室外泳池；躺椅
查看供應

貝斯特韋斯特佐治湖酒店的評價

2.5 out of 5
貝斯特韋斯特佐治湖酒店
2452 State Route 9N, Lake George, NY

評價

8.2

很好

10 分評分，優異；1001 則評價中有 449 則" "
8 分評分，不錯；1001 則評價中有 321 則" "
6 分評分，一般；1001 則評價中有 122 則" "
4 分評分，欠佳；1001 則評價中有 69 則" "
2 分評分，很差；1001 則評價中有 40 則" "

8.2/10 

整潔度

8.8/10 

職員與服務

8.0/10 

設施服務

7.8/10 

住宿狀況

8.0/10 

環保程度

評價

4/10 欠佳

REBECCA (OAKLAND GARDENS，NY)

親子同遊
讚好：設施服務
不滿：整潔度和住宿狀況
The room on the first floor was very humid, the smell of the room was stinky, the sheets were not dried, it was very wet! Breakfast is good, but the quality of the room does not match the price！
於 2019 年 8 月住了 2 晚
DJ 於 2019年9月4日的回應
Dear Rebecca, We're sorry we did not meet your expectations and apologize for the inconveniences you experienced.

10/10 優異

SANDEEP

讚好：整潔度、職員與服務和住宿狀況
very good
於 2024 年 5 月住了 1 晚
Robert General Manager 於 2024年5月16日的回應
Thank you for reviewing our property!

10/10 優異

Kathaleen (Holland)

伴侶同遊
The girl working the desk, Kristy, was very accommodating and friendly. She is truly a jack of all for this hotel. Genuine asset. Our room was very nice, beds were very comfortable. The breakfast was more than we hoped for and was very good. The hotel is easy on and off highway and easy to get to everything. Would definitely recommend staying there.
於 2024 年 5 月住了 2 晚
Robert General Manager 於 2024年5月14日的回應
Thank you so much for reviewing our property! I will share this review with our team to let them know they did very well.

10/10 優異

Daniel

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great
於 2024 年 5 月住了 2 晚
Robert General Manager 於 2024年5月14日的回應
Thank you for reviewing our property!

4/10 欠佳

Lisa

讚好：職員與服務
The room we stayed in you could hear everything. Families with kids making noise in the hall before 7:00 am. Got up and left.
於 2024 年 5 月住了 1 晚
Rebecca 於 2024年5月12日的回應
Dear Lisa,Thank you for taking the time to review your stay with us. I'm sorry to hear that your experience was not up to our usual standards. I can understand how that can be frustrating.I hope you will consider staying with us again in the future.

10/10 優異

fabrice

讚好：整潔度、職員與服務和住宿狀況
Très bien
於 2024 年 4 月住了 1 晚
Robert General Manager 於 2024年5月14日的回應
Thank you for reviewing our property!

10/10 優異

Jean -Louis

讚好：整潔度、職員與服務和住宿狀況
Tout était ok
於 2024 年 5 月住了 1 晚
Robert General Manager 於 2024年5月14日的回應
Thank you for reviewing our property!

8/10 不錯

LISA

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room we stayed in this time (March) was supposed to be "deluxe" it was NOT, bathroom wasn't as clean as I would have liked. carpet in rough shape, dusty fixtures in the entire room and sticky stuff on the night stand between the beds, I had to clean it before I put anything on it. We were also on the first floor near the front desk so a lot of people walking through the halls and noisy vehicles right outside our window. The room we stayed in on our July visit was the extreme opposite, VERY nice. 2nd floor and very much "deluxe". will definitely stay again but request a 2nd floor room with outdoor pool view. Outdoor pool is gorgeous and indoor pool/hot tub good. Breakfast was descent and what I would expect from a hotel that includes it.
於 2024 年 3 月住了 2 晚
Robert General Manager 於 2024年5月16日的回應
Thank you for reviewing our property!

8/10 不錯

Victor

親子同遊, 多人同遊
讚好：整潔度、職員與服務和設施服務
Nice and affordable hotel. The pool is small and the breakfast is just ok, but totally fine for the price I paid.
於 2024 年 2 月住了 3 晚
Robert General Manager 於 2024年5月16日的回應
Thank you for reviewing our property!

10/10 優異

Lisa (Nedrow)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lady at check in was very pleasant and informative
於 2024 年 4 月住了 1 晚
Rebecca 於 2024年4月29日的回應
Dear Lisa,It's so great to hear positive feedback from our guests! We hope to be able to host your next trip to Lake George. Thank you again for taking the time to review our property and staff.

