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西方套房酒店 - 海德公園的評價

4 out of 5
西方套房酒店 - 海德公園
41 - 51 Inverness Terrace, London, England

評價

8.2

很好

10 分評分,優異;1001 則評價中有 410 則" "
8 分評分,不錯;1001 則評價中有 372 則" "
6 分評分,一般;1001 則評價中有 140 則" "
4 分評分,欠佳;1001 則評價中有 55 則" "
2 分評分,很差;1001 則評價中有 24 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.0/10 

住宿狀況

8.0/10 

環保程度

評價

4/10 欠佳

Man Ki

親子同遊
不滿:設施服務
啲相睇落好grand, 其實唔係。 房間細,似3星。 早餐唔好食
於 2023 年 8 月住了 3 晚
Mohammed 於 2023年8月8日的回應
Dear Man Ki,Thank you for leaving us a review. We are saddened to hear our hotel fell short of your expectation. Our hotel only serves continental breakfast which includes a wide selection. We apologise for any inconvenience caused.We hope we have the opportunity to welcome you back La Suite West.Kind regards,Guest Service Manager

4/10 欠佳

KA HUNG

家人同遊
不滿:職員與服務和住宿狀況
Disappointed experience
Hotel undergoing construction, No security, very small room, need to bring alone baggages up and stairs by myself. Location wise acceptable.
於 2022 年 7 月住了 3 晚
LSW 於 2022年7月28日的回應
Thank you for taking the time to leave feedback for us, I am sorry the stay wasn't up to your standard I have passed your feedback to the relevant departments and we'll strive to improve upon ourselves. Kindest Regards. La Suite Management Team

8/10 不錯

Lau (Hong Kong)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
nice staff & nice place, good location, near the underground
於 2020 年 1 月住了 4 晚
Gabriela P 於 2020年2月20日的回應
Dear Lau, Thank you kindly for allowing the time to compose a review regarding your excellent experience here at La Suite Hotel. We strive to ensure that your every need is taken care of and I am delighted to hear of how well the team have looked after you. I am delighted to hear that you utilised our excellent location to explore the area and that we provided you with a memorable experience whilst in London. We very much hope to welcome you back to La Suite West Hotel. Kind regards, Gabriela Petrova| Reception Manager

10/10 優異

Suk yee

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚
Gabriela P 於 2020年2月20日的回應
Dear Suk Yee, Thank you for your review following your stay at La Suite West Hotel. I am delighted to hear of your positive experience and hope that we will have the opportunity to welcome you back to our hotel upon future visits to London. Kind regards, Gabriela Petrova| Reception Manager

6/10 一般

真實旅客

讚好:職員與服務和客房舒適度
不滿:整潔度
牙刷需要收費!牆壁有裂縫,房間味道不佳。但整體尚算可以
於 2019 年 12 月住了 1 晚

4/10 欠佳

真實旅客

不滿:整潔度、住宿狀況和客房舒適度
房間不乾淨,燈好黑
於 2019 年 10 月住了 5 晚
AY 於 2019年10月29日的回應
Dear Guest, Thank you for your comments. I am so sorry to hear of your experience at La Suite West Hotel. I have shared your comments with the Housekeeping team for their urgent review and do hope that we are able to welcome you again when next in London. I hope we are able to welcome you back to La Suite West Hotel. Kind regards, Aleksandra | Guest Service Manager

8/10 不錯

Wesley

讚好:整潔度、職員與服務和住宿狀況
No Luxury hotel and in city center
Please be aware the cost effective room usually in basement. Staffs are friendly and well trained. There was construction in front o hotel, noisy in afternoon and quiet in evening. Only cold AC in room, not suitable for ppl need heater. Manager at reception is excellent, quick respond and thoughtful!!
於 2019 年 9 月住了 2 晚
BP 於 2019年9月28日的回應
Dear Wesley, Thank you for taking the time to review your stay with us here at La Suite West Hotel. I am pleased to hear of how well the team looked after you and I will ensure that your comments are passed to them. We hope to welcome you back to La Suite Hotel upon your future visits to London. Betti | Senior Receptionist

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 5 月住了 7 晚
AY 於 2019年6月6日的回應
Dear Guest, Wonderful to welcome you to La Suite Hotel and I am truly delighted that our team ensured you enjoyed your time at La Suite Hotel. We strive to deliver a home from home to our guests and it sounds like you would agree. It would be a joy to welcome you once again and I look forward to it. Kind regards, Aleksandra|Guest Service Manager

