內部

洛杉磯比特摩爾千禧酒店的評價

4 out of 5
洛杉磯比特摩爾千禧酒店
506 S Grand Ave, Los Angeles, CA

評價

8.0

很好

10 分評分,優異;2992 則評價中有 1420 則" "
8 分評分,不錯;2992 則評價中有 677 則" "
6 分評分,一般;2992 則評價中有 399 則" "
4 分評分,欠佳;2992 則評價中有 245 則" "
2 分評分,很差;2992 則評價中有 251 則" "

8.4/10 

整潔度

8.2/10 

職員與服務

7.4/10 

設施服務

7.8/10 

住宿狀況

7.8/10 

環保程度

評價

8/10 不錯

FAN YU

多人同遊
讚好:整潔度、職員與服務和住宿狀況
有額外35美金設施費,如果入住要留意
於 2024 年 2 月住了 6 晚
Customer Service 於 2024年2月14日的回應
FAN YU,感謝您的評論並訪問洛杉磯比特摩爾。我們感謝您對額外費用的回饋。請放心,我們將不斷努力以更透明的方式告知客人任何額外費用。我們希望您住得愉快,並期待您將來再次光臨。

10/10 優異

Yi Ki

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel is the best between few hotels in stayed in los angeles so far. It takes just 15 mins walk to metro station, and central LA, which you can buy anytime you need here. The place is nice and clean overall. I cannot tell any cons so far. Will probably come to stay here again next time!
於 2023 年 9 月住了 6 晚
Customer Service 於 2023年10月10日的回應
Yi Ki, it's gratifying to hear you consider Biltmore Los Angeles among the best hotels you've stayed at in the city. We're pleased that you appreciated our prime location and cleanliness. It's really comforting knowing that our guests recognize our efforts. Your thoughts of returning for another stay truly delight us. We're enthusiastically awaiting your next visit!

8/10 不錯

PEI-YU

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Customer Service 於 2023年8月31日的回應
Thank you for choosing Biltmore Los Angeles and for your high rating. We're delighted to know that you had a satisfying stay with us. Please return soon, we would be more than happy to welcome you back.

8/10 不錯

YAZHU (New Taipei City)

讚好:整潔度、職員與服務和住宿狀況
Too many homeless people near by the block... Its quite scary at night.
於 2023 年 7 月住了 3 晚
Customer Service 於 2023年7月24日的回應
Thank you for taking the time to share your review with us, Yazhu.We're glad to hear you had such a great experience with us. The safety and satisfaction of our guests is of the utmost importance and we regret that the environment surrounding our hotel was cause for such concern. We'll make sure to communicate your feedback to our team.We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day!

10/10 優異

Tung Jui

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The room is clean, location is good, you can easily reach the MATRO or bus station. Highly recommended to all of you
於 2022 年 9 月住了 8 晚
Christine C 於 2022年9月27日的回應
Dear Tung Jui, We thank you for taking the time to rate us about your hotel experience! Please visit us again when you're in the downtown area!Best Regards, Christine C

10/10 優異

Yuecheng

於 2022 年 7 月住了 2 晚

10/10 優異

Tzu Chuan

於 2022 年 4 月住了 2 晚
Manager 於 2022年4月26日的回應
We appreciate this great review and the positive feedback about our hotel. We do take pride in catering to our guests needs the best we can. It is truly rewarding to read your praise for the service you experienced from our team. Thank you for staying with us and we hope that you will consider us for your next trip to Los Angeles.

8/10 不錯

Zhou

於 2021 年 12 月住了 14 晚

10/10 優異

Xin

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 8 月住了 1 晚
Robert S 於 2021年9月9日的回應
Dear Xin Thank you for taking the time to review. Please let me know if I can be of any assistance. Hope to welcome you back. Regards, Robert Supramaniam Director of Operations

8/10 不錯

yun

於 2021 年 7 月住了 2 晚

4/10 欠佳

TOMOKO

家人同遊
不滿:職員與服務、設施服務和住宿狀況
深夜に非常ベルが鳴りつづけたのですが、その案内もなく、ロビーに行きましたが、間違いだと言われたのみでした。 隣のお部屋の話し声がかなり聞こえたこともあり、ゆっくり眠れませんでした。
於 2024 年 5 月住了 5 晚

10/10 優異

Vincent

讚好:整潔度、職員與服務、設施服務和住宿狀況
Historic hotel
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月22日的回應
Vincent, thank you for your review. The team at Biltmore Los Angeles is thrilled to know you appreciated our historic charm. We hope to welcome you back again soon!

2/10 很差

Corinne

不滿:職員與服務、設施服務和住宿狀況
Not very ADA friendly and I had to go back down for things that should have been done like activating my room key. Miserable visit, I do not recommend if you are disabled.
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月21日的回應
Corinne,We are sorry to hear you faced inconveniences during your stay and appreciate your feedback. Your comments about accessibility and service will be shared with the relevant teams. Ensuring a comfortable experience for all guests is important to us. Thank you for bringing these matters to our attention.

