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倫敦公園廣場西敏橋酒店的評價

4 out of 5
倫敦公園廣場西敏橋酒店
200 Westminster Bridge Road, London, England

評價

8.6

優異

10 分評分，優異；2691 則評價中有 1569 則" "
8 分評分，不錯；2691 則評價中有 604 則" "
6 分評分，一般；2691 則評價中有 252 則" "
4 分評分，欠佳；2691 則評價中有 140 則" "
2 分評分，很差；2691 則評價中有 126 則" "

8.8/10 

整潔度

8.6/10 

職員與服務

8.8/10 

設施服務

9.0/10 

住宿狀況

8.6/10 

環保程度

評價

6/10 一般

CHI CHEW

讚好：整潔度和設施服務
I don't like the cleaner to clean my room at around 430 pm on 2 days. Hotel replied that they have more than 1000 rooms and will be arranged to clean some room on pm sessions. But I am satisfied with their reply as 4 star hotels should arrange staff to clean the rooms with efficient way.
於 2024 年 3 月住了 8 晚
Olga 於 2024年3月27日的回應
Dear Chi Chew, thank you for your review. We are truly disappointed to learn that the cleanliness has not been up to your expectations. Please rest assured we work extremely hard to deliver excellent experiences, and we are saddened that you felt differently on this occasion. Please be assured that we will pass on your concerns to the relevant department for further improvements.We would love to welcome you back soon to have another opportunity to meet your expectations. Kind Regards, Olga

10/10 優異

Andrew

於 2023 年 12 月住了 3 晚

10/10 優異

MEI LIN catherine

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 1 晚

10/10 優異

Sau Mei May

於 2023 年 11 月住了 1 晚

10/10 優異

MEI LIN CATHERINE

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 優異

Shing Chung

於 2022 年 9 月住了 2 晚

10/10 優異

Sheila

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Estuvo muy bien y una buena ubicación
於 2024 年 4 月住了 2 晚

8/10 不錯

Daniela

讚好：整潔度、職員與服務和住宿狀況
Good, would recommend
於 2024 年 4 月住了 1 晚

10/10 優異

Jose Edgar Vallejo

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Super ubicación comodo todo en general bien
於 2024 年 3 月住了 6 晚

10/10 優異

Gail

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Very convenient area, clean, great staff, very helpful.
於 2024 年 4 月住了 1 晚

10/10 優異

zahra

讚好：整潔度、職員與服務和住宿狀況
it was great hotel , nice and polite staff😊
於 2024 年 4 月住了 4 晚

10/10 優異

Linda

讚好：整潔度、職員與服務、設施服務和住宿狀況
Check in and out was smooth and easy. Staff from check-in, to the spa, to the bar, and to housekeeping in the halls were all friendly and smiled. The property itself was beautiful and conveniently located. I was extremely disappointed with the bell hops located outside upon leaving though. I was asked to wait in the lobby and would be called when a taxi was ready for me.. on my ride to Heathrow I mentioned the wait to the driver and he informed me that there are some bell hops that have favorite taxi drivers that give them tips (he was sure to inform me he wasn't one). Before checking out, I went downstairs for breakfast and a walk.. upon return I deliberately asked one of the doormen if there are always taxis coming through and was informed there is usually one so would be no waiting. Keeping this mind I did not rush.. and regretted it. The taxi driver took a longer route then I planned and was very aggressive, obviously annoyed I was curious and questioned the wait.. not at all comforting for a single woman to be at the mercy of. Needless to say, I'll be reserving a car next time.
於 2024 年 4 月住了 1 晚

8/10 不錯

Philip

讚好：整潔度、職員與服務和住宿狀況
Fancy and nice atmosphere
於 2024 年 4 月住了 4 晚

6/10 一般

Ingrid

不滿：職員與服務
於 2024 年 4 月住了 2 晚

10/10 優異

David Calhoun

家人同遊
讚好：職員與服務、設施服務和住宿狀況
So close to all the sights we wanted to see, and the help at the consierge desk was terrific. The breakfast was terrible and very expensive
於 2024 年 4 月住了 3 晚

10/10 優異

Tiv

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Really excellent staff and facilities
於 2024 年 4 月住了 1 晚
Solari 於 2024年4月24日的回應
Dear Tiv, thank you for choosing our hotel and taking the time to share your positive experience. We are excited that you enjoyed your time with us. Your satisfaction is our priority. We hope to see you again soon. Kind Regards, Solari

10/10 優異

Kevin

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Enjoyed our stay. No Issues
於 2024 年 4 月住了 1 晚

