室外泳池；泳池傘、躺椅
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蘇梅拉邁 - SHA Extra Plus 認證的評價

5 out of 5
蘇梅拉邁 - SHA Extra Plus 認證
146/24 Moo4 Lamai Beach, Maret, Koh Samui, Surat Thani

評價

8.8

優異

10 分評分，優異；399 則評價中有 235 則" "
8 分評分，不錯；399 則評價中有 100 則" "
6 分評分，一般；399 則評價中有 37 則" "
4 分評分，欠佳；399 則評價中有 14 則" "
2 分評分，很差；399 則評價中有 13 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.2/10 

設施服務

8.6/10 

住宿狀況

7.6/10 

環保程度

評價

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Staffs are wearing smile friendly and hospitality! I felt like at home. If possible, I would spend my vacation there again!
於 2019 年 12 月住了 4 晚

10/10 優異

Kuo

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
有獨木舟可免費租借真是太棒了！房間一塵不染，每天房務打掃2次，早餐很豐富可延長至10:30才撤餐點，很貼心！
於 2019 年 5 月住了 5 晚

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Pool Access Suite was nice. Staffs were friendly and attentive. The open areas were lush and peaceful. Only complaint was that breakfast choices were a bit narrow.
於 2019 年 2 月住了 4 晚

10/10 優異

Hsiu Yuan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 3 月住了 2 晚

10/10 優異

zoe (hong kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice room and view
I enjoy my stay in here a lot, the staff is super helpful and friendly , nice view by the pool
於 2018 年 2 月住了 5 晚

4/10 欠佳

Ting Feng

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
有好招牌沒有好服務
一個飯店要讓顧客滿意，除了硬體設施之外，一個好的服務才是更重要的。 Le Meridien（艾美酒店）在幾個城市的整體評價都是很好的。 沒想到在蘇美島的這家Le Meridien,雖然已經有歷史，許多硬體老舊而沒有維持的很好。但還是可以看出當時設計融入當地景觀和建築的特色。 尤其很有創意的，在自己的沙灘上蓋出一條浮道，讓客人可以享受漂浮海上用餐的浪漫。 但是，這裡的員工訓練顯然是不足的，打招呼都是不帶情感的面無表情；而房間備品也經常忘了更換，等到我們需要時通知，他們送來房間時的表情和態度還很不悅！很難想像這是Le Meridien的水平。 酒店硬體設施固然重要，但用一份對工作熱情的心來和客人互動，才是客人真正希望感受的！ #有好招牌沒有好服務是不得人心的 #Lemeridien
於 2018 年 1 月住了 4 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 8 月住了 5 晚

8/10 不錯

Wan Hui

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
舒適的渡假飯店
飯店舒適使人放鬆有渡假感，早餐選項尚可，味道普普，但還會想再來，員工親切

8/10 不錯

Cheng-Wen

讚好：整潔度、職員與服務和客房舒適度
早餐豐富的飯店
大廳及餐廳的音樂放的不對，沒有度假飯店的氣氛．

6/10 一般

ChiWai (Macau)

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
失望！
房間燈光太暗，插座不足，太多蚊蟲，床墊太軟，房間與房間之間距離太近，私隱度低，經常聽到其他房間客人說話。 我入住的是有私人泳池+望海景觀，我非常失望！絕無下次！

8/10 不錯

HSU-CHI (台北)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
飯店設施優美，人員服務欠缺
整體的環境及設備都相當不錯，泳池也非常的漂亮，但入住時 飯店問我們要不要加錢升級，看了一下房型沒有比我們原本訂的漂亮舒適， 決定不升級時，前台人員才講出原來房型超賣，最後才升級不加錢 (但我們最後還是要求他給我們原訂房型，不過還是三間房分散....) 淋浴的水忽冷忽熱通知前台處理後到退房時還是沒處理好， 飯店經理老是裝忙聯絡但始終沒人到房維修，不知是否泰國人的做事方式如此， 總之再問題的處理方面算是印象相當的差

