First room we had was dirty, the shower was broken and the bath didn’t work proply. There was a strong damp smell. My husband went to reception to complain and the staff didn’t even apologise . Yes they changed us to another room but the lights weren’t working propely there. We had reservations in the evening so didn’t have time to complain again. Such a shame
Sioned
於 2024 年 6 月住了 1 晚
10/10 優異
lauren
多人同遊
2024年6月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
amazing
lauren
於 2024 年 5 月住了 1 晚
8/10 不錯
stephen
2024年6月2日
讚好:整潔度、職員與服務和住宿狀況
stephen
於 2024 年 5 月住了 2 晚
8/10 不錯
Bridget
2024年5月23日
Bridget
於 2024 年 5 月住了 1 晚
4/10 欠佳
Natalie
家人同遊
2024年5月12日
讚好:職員與服務和住宿狀況
不滿:整潔度
We stayed at the Dixie dea for 1 night as we were going to a Ball in liverpool, unfortunately our hotel room was poorly cleaned, there was remains of pubic body hair in the shower tray (very obvious). The mugs for hot drinks were filthy inside (tea/coffee stained from previous use) we had to wash them up before we used them. The bedding also had remnants of hairs and dirt. When you sit to do your nake up in the mirror the seat is extremely low to the floor so you cant even see into the mirror, on the dressing table was dust like it hasbt even been wiped over for over a week!
For nearly £200 for a 1 night stay in a 4* you would expect cleanliness to be on point.
We wanted to mention our findings to reception for them to rectify, there was no phone in the room so we had to go back down to reception where they said they will come up to see the room and advise.
When they came up they very very apologetic and offered us a bottle of prosecco and a deep clean from housekeeping as they were fully booked so couldn't offer an alternative room.
The house keeper came and deep cleaned the bathroom and said she will change our sheets when we leave for the ball so shes not working around us.
When we returned later that evening sadly the bedding wasnt changed as promised which was disappointing.
The hotel is in a great location, just a shame its not clean.
Natalie
於 2024 年 5 月住了 1 晚
8/10 不錯
Alex
2024年5月3日
Alex
於 2024 年 5 月住了 1 晚
6/10 一般
Domenico
家人同遊
2024年4月29日
讚好:職員與服務
不滿:整潔度和住宿狀況
Propreté laisse à désirer et pas de wifi au troisième étage.
Domenico
於 2024 年 4 月住了 1 晚
10/10 優異
Mike
伴侶同遊
2024年4月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The girl on reception when we arrived was friendly and very helpful. She pointed out the hotels Hillsborough memorial on the wall which is very moving.Our room was huge and very comfortable. The hotel is a short walk to the City centre shops and there are many great pubs and restaurants close by. Breakfast was excellent.