Dear Zhenjiang,Thank you for your positive review. after your recent stay at Jupiter Lisboa Hotel.Comments such as yours are very rewarding to us and reflect our efforts to constantly provide our guests with the best service possible.We look forward to welcoming you back to our hotel.Kind regards
10/10 優異
Hing Bun
家人同遊
2020年7月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Hing Bun
於 2020 年 7 月住了 6 晚
Hugo F. 於 2020年7月25日的回應
Dear Mr. Hing Bun,
Thank you very much for choosing to stay at Jupiter Lisboa Hotel and for giving us the opportunity to know about your experience.
We hope to welcome you back in the near future.
Best regards,
Hugo F.
Front Office Shift Leader
10/10 優異
Ka Wai
2019年6月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ka Wai
於 2019 年 6 月住了 3 晚
Hugo F. 於 2019年7月9日的回應
Dear Mr. Ka Wai,
Thank you for choosingour Hotel for your recent stay in Lisbon.
We are very grateful that you took some time to share your experience with us.
We appreciate your nice review in all of the Hotel facilities.
It will be a pleasure for us to have another opportunity to welcome you on the next visit to Lisbon.
Sincerely,
10/10 優異
Elba
2024年5月22日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Love this hotel!
Elba
於 2024 年 5 月住了 2 晚
10/10 優異
Jean-Christophe
家人同遊, 伴侶同遊
2024年5月21日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Tres bon accueil
Hotel agréable
Piscine un peu petite et la piscine intérieure est payante.
Un peu excentré
Jean-Christophe
於 2024 年 5 月住了 2 晚
10/10 優異
Stefani
伴侶同遊
2024年5月21日
This hotel was clean and modern. Their best asset is the staff. Luis, Naomi and all the desk staff were friendly and professional. They assist us with taxis, train tickets and sightseeing tours. Job well done.
Stefani
於 2024 年 5 月住了 2 晚
10/10 優異
Nicola
伴侶同遊
2024年5月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful hotel, spacious clean rooms, fabulous buffet restaurant & a great atmosphere around the rooftop bar & pool with great, attentive service. Highly recommended
Nicola
於 2024 年 5 月住了 5 晚
Sara B.- Guest Relations 於 2024年5月20日的回應
Dear Nicola,On behalf of the whole team, we would like to thank you for choosing Jupiter Lisboa Hotel. We are glad you have spent some time to review us regarding your experience.We appreciate your words about us and we will share your opinion with the entire team. We are very happy you liked the hotel and its facilities. We look forward to welcome you back in the future.Kind regards,Sara Borges
10/10 優異
Kathrin Anna
伴侶同遊
2024年5月13日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Sehr nettes Personal. Schönes Hotel. Gute Verkehrsanbindung.
Kathrin Anna
於 2024 年 5 月住了 6 晚
10/10 優異
Eyleen
伴侶同遊
2024年5月12日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very good hotel, like the rooftop pool
Eyleen
於 2024 年 5 月住了 3 晚
10/10 優異
Skip
2024年5月11日
讚好:整潔度、職員與服務和住宿狀況
Skip
於 2024 年 5 月住了 3 晚
10/10 優異
Sabine
2024年5月7日
讚好:整潔度、職員與服務和住宿狀況
Sabine
於 2024 年 5 月住了 3 晚
Sara B.- Guest Relations 於 2024年5月9日的回應
Dear Sabine,Thank you for selecting Jupiter Lisboa hotel for your stay in Lisbon.We appreciate that you took some time to rate us, since it matters so much.We truly hope to welcoming you back in the future.Kind regards,Sara BorgesGuest Relations
10/10 優異
Dana
伴侶同遊
2024年5月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel was great for what we needed it for. Clean, quiet, and convenient. Away from crowded downtown, but still close. The service was also excellent! Would recommend to anyone and would come back! Thank you!
