 10 月住了 5 晚
Fran 於 2023年10月27日的回應
Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you again in the future.

10/10 優異

Jesse

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Fran 於 2023年10月23日的回應
Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you again in the future.

8/10 不錯

Mark

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
GM 於 2023年10月25日的回應
Thank you for choosing Holiday Inn Express Kings Mountain. We are glad you enjoyed your stay. We hope to see you again soon.

8/10 不錯

Mark

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Fran, AGM 於 2023年10月16日的回應
Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you again in the future.

4/10 欠佳

Paige

讚好：整潔度和住宿狀況
不滿：職員與服務
Clean but mismanaged
My husband and I were on a road trip and stopped for the night. It was clean, the bed was super soft, but they mixed up the room they assigned us. Other guests were attempting to get into our room around midnight because they got assigned the same one as us. Then when their key didn’t work they got a hotel employee and he opened our door with the master key while we were sleeping inside! Luckily we had the chain pulled closed and he couldn’t get all the way in before we made ourselves known.
於 2023 年 10 月住了 1 晚
GM 於 2023年10月15日的回應
Thank you for choosing Holiday Inn Express Kings Mountain. We are sorry that your expectations were not met. We try and make sure security is the upmost for our guess. I will make sure we get with the right departments to make sure the issues are corrected. We take pride in our guest and hotel. Hope that next time you are in Kings Mountain you will stay with us again.

8/10 不錯

Patrick

It was comfortable but very dated and in need of cleaning and upgrades. Very noisy and staff not very friendly.
於 2023 年 10 月住了 3 晚
Fran, AGM 於 2023年10月10日的回應
Thank you for trusting us with your lodging needs. We value your feedback. Please know your experience is an exception to our service. I apologize for the inconvenience. We look forward to serving you in the future.

10/10 優異

Cindy

讚好：整潔度和住宿狀況
於 2023 年 9 月住了 1 晚
GM 於 2023年10月15日的回應
Thank you for choosing Holiday Inn Express Kings Mountain and taking the time to fill out a survey. We take pride in our guest and hotel. Hope that next time you are in Kings Mountain you will stay with us again.

10/10 優異

Robert

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I appreciate and rely on reviews.. This was a great stay.
於 2023 年 9 月住了 1 晚
Fran, AGM 於 2023年9月15日的回應
Thank you for trusting us with your lodging needs. We look forward to serving your lodging needs in the future.

2/10 很差

Tracey

家人同遊, 多人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
HORRIBLE BED BUG INFESTATION 3rd floor
Normally this is a pretty decent hotel to stay at but for whatever reason my whole family got ate up by bedbugs my kids couldn’t go to school I spent over $1000 trying to disinfect my house we have lines of bites all over us this is horrible and the staff is willing to do nothing to try to help me get my money back or come see me for their uncleanliness also the room that we were giving the door did not even lock and we tried to go in the room the very first time there was a person in the room we went back down and got a new key and came back up the door was wide open the bed was not made up the shower was soaking wet they were used towels everywhere I guess we were staying in the room that they weren’t aware of The side door does not lock you can get in without a key also the patio area is never locked in a lot of the rooms when you just let the door slam on its own they stay propped up and therefore anybody can get inside of them I don’t know if it’s done on purpose or what I’m very disappointed and we will not be going back there I have a 7 and 3-year-old and this is very unacceptable very unprofessional and I cannot get any of the management or staff to give me a call back not sure what to do but I spent $215 in a room for one night we didn’t even get to sleep because we’re getting bit by bugs and doesn’t have the night we’re trying to make sure we’re safe in Very disappointed butThe lady that works Evenings has tried her very best to help and she is greatly appreciated
於 2023 年 9 月住了 1 晚
Fran, AGM 於 2023年9月15日的回應
We are sorry to hear we did not meet your lodging expectations. We do take all complaints seriously. As you know we attempted to meet all of your requests. We granted you a late check out as requested, you did not mention bedbugs until we contacted you to find out if you were checking out after the late check time passed. You requested another reservation for that night which was made at a reduced rate that you did not arrive for. There was no bites on your body parts that you exposed to the maintenance man. We sent the maintenance man and executive housekeeper to the room with black lights to check for a potential problem, there was no trace of bugs found. They did find crumbs in the bed. You stated that you saw invisible flying bugs, again the staff saw nothing. The guests that were in the room prior to and after you did not experience any problems and gave no complaints. As far as not communicating with you we have spoken with you several times. We explained to you numerous times that you would have to request a refund through your booking site as this was a prepaid stay. In the future please bring concerns/issues to our attention immediately not hours after checkout. The side entrance door locks experienced an electrical issue and are being replaced. We are under 24 hour video surveillance. We do not prop open doors to rooms, there is no access to the patio area from a guest room. The patio area is open so guest may access the pool when in season or to smoke. When you voiced your concerns with the first room assigned, the desk agent checked the room, after you were assigned a new room, and it was not dirty and the door functioned properly. The original room was rented to another guest later in the evening with no problems or complaints. Every room is inspected after being cleaned prior to being entered into the system for rental. Again, I apologize for your disappointment.