10/10 優異

HSING-TA (台灣)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
不錯
離機場約30分鐘 飯店接很貴 可以坐MINI BUS 約170 飯店有提供借機車服務 一天300 不必壓證件 但是是對外面的店家不是對飯店 飯店只是中間人 早餐尚可 房間舒適 空調跟水量都不錯 晚上1910每天有免費天燈可以放

8/10 不錯

HAU LING

讚好：職員與服務和客房舒適度

8/10 不錯

Lai La (Hong Kong)

讚好：整潔度和客房舒適度
Good
The bed is comfortable and service is good, will come back next time

10/10 優異

XIAO YANG (China)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
房间设计不错，花园也很棒
酒店位于拉迈海滩边缘，周边配套不是太好，交通也并不算太方便，而且酒店没有沙滩，都是很粗的沙粒，没法下水。但好处是比较安静，风景也不错，泳池也很棒，服务很到位，总的来说还是值得一住。

10/10 優異

rui

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Sha (HONG KONG)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
服務超好
酒店人員很細心，而且主動。

10/10 優異

sun shih ju (taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
床很舒服，飯店安靜，去拉邁不遠
一切都很不錯，直到最後要check out的時候，早就和飯店mail確認過有接送服務到機場，到退房前一天晚上，還收到飯店放了封信跟我確認去機場的時間，到這裡一切都很完美，也讓我感到很棒！但到了櫃檯辦理退房時，櫃台人員完全不知道此事，還是我們拿出信來他才知道，當時距離信上約定的時間也只剩10分鐘，櫃台人員看完信後，也沒詢問是否現在要出發了，只說那OK，並把信放在一旁，這讓我們有點傻眼。然後，我們等了10分鐘，到了約定的時間，卻沒有任何人來問我們接送的事情，我朋友走到外面也只是看車子，沒有看服務人員等候，我們只好自己走去過櫃檯詢問，但剛剛那位人員離開了位子，我只能再跟另一位服務人員(穿黑衣服的)再講一次我有接送服務，並把剛剛我們給那位櫃台人員的信件(被放在桌上)再拿給那位黑衣服的服務人員看，她才立刻幫忙我們連絡，並讓我們坐上車。最後這10分鐘，讓我覺得有點失望，畢竟一家五星級的飯店，房客一晚一萬多的住宿費用，應該在服務上更主動吧！

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

hua hua

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很好的度假酒店
除了位置不好，其他都很不错

4/10 欠佳

christy

讚好：職員與服務
不滿：客房舒適度
酒店是以中國元素設計，所以覺得浴室與房內設備有些古老，像是花錢去住老房子的感覺，我還是喜歡新穎的設備與設計。房內的小泳池本想給BABY 玩水發覺池太深對小孩不安全，房內小泳池有按摩水柱卻沒有可調節水溫設備有點可惜。酒店位置交通很不方便，酒店的shuttle bus一天只有一趟，出入都需靠Taxi 交通花費不少。酒店海灘很差，這次入住有些失望.

10/10 優異

Sansan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Relaxing Hotel
Every employee is very friendly and has a brilliant smile. There are many intimate services, for example, welcome fruit plate, aromatherapy in the bathroom , insect repellent and voltage converter in room, etc. We enjoyed our holiday and felt relaxing in this resort. However, the beach and the pier beside the resort was not clean because of many drift of seaweeds.

8/10 不錯

Emma

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
适合度假的酒店
酒店服务非常好，适合度假，泡酒店，出去玩得租车或是taxi，门口没什么好逛的

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
舒適的飯店, 可推薦!
飯店總體品質好, 房間舒適感無話可說! 入住這裡會有當國王皇后的感覺, 服務人員親切度100分. 每天房間打掃的很徹底, 每天還有專人來房點蚊香與精油! 但餐廳的食材有點令人失望, 但總體來說還是值得推薦一住. (是一間可以一直想待在飯店裡resort)