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務和住宿狀況
地點方便有兩個地鐵站及鄰近海德公園, 早餐抵讚,房間空間感激足夠及整潔, 員工有禮. 因為本人喜歡跑步及行公園所以地點對我嚟講絕對一流.
於 2019 年 1 月住了 5 晚
AY 於 2019年2月15日的回應
Dear Guest, I am incredibly pleased to hear how well the team looked after you, particularly the team, who were elated when informed of your comments this morning. I am delighted to hear that you utilised our excellent location to explore the area and that we provided you with a memorable experience whilst in London. We very much hope to welcome you back to upon your future visits to London. Kind regards, Aleksandra|Guest Service Manager

10/10 優異

Mid (HK)

讚好:整潔度、住宿狀況和客房舒適度
Excellent location! Half min to arrive Bayswater tube, a lot of shops and supermarkets. Hotel is modern with clean room. The breakfast is amazing, it likes semi buffet, I enjoy it sooo much! Highly recommended !
於 2018 年 10 月住了 3 晚
nt 於 2018年11月9日的回應
Dear Mid , thank you very much for your excellent review, we are happy you enjoyed our vegan restaurant, hoping to see you again soon , best regards, Nicoleta Tudor guest relations manager

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel , value for money
Nice hotel with good location. Near to restaurants and subway. the Park nearby is comfortable for leisure walk.
於 2018 年 9 月住了 2 晚
nt 於 2018年10月10日的回應
Dear guest, thank you very much for taking the time to write a review about La Suite West , we are delighted that you enjoyed your stay with us, hoping to have you back again as our guests , kind regards, Nicoleta Tudor guests relations manager

8/10 不錯

Ka Hong

讚好:職員與服務、住宿狀況和客房舒適度
Very convenient
Very convenient. 2 mins walk from Bayswater Station.
於 2018 年 7 月住了 5 晚
nt 於 2018年8月1日的回應
Dear Mr. Ka Hong, thank you for your kind feedback , we will be waiting for you to come back soon , best regards, Nicoleta Tudor guest relation manager

6/10 一般

真實旅客

除了住宿附近環境方便外,真的不要期待⋯
設備沒有4星級該有水準⋯⋯ 我們訂二個相同規格的連通房間,住在2F. 設備確不同。一間有音響,一間沒有⋯問了確定沒有了,因為配備不足使用,房間尺寸小!一個人可以過的走道大小。 半夜1:00都還可以聽見樓上走路嘻鬧,隔音不好! 浴室洗臉台的水管會漏水,通知後也沒辦法即時維修,還說是小問題要我們拿垃圾桶接水or不要使用,還不給換房⋯
於 2018 年 7 月住了 7 晚
nt 於 2018年8月3日的回應
Dear Guest , thank you for your feedback , we are sorry you did not enjoy your stay with us , we can assure you we will try to solve all the issues that you signaled us, have a wonderful day , Nicoleta Tudor guest relation manager

8/10 不錯

yunchen

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
very close to 2 undergrounds. convenient stores and restaurants are not far.
於 2018 年 5 月住了 5 晚
nt 於 2018年6月6日的回應
Dear Yunchen , thank you very much for your kind review, we will be waiting for you soon at La Suite West , have a lovely day . Nicoleta Tudor Guest relation manager

8/10 不錯

Queenie

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 1 月住了 4 晚
Ginka 於 2018年1月20日的回應
Dear Queenie, Thank you for taking the time to review your recent stay at La Suite West Hotel. I was pleased to read that overall you all enjoyed the experience. We look forward to sharing your comments with our team and do hope we have the pleasure of welcoming you back to La Suite West. Kind Regards, La Suite West Hotel

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和住宿狀況
於 2017 年 12 月住了 5 晚
Ginka 於 2018年1月7日的回應
Dear Guest, Thank you for taking the time to review your recent stay at La Suite West Hotel. I was pleased to read that overall you all enjoyed the experience. We look forward to sharing your comments with our team and do hope we have the pleasure of welcoming you back to La Suite West. Kind Regards, La Suite West Hotel

