大堂休息區

拉法葉/普渡區溫德姆貝蒙特套房酒店的評價

2.5 out of 5

評價

8.0

很好

10 分評分,優異;1006 則評價中有 360 則" "
8 分評分,不錯;1006 則評價中有 372 則" "
6 分評分,一般;1006 則評價中有 147 則" "
4 分評分,欠佳;1006 則評價中有 76 則" "
2 分評分,很差;1006 則評價中有 51 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

7.8/10 

設施服務

7.8/10 

住宿狀況

8.0/10 

環保程度

評價

6/10 一般

Shihche

商務旅客
於 2023 年 10 月住了 3 晚
Manager 於 2023年10月10日的回應
Hello Shihche,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 不錯

Wei Chi

讚好:職員與服務和住宿狀況
可能遠離了城市也是舊飯店了,燈光不太明量,設備略為顯舊,服務大致不錯,早餐簡易但可溫飽,整體還算可以
於 2018 年 8 月住了 2 晚

8/10 不錯

Ashley N (San Antonio)

讚好:整潔度、設施服務和住宿狀況
Nice, quiet, & clean!
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年5月8日的回應
Dear Guest,We're thrilled you found our hotel nice, quiet, and clean! Your satisfaction is our top priority, and we look forward to hosting you again soon.Sincerely,Hotel Manager

10/10 優異

Don

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Overall nice option with a decent breakfast. A bit pricey but this is a college town.
於 2024 年 5 月住了 1 晚
Hotel Manager 於 2024年5月8日的回應
Dear Guest,Thank you for your feedback! We're delighted to hear you enjoyed our decent breakfast. We understand our prices may be on the higher side due to our location in a college town. We appreciate your understanding and hope to welcome you back soon.Sincerely,Hotel Manager

6/10 一般

Jennifer

讚好:整潔度
於 2024 年 5 月住了 1 晚
Hotel Manager 於 2024年5月5日的回應
Dear Jennifer,Thank you for taking the time to leave us a review. We value your feedback and are always looking for ways to improve. If there are any specific areas you feel we could have done better in, please don't hesitate to let us know. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Manager

10/10 優異

Richard G

於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年5月4日的回應
Dear Richard G,Thank you for your glowing review! We're delighted to hear that you had a fantastic experience during your stay with us. If your travels bring you back to the area, we would be honored to welcome you again for another great stay.Sincerely,Hotel Manager

10/10 優異

Kerry

讚好:職員與服務和住宿狀況
Great location
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月8日的回應
Dear Guest,Thank you for sharing your experience with us! We're delighted that you enjoyed our hotel's great location during your visit. Providing convenient access to attractions and amenities is important to us, and we're thrilled that it enhanced your stay.We appreciate your feedback and look forward to welcoming you back for another wonderful stay.Sincerely,Hotel Manager

10/10 優異

James

伴侶同遊
讚好:住宿狀況
Clean and comfortable
於 2024 年 4 月住了 2 晚
Hotel Manager 於 2024年4月8日的回應
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our hotel clean and comfortable during your stay. Your satisfaction is our top priority, and we strive to maintain a welcoming environment for all our guests.However, we apologize for any inconvenience you may have experienced during your stay. Your feedback is valuable to us, and we'll work diligently to address any areas for improvement.We hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Manager

8/10 不錯

Toni

家人同遊
讚好:設施服務
Hotel grounds and hallways were untidy, not the cleanest, but the room was very clean and nice. Good variety for breakfast and clean breakfast area…scrambled eggs, biscuit's and gravy were very good!
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年4月1日的回應
Dear Guest,Thank you for your feedback. We're pleased to hear that you found your room clean and comfortable and enjoyed the variety of breakfast options. However, we apologize for any untidiness in the hotel grounds and hallways. Rest assured, we'll address this with our housekeeping team to ensure a more consistent standard of cleanliness throughout the property. We appreciate your understanding and hope to welcome you back for another pleasant stay.Sincerely, Hotel Manager

10/10 優異

giovanni

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月2日的回應
Hello giovanni,We are delighted to hear that you had a positive experience during your stay with us. Guest satisfaction is our top priority, and we strive to provide exceptional service to all our visitors. Should you have any feedback or suggestions for improvement, please feel free to reach out to our management team. We hope to welcome you back in the future for another enjoyable stay.