8/10 不錯

键 (广州)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
大宅门装修风格的精品酒店
大门很不起眼，但进去后很有惊喜，大堂很有山西豪门大院的FEEL，装修很考究，我住的是阳台直接下泳池的那种，孩子玩疯了，都不愿外出。房间同样装修很考究，床品也是很高级别的，酒店服务很好，我都没要求，就主动免费给小孩一个海绵垫做加床，卫生也很好，洗澡用品也不错，就是没配牙刷，要问才送来，这或许是现在的环保做法吧。洗手间很大，相比之下睡房就显得很少，不过阳台很大，起客厅的功能，躺在沙发上对着泳池看书，很写意。估计是因为酒店在外建了防护堤，沙滩的水很差，根本不能浮潜。

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Gurich Samui at Lamai Beach
很不错的酒店，虽然在大门口的时候被他的大门的简陋所惊讶，但是进入villa的那一霎那，惊艳极了 不错的酒店，风景好，舒适，唯一的缺点就是酒店的沙滩不适合游泳，要去海滩的话需要搭车

10/10 優異

Yu Chuan (Taipei)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Everything is great in this hotel, except it's beach. I was attracted by the ocean bridge on Hotel website and I thought that I can walk til the end then just jump into the sea...unfortunately the sea is not clean, and there were some empty plastic bottles around the area. But, the rest of things were all wonderful, the staffs were nice and friendly, room was very clean and cozy...anyway, it's worth to stay.

8/10 不錯

Brian (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The is new and nice with special traditional decoration. The food in restaurant is good especial the lamb loin. However, the main entrance seems a bit small and the parking place aside is not almost completed. The main problem is the Spa room which traffic sound is obvious. It is quite disturbing to the atmosphere and mood.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
苏梅岛的langham samui at lamai beach

8/10 不錯

John

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Used to be an amazing nice hotel and In immaculate condition when it was run by Les Meridian. We had stayed there multiple times pre-COVID. Now it’s looking very dated, nothing to do in the hotel (they used to run little events- cooking lessons etc..). Now there’s really nothing to do there. The beach front is dirty and full of litter, plastic and dead fish. This small beach area in front of the hotel used to be cleaned regularly and this is no longer the case. I see other hotels cleaning their beach area daily - this hotel does not. Also Lamai and the immediate area around the hotel also seems to have not recovered from Covid - places we used to go to are gone etc.. All this and they still charge what Les Meridian charged when it’s not as good seems unreasonable. This was our third and last time we will stay there - which is a shame. No fault of the staff and people working there- they are brilliant, just seems to be the people running it trying to do it on the cheap.
於 2024 年 3 月住了 14 晚
Kowit Prabpet 於 2024年4月20日的回應
Dear Khun JohnThank you for sharing your experience with us. We're sorry to hear that your recent stay did not meet your expectations, especially considering your positive experiences with the hotel before. Your feedback is valuable to us, and we apologize for any inconvenience caused by the dated appearance of the hotel, the lack of activities, and the cleanliness of the beach area.Regarding pricing, we appreciate your feedback and will consider it as we evaluate our rates and services to ensure that they align with the value we aim to provide.We apologize for any disappointment caused, and we regret that this will be your last stay with us. We appreciate your recognition of the efforts of our staff and team members, and we will work diligently to address the issues you've raised to enhance the overall guest experience.Thank you for choosing to stay with us, and we hope that you will consider giving us another opportunity to exceed your expectations in the future.Best regards,The Management

10/10 優異

James

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The staff at this hotel really make your stay with them exceptional. You are made to feel so welcome and treated with courtesy and friendliness. The pool facility is fantastic and both restaurants provide great quality and speedy service. I really recommend this hotel
於 2024 年 3 月住了 3 晚
Kowit Prabpet 於 2024年4月4日的回應
Dear Khun James,Thank you for your glowing review! We're thrilled to hear that our staff made your stay exceptional and that you felt welcome and valued throughout your visit. It's wonderful to know that you enjoyed our pool facility and found both restaurants to offer great quality and speedy service. We truly appreciate your recommendation and look forward to welcoming you back again soon!