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Stylish hotel with easy transportation
The area is full of shops, restaurant and stylish boutique hotels. Couple underground stations nearby; very easy to get around.
La Suite Hotel 於 2017年9月1日的回應
Dear Guest, How wonderful to hear of your experience here at La Suite Hotel. It is great that overall you enjoyed your stay with us and that you appreciated our great location. I know that we are lucky to be located just a few minutes form Hyde Park close to Bayswater and Queensway Station. I do hope to have the pleasure of welcoming you back to La Suite Hotel in the nearest future. Kind Regards, La Suite Hotel

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 6 月住了 5 晚
Dear Guest, Thank you for taking to review your visit to La Suite West Hotel. I very much look forward to welcoming you again soon. Kind Regards, Ginka

10/10 優異

Chelsea

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Convenient location - near the Bayawater underground and have buses to notting hill area lcoated around the corner. Room was great for our young family and interior design was nicely done. Would stay again if we are visiting in London.
於 2024 年 5 月住了 1 晚

6/10 一般

Andy

伴侶同遊
不滿:設施服務
The room was smaller than pictured, it was dirty and most disappointing was they advertise a vegan breakfast but they do not. When I asked, they said they changed dining room vendors but never changed their ad. This was the main reason I booked this hotel so o was very unhappy.
於 2024 年 4 月住了 4 晚
Faycal 於 2024年5月12日的回應
Dear Mr Andy Shobel,Thank you for your review. We are saddened to see that your stay was below your expectations. Please note that we have a selection of different room sizes for any future stay. Our breakfast is continental and comes with lots of choices, including gluten-free, vegan, and others in order to cover all guest requests. However, I checked your profile and noticed that you didn’t have any breakfast included. You are welcome for your next visit and consider adding more conveniences to the experience. Best wishes, Guest Senior Manager.

8/10 不錯

Owning

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great value.
於 2024 年 5 月住了 4 晚
Faycal 於 2024年5月12日的回應
Hello Owning, Thank you for taking the time to rate our hotel with 4 out of 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met most of your expectations. We strive to provide exceptional service and amenities to all our guests, and we're delighted that we could do so for you. Kind regards, Guest Senior Manager.

8/10 不錯

Daniela

讚好:整潔度、職員與服務和住宿狀況
Mir hat gefallen, dass der Kensington Park direkt in der Nähe war, es Einkaufsmöglichkeiten gab und offensichtliche Verkehrsmittel direkt in der Nähe. Was mich persönlich etwas störte, dass das Zimmer sehr hellhörig ist und keine Möglichkeit zum Lüften gab
於 2024 年 5 月住了 4 晚
Guest Service Manager 於 2024年5月8日的回應
Dear Daniela,Thank you for sharing your experience with us. We're pleased to hear that you enjoyed the proximity to Kensington Park and the convenience of shopping opportunities and transportation nearby.However, we apologize for the inconvenience you experienced with the noise and ventilation in your room. Your feedback is important to us, and we'll certainly look into ways to improve these aspects to ensure a more comfortable stay for our guests in the future.We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.Warm regards,

8/10 不錯

Veronica

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 5 月住了 2 晚
Guest Service Manager 於 2024年5月8日的回應
Dear Veronica,Thank you for your rating and feedback. We're glad to hear that you had an overall positive experience during your stay with us.We hope to welcome you back to La Suite West in the future.Kind regards,

10/10 優異

Stephen

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This was the perfect spot for a visit to the Royal Albert Hall for a concert. There were a raft of excellent eateries in the vicinity and we were able to stroll through the park for the event in delightful evening sunshine. The hotel was beautfully presented and quiet. We would certainly use it again for future visits.
於 2024 年 5 月住了 1 晚
Guest Service Manager 於 2024年5月6日的回應
Hello Stephen,Thank you for sharing your wonderful experience with us! We're thrilled to hear that our hotel's location was perfect for your visit to the Royal Albert Hall and that you enjoyed the nearby eateries and the stroll through the park. It's fantastic to know that you found our hotel beautifully presented and quiet, contributing to a delightful stay.We appreciate your kind words and your recommendation. It was our pleasure to host you, and we look forward to welcoming you back for future visits. Kind regards,