Dana
於 2024 年 4 月住了 7 晚
10/10 優異
Flora
2024年5月5日
讚好:整潔度、職員與服務和住宿狀況
Near Metro transit
Flora
於 2024 年 4 月住了 7 晚
10/10 優異
Flora
家人同遊
2024年5月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Modern spare decor. Everything a traveler needs. The breakfast is outstanding!
Flora
於 2024 年 5 月住了 1 晚
10/10 優異
Herbert (Hohenkammer)
伴侶同遊
2024年5月2日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Die ganze Crew, vom Empfang bis zur Reinigungskraft waren sehr gut.
Herbert
於 2024 年 4 月住了 3 晚
6/10 一般
Glenn
伴侶同遊
2024年5月1日
讚好:整潔度、職員與服務和設施服務
Glenn
於 2024 年 4 月住了 3 晚
Sara B.- Guest Relations 於 2024年5月9日的回應
Dear Glenn,Thank you for taking some time to rate us, since it very important to us.Your opinion could help us to improve our service and quality.We received your review without any comment about your stay, so feel free to contact us if you would like to leave us any comment about your stay.Thank you for choose Jupiter Lisboa Hotel.Kind Regards,Sara Borges
10/10 優異
Xavier
2024年4月30日
讚好:整潔度、職員與服務和住宿狀況
Xavier
於 2024 年 4 月住了 3 晚
8/10 不錯
Portia
多人同遊
2024年4月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Safe, nice and convenient.
Portia
於 2024 年 4 月住了 7 晚
10/10 優異
Albert (medfield)
伴侶同遊
2024年4月29日
Property was wonderful as well as the staff! Ricardo the bartender was so attentive and helpful!
Albert
於 2024 年 4 月住了 5 晚
10/10 優異
Thomas (Beverly Hills)
伴侶同遊
2024年4月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
A great central location in Lisbon. It is in a central part of the city. Beautiful parks and plaza's. It is about a 15 minute cab drive to the older part of the city (e.g., Al Falma etc.). The hotel is modern and well kept. A fantastic breakfast buffett for a reasonable price, great rooftop pool area, and the rooms are large and modern with comfortable beds. Great Service.
Thomas
於 2024 年 4 月住了 3 晚
10/10 優異
Fabien
伴侶同遊
2024年4月26日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Tres bon hôtels
Fabien
於 2024 年 4 月住了 4 晚
10/10 優異
Anja
多人同遊
2024年4月26日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Tolles Hotel, gute Anbindung, schöne Dachterasse. Besonders das Frühstück war super!
Anja
於 2024 年 4 月住了 3 晚
10/10 優異
amy
2024年4月26日
Wonderful
amy
於 2024 年 4 月住了 1 晚
10/10 優異
Amarildo Martins
家人同遊, 多人同遊
2024年4月25日
讚好:整潔度和住宿狀況
Great staff and comfortable rooms.
Amarildo Martins
於 2024 年 4 月住了 3 晚
10/10 優異
Syesha
家人同遊
2024年4月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautifully presented with lovely views, not sure it was suitable for families as the pool was small and on the rooftop but what you’d expect to find in a city
Syesha
於 2024 年 4 月住了 4 晚
10/10 優異
Fabien
2024年4月23日
讚好:整潔度、職員與服務和住宿狀況
Fabien
於 2024 年 4 月住了 3 晚
10/10 優異
Hans Udo (Kerpen)
多人同遊
2024年4月22日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Sehr schönes Hotel, kompetentes Personal, gute Metro-Anbindung, hervorragendes Frühstück, saubere Zimmer, grosses Bad
Hans Udo
於 2024 年 4 月住了 5 晚
4/10 欠佳
Theresa
伴侶同遊
2024年4月20日
不滿:設施服務和住宿狀況
Would not stay here again. There were renovations going on right outside our room and it was very noisy. The door to the bathroom is frosted glass and offers little in the form of privacy or soundproofing. Elevator is very slow and usually has a wait. Only positive was the gym, which was a good size but lacked Matt’s.