10/10 優異

Jacki

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location for a family vacation. Close to the Thames, London Eye and Westminster. Easily walkable to 2 Tube stations. Hotel room was updated, spacious and clean. Would definitely stay again.
於 2024 年 4 月住了 4 晚
Mimi 於 2024年4月23日的回應
Thank you for your feedback, Jacki. We are happy to hear that you loved the location and was pleased with your hotel room. We look forward to seeing you again. Best wishes

10/10 優異

Henry

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel is very clean and have nice friendly staff. Very convenient to a lot of things like restaurant, shopping, tourist spots.
於 2024 年 4 月住了 7 晚

10/10 優異

Ali

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Es war ein super Aufenthalt.
於 2024 年 4 月住了 3 晚
Mimi 於 2024年4月23日的回應
Hello Ali, thank you for your comment. We hope to see you again soon. Kind regards,

10/10 優異

David

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Second time at the Park Plaza Westminster bridge and not the last time! Location is perfect! The suite 1-king is great for 2 adults and 2 children (6 & 9 yo). We’ve arrived earlier than expected, our room wasn’t ready but they’ve assigned us a ready one of the same level. Our daughters have loved the breakfast too!
於 2024 年 4 月住了 3 晚
Mimi 於 2024年4月23日的回應
Hello David, thank you for taking the time to provide us with your review, We are thrilled to hear that you and your family had a great experience and your daughter loved the breakfast choice. Usually, our guests praise our tasty and extensive breakfast experience so we are happy to hear this. Our team is looking forward to seeing you and your family again soon. Kindest regards

10/10 優異

janine

家人同遊
讚好：整潔度、設施服務和住宿狀況
Stag Chechen in super nice Gave us a free upgrade
於 2024 年 4 月住了 1 晚

8/10 不錯

Emily

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location!!! Views of Big Ben and very walkable to the major sites. The only reason I gave it a 4 out of 5 was that we requested our room to be cleaned each day only for them to only clean once during our 6 day stay. The lighting in our suite was also not great—in both the bathroom and the room itself.
於 2024 年 4 月住了 4 晚

10/10 優異

Dannette

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚

10/10 優異

Durene

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel was conveniently located near Big Ben and was easily aceesible to public and private transportation. Rooms were good size and clean. There was some confusion regarding upgrade for EcoClean to a free meal voucher, signs were posted in room, but the property no longer does this. Signs should be upated, very minor issue. I would recommend this property and plan on staying here in the future!
於 2024 年 4 月住了 4 晚

10/10 優異

Camila

Love itttt
於 2024 年 3 月住了 4 晚
Marylin 於 2024年4月17日的回應
Dear Camila, thank you for your feedback. It is great to hear that you loved your stay with us. We look forward to welcome you back. Best regards, Marylin

8/10 不錯

UEMATSU

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚

10/10 優異

sanaa

讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything
於 2024 年 3 月住了 6 晚
Kristine 於 2024年4月16日的回應
Dear Sanaa,Thank you for taking a moment to share your experience. We are so pleased to hear you enjoyed your stay with us. We look forward to welcoming you back again soon.Kind Regards,Kristine

6/10 一般

Mia

家人同遊, 伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
It seams the room was rushed to be cleaned For an expensive room I got better facilities from a basic premier inn There was limited tea and coffee And the room was cramped even after I up graded
於 2024 年 4 月住了 1 晚
Solari 於 2024年4月16日的回應
Dear Mia, thank you for your review. We are truly disappointed to learn that your experience has not been up to your expectations. Please rest assured we work extremely hard to deliver excellent experiences, and we are saddened that you felt differently on this occasion. Please rest assured we are in contact with our hotel team to investigate further what happened. We would love to welcome you back soon to have another opportunity to meet your expectations. Kind Regards, Solari

10/10 優異

AKIRA

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
スタッフメンバーが親切で、非常に助かりました。
於 2024 年 4 月住了 7 晚
Solari 於 2024年4月16日的回應
Dear AKIRA, thank you for your great feedback. It is great to hear you loved your stay with us as well as the service our staff has provided. Delivering outstanding customer service is a top priority to us. We hope we can welcome you again and truly impress you next time. Kind regards, Solari

8/10 不錯

Helene Marie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Bien ..mais… L accueil ´ ´n etait pas au rdv
於 2024 年 4 月住了 6 晚
Solari 於 2024年4月16日的回應
Thank you for taking the time to share your experience, Helene. I would like to express my sincere apology if there were aspects of our hotel staff that fell below expectations and did not give you a good impression, we apologize if our staff did not make you feel welcome. Your feedback is shared with the Management team, who will investigate this and take appropriate action. Kind regards, Solari.

