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利物浦約翰藍儂機場希爾頓歡朋酒店的評價

3 out of 5
利物浦約翰藍儂機場希爾頓歡朋酒店
Speke Hall Avenue, Liverpool Airport, Liverpool, England

評價

8.0

很好

10 分評分，優異；1004 則評價中有 404 則" "
8 分評分，不錯；1004 則評價中有 338 則" "
6 分評分，一般；1004 則評價中有 134 則" "
4 分評分，欠佳；1004 則評價中有 70 則" "
2 分評分，很差；1004 則評價中有 58 則" "

8.6/10 

整潔度

8.2/10 

職員與服務

8.0/10 

設施服務

8.2/10 

住宿狀況

7.8/10 

環保程度

評價

4/10 欠佳

Thomas

家人同遊
讚好：整潔度
不滿：住宿狀況
The hotel is dated and soulless. In bed we were either frozen from the arctic a/c or sweating from the cheap polyester linen. The complementary breakfast was poor, the only hot item (a waffle) just leaked all over the counter top. Staff were dis-interested and shouted at each other at 05.30 in the morning from the reception to restaurant. The hotel lacks competition, we won’t ever stay or recommend this hotel again.
於 2024 年 5 月住了 1 晚
James 於 2024年5月19日的回應
Hi Thomas,I'm sorry to hear that your stay did not meet the experience we wish to leave for all guests.I will pass all comments onto the team and apologize for any inconvenience this may have caused you.

10/10 優異

Martin

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close proximity to airport , friendly staff , excellent size rooms and quiet , could have dine with a firm pillow , over all excellent stay
於 2024 年 5 月住了 1 晚
James 於 2024年5月16日的回應
Thank you for your review. I will pass all comments onto the team.We hope to welcome you back soon.

6/10 一般

Dale

伴侶同遊
不滿：住宿狀況
First stay at this hotel, chose it as you can walk to the airport, the only good thing about it. Check In seemed to be hard work for the staff, like we were interrupting something. Room was fine but dining options were really poor. Basic food at extortionate prices, so we didn’t eat there. Bottle of 187m of wine £7 … checked same wine on internet £2. I know all airports are a ripoff but this is the worst we’ve come across. If there is a next time we will stay in the city & catch the airport bus.
於 2024 年 5 月住了 1 晚
Sam 於 2024年5月14日的回應
Hi Dale,I'm sorry your stay was disappointing, I do hope you spoke with one of our managers on duty to discuss this as we would have been more than happy to assist with anything we could. Kind Regards,

6/10 一般

Steven

家人同遊
Very disappointed to arrive in the room and find the toilet seat with urine on it, had to clean thoroughly before my daughter could use, wouldn’t expect at an average hotel let alone a Hilton. Breakfast was hugely disappointing not an expected cooked breakfast to seat down to instead a bag of shrink wrapped cold stuff.
於 2024 年 5 月住了 1 晚
Sam 於 2024年5月14日的回應
Hi Steven, I'm sorry your stay did not meet expectations - I hope you spoke with a manager on site to discuss as we would have assisted in every way possible to resolve. Kind Regards,

4/10 欠佳

Elaine

讚好：整潔度和住宿狀況
於 2024 年 5 月住了 1 晚
Sam 於 2024年5月14日的回應
Hi Elaine, Thank you for your rating. Kind Regards,

8/10 不錯

Anh

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Takes around 30 minutes to get to centre
於 2024 年 5 月住了 2 晚
Sam 於 2024年5月14日的回應
Hi Anh, Thank you for your rating. Kind Regards,

8/10 不錯

Regina

讚好：整潔度、職員與服務和住宿狀況
very convenient to airport
於 2024 年 5 月住了 1 晚
Sam 於 2024年5月14日的回應
Hi Regina, Thank you for your rating. Kind Regards,

6/10 一般

JOANNA

讚好：整潔度和職員與服務
於 2024 年 4 月住了 1 晚
Sam 於 2024年4月30日的回應
Hi Joana, Thank you for your rating. Kind Regards,