Theresa
於 2024 年 4 月住了 3 晚
Sara Borges 於 2024年4月23日的回應
Dear Theresa,Thank you for choosing Jupiter Lisboa Hotel and for sharing your experience with us. Your feedback is incredibly valuable as it helps us identify areas for improvement in our service.We apologize for any inconvenience caused by the renovations. When our guest relations team spoke with you about your bed preferences, we regret that you didn't mention any issues regarding the renovations. Nonetheless, please rest assured that we are committed to making every effort to ensure our guests have the best possible experience.We truly appreciate your kind words about our gym facilities.Warm regards,
10/10 優異
Patricia
家人同遊, 親子同遊, 伴侶同遊, 寵物同遊, 商務旅客, 多人同遊
2024年4月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Liked everything about it! Great location/ pleasant staff
Patricia
於 2024 年 4 月住了 2 晚
10/10 優異
Susan Gail
伴侶同遊, 多人同遊
2024年4月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We loved this hotel. The room was very spacious. The staff was friendly and helpful, especially Luis who had dining recommendations and answered all of our questions. We patronized the pool and lobby bars for eating.
Susan Gail
於 2024 年 4 月住了 13 晚
10/10 優異
Ellen
多人同遊
2024年4月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We enjoyed it. This hotel is huge! Their breakfast area is massive. HUGE breakfast selection. Located right in the city.
Ellen
於 2024 年 4 月住了 2 晚
2/10 很差
Khaled
2024年4月14日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Place very nasty
Khaled
Luís P. General Manager 於 2024年4月17日的回應
Esteemed Khaled,Thank you for choosing Jupiter Lisboa Hotel for your stay in Lisbon.We are fully committed on providing a service of excellence to our guests and therefore we regret any inconvenient that you felt during your stay with us.Being rude or disrespectful is not our standard and our entire team always receives very good compliments, including our guest relations.Our mission is to provide our guests with the best experience and help them to enjoy our city and our hotel.We are sorry and understand that the situation that happened in your room was something exceptional and never happened in our hotel either, and we wish had known sooner to help you and solve it.Please understand that we found your room in adverse conditions, it was necessary to transfer you to another room and we had no explanation for what happened until 2 days later, when we approached you, as unfortunately we were not informed by you about the entire inconvenience. Our colleague tried to approach you to understand the condition of the room and informed you that we have set an amount for cleaning fees and damages to our rooms by management. Once again, we understand your side and the discomfort you felt during the night and therefore, after everything explained, we came to an agreement.We are also pleased to know that the rest of your stay went well and you've enjoyed our hotel and the cuty of Lisbon.Kind regards,Luís P.General Manager
10/10 優異
david
2024年4月14日
All staff we encountered were so polite, friendly and helpful. The amenities are wonderful, ( breakfast included, rooftop pool and bar, concierge).
david
於 2024 年 4 月住了 2 晚
10/10 優異
Allan
2024年4月13日
Allan
於 2024 年 4 月住了 3 晚
10/10 優異
Fabiana
家人同遊, 親子同遊
2024年4月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We absolutely LOVED this hotel,
The staff were amazing
The room was fabulous
Beds comfy
Pool fantastic
Breakfast amazing
We will deffo be back!!
Thank you to all
Fabiana
於 2024 年 4 月住了 2 晚
Sara B.- Guest Relations 於 2024年4月12日的回應
Dear Fabiana,On behalf of the whole team, we would like to thank you for choosing Jupiter Lisboa Hotel. We are glad you have spent some time to review us regarding your experience.Your amazing words about us and will be shared with the entire team. We are very happy you liked the hotel and its facilities. We look forward to welcome you back in the future.Best Wishes,Sara Borges
10/10 優異
Thomas
伴侶同遊
2024年4月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Es war alles wirklich super. Von der Dachterasse über das Zimmer und die Verpflegung mit Frühstück und Halbpension hat alles gestimmt. Ganz klare Empfehlung! Sogar eine kleine Aufmerksamkeit zum Geburtstag. Vielen Dank für den tollen Urlaub.
