Staff is friendly and helpful, especially Janna(sp?). Rooms are clean. Hotel is centrally located-- lots of sightseeing and shopping opportunities. Transportation is easily accessible, from taxis to buses or the Tube.
There is a Tesco on the corner for last-minute purchases or snacks. Trafalgar Square and the National Gallery are around the corner. My daughter loved the Harry Potter store nearby, as well as the pizza restaurant at the hotel. Her favorite though, was the hot chocolate machine in the lounge. For a 10 yr-old, that was the height of luxury!
I enjoyed my stay.