6/10 一般

DEAN

讚好：整潔度和職員與服務
Food menu was very limited, hotel needs maintenance. Beach was rocky underwater difficult to swim had to stick to the pool and toilet in room you could not put toilet paper in it. Open bin was provided but that is embarrassing
於 2024 年 3 月住了 11 晚
Kowit Prabpet 於 2024年4月4日的回應
Dear Khun Dean Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. We're addressing the limited food menu, maintenance issues, beach conditions, and toilet situation. Your comfort is important to us, and we're working to improve. We hope you'll consider staying with us again in the future.

2/10 很差

Lia

於 2024 年 2 月住了 2 晚
Kowit Prabpet 於 2024年2月8日的回應
Dear Khun Lia,Thank you for taking the time to share your feedback with us. We would like to extend our sincerest apologies for not meeting your expectations during your recent stay. It is disheartening to learn that our hotel design, specifically the Oriental heritage style, and the absence of air conditioning in the bathroom led to your dissatisfaction.We appreciate your valuable comments, and we have taken careful note of them for our future improvement initiatives. Our aim is to provide a comfortable and enjoyable stay for all our guests, and your feedback is instrumental in guiding us towards achieving that goal.

10/10 優異

ian

於 2023 年 12 月住了 9 晚
Kowit Prabpet 於 2024年2月8日的回應
Dear Khun Ian, Thank you for your review and we are delighted to know that you enjoyed your stay with us. All staff do their best to make sure that all our guests are happy during their stay and we look forward to welcoming you back to our home in the near future.

10/10 優異

Dana

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Sehr schönes und saubere Hotel, das Personal bemüht, sich alle Wünsche zu erfüllen. Es ist wirklich zu empfehlen.
於 2023 年 10 月住了 14 晚
Kowit Prabpet 於 2023年11月3日的回應
Dear Khun Dana, Thank you for your review and we are delighted to know that you enjoyed your stay with us. All staff do their best to make sure that all our guests are happy during their stay and we look forward to welcoming you back to our home in the near future.

10/10 優異

Jonathan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic place to stay, with a great team making it a perfect relaxing environment away from the fun of Lamai and Chaweng. Pool access room was the way to go for sure.
於 2023 年 9 月住了 8 晚
Kowit Prabpet 於 2023年10月17日的回應
Dear Khun Jonathan, Thank you for your review and we are delighted to know that you enjoyed your stay with us. All staff do their best to make sure that all our guests are happy during their stay and we look forward to welcoming you back to our home in the near future.

2/10 很差

Marie-pierre

多人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
A éviter très très vieil hôtel Besoin de rénovation Chambres très sombres Stores qui ne s’ouvrent pas car donnant sur des piscines Privees Coût élevé des boissons Vraiment à éviter
於 2023 年 8 月住了 7 晚
Kowit Prabpet 於 2023年8月29日的回應
Dear Khun Marie, Thank you for taking the time to share your feedback with us. We would like to extend our sincerest apologies for not meeting your expectations during your recent stay. It is disheartening to learn that our hotel design, specifically the oriental heritage style, did not resonate with you.Your input is invaluable to us as it helps us understand areas where we can enhance our services and facilities. We appreciate your comment and have taken careful note of it for our future improvement initiatives. Our aim is to provide a comfortable and enjoyable stay for all our guests, and your feedback is instrumental in guiding us towards achieving that goal.

10/10 優異

Dean

於 2023 年 8 月住了 1 晚
Kowit Prabpet 於 2023年8月28日的回應
Dear Khun Dean, Thank you for your review and we are delighted to know that you enjoyed your stay with us. All staff do their best to make sure that all our guests are happy during their stay and we look forward to welcoming you back to our home in the near future.

8/10 不錯

IDAN

於 2023 年 8 月住了 5 晚
Kowit Prabpet 於 2023年8月28日的回應
Dear Khun Idan, Thank you for your review and we are delighted to know that you enjoyed your stay with us. All staff do their best to make sure that all our guests are happy during their stay and we look forward to welcoming you back to our home in the near future.