2/10 很差

Richard

家人同遊
不滿：整潔度和住宿狀況
They were booked out for the solar eclipse. They put us in a handicap room that didn’t even have a queen bed. Two ppl paid to sleep on a full size mattress that was so old it has divets in the bed. The floor was filthy. I spilled some water and cleaned it up and the floor made the towel black. I had to wear shoes the rest of my trip in the room. The bathroom shower head was broken spraying water everywhere and the tub was clogged as well. I wish they’d just give my money back.
於 2024 年 4 月住了 3 晚
Rebecca 於 2024年4月10日的回應
Dear Richard,Thank you for taking the time to share your thoughts with us. I'm sorry to hear we fell short of expectations, I understand how that can be frustrating. Your comments have been shared with our housekeeping and engineering department heads to ensure this is an isolated issue.We hope you'll consider staying with us the next time your travels bring you to Lake George

8/10 不錯

Malathi (New Providence)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A good location to stay the night prior to the eclipse. Basic hotel with a breakfast.
於 2024 年 4 月住了 1 晚
Robert General Manager 於 2024年5月16日的回應
Thank you for reviewing our property!

10/10 優異

Raymonde

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nous avons bien aimé
於 2024 年 4 月住了 1 晚
Robert General Manager 於 2024年5月16日的回應
Thank you for reviewing our property!

10/10 優異

Eric

讚好：整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 4 月住了 1 晚
Robert General Manager 於 2024年5月16日的回應
Thank you for reviewing our property!

10/10 優異

vladimir

讚好：設施服務
Great place
於 2024 年 3 月住了 1 晚
Robert General Manager 於 2024年5月16日的回應
Thank you for reviewing our property!

10/10 優異

Elena

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Robert General Manager 於 2024年5月16日的回應
Thank you for reviewing our proeprty!

10/10 優異

Mark

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is our favorite place to stop on our way to Canada. Rooms are always clean and very comfortable. Staff is helpful and friendly, plus they have a great breakfast. Also free coffee anytime!
於 2024 年 3 月住了 1 晚
Robert General Manager 於 2024年5月16日的回應
Thank you for reviewing our property! We look forward to hosting you again!

10/10 優異

Sylvain

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
C était très propre et pas loin de l autoroute
於 2024 年 3 月住了 1 晚
Robert General Manager 於 2024年5月16日的回應
Thank you for reviewing our property!

10/10 優異

Alexei

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Robert General Manager 於 2024年5月16日的回應
Thank you for reviewing our property!

6/10 一般

Julie (haughton)

讚好：整潔度、職員與服務和設施服務
The walls were paper thin and the entry door to room was too small for the opening. I had to put towels at base of door because it did not extent to the floor. Light and sound still came in on the other 3 sides of the door.The sounds from the adjouning rooms were loud (loud TV, children playing, and loud voices) all night long. Unable to sleep due to the noise.
於 2024 年 3 月住了 1 晚
Rebecca 於 2024年3月19日的回應
Dear Julie,Thank you for taking the time to share your comments about your stay. I'm sorry to hear that you did not get good sleep due to noise, I understand that can be frustrating. Again, I appreciate you letting us know that your stay wasn't up to our usual standards. I will address with our engineering and front desk staff to ensure this is an isolated incident.I hope you will consider staying with us again in the future.

2/10 很差

Sarah

Holiday Inn and Best Western switched my reservation made through expedia, never told me and then charged me even when expedia and Best Western agreen that is what happened. Never saw the place. Never want to.
於 2024 年 3 月住了 2 晚
Rebecca 於 2024年3月17日的回應
Hello Sarah,I'm sorry to hear that happened. I'd like to review what happened to see if there is anything we can do on our end to help your situation. Please feel free to reach out at your leisure.Warm Regards,

10/10 優異

Lis

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff, clean room, convenient to Lake George.
於 2024 年 3 月住了 1 晚
Rebecca 於 2024年3月17日的回應
Thanks Lis,So glad to hear you enjoyed staying with us! We hope to see you again whenever your travels bring you into town!

10/10 優異

Elisete

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good hotel for a short stay, close to everything, shops, restaurants, souvenirs and some tourist attractions. The lady who takes care of breakfast is super kind and friendly. I would go back to this hotel.
於 2024 年 3 月住了 3 晚
Rebecca 於 2024年3月17日的回應
Hello Elisete,Thank you for taking the time to share your experience with us! I'll be sure to share your kind words with Elsie, she'll be so elated to hear she was able to provide memorable service!

4/10 欠佳

Ada

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Rebecca 於 2024年3月8日的回應
Dear Ada,I'm sorry to hear that we did not meet expectations. This is below our usual standard and I have shared your review with our staff to better uphold our values.Thank you again for staying with us.