8/10 不錯

Lydia

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property was easy to get to from the station. Very convenient to walk to. The room was spacious and had all the ammenities needed and was nice and quiet. We didn’t have breakfast during our stay but it looked great and there was always people enjoying it each morning.
於 2024 年 5 月住了 5 晚
Guest Service Manager 於 2024年5月6日的回應
Hello Lydia,Thank you for your wonderful review! We're delighted to hear that you found our property easy to access from the station and that you enjoyed the convenience of its location. It's great to know that your room was spacious, well-equipped with amenities, and provided a quiet environment for a comfortable stay.We're glad to hear that you noticed our breakfast offerings and that many guests were enjoying it during your stay. If you decide to join us for breakfast on your next visit, we're confident you'll find it equally enjoyable.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future. Kind regards,

10/10 優異

Mario

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Bella la struttura e molto accogliente e disponibile il personale. Buona la colazione ed ottima la posizione per visitare il centro anche a piedi. Consigliato a famiglie con bambini.
於 2024 年 4 月住了 5 晚
Faycal 於 2024年5月2日的回應
Hello Mario, Thank you for taking the time to post a perfect 5/5 rating regarding your recent visit. We're committed to providing a top hospitality experience and we will share your feedback with other staff members as an opportunity for improvement. We look forward to welcoming you again for your next visit to London. Kind regards, Guest Senior Manager.

10/10 優異

Massimiliano

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Struttura molto bella e comoda perché situata proprio all'uscita della stazione Bayswater della circle. Pulizia top. Stanze tenute bene. Unica pecca forse è lo spazio ristretto dell'area colazione, ma credo che nei periodi caldi sfruttino anche l'esterno e quindi si crei meno coda
於 2024 年 4 月住了 4 晚
Guest Service Manager 於 2024年4月30日的回應
Hello Massimiliano,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be very nice and convenient, especially due to its location right at the exit of the Bayswater station of the Circle line. We're also glad that you appreciated our top cleaning standards and well-kept rooms.We understand your feedback regarding the limited space in the breakfast area, and we appreciate your understanding. During warmer periods, we do indeed utilize the outdoor space to accommodate more guests and reduce waiting times. Thank you for choosing to stay with us, and we hope to welcome you back for another visit in the future.Kind regards,

10/10 優異

Kassandra

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Guest Service Manager 於 2024年4月30日的回應
Hello Kassandra,Thank you so much for your perfect rating! We're thrilled to know that you had a fantastic experience during your stay with us. We look forward to welcoming you back for another wonderful stay!Warm regards,

10/10 優異

Clare

讚好:住宿狀況
Excellent location. Very close to Kensington gardens, tube locations and convenient shopping
於 2024 年 4 月住了 3 晚
Guest Service Manager 於 2024年4月28日的回應
Hello Clare,Thank you for your feedback! We're thrilled to hear that you enjoyed our hotel's excellent location, which is indeed very close to Kensington Gardens, tube stations, and convenient shopping areas. Providing convenience and accessibility for our guests is one of our top priorities, and we're delighted that we met your expectations in this regard.We hope you had a wonderful time exploring the nearby attractions and amenities, and we look forward to welcoming you back for another enjoyable stay in the future.Kind regards,

8/10 不錯

Irene

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nicely appointed hotel but JrSuite a little tight with amount of furniture (double bed, loveseat, 2 chairs and 2 person table for eating) but beds were comfortable Our room was located open to outside so didn’t actually enter hotel except for check in and out. Included mini kitchenette with tea/coffe/hot chocolate service & small refrigerator stocked with water & OJ. The street hotel is on is busy during the day but quiets down after dark. It is located one street over from the Baywater tube station and there are a lot of restaurants on this street. Try Taza for take away if you like Shwarma. Unfortunately, this area is a little less desirable which can bleed over onto the street the hotel resides on. My only complaint about our room was that the service access to outside rooms came up a metal staircase directly under our window & had a metal gate that shared our front step. Everytime someone came up that way you could hear them in the stairs and the gate creaked open & gate latch clanged shut. Fortunately, this didn’t start until after 8 am and was done by the mid afternoon. There is a very nice seating area with an arbor that runs between the front of the building & the street with locked gates that provides a buffer from the street traffic which would be nice to use when the weather cooperates. I never felt unsafe walking around and it has good access to Paddington station should you be using Heathrow Express to LHR.
於 2024 年 4 月住了 3 晚
Guest Service Manager 於 2024年4月28日的回應
Dear Irene,Thank you for sharing your detailed feedback about your recent stay with us. We're glad to hear that you found our hotel nicely appointed and that you appreciated the amenities provided in your Junior Suite, including the mini kitchenette and comfortable beds.We understand your concerns about the noise from the service access to outside rooms, and we apologize for any inconvenience this may have caused. We're pleased that you found our location convenient for accessing the Bayswater tube station and exploring the nearby restaurants.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Kind regards,