4/10 欠佳

Adam

商務旅客
讚好：整潔度和住宿狀況
Very slow check in.
於 2024 年 4 月住了 1 晚
hampton 於 2024年4月26日的回應
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

10/10 優異

Faye

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Such an easy and straight forward place to stay when flying the next day, plus the option to leave my car in the car park made everything so Simple for me trip x
於 2024 年 4 月住了 1 晚
Sam 於 2024年4月30日的回應
Hi Faye, Thank you for your 5/5 rating and comments. Kind Regards,

8/10 不錯

Noel

讚好：整潔度和職員與服務
Nice room and staff
於 2024 年 4 月住了 1 晚
Sam 於 2024年4月30日的回應
Hi Noel,Thank you for your rating. Kind Regards,

2/10 很差

Holly

不滿：整潔度、職員與服務和住宿狀況
Didnt even have a USB port to charge my phone. Breakfast was poor
於 2024 年 4 月住了 1 晚
Sam 於 2024年4月17日的回應
Hi Holly, It's disappointing to have received a 1 rating. I do hope you discussed any of your issues with the team who would have been more than happy to help. Kind Regards,

10/10 優異

Jacqueline

於 2024 年 4 月住了 1 晚
Sam 於 2024年5月14日的回應
Hi Jacqueline, Thank you for your rating. Kind Regards,

8/10 不錯

Stephen

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
What I didn’t like was the continental breakfast in your room. It was delivered in a brown bag and was awful. Where was the restaurant to get breakfast??? Not what I would expect from the Hilton. Maybe they are accommodating another sort of guest ?????
於 2024 年 4 月住了 1 晚
Tom 於 2024年4月7日的回應
Hi Stephen,I'm sorry that you didn't enjoy your breakfast,We recently had a flood and as such regular breakfast has been suspended until we can repair the damage in the breakfast area, This should have been explained on check-in.

6/10 一般

Geoff

家人同遊
讚好：整潔度、設施服務和住宿狀況
Room was as described and met our needs, parking was in the multi storey next to the hotel. Room was clean and tidy. Breakfast was not available in the restaurant due to a flood which was not made at the time of booking , a continental breakfast was delivered in a bag with the offer of fruit juice and a hot bacon/sausage roll. Reception staff were functional but not welcoming both at check in and when relaxing with drink later in the evening and 24/7 menu was not available due to staff shortage.
於 2024 年 4 月住了 1 晚
Sam 於 2024年4月7日的回應
Hi Geoff,Thank you for your review. Kind Regards,

6/10 一般

Mark

讚好：整潔度
不滿：職員與服務
於 2024 年 4 月住了 1 晚
Sam 於 2024年4月7日的回應
Hi Mark,Thank you for your rating. Kind Regards,

8/10 不錯

Helen

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
We had to book this hotel at the last minute so hadn't had time to read any reviews or policies. The reception staff were great and explained that their was limited hot breakfast , we would only be able to order a hot breakfast roll but she would bring up a continental breakfast bag up to our room. Unfortunately the bag was not exactly what I would have called a continental breakfast, both bags were different and had random items in them. On the second night the breakfast bags had been left outside our room and again very random items in them. A packet of custard creams, a carton of orange juice and a small container of jam , a wooden knife and a spoon. Other than the lack of breakfast everything else was ok.
於 2024 年 3 月住了 2 晚
Sam 於 2024年4月3日的回應
Hi Helen, Thank you for your review.Kind Regards,

2/10 很差

Larihun

不滿：整潔度、職員與服務和住宿狀況
Breakfast was rubbish and we have to wait a long queue just to get water from the bar and the room have a bad smell
於 2024 年 3 月住了 1 晚
Hampton 於 2024年3月25日的回應
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

6/10 一般

brian

家人同遊
讚好：整潔度和職員與服務
My room was great very clean, But dining for breakfast was limited as there was building work going on and was not made aware of this when booking and checking in.
於 2024 年 3 月住了 2 晚
Hampton 於 2024年3月25日的回應
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