10/10 優異

John

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy access for skiing (Gore Mountain). Close to town and Lake - nice to stroll around, even in winter. Friendly workers.
於 2024 年 2 月住了 1 晚

8/10 不錯

CHIKKU

於 2024 年 2 月住了 1 晚
Rebecca 於 2024年3月8日的回應
Dear Chikku,Thanks for staying with us! I'm glad to see you had a great stay!

6/10 一般

David

家人同遊
Rooms a little musty, breakfast staff surly
於 2024 年 2 月住了 4 晚
Rebecca 於 2024年3月8日的回應
Dear David,Thank you for sharing your thoughts with us about your stay. It is through our guest comments that we are able to improve.I hope you'll considering staying with us again in the future.

10/10 優異

Sean

讚好：住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Heidi

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I booked this for a quick overnight with my husband and granddaughter to attend attraction at the fort due to very good Expedia reviews, unbelievably low (off-season) rate of $57, free brkfst. After booking I read some other reviews and got a little worried as you usually "get what you pay for." But this stay was EXCELLENT! Yes, hotel is dated, hall carpet and furniture a bit worn, and free brkfst is not a gourmet meal. I would not expect any different at that price, just looking for a clean, safe, economy hotel to sleep 1 night. But this hotel exceeded my expectations in every way! The lobby was clean and inviting, and the girl at the front desk was SO nice and friendly, I wished I had gotten her name. She was there at night when we went to bed, and back again when we left the next morning, working 2 almost back to back shifts on little sleep and was still so nice. Our room was clean, fixtures, water pressure, heat, TV, beds, mini-fridge - all in perfect working order. It was very quiet and we slept well. In the a.m. Elsie in the brkfst room was very friendly and pleasant. There was an excellent variety of foods. Everything was spotless and clean, and surprisingly for a free breakfast the coffee tasted great, the instant scrambled eggs and thin bacon weren't high caliber products BUT were PERFECTLY cooked, moist eggs (not dry) and crispy bacon. Elsie obviously takes pride in her job. I would have paid twice as much for our stay and still thought it a deal. 5-stars!
於 2024 年 2 月住了 1 晚
Rebecca 於 2024年3月8日的回應
Dear Heidi,I'm so glad you enjoyed your stay! It is so encouraging to hear positive feedback and I have shared your kind words with my staff. Thank you for choosing to stay with us and I hope we will see you and your family again the next time your travels bring you to Lake George!

10/10 優異

Sharon

讚好：整潔度、職員與服務、設施服務和住宿狀況
Check in was fast and easy. The gentleman that checked me in was very friendly and helpful.
於 2024 年 2 月住了 1 晚

10/10 優異

Jennifer

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Really nice place kids loved it had lots of fun in the pool and hot tub
於 2024 年 2 月住了 1 晚

6/10 一般

Vladislav (River Vale)

家人同遊
讚好：整潔度和職員與服務
Pros: - Close to I-87, - Relatively close to Queensbury with a lot of restaurants and stores - Close to West Mountain - Reasonably priced - Clean rooms - Includes breakfast - Prompt check-in and check-out - Free parking Cons: - Very thin walls - you can hear your neighbors talking - A noisy AC unit (a lot of inexpensive hotels suffer from it) - No room service in 3 days (not sure why) - A bunch of small repairs are needed, such as a door knob, a shower door handle etc. - A tiny pool with a lot of people (maybe due to a busy weekend) - Gore mountain is a 40 minute drive (doable, but not recommended, if you can find something closer) - No elevators, so if you're on a second floor, be prepared to drug you luggage up - Breakfast is very limited and basic - Very dangerous slope to exit the hotel parking when it snows - barely managed to stop before the main road
於 2024 年 2 月住了 3 晚

6/10 一般

George (Mahopac)

伴侶同遊
不滿：整潔度和職員與服務
We had ask our room to be cleaned and it was not nor did they put any fresh towels.
於 2024 年 2 月住了 2 晚

10/10 優異

Jamie

於 2024 年 2 月住了 1 晚
Robert General Manager 於 2024年5月16日的回應
Thank you for reviewing our property!

10/10 優異

HALIL

讚好：設施服務
No carpet in rooms Smelly corridor carpets
於 2024 年 2 月住了 1 晚

10/10 優異

Maryse

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Rebecca 於 2024年2月16日的回應
Thank you for choosing to stay with us! We're so glad you had a great visit!

10/10 優異

Andrew

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Shower pressure bad but only recommendation
於 2024 年 2 月住了 2 晚
Rebecca 於 2024年2月16日的回應
Thank you for mentioning that our water pressure may need some adjustment. I will pass this onto our chief engineer. We hope you'll choose to stay with us again!

