Wifi connection is slow, and often break line, not happy experience!
K Hoikkala
4/10 欠佳
James (OTTERY ST MARY)
2024年4月24日
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Dated - a far cry from the days of when this was a Waldorf brand hotel.. ordinary food, dated and worn out.. unreal that there is a charge to use the pool. Staff were nice.
James
於 2024 年 3 月住了 1 晚
10/10 優異
Navotha
家人同遊, 親子同遊, 多人同遊
2024年4月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Extremely satisfied by the service provided by staff for my cousins wedding reception. Great hotel, highly recommend.
Navotha
於 2024 年 3 月住了 1 晚
10/10 優異
Aran
伴侶同遊
2024年3月29日
讚好:職員與服務和住宿狀況
Lovely room with a beautiful view
Aran
於 2024 年 3 月住了 1 晚
10/10 優異
Myles
伴侶同遊
2024年3月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff very friendly and helpful. Especially the Night Manager, who went "above snd beyond" to help me with a problem with extensive bird mess on our car (not picked up at the hotel). So at 11 pm he willingly brought cleaning materials and helped get rid of the worst, before paintwork was damaged. Exceptional level of service. Reception clerks very friendly and helpful.
Myles
於 2024 年 3 月住了 1 晚
10/10 優異
Malcolm
伴侶同遊
2024年3月8日
讚好:整潔度和設施服務
Hotel and Staff were Fantastic.
Malcolm
於 2024 年 3 月住了 1 晚
10/10 優異
Daniel
2024年3月1日
讚好:整潔度、職員與服務和住宿狀況
Daniel
於 2024 年 2 月住了 1 晚
10/10 優異
Etta
伴侶同遊
2024年2月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was lovely
Etta
於 2024 年 1 月住了 2 晚
8/10 不錯
Rachel
家人同遊, 親子同遊
2024年2月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
On arrival the staff were very welcoming and friendly the check in was easy and without fuss. The room was lovely and spacious and beds really comfortable. I asked for different pillow due to being allergic to the feathered ones and they were brought to our room instantly. We only had breakfast at the hotel which was lovely and plenty of choice again the staff were very friendly, polite and helpful.
The let downs for us were there were a few minor dusty areas in the bedroom, the sink and surrounding tiles weren’t wiped down and the car park had a lot of litter, empty gas canisters and empty medicine bottles. These were picked up but were there for two days and when you have impressionable children with you asking why they where there it’s not a good look when your paying over £800 for three nights. Also there were groups of teens in cars playing music in the car park and again not what I would expect for the price we paid.
Also a big let down for us is the use of the swimming pool. This is one of the reasons why we booked this hotel but it wasn’t made clear until after we the free cancellation date that the children or under 18’s were unable to use the pool. It previously stated that no under 18’s were allowed in the spa but it wasn’t clear that the pool was part of the spa.
Over all we would stay again but maybe not with the children