10/10 優異

Andrzej

讚好：整潔度、職員與服務、設施服務和住宿狀況
Ewerything was fine that day ,what l liked the most was the silence and cleanliness of the room. Thanks.😁👍
於 2024 年 3 月住了 1 晚
Hampton 於 2024年3月25日的回應
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us. I am so pleased that you enjoyed your stay and your feedback will be communicated to our team, it is very much appreciated.Please take the time to leave us a review on Trip advisor, it would be much appreciated.We hope to welcome you back to the Hampton by Hilton at Liverpool John Lennon Airport very soon!

8/10 不錯

Simon

讚好：職員與服務、設施服務和住宿狀況
Comfy bed and decent sized room.
於 2024 年 3 月住了 1 晚
Hampton 於 2024年3月25日的回應
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

2/10 很差

Barrie

不滿：整潔度
於 2024 年 1 月住了 1 晚
Sam 於 2024年3月12日的回應
Hi Barrie, Sorry to see your rating was low. I do hope you spoke with us whilst here and we would have done all we could to help.

6/10 一般

David

多人同遊
讚好：整潔度和職員與服務
Service very good Limited breakfast - not previously advertised when booking hotel No hot water in room for 1st day Fire alarm went off in early hours, was a false alarm but no-one informed us
於 2024 年 3 月住了 2 晚
Sam 於 2024年3月12日的回應
Hi David, Thank you for your review.

10/10 優異

John

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great facilities and excellent location
於 2024 年 2 月住了 1 晚
Sam 於 2024年3月12日的回應
Hi John, Thank you for your 5/5 rating.

10/10 優異

Paul

於 2024 年 3 月住了 1 晚
Abbie 於 2024年3月27日的回應
Thank you for your 5/5 review.

10/10 優異

Antony

於 2024 年 3 月住了 1 晚
Hampton 於 2024年3月25日的回應
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us. I am so pleased that you enjoyed your stay and your feedback will be communicated to our team, it is very much appreciated.Please take the time to leave us a review on Trip advisor, it would be much appreciated.We hope to welcome you back to the Hampton by Hilton at Liverpool John Lennon Airport very soon!

8/10 不錯

Catherine

於 2024 年 2 月住了 1 晚
Sam 於 2024年2月28日的回應
Hi Catherine, Thank you for your rating.

4/10 欠佳

Abi

不滿：職員與服務和客房舒適度
Like sleeping on a stone slab
Stayed here as we had an early flight, barely slept a wink as the bed was rock solid, toilet constantly leaked so barely flushed, location is convenient but that’s where the positives ended
於 2024 年 2 月住了 1 晚
Amanda 於 2024年2月25日的回應
Thank you for taking the time to leave us a review. We sincerely apologize for the issues you encountered during your stay. I will discuss your feedback with the team to review. We hope this does not deter you from staying with us in the future.

10/10 優異

Jacqueline

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Really lovely family stay. Staff were very friendly and helpful. Menu is limited but there is something to find.
Amanda 於 2024年2月25日的回應
Thank you for choosing to stay at the Hampton by Hilton Liverpool and taking the time to complete the survey. We hope you had a safe journey home!Thank you for leaving your review. We are happy you enjoyed your stay with us. Hope to welcome you back in the near future

8/10 不錯

Christopher

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
Great location but eat before you arrive
Great location you can see departures from the hotel However not the place to get something to eat with the choice between a burger or pizza They promise specials but this was not an option I would eat before you arrive
於 2024 年 2 月住了 1 晚
Amanda 於 2024年2月25日的回應
Thank you for choosing to stay at the Hampton by Hilton Liverpool and taking the time to complete the survey. We hope you had a safe journey home!Thank you for leaving your review. We are happy you enjoyed your stay with us. Hope to welcome you back in the near future

10/10 優異

Tara

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Sam 於 2024年2月28日的回應
Hi Tara, Thank you for your 5/5 rating. Kind Regards,

8/10 不錯

Grzegorz (Gdansk)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Sam 於 2024年2月28日的回應
Hi Grzegorz, Thank you for your rating. Kind Regards,

6/10 一般

David

於 2024 年 2 月住了 1 晚
Sam 於 2024年2月28日的回應
Hi David, Thank you for your rating. Kind Regards,

10/10 優異

darren

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 3 晚
Sam 於 2024年2月14日的回應
Hi Darren, Thank you for your 10/10 feedback.