8/10 不錯

Connie

讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a good room at a great price. I was only in the room about 5 hours. I arrived late and left very early so I didn’t experience much of the hotel. It was clean and comfy, the shower was good. Starbucks right down the road.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月29日的回應
Hello Connie,We are delighted to hear that you found our room clean, comfy, and enjoyed the shower during your short stay. It's great to know that our location near Starbucks was convenient for you. Should you have any feedback or need assistance, feel free to reach out to our management team.

10/10 優異

Araceli

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
1 night stay during a road trip. Very clean and comfortable beds. Bathrooms clean. Breakfast was good, plenty of everything.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月29日的回應
Hello Araceli,We are thrilled to hear you enjoyed the comfort and cleanliness of your stay, especially the beds and breakfast options. Your satisfaction is our priority, and we look forward to welcoming you back for another relaxing visit.

8/10 不錯

Charreia

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property was clean and the employees were nice. The only issue was a drunk guest oin the stairwell & outside yelling, but it didnt last very long. I would stay again.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月18日的回應
Dear Charreia,Thank you for your feedback and positive rating. We're pleased to hear that you found our property clean and our employees friendly. We apologize for the disturbance caused by the other guest, but we're glad it was short-lived. Your understanding is appreciated, and we look forward to welcoming you back for another stay in the future.Sincerely, Hotel Manager

8/10 不錯

Ruth

商務旅客
Mediocre nothing special
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月6日的回應
Hello Ruth, We regret to hear that your experience did not meet your expectations. We value all feedback as it helps us improve our services for future guests. Your comments will be shared with our team for their review and consideration. Thank you for taking the time to share your thoughts with us.

4/10 欠佳

Michelle

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
The tub had hair in it. There was barely any hot water during our stay. The sink stop was stuck in plugged position so we could not use the sink. There were stains on bedding. The stairwell smelled like smoke. The heater/AC blew right into my face in bed. The front desk person at check in was clearly not happy to be there and was rude. When we asked her on what side of the building our room was so that we could move our car, she said flippantly that she didn’t know and slid our room keys to us. The property looks run down and dirty. We ate elsewhere. The only good thing is that the front desk guys in the morning when we checked out were super nice. Unfortunately though we will never go back to this hotel.
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月6日的回應
Hello Michelle, I'm sorry to hear about the challenges you encountered during your stay. We take all feedback seriously. It's great to hear that the front desk team during check-out left a positive impression. Your detailed feedback will be shared with the relevant departments for their review. Thank you for bringing these matters to our attention as we strive to improve our services continuously.

8/10 不錯

Adam

家人同遊
不滿:設施服務
The room itself was nice , staff was somewhat friendly, the building was in decent shape we were on second floor elevator was kinda sketchy.overall it was pretty good
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月5日的回應
Hello Adam, We appreciate your feedback on your recent stay with us. It's great to hear that you found the room nice and the overall condition of the building decent. We will take note of your experience with the elevator for future improvements. Thank you for choosing to stay with us.

2/10 很差

Ericka (Indianapolis)

不滿:職員與服務和設施服務
Check in was a issue because they was training new hire. So they tried to change me twice for deposit when I already got notification from bank showing deposit was already taken.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月3日的回應
Hello Ericka,We apologize for any inconvenience during check-in. Your feedback will be shared with our team for improvement. Should you have any further concerns, please reach out to our management team directly for assistance.

8/10 不錯

Andrew

於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年3月21日的回應
Dear Andrew,Thank you for your positive review and for choosing our hotel. We're thrilled to hear that you had a great experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay in the future.Sincerely,Hotel Manager

10/10 優異

Jeffery

讚好:整潔度、職員與服務和住宿狀況
2nd time here. Room. Neat and clean
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月22日的回應
Hello Jeffery,We are delighted to hear you found the room neat and clean during your recent stay with us. Your feedback is greatly appreciated!