8/10 不錯

Vanessa

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice hotel overall. The staff was very helpful and accommodating! Close to Hyde Park, shopping, dining, and transportation.
於 2024 年 4 月住了 1 晚
Guest Service Manager 於 2024年4月28日的回應
Dear Vanessa,Thank you for your positive feedback! We're delighted to hear that you had a pleasant stay with us and that you found our hotel to be nice overall. It's great to know that our staff was helpful and accommodating during your visit. Providing excellent service and ensuring our guests have a comfortable experience is our priority.We're also pleased to hear that you enjoyed our hotel's proximity to Hyde Park, shopping, dining, and transportation options. We strive to offer convenience and accessibility to enhance our guests' stay.We hope you had a fantastic time with us, and we look forward to welcoming you back for another enjoyable stay in the future.Kind regards,

10/10 優異

Maria Teresa Cardoso

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved the location
於 2024 年 3 月住了 2 晚
Faycal 於 2024年4月16日的回應
Hello Maria Teresa,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best service. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit to La Suite West. Kind regards, Guest Senior Manager.

4/10 欠佳

Heng Seong

讚好:整潔度
不滿:職員與服務和住宿狀況
One of the staff members during the late night check in was quite impolite and unfriendly. The other staff member who helped us with our luggage was very friendly and helpful though. Rooms are clean but very small and we could not open our luggages in the limited space. Hot water was not available after showering for a while. Furthermore, we were charged a compulsory service fee per room which wasn't mentioned upfront at any point during the booking or check in process. The only positive with this hotel is the location with many shops and cafes within walking distance.
於 2024 年 4 月住了 1 晚
Faycal 於 2024年4月17日的回應
Dear Heng Seong, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Please feel free to reach out to me with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Best wishes, Guest Senior Manager

8/10 不錯

Sudhanshu

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location. Easy walk to hyde park and the tube. Staff as great and helpful
於 2024 年 4 月住了 6 晚
Faycal 於 2024年4月16日的回應
Hello Sudhanshu ,Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.kind regards,

10/10 優異

george

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Faycal 於 2024年4月16日的回應
Hello George,Thank you so much for your exceptional feedback. We are so happy to see that we win your trust and provide you with the best guest service. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit to La Suite West. Kind regards, Guest Senior Manager.

6/10 一般

Libby

伴侶同遊
讚好:整潔度和職員與服務
Stayed at this hotel twice now, First time was absolutely lovely. This time round was also very nice. lovely staff but had a few problems with tv remote connecting to tv. and bathroom door not being able to shut properly. room was also very warm even tho we turned it down to the lowest. these problems are minor and still had a lovely time wonderful and helpful staff
於 2024 年 4 月住了 3 晚
Guest Service Manager 於 2024年4月14日的回應
Dear Libby,Thank you for returning to La Suite West and we appreciate your kind words and feedback. We're delighted to hear your positive comments about our staff. We appreciate your feedback in regards to the tv remote and the bathroom door and we do apologise for any inconvenience caused. Rest assured these issues will be addressed immediately. We hope to see you soon!Kind regards,

10/10 優異

Graham

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good breakfast and within walking distance of the tube and some landmarks. Room is a good size.
於 2024 年 4 月住了 3 晚
Guest Service Manager 於 2024年4月14日的回應
Hello Graham,Thank you for your feedback! We're delighted to hear that you was satisfied with your room size and that you appreciated our convenient location near two underground stations as well as the close proximity to landmarks. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Kind regards,

10/10 優異

Eleni

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
There are always loud people hanging outside the building across the street. Not sure why…or what they’re doing there.
於 2024 年 4 月住了 4 晚
Guest Service Manager 於 2024年4月14日的回應
Dear Eleni,Thank you for choosing La Suite West for your stay in London. We do apologise if any inconvenience was caused by the external noise from the building across the street, we hope it did not disturb your time with us. We hope to welcome you back in the near future.Kind regards,