6/10 一般

Beata

於 2024 年 2 月住了 1 晚
Sam 於 2024年2月14日的回應
Hi Beata, Thank you for your rating.

8/10 不錯

Mark

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Quick stop
Clean rooms and a good breakfast. Couldn’t ask for more.
於 2024 年 2 月住了 1 晚
Rachel 於 2024年2月9日的回應
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us. I am so pleased that you enjoyed your stay and your feedback will be communicated to our team, it is very much appreciated.Please take the time to leave us a review on Trip advisor, it would be much appreciated.We hope to welcome you back to the Hampton by Hilton at Liverpool John Lennon Airport very soon!

4/10 欠佳

Paul

於 2024 年 2 月住了 1 晚
Rachel 於 2024年2月9日的回應
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

10/10 優異

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
1 night stay, Feb 2024
Very nice stay. Hotel is directly across the road from the airport so no need to worry about getting to the airport. Nice, clean rooms and filling breakfast. Highly recommend.
於 2024 年 2 月住了 1 晚
Rachel 於 2024年2月9日的回應
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us. I am so pleased that you enjoyed your stay and your feedback will be communicated to our team, it is very much appreciated.Please take the time to leave us a review on Trip advisor, it would be much appreciated.We hope to welcome you back to the Hampton by Hilton at Liverpool John Lennon Airport very soon!

10/10 優異

Eamon

於 2024 年 1 月住了 1 晚
Hampton 於 2024年3月25日的回應
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

10/10 優異

Ronald

伴侶同遊
Pleasant stay. Staff friendly and helpful
於 2024 年 1 月住了 1 晚
Sam 於 2024年1月31日的回應
Thank you for your review.

10/10 優異

Shelagh

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Sam 於 2024年1月31日的回應
Thank you for your 10/10 rating.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Sam 於 2024年1月31日的回應
Thank you for your 10/10 rating.

6/10 一般

jacqueline

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Sam 於 2024年1月31日的回應
Thank you for your rating.

8/10 不錯

Ann marie

於 2024 年 1 月住了 1 晚
Sam 於 2024年1月31日的回應
Thank you for your rating.

10/10 優異

Angela

於 2024 年 1 月住了 1 晚
Sam 於 2024年1月31日的回應
Thank you for your 10/10 rating.

8/10 不錯

peter

於 2024 年 1 月住了 1 晚
JS 於 2024年1月25日的回應
Hi Peter, many thanks for your rating. Kind regards, Julie

10/10 優異

Patrick

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent as always!
於 2024 年 1 月住了 1 晚
JS 於 2024年1月25日的回應
Hi Patrick,Many thanks for your rating.Kind regardsJulie

10/10 優異

Adam

於 2024 年 1 月住了 1 晚
JS 於 2024年1月25日的回應
Hi AdamMany thanks for your rating.Kind regardsJulie

6/10 一般

stephen

家人同遊
讚好：整潔度和設施服務
The room we stayed in had quite a few maintenance issues,
於 2024 年 1 月住了 1 晚
JS 於 2024年1月25日的回應
Hi Stephen,Thank you for your rating, I have passed your comments onto our maintenance team.Kind regardsJulie

4/10 欠佳

Philip Austin

讚好：住宿狀況
不滿：職員與服務和客房舒適度
於 2024 年 1 月住了 1 晚
JS 於 2024年1月25日的回應
Hi PhilipMany thanks for your rating.Kind regardsJulie