10/10 優異

Hassan

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel
於 2024 年 4 月住了 6 晚
Reece 於 2024年4月15日的回應
Dear Hassan Thank you for taking the time to share your feedback from your visit to Park Plaza Westminster Bridge London.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors.Sincerely, Customer Service Team CSCPark Plaza Westminster Bridge London

10/10 優異

Kimberley

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great room for a family of four. Staff very helpful. Everything just worked very well. We would definitely stay again.
於 2024 年 4 月住了 1 晚

8/10 不錯

Jonas

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Bra och fräscht hotell med mycket bra läge. Bott där flera gånger
於 2024 年 4 月住了 2 晚
Kristine 於 2024年4月15日的回應
Thank you for taking a moment to share your experience. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.Kind Regards,Kristine

8/10 不錯

Hector

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Ubicación
於 2024 年 4 月住了 3 晚
Santa 於 2024年4月12日的回應
Dear Hector, thank you for sharing your review. We are so happy to hear you liked our hotel and it's excellent location. We look forward to welcome you back soon! Best wishes,

10/10 優異

Farzad

家人同遊
讚好：整潔度、設施服務和住宿狀況
The hotel in very convenient location. In the hart of central london. Room service was great and very friendly.
於 2024 年 4 月住了 1 晚

2/10 很差

Sarah

不滿：職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚

8/10 不錯

Joy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved the location. Breakfast a Little pricey.
於 2024 年 3 月住了 3 晚

10/10 優異

Aravind

於 2024 年 3 月住了 6 晚

8/10 不錯

Jessica

於 2024 年 4 月住了 1 晚

4/10 欠佳

Vladimir (lake tapps)

家人同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Room upgrade never work, i asked about it, they told we put yiuvon high floor, that is not room upgrade.
於 2024 年 4 月住了 2 晚
Eli 於 2024年4月10日的回應
Thank you for your message, Vladimir,We are sorry that a room upgrade was not available on this occasion. Expedia guest is entitled to a complimentary room upgrade, subject to availability. We hope you enjoyed your time with us regardless and that we can wow you next time! Kind regards,

8/10 不錯

Barbara

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Riesen Hotel mit sehr guter zentraler Lage zu den wichtigsten Sehenswürdigkeiten. Waren dort mit 2 Kindern, dafür perfekt ansonsten wäre es mir zu gross gewesen. Kleiner Pool, für den man allerdings Time Slots buchen muss, mit diesem Slot kann man dann 30min in den Pool. Frühstück hatten wir mitgebucht, würde ich das nächste Mal aber weg lassen, waren unterwegs deutlich besser frühstücken. Obwohl es mit 2 Kids praktisch war.
於 2024 年 3 月住了 4 晚

8/10 不錯

Erika

讚好：職員與服務
不滿：住宿狀況
This hotel is in a great location and is overal very nice. However, I paid quite a lot of money for a nice room and was disappointed in the rooms condition for what I was paying. It could use updates and repairs. Light switches that barely worked, no working outlets by the bed (had to unplug the phone) or in the bathroom. Torn up chair and bedding, scuffed up furniture. If i paid less, i may not have cared so much, but this was shocking for a luxury hotel. The staff was all very helpful and friendly though.
於 2024 年 4 月住了 3 晚
Senami 於 2024年4月10日的回應
Thank you for sharing your experience, Erika. We are sorry that your room fell short of expectations on this occasion. We aim to surprise our guests with unique designs and a cosy atmosphere, so we regularly review and update our accommodations to ensure these standards are met. we have shared your feedback with the facilities team who will review it and take appropriate action. We hope for another opportunity to welcome you back and pleasantly surprise you. Kind regards, Senami

10/10 優異

Mariel Famecar

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 5 晚

8/10 不錯

Alexi

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
good location. was able to check in early and staff was nice. Paid for breakfast - not much variety for price and same food everyday. other than that - good stay
於 2024 年 4 月住了 3 晚
Irene 於 2024年4月10日的回應
Dear Alexi, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

10/10 優異

AURELIO ANAYA (SAHUAYO)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente Muy bien ubicado y limpio
於 2024 年 3 月住了 7 晚
Senami 於 2024年4月10日的回應
Dear Aurelio Anaya, thank you for your feedback. We are happy you enjoyed your stay with us. We hope you also enjoyed exploring the city. See you again soon! Kind regards, Senami

10/10 優異

Christopher Diaz

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Tiene todo lo que necesitas
於 2024 年 3 月住了 8 晚

10/10 優異

Jeremy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay, great location
於 2024 年 4 月住了 1 晚
Senami 於 2024年4月10日的回應
Thank you Jeremy for your feedback. We are happy you enjoyed your stay with us. We look forward to welcoming you back. Kind regards, Senami

4/10 欠佳

Claudia

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Not available.
於 2024 年 4 月住了 4 晚

10/10 優異

Luz

於 2024 年 3 月住了 6 晚