The location is quite near to the Stratford town centre, I can shop easily.
The staff is nice, always ready to help.
The room is relatively small, but comfortable and clean.
I would recommend this hotel.
真實旅客
2/10 很差
Adrianna
2023年1月2日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Never got to stay here. Front desk said they don’t have my reservation even tho I paid for it. The lady was extremely rude with an attitude also. After being on a plane for 7 hours, all I wanted to do was rest. I should’ve listened to the other reviews that said they don’t honor their reservations. It’s completely true.
Adrianna
2/10 很差
Aaron
伴侶同遊
2023年1月2日
不滿:職員與服務和住宿狀況
Booked a room on New Years Eve through Expedia but on arrival the receptionist told us that there was no booking because they no longer worked with Expedia. They did not help us and just told us that they had no rooms left. We spent the next 2 hours on New Years Eve in their lobby trying to find a room somewhere else, there were happy to ignore us and offered no help.
On leaving we saw another couple who had exactly the same problem and the receptionist just turns them away on New Years Eve similar to us.
Be very careful booking here
Aaron
2/10 很差
Tom
伴侶同遊
2023年1月2日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Booked a reservation, we’re told there was none under my name, couldn’t get a hold of the company on the phone to relocate
Tom
2/10 很差
Arran
2022年6月12日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Failed to honour bookings - avoid!
How about honouring the bookings that were made a year ago, but they decided to ignore after allegedly taking over the hotel. Even though the signage was still all OYO Ellipse, they claimed not to be, and to have no dealings with Hotels.com leaving us without a room or any support. Absolutely disgusted!
Arran
於 2022 年 6 月住了 1 晚
2/10 很差
Ian
2022年6月5日
Ian
於 2022 年 6 月住了 1 晚
10/10 優異
Simon
商務旅客
2022年1月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Simon
於 2022 年 1 月住了 1 晚
4/10 欠佳
真實旅客
多人同遊
2022年1月17日
讚好:職員與服務
不滿:整潔度和客房舒適度
Bed Bugs
As per other reviews about this hotel there are bed bugs in the room, I am covered in painful bites following my stay (photographs provided to hotels.com). Some other issues with the stay regarding noise; loud music being played until the early hours and the door alarms going off every time the doors do not shut properly (which is almost every time a door closes) however was willing to overlook these issues but unfortunately the bed bugs and bites are very concerning so I feel I have to leave this review as I wouldn’t want any other travellers staying in this hotel to suffer.