10/10 優異

Thomas (Doha)

讚好：整潔度、職員與服務和住宿狀況
We really enjoyed our stay
於 2023 年 7 月住了 4 晚
Kowit Prabpet 於 2023年7月17日的回應
Dear Khun Thomas That's wonderful to hear! I'm glad to know that you had a great time during your stay in Koh Samui.

10/10 優異

Brendon

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best hotel in Lamai for sure
We booked this hotel last minute as our previously booked and paid for hotel cancelled last minute. We were so happy at The Lamai Samui. It was serene, pool was gorgeous, staff friendly and food was great. We had 5 nights in total, 1 in a terrace room and 4 in a private pool villa. Pool villa was lovely, very private and loads of space. We were sad to check out and wished we were staying. Thanks for a wonderful stay.
於 2023 年 3 月住了 5 晚
kowit prabpet 於 2023年3月29日的回應
Dear Khun Brendon, Thank you for your review and we are delighted to know that you enjoyed your stay with us. All staff do their best to make sure that all our guests are happy during their stay and we look forward to welcoming you back to our home in the near future.

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 3 月住了 5 晚
kowit prabpet 於 2023年3月14日的回應
Dear Value Guest , Warmest greetings from The Lamai Samui, Thank you for you enjoyed your stay with us. All of us do appreciate your support during difficulty time and our goal is to make all guests stay happy in our home and we hope to be able to welcome you back in the near future. Sincerely, The Lamai Samui

4/10 欠佳

Susan

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Very poor for a 5 star
Very dark room, bathroom was open shower and it smelled. Tv far too small for room and hardly any channels in English, you would expect satellite tv in a 5 star establishment. Drawers kept sticking, furniture old and not too clean either. Pool was nice. Very shabby hotel
於 2023 年 2 月住了 3 晚
kowit prabpet 於 2023年2月23日的回應
Dear Khun Susan,Thank you very much for your feedback. We are truly sorry to know that your experience didn’t match your expectations.We do appreciate your comment and take note on this for the future improvement. We look forward to welcoming you again at The Lamai Samui, and will ensure that your next stay will be a memorable one.

10/10 優異

Olivier

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 1 月住了 1 晚
kowit prabpet 於 2023年1月31日的回應
Dear Khun Olivier, Warmest greetings from The Lamai Samui, Thank you for sharing your comments and we are happy to hear that you enjoyed your stay with us. All of us do appreciate your support during difficulty time and our goal is to make all guests stay happy in our home and we hope to be able to welcome you back in the near future. Sincerely, The Lamai Samui

10/10 優異

Wendy (San Francisco)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was beautiful at night with the lights in the dining area and around the trees. I especially liked the dock extending from the beach. The breakfast buffet was great and enjoyable with the view of the pool and beach. The staff was very friendly and efficient. It was great to use the mats in the fitness center to stretch and do yoga.
於 2022 年 11 月住了 4 晚
kowit prabpet 於 2022年11月12日的回應
Dear Khun Wendy,Warmest greetings from The Lamai Samui Thank you on your encouraging and supportive review! It is great and heart-warming to read of your experience during your stay with us and we are so pleased we were able to make your holiday a memorable success. It makes all our hard work and effort worthwhile and sincere thank you on your kind words. We are pleased to welcoming you again! Your Sincerely, The Lamai Samui

10/10 優異

Brent

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Excellent staff - very friendly and helpful. The restaurant staff are very attentive.
於 2022 年 7 月住了 7 晚
Kowit 於 2022年8月3日的回應
We would like to thank you for your visiting and supporting us at our resort and appreciate you taking time to provide a great review.

10/10 優異

Hege

於 2022 年 7 月住了 1 晚
Kowit 於 2022年8月2日的回應
We would like to thank you for your visiting and supporting us at our resort and appreciate you taking time to provide a great review.

10/10 優異

Sarah

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
We had an absolutely wonderful stay at the Lamar Samui. The staff were amazing and nothing was too much trouble.
Breakfast view
於 2022 年 6 月住了 4 晚
Kowit 於 2022年6月14日的回應
we would like to thank you for your visiting and supporting us at our resort and appreciate you taking time to provide a great review.