10/10 優異

Marshall

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Quick getaway
Clean and comfortable. Breakfast options satisfied our group. Room was nice and cool when we walked in
於 2023 年 9 月住了 1 晚
Fran 於 2023年10月27日的回應
Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you again in the future.

10/10 優異

Joseph

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Positive experience
We had a positive experience at the Holiday Inn. Service was prompt and friendly. The room was clean and comfortable.
於 2023 年 9 月住了 1 晚
GM 於 2023年9月4日的回應
Thank you for choosing Holiday Inn Express Kings Mountain. We are glad to hear you had a good stay. We take pride in our hotel and guest. We hope that we can accommodate you in the further.

8/10 不錯

Kathy (West Jefferson)

讚好：整潔度、職員與服務和住宿狀況
The hotel was conveniently licat
於 2023 年 8 月住了 1 晚
Management 於 2023年9月4日的回應
Thank you for choosing Holiday Inn Express Kings Mountain and taking the time to give your comment. We hope that you will return to our hotel on your next stay in Kings Mountain.

10/10 優異

Richard

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Front desk staff, breakfast staff were all professional and courteous.
於 2023 年 8 月住了 1 晚
Management 於 2023年9月4日的回應
Thank you for choosing the Holiday Inn Express Kings Mountain. We take pride in our guest and hotel and it’s great to hear you enjoyed your stay. We hope that next time you are in Kings Mountain you will stay with us again.

2/10 很差

Steevn

不滿：整潔度、職員與服務和住宿狀況
I am not one to trash businesses out loud. I had bugs in my room and hair all over the place. Will never stay there again. I needed to be out of town one more night and drove 25 minutes to stay elsewhere
於 2023 年 8 月住了 2 晚
Management 於 2023年9月4日的回應
Thank you for choosing Holiday Inn Express Kings Mountain. We are sorry that your expectations were not met. I will make sure we get with the right departments to make sure the issues are corrected. We take pride in our guest and hotel. Hope that next time you are in Kings Mountain you will stay with us again.

8/10 不錯

Roseanna

讚好：整潔度和職員與服務
不滿：住宿狀況
Maintenance needed
Staff was great, very friendly and accommodating. Breakfast was really good Hotel itself is in need of maintenance Our room had mold on the ceiling from upstairs ac plus dripping from condensation on our window seal.
於 2023 年 8 月住了 3 晚
Management 於 2023年9月4日的回應
Thank you for choosing the Holiday Inn Express Kings Mountain. We take pride in our guest and hotel and it’s great to hear you enjoyed your stay. We will make sure that we get with maintenance to make sure these issues are addressed. We hope that next time you are in Kings Mountain you will stay with us again.

10/10 優異

Larry

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The staff were very courteous and knowledgeable able the area. Felt safe and parking was great. Rooms were clean and comfortable.
於 2023 年 8 月住了 1 晚
Management 於 2023年9月4日的回應
Thank you for choosing the Holiday Inn Express Kings Mountain. We take pride in our guest and hotel and it’s great to hear you enjoyed your stay. We hope that next time you are in Kings Mountain you will stay with us again.

10/10 優異

Mary Louise (The Villages)

於 2023 年 7 月住了 1 晚
Fran, AGM 於 2023年9月15日的回應
Thank you for trusting us with your lodging needs. We look forward to serving you again in the future.

8/10 不錯

Nyesha

家人同遊
讚好：整潔度
Great one day stay. Breakfast was good
於 2023 年 7 月住了 1 晚
Management 於 2023年9月4日的回應
Thank you for choosing the Holiday Inn Express Kings Mountain. We take pride in our guest and hotel and it’s great to hear you enjoyed your stay. We hope that next time you are in Kings Mountain you will stay with us again.

10/10 優異

Larry

讚好：整潔度、職員與服務和住宿狀況
Overall great place and the customer service was outstanding.
於 2023 年 7 月住了 2 晚

6/10 一般

Craig

讚好：職員與服務
不滿：住宿狀況
Pool was closed, upstairs ice machine was out of order, down stairs ice machine was dirty, room didn’t have enough towels, sheets. Staff was friendly and helpful but I don’t feel like I should pay full price if you don’t have all the amenities operating that you advertise.
於 2023 年 7 月住了 2 晚

8/10 不錯

Andrew

於 2023 年 7 月住了 1 晚
GM 於 2024年4月11日的回應
Thank you for choosing the Holiday Inn Express Kings Mountain. We take pride in our guest and hotel and it’s great to hear you enjoyed your stay. We hope that next time you are in Kings Mountain you will stay with us again.

6/10 一般

Janine

家人同遊
不滿：職員與服務和住宿狀況
No pool and it wasn’t advertised when I booked. It’s clearly being resurfaced. Ice machines broke. No sheets for sofa bed nor towels or wash clothes. Had to make several trips down to front desk to get what should have been in room.
於 2023 年 7 月住了 1 晚

10/10 優異

J Rodney

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The room was clean and comfortable. The staff was very friendly and helpful.
於 2023 年 7 月住了 1 晚
GM 於 2024年4月11日的回應
Thank you for choosing the Holiday Inn Express Kings Mountain. We take pride in our guest and hotel and it’s great to hear you enjoyed your stay. We hope that next time you are in Kings Mountain you will stay with us again.

10/10 優異

William

於 2023 年 6 月住了 1 晚