10/10 優異

Jeffery

讚好:整潔度、職員與服務和住宿狀況
Pleasantly surprised how neat and clean the facility was. Love the grey overtones in my room.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月17日的回應
Hello Jeffery,We're delighted to hear you appreciated our clean facilities and the design of your room. We strive to provide a comfortable and welcoming environment for all our guests. If you have any further feedback or need assistance, please feel free to reach out to our management team.

6/10 一般

Jerome

讚好:整潔度
Solid place to stay but nothing special
Good place to stay. Clean and well maintained. Appeared to be short staffed. No breakfast was put out one mornng.
於 2024 年 2 月住了 3 晚
Manager 於 2024年2月8日的回應
Hello Jerome, Thank you for choosing to stay with us and for your feedback. We are delighted to hear that you found our hotel clean and well maintained. We sincerely apologize for any inconvenience caused by the shortage of staff during your stay. We regret to hear that breakfast was not available on one morning, and we appreciate your understanding. We hope to have the opportunity to welcome you back in the future to provide you with an even better experience.

4/10 欠佳

Jeremy

商務旅客, 多人同遊
不滿:住宿狀況
Was noisy, shower curtain rod keeps falling out of wall
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月3日的回應
Hello Jeremy,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the noise and the issue with the shower curtain rod. We appreciate you bringing this to our attention and we will certainly address it with our team. We hope to have the opportunity to provide you with a better experience in the future.

8/10 不錯

Jong In

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Manager 於 2024年2月1日的回應
Hello Jong In,Thank you for being our guest. We appreciate your positive rating and hope you had a great experience with us. We would love to welcome you back in the future.

6/10 一般

George

家人同遊
讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Stay
So i booked this through hotels.com booking the room was easy. When i booked it it was paid in advance. I always pay at the property for many reasons. I did not think it was a big deal. Got to the hotel and the front desk lady was rude and couldnt careless about anyone. Anyway she said that she needed a credit card for the room not un common to be asked i said the room was paid for she rudely said there was a hundred dollar deposit usually they just hold your card incase of extra charges damages i get that part by the time i figured out What was going on she charged my card. So today i ended with A over draft due to a payment that was already scheduled thanks for not stating when people reserve the room you guys take a hundred out and it doesnt appear back on the card when you return the100.00 dont blame it on my bank it should be posted on the website when booking. I will never stay there with that policy especially not being stated
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月31日的回應
Hello George, Thank you for taking the time to bring your experience to our attention. We apologize for any inconvenience you faced during your check-in process. While it is common for hotels to request a credit card for incidentals, we understand your concerns about the lack of upfront communication regarding the deposit. We appreciate your feedback and will make sure to address this issue with our team. We hope you will give us another chance to provide you with a more pleasant stay in the future.

6/10 一般

真實旅客

不滿:整潔度和職員與服務
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月29日的回應
Dear Guest,We appreciate you taking the time to rate our hotel. If there is anything specific that you would like to share about your experience, please don't hesitate to reach out to us directly. We value your feedback and would like to address any concerns you may have encountered. We hope to have the opportunity to welcome you back in the future.

4/10 欠佳

真實旅客

讚好:整潔度
不滿:職員與服務
Night service staff rated F
Service was not welcoming at all. Checked in later in the night. Room was clean. Bed comfortable. Not very good water pressure in shower and took forever to get warm. Parts of hotel very outdated. Smelled of Marijuana in the hall on third floor. Will not stay at again.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月26日的回應
Dear Guest,Thank you for choosing our hotel and providing feedback on your recent stay. We apologize if the service did not meet your expectations. We appreciate your positive comments about the cleanliness and comfort of the room. We have noted your concerns regarding water pressure and temperature and will address them with our maintenance team. We continuously strive to improve our facilities and regret any inconvenience caused by areas that may appear outdated. Please don't hesitate to contact our management team with any further concerns or suggestions.

10/10 優異

Michelle

讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean, no smell, right price
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月27日的回應
Hello Michelle,Thank you for taking the time to share your positive experience with us! We strive to provide a clean and comfortable environment at a reasonable price. We appreciate your feedback and hope to welcome you back in the future.

