2/10 很差
真實旅客
家人同遊
2022年7月15日
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Worst hotel, unprofessional
The worst 4 star hotel I’ve ever stayed at! When we arrived at the reception, we saw the staff were not wearing any uniform, not even smart casual, I didn’t know who was staff who was a customer, and I got confused when a person took our luggage into the storage room, I wasn’t sure if he’s legit.
The bathroom drain was blocked, and one of the bathroom lights was broken. If the housekeeping had ever cleaned the bathroom, how would the hotel not know the drain was blocked? Also on the second night, when we got back to the room, we realised the bed was not made (I’m not saying changing sheets but literally just tidy up the bed and make the bed), but I saw new towels. I’m just so confused, I have NEVER stayed at a hotel where housekeeping does not make the bed, and the bin was not cleared as well. I called the reception and got the answer that there’s short of staff, and honestly it’s just an excuse. Even if it’s true, they should’ve let us know or leave a note.
If they claim to be 4 star, they should give us equivalent service. They can’t even perform the basic housekeeping service, and I doubt they ever clean the room properly because otherwise the drain wouldn’t be blocked.
Any other hotels is better than this, I can’t believe I paid this much for this .
真實旅客
於 2022 年 7 月住了 3 晚