8/10 不錯

Mark

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice place, in a very quiet area that lets you forget you’re actually in London. Only negatives were the pillows which weren’t good enough and very slim and you only get 1 pp and the breakfast was just poor. Who has Cajun chicken panini for breakfast? Apart from this it’s was a good place.
於 2024 年 4 月住了 1 晚
Faycal 於 2024年4月10日的回應
Hello Mark, Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our top location, being close to two metro stations, and that you found the area quiet yet convenient with everything you needed nearby. We do apologise if the pillows didn’t meet your expectation, I checked the record and I didn’t find a record about this. If you mention it to the staff, they would be more than happy to provide you with extra pillows or suit your needs. Our breakfast menu is continental, including chicken and vegetarian sandwiches recipes, which are perfect for a daily breakfast in many cultures.Best wish,Guest Senior Manager.

6/10 一般

Cindy

讚好:職員與服務、設施服務和住宿狀況
The room was dark and the bathroom had a smell
於 2024 年 4 月住了 3 晚
Faycal 於 2024年4月10日的回應
Dear Cindy,Thank you for your time to post perfect rating regarding your recent visit, We're committed to providing top hospitality experience and we will share your feedback with other staff member as an opportunity for improvement, we look forward to welcoming you again for your next visit to London. Kind regards, Guest Senior Manager.

8/10 不錯

valeria

家人同遊
讚好:職員與服務、設施服務和住宿狀況
Siamo stati 3 giorni e la struttura è buona, personale gentile ma la camera ma soprattutto il bagno è davvero minuscolo. Diciamo che per 3 giorni può andare. Non posso dire fosse sporco perché non è così ma direi che la pulizia potrebbe essere un pochino rivista. Al check out abbiamo chiesto di chiamarci un taxi per andare all’aeroporto ma è arrivato un driver privato (la ragazza della reception aveva comunicato che avremmo pagato con carta). Arrivati a LCY ci ha detto che voleva i contanti oppure di lasciare a lui i dati della nostra carta compresa scadenza e cvv, cosa che ovviamente non abbiamo fatto. Allora ha detto che accettava € e ha chiesto 110€. Fortuna che li avevamo! Consiglio di cercarvi il taxi da soli o prendere i mezzi. Nell’insieme buono.
於 2024 年 4 月住了 3 晚
Faycal 於 2024年4月9日的回應
Hello Valeria, Thank you for your feedback. We're delighted that you appreciated the friendly staff and many other aesthetic aspects of our hotel. We note your feedback that the pickup tax was below your expectation and apologize for that. Please note that the taxi company is an independent body, we just facilitate the services for our guests. However, I will pass this comment to they manager in order to improve their services. You are welcome for your next visit and consider adding more conveniences to the experience. Best wishes, Guest Senior Manager.

10/10 優異

Michelle

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 7 晚
Faycal 於 2024年4月9日的回應
Hello Michelle,Thank you for your time to post perfect rating regarding your recent visit, We're committed to providing top hospitality experience and we will share your feedback with other staff member as an opportunity for improvement.we look forward to welcoming you again for your next visit to London. Kind regards, Guest Senior Manager.

10/10 優異

Andrew (Bad Schoenborn)

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Klasse Lage nahe zweier Underground Stationen.
於 2024 年 3 月住了 4 晚
Faycal 於 2024年4月9日的回應
Hello Andrew, Thank you for your feedback regarding your recent stay. It's always nice to hear that our valuable guests enjoy their visit. We look forward to welcoming you again for your next visit to London. Kind regards,Guest Senior Manager.

10/10 優異

Miriam

讚好:整潔度、職員與服務、設施服務和住宿狀況
Sehr schönes Hotel nahe an 2 U-Bahnstationen.
於 2024 年 3 月住了 5 晚
Guest Service Manager 於 2024年4月5日的回應
Dear Miriam,Thank you for your kind feedback! We're thrilled to hear that you enjoyed your stay at our hotel and found it to be very nice. It's great to know that our location near two subway stations was convenient for you during your visit.We hope you had a fantastic time with us, and we look forward to welcoming you back for another enjoyable stay in the future.Kind regards,

6/10 一般

Anthony (Brooklyn)