8/10 不錯

Jong In

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月25日的回應
Hello Jong In,Thank you for choosing our hotel for your stay. We appreciate your rating and are glad to hear that you had a positive experience. If there's anything specific you would like to share with us, please feel free to reach out to our hotel directly. We hope to welcome you back in the future for another enjoyable stay.

2/10 很差

Roberto C

於 2024 年 1 月住了 2 晚
Manager 於 2024年1月25日的回應
Hello Roberto C, We're sorry to hear that your experience at our hotel was not up to your expectations. We value the feedback of our guests and would appreciate if you could reach out to us directly so that we can address any specific concerns you may have had. We hope to have the opportunity to make it right for you in the future.

8/10 不錯

Sena

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月25日的回應
Hello Sena, Thank you for choosing our hotel for your stay. We appreciate your rating and hope that you had a pleasant experience. If you have any additional feedback or suggestions, we encourage you to reach out to us directly so that we can address any concerns. We look forward to welcoming you back in the future.

10/10 優異

Courtnie

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月23日的回應
Hello Courtnie,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a great experience with us. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

8/10 不錯

Quantez

家人同遊, 親子同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月22日的回應
Hello Quantez, We appreciate you taking the time to rate your recent stay at our hotel. If you have any further feedback or if there is anything we can do to improve your experience next time, please don't hesitate to reach out to us directly. We hope to welcome you back in the future.

8/10 不錯

Bruce

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月20日的回應
Hello Bruce,Thank you for choosing our hotel for your stay. We hope that you had a pleasant experience with us. If there is anything specific you would like to share about your stay, please feel free to reach out to us. We appreciate your feedback and would love to hear from you.

8/10 不錯

Donnie

商務旅客
Windows need fixing everything else was fine
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月17日的回應
Hello Donnie,Thank you for your feedback regarding the windows. We apologize for any inconvenience caused during your stay. We suggest reaching out to our management team for further assistance regarding this matter.

10/10 優異

Stanley

讚好:整潔度、職員與服務、設施服務和住宿狀況
Far superior to some other hotels at this exit that have same listed amenities...this will be our go-to from now on Everything is in great shape. Enjoyed the good coffee , 24 hour fitness center . Rooms very spacious but cozy with nice carpet and desk.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月14日的回應
Hello Stanley,Thank you for your kind review and for choosing our hotel as your go-to destination. We are delighted to hear that you found everything in great shape, enjoyed our good coffee, spacious rooms with cozy atmosphere, as well as our 24-hour fitness center. Our team takes pride in providing exceptional amenities and maintaining a welcoming environment. We look forward to welcoming you back in the future.

10/10 優異

Stanley

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything in the public areas and the room is as clean and cheerful and inviting and new and high quality as the pictures suggest. Breakfast included scrambled, hard boiled eggs, biscuits& gravy, waffles, staff was friendly and efficient, room was spacious with comfortable couch and bed and carpet. Very impressed!
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月14日的回應
Hello Stanley,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you found our public areas and rooms to be clean, cheerful, inviting, and of high quality, just as depicted in our pictures. It's also great to know that you enjoyed our breakfast selection and found our staff friendly and efficient. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月13日的回應
Dear Guest,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a great experience. If you have any further feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

8/10 不錯

Christine

讚好:整潔度、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月9日的回應
Hello Christine,Thank you for choosing our hotel for your stay! We are glad to hear that you had a positive experience during your visit. If you have any further feedback or suggestions, please feel free to reach out to us directly. We appreciate your support and hope to welcome you back in the future.

6/10 一般

Susan

不滿:職員與服務和設施服務
Everything was average,but you need to work on receptionist. When she greeted me,her mouth was so full of food I had a hard time understanding what she was saying. Who the hell does that??
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月31日的回應
Hello Susan,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by the behavior of our receptionist. Rest assured, we will address this matter internally to ensure better communication in the future. We appreciate your valuable input and hope to have the opportunity to serve you better on your next visit.