Thomas
於 2024 年 4 月住了 5 晚
Sara B.- Guest Relations 於 2024年4月12日的回應
Dear Thomas,We want to extend our gratitude for selecting Jupiter Lisboa Hotel.We're absolutely delighted to hear that you had a wonderful stay at our hotel and our facilities accomplished all your purposes.Your encouraging feedback is incredibly motivating and holds great significance for us.We are committed to consistently providing exceptional service to all our guests, and look forward to serving you again in the future for great vacations!Kindest Regards,Sara Borges
10/10 優異
Maria
家人同遊
2024年4月7日
讚好:整潔度、職員與服務和住宿狀況
Staff was amazing!
Room was spacious and
Clean. Breakfast was fabulous.
We will absolutely stay there again.
Maria
於 2024 年 4 月住了 2 晚
Sara B.- Guest Relations 於 2024年4月8日的回應
Dear Maria,On behalf of the whole team, we would like to thank you for choosing Jupiter Lisboa Hotel. We are glad you have spent some time to review us regarding your experience.We appreciate your fantastic words about us and we will share your opinion with the entire team. We are very happy you liked the hotel and its facilities. We look forward to welcome you back in the future.Kind regards,Sara Borges
10/10 優異
Cathy
家人同遊
2024年4月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Buffet breakfast is wonderful!
Cathy
於 2024 年 3 月住了 2 晚
Sara B.- Guest Relations 於 2024年4月8日的回應
Thank you for choosing Jupiter Lisboa Hotel for your recent stay in Lisbon.We are very grateful that you took some time to share your experience.It is with a smile that we read your positive comments about our hotel, specially about our wonderful breakfast.We hope to welcome you back in the near future.Yours truly,Sara Borges
8/10 不錯
Ming Cheng (Troy)
2024年4月2日
讚好:整潔度、職員與服務和住宿狀況
Overall nice hotel
Ming Cheng
於 2024 年 3 月住了 2 晚
6/10 一般
Per
家人同遊
2024年4月2日
讚好:整潔度和職員與服務
The breakfast was not very tasty, reduce the amount and improve the quality
Per
於 2024 年 3 月住了 3 晚
Sara B.- Guest Relations 於 2024年4月5日的回應
Dear Per,Thank you for selecting Jupiter Lisboa Hotel and share your experience with us.We regret for not met your expectations with our breakfast, and we will take in consideration your words to enhance our quality.Warm Regards,Sara B.
10/10 優異
Punam
家人同遊
2024年4月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel
Staff super friendly and metro station outside of a short ride via Uber from the airport
Spa was lovely minus the indoor pool being chilly.
Punam
於 2024 年 3 月住了 3 晚
10/10 優異
Klaus Farid
2024年3月31日
讚好:整潔度、職員與服務和住宿狀況
Klaus Farid
於 2024 年 3 月住了 4 晚
10/10 優異
Christopher
家人同遊
2024年3月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location for visiting Lisbon. Nice and close to the airport for an easy early morning flight. Great breakfast. Friendly staff.
Christopher
於 2024 年 3 月住了 1 晚
8/10 不錯
Peter
2024年3月29日
讚好:整潔度、職員與服務和住宿狀況
Nice, clean Hotel with very competent and friendly staff.
Peter
於 2024 年 3 月住了 3 晚
10/10 優異
Peter
伴侶同遊
2024年3月27日
讚好:整潔度、職員與服務和住宿狀況
Super freundliches Personal und wirklich gutes portugiesisches Essen
Peter
於 2024 年 3 月住了 5 晚
8/10 不錯
Christine
多人同遊
2024年3月26日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel is very centrally located not far from the airport and also from the city centre. Everything is easily accessible by public transport.
Unfortunately there are no soundproof windows, so it was very noisy in the room as the hotel is located on a major main road.