家人同遊
讚好:職員與服務和住宿狀況
The hotel is in a great location and easily accessible via subway with multiple stations close by. The room was clean but the bathroom design needs some work. The sinks never drained properly and there was always water sitting in there.
於 2024 年 3 月住了 5 晚
Guest Service Manager 於 2024年4月4日的回應
Dear Anthony,Thank you for your feedback regarding your recent stay at our hotel. We're delighted to hear that you found our location to be great and easily accessible via subway, with multiple stations close by.However, we apologize for the issues you encountered with the bathroom sinks not draining properly. Please rest assured that we take such matters seriously, and we will address this promptly with our maintenance team to ensure that the issue is resolved and that our guests have a more comfortable experience in the future.We appreciate you bringing this matter to our attention, as guest feedback is valuable to us as we continuously strive to improve our services.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards,

10/10 優異

Jamie

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Comfortable yet trendy boutique hotel in a nice and relatively quiet area. Very convenient to the Underground station so you can hear a bit of noise from the tube passing but it wasn’t too bad (we were on the first floor so I imagine ground might be a little louder). Bed was comfortable and our daughter slept soundly on the sofa bed). Rooms can be a bit tight for a family with large suitcases but we managed fine with our two young children. Complementary water, juice, cookies were a nice touch as well! Overall a great boutique hotel stay in London.
於 2024 年 3 月住了 3 晚
Faycal 於 2024年4月2日的回應
Hello Jamie, Thank you for your feedback. It's wonderful to hear you enjoyed Lasuite West. We regret any disturbance of tube noise that is really out of our hands. As you know, London is full of underground tube lines. We're committed to providing a top hospitality experience, and we will share your feedback with other staff members as an opportunity for improvement. We look forward to welcoming you again for your next visit to London. Kind regards, Faycal – Guest Senior Manager.

8/10 不錯

Richard

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location very clean close to the tube and many amenities
於 2024 年 3 月住了 3 晚
Faycal 於 2024年4月2日的回應
Hello Richard Thank you for your kind words about our hotel's atmosphere and so on We're committed to providing top hospitality experience and we will share your feedback with other staff member as an opportunity for improvement. we look forward to welcoming you again for your next visit to London. Kind regards, Guest Senior Manager.

8/10 不錯

Simone

家人同遊
讚好:整潔度、職員與服務和設施服務
familienfreundlich, große bequeme Betten, gutes Frühstück, recht ruhig für Central London, * * * * Bad fancy, aber nicht zweckmäßig Zimmer trotz Klimaanlage immer eiskalt
於 2024 年 3 月住了 4 晚
Guest Service Manager 於 2024年3月29日的回應
Dear Simone,Thank you for your feedback regarding your recent stay with us. We're pleased to hear that you found our hotel family-friendly, with large comfortable beds and a good breakfast. We also appreciate your kind words about the quietness of our location, considering it's in Central London.However, we apologize for any inconvenience caused by the temperature in the rooms. Your comfort is our priority, and we regret that the air conditioning did not adequately warm up the rooms during your stay. However, the ac controls are available in the rooms and you can control them to your preference. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Warm regards,

10/10 優異

Alessandra

於 2024 年 3 月住了 3 晚
Faycal 於 2024年4月18日的回應
Hello Alessandra,Thank you so much for taking the time to leave us wonderful feedback (5/5). We’re grateful to see our guests enjoy many aspects at LaSuite. We hope to welcome you back again soon. Kind regards, Guest Senior Manager.

6/10 一般

Aysha

讚好:整潔度和職員與服務
I had a one nights stay at La Suite West and the location is great, right by a tube station as well as walking distance from Paddington. The staff were super lovely and the room was clean and suited my needs. Unfortunately, I am not sure if it was the area of the second floor I was on, but there was a loud humming/generator type sound from behind the walls that I was not fully aware of until I was trying to sleep, because of this I had a very disrupted night, also due to the thin walls that others have mentioned, I could hear doors banging and loud voices very clearly, so if you are a light sleeper then not great!
於 2024 年 3 月住了 1 晚
Guest Service Manager 於 2024年3月28日的回應
Dear Aysha,Thank you for taking the time to share your feedback with us regarding your recent stay at La Suite West. We're pleased to hear that you found the location convenient and the staff lovely, and that the room met your needs and was clean.However, we apologize for the disturbances you experienced during the night. We understand how important a good night's sleep is. Thank you for choosing La Suite West, and we hope to have the opportunity to welcome you back for a more restful stay in the future.Warm regards,