8/10 不錯

Leslie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I had no issues.
於 2023 年 12 月住了 3 晚
Manager 於 2023年12月31日的回應
Hello Leslie,Thank you for sharing your positive experience at our hotel! We are delighted to hear that your stay was problem-free. We appreciate your feedback and hope to welcome you back again in the future.

10/10 優異

Bruce

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月30日的回應
Hello Bruce,We appreciate your rating and are thrilled to hear that you had such a fantastic perfect experience during your stay. We strive to provide exceptional service and it's reviews like yours that motivate us to keep doing what we do best. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.

8/10 不錯

Jong In

於 2023 年 12 月住了 1 晚
Manager 於 2023年12月24日的回應
Hello Jong In,We appreciate you taking the time to rate your recent stay at our hotel. We would love to hear more about your experience, so please feel free to reach out to us with any feedback or suggestions you may have. Thank you for choosing our hotel and we hope to welcome you back soon.

2/10 很差

Joni L.

不滿:整潔度、職員與服務和住宿狀況
Terrible. Don’t stay here!!!
Manager 於 2023年12月22日的回應
Hello Joni L., We're sorry to hear about your disappointment with your stay. We value your feedback and would appreciate hearing more about your experience so that we can address any issues. Please reach out to our management team directly to discuss your concerns further.

10/10 優異

Marybeth

於 2023 年 12 月住了 1 晚
Manager 於 2023年12月19日的回應
Hello Marybeth,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 優異

Eric

於 2023 年 12 月住了 1 晚
Manager 於 2023年12月17日的回應
Hello Eric,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. We strive to provide exceptional service and a comfortable stay for all of our guests. We hope to welcome you back soon for another enjoyable visit!

6/10 一般

jo

讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
No breakfast!!
Great place to stay which is our 2nd time because we take our fur baby to Purdue for chemotherapy. The breakfast was great first time but this am It was as terrible!! Nothing to eat only cereal n waffles the girl was as to busy on her phone. Imagine that ( lazy) last lady rocked. Not sure if we will be going there again. New employees maybe
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月14日的回應
Hello jo, Thank you for choosing to stay with us during your visit to Purdue. We appreciate your loyalty as a repeat guest. We apologize for the inconvenience you experienced with our breakfast service. Rest assured, we'll address this matter with our team to ensure it doesn't happen again. We hope you give us another chance to exceed your expectations during your future visits to the area.

10/10 優異

EDWARD

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Another Nice Stay
This was another nice stay. The staff is always polite and attentative, the rooms always clean and well outfitted, the beds clean and comfortable and HVAC unit quiet. A bonus is the breakfast bar filled with comfort food.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月9日的回應
Hello EDWARD,Thank you for choosing to stay with us. We are delighted to hear that you had another enjoyable stay. Our team takes pride in providing polite and attentive service, maintaining clean and well-outfitted rooms, and ensuring comfortable bedding. We are glad that you also enjoyed our breakfast bar filled with comfort food. We look forward to welcoming you back in the future.

10/10 優異

Scott (Marquette)

讚好:整潔度、職員與服務和住宿狀況
Easy access
於 2023 年 11 月住了 1 晚
Manager 於 2023年12月7日的回應
Hello Scott,We appreciate your feedback regarding the convenient access at our hotel. We strive to provide a seamless experience for our guests. Thank you for choosing our hotel and we hope to welcome you back in the future.

2/10 很差

Christine

於 2023 年 12 月住了 1 晚
Manager 於 2023年12月6日的回應
Hello Christine,We're sorry to hear that we fell short of your expectations during your stay. We value your feedback and encourage you to reach out to us directly so we can understand how we can improve. Your satisfaction is important to us and we hope to have the opportunity to make it right.

2/10 很差

Tina

家人同遊
不滿:客房舒適度
Unhappy
The front desk receptionist was very rude, looked unprofessional. Our bathroom smelled of a marijuana told us we had to leave a lobby at 8pm
於 2023 年 12 月住了 2 晚
Manager 於 2023年12月6日的回應
Hello Tina, Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. We strive to provide excellent customer service and a comfortable environment for all of our guests. Please know that we have addressed your concerns with the appropriate team members to ensure these issues are not repeated in the future.