4/10 欠佳

真實旅客

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Needs Some Updates, missed the mark
We had a queen room, both beds were broken, one of the beds rocked front to back like a teeter-totter and the other sunk in the middle so badly that we couldn't sleep without overlapping each other. The indoor pool is much more worn and outdated. I got a cut on my hand from the edge of the hottub. Both the pool and hot tub were dirty. We had a do-not-disturb sign on our door and were awaken before 9 by very loud talking outside our door. Which turned out to be the maids. Definitely unexpected all around. We won't be returning. Positively, the room was clean, and the check-in/check-out staff were very nice. The breakfast staff on Sat morning was a doll, she's a keeper.
於 2024 年 2 月住了 2 晚
Rebecca 於 2024年2月12日的回應
Thank you for your review.I'm sorry to hear we fell short of expectations; your comments have been shared with our maintenance and housekeeping staff to review policies and ensure we address these issues. It is through our guest comments that we are able to improve as a business.Once again, my sincerest apologies for our short comings.

10/10 優異

Shanna

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was really a nice stay and the beds are crazy comfy
於 2024 年 2 月住了 1 晚
Rebecca 於 2024年2月12日的回應
Dear Shanna,Thank you for your review! We are so glad to hear we were able to provide excellent service, we hope to host you again soon.

6/10 一般

Patricia

There were a few pieces of trash on the floor when we got into our room. The mattress was so soft, uncomfortable. Breakfast was not very good. Staff was very friendly & nice
於 2024 年 2 月住了 1 晚
Rebecca 於 2024年2月12日的回應
Hello Patricia,I'm sorry to hear that your stay wasn't up to our usual standard. I have shared your comments with our housekeeping to ensure this is an isolated incident.

2/10 很差

Paul

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Best Western fail
We did not get the room we book. The large luxury suite we booked was given to other guests. We had to book another room to accommodate our party. I find it disappointing that the hotels can make the decision as to what room they decide to give to guests
於 2024 年 2 月住了 2 晚
Rebecca 於 2024年2月8日的回應
Dear Paul,I'm sorry to hear that your stay with us wasn't up to our usual standard, I understand that can be frustrating. I have shared your comments with my team to better asses the service we provide and ensure this is an isolated incident.

10/10 優異

vladimir

Good
於 2024 年 2 月住了 1 晚
Rebecca 於 2024年2月6日的回應
Hello Vladimir,Thank you for taking the time to let us know you enjoyed your stay! It is always encouraging to hear positive feedback.We hope to host you again the next time your travels bring you to Lake George.

10/10 優異

Lorraine

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were very helpful and were there whenever you needed them. They made our stay very enjoyable and safe. Would recommend the hotel to family and friends. It also was.a very clean property.
於 2024 年 1 月住了 5 晚
Rebecca 於 2024年2月8日的回應
Hello Lorraine,Thank you for taking the time to express our service success! We strive to make sure every guest has a great stay and it's so encouraging to hear words of praise. We hope to be able to host you the next time your travels bring you to Lake George!

8/10 不錯

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A great place where I was snowbound
The bed, shower and service was great. The complimentary breakfast looked great, but to get the hot options, you have to be up early. You snooze, you lose, I guess. But don't quote me on that, because I was cool with whatever. A pool and hot tub, vending machines...I just feel a microwave in each room would be a good thing. But still, I have nothing but great things to say, and again, the customer service from all areas, were fantastic.
於 2024 年 1 月住了 3 晚
Rebecca 於 2024年2月8日的回應
Hey Michael,Thanks for choosing to stay with us. It was a pleasure to host your trip to Lake George and I hope we are able to provide many more memorable stays in your future!

10/10 優異

Lynette

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Rebecca 於 2024年2月8日的回應
Hello Lynette,Thanks for the 10/10 review! We're so glad we were able to provide an excellent experience for you.

10/10 優異

Phil

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Rebecca 於 2024年2月12日的回應
Hello Phil,Thank for leaving a review! We hope to host you the next time your travels bring you to Lake George.

10/10 優異

Bobbie J

讚好：整潔度、職員與服務和設施服務
Quiet area and everyone was friendly.
於 2024 年 1 月住了 1 晚
Rebecca 於 2024年2月12日的回應
Hello Bobbie,Thank you for your review. I hope you'll come see us again whenever your travels bring you to Lake George!

10/10 優異

Kyung

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

8/10 不錯

Howard

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I had two issues with the location. 1. While it was cold enough to create ice in the parking lot, I was told that the staff member on duty was here to fill in and would try to get to it soon. 2. My TV did not turn on and when I spoke to the staff he told me he could not fix it as he was the only on on duty so he swapped the room after I had unpacked everything,
於 2024 年 1 月住了 1 晚