10/10 優異

Virginia

讚好:整潔度、職員與服務、設施服務和住宿狀況
Love this great beautiful elegant hotel and reasonably priced love staying grrr for all my Los Angeles visits.
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月21日的回應
Virginia, thank you for your enthusiastic review! The team at Biltmore Los Angeles is thrilled to hear that you enjoyed your stay and found our hotel beautiful and elegant. We're looking forward to welcoming you back for your future visits to Los Angeles.

10/10 優異

XIAORU

讚好:整潔度、職員與服務和住宿狀況
Everything was good, but Room was old and small.
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月21日的回應
XIAORU, thank you for your feedback. It is wonderful to hear that you found everything good during your stay at Biltmore Los Angeles. Your observation about the room's condition and size is noted, and we're glad you still had a positive experience. We look forward to welcoming you back in the future!

10/10 優異

douglas (gardena)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The Biltmore was amazing, the history is even more incredible.
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月20日的回應
Douglas, it is wonderful to hear that you enjoyed your stay at the Biltmore Los Angeles. Our team is thrilled that you appreciated the unique history of our hotel. We look forward to welcoming you back for another memorable experience!

2/10 很差

Huzaifa

不滿:整潔度、職員與服務和住宿狀況
Breakfast horrible Over crowded No room service Noisy bathroom fan
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月20日的回應
Thank you for sharing your feedback, Huzaifa.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

10/10 優異

Priya Beldora (HOLLIS)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel
於 2024 年 5 月住了 4 晚
Customer Service 於 2024年5月20日的回應
Thank you for taking the time to leave this wonderful rating, Priya! We hope to see you again soon at Biltmore Los Angeles so we can share yet another amazing experience!

10/10 優異

Qiangwei (Diamond Bar)

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Comunication
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月20日的回應
Qiangwei, thank you for your feedback. The team at Biltmore Los Angeles is delighted to hear that you had a positive experience. We're here for anything you need and hope to welcome you back soon.

10/10 優異

Douglas

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Center of downtown
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月20日的回應
Douglas, thank you for staying at Biltmore Los Angeles! We're delighted you enjoyed our central location right in the heart of downtown. We hope to welcome you back soon!

10/10 優異

ALEJANDRO

讚好:整潔度、職員與服務和住宿狀況
Todo excelente
於 2024 年 3 月住了 4 晚
Customer Service 於 2024年5月16日的回應
Alejandro, el equipo de Biltmore Los Angeles está encantado de saber que todo estuvo excelente durante su estadía. ¡Esperamos darle la bienvenida pronto!

10/10 優異

jesus

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月17日的回應
Jesus, the team at Biltmore Los Angeles is thrilled to see that you enjoyed your stay! We're looking forward to welcoming you back in the future.

6/10 一般

Kristie

伴侶同遊
讚好:整潔度
I was disappointed in the overall upkeep and experience of the hotel. There were holes in areas of the walls, chipping paint, and exposed wiring throughout the common spaces. The bell hop/luggage guy was rude to my husband regarding us carrying our own luggage upon arrival. The fire alarm was going off on the 7th floor for about 20 minutes, leaving us both with ringing in our ears. When I called to the front desk to ask if we should evacuate the building, I was told to hang on and that someone would call me back. After 30 minutes, we were told it was a false alarm. When I asked about purchasing medication for a headache related to the ringing, i was told the hotel did not supply nor sell NSAIDs, but that I could "doordash some from CVS or WalGreens". We booked this location because of the Biltmore name and were hoping for a better experience considering the price. Also, $50.00/night to park in the attached garage with hotel guest parking not available until the 9th floor is pretty ridiculous. We won't be back, but hopefully this review will shed some insight for others.
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月14日的回應
Kristie, it's clear from your review that your recent experience didn't meet your expectations, which is regrettable. We sincerely apologize for any cosmetic concerns you noticed in our common areas and any discomfort caused by the fire alarm incident. Our team member's response to your concerns certainly fell short of our usual high standard of service. In regards to parking, we understand the cost may seem high but it's competitive with local averages. We hope to have the opportunity to improve your view of our establishment in the future, should you decide to give us another chance.

10/10 優異

renec

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The Antic looks! So pretty!👏Love it!
於 2024 年 5 月住了 4 晚
Customer Service 於 2024年5月14日的回應
Renec, we're thrilled to hear that you enjoyed the vintage charm of Biltmore Los Angeles. We are sure our colleagues appreciated the thumbs-up! We look forward to welcoming you back for another fantastic experience in the future!

10/10 優異

Terri

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Love this beautiful hotel. Stayed here last year celebrating my nephews graduation from USC. Will definitely stay there again.
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月14日的回應
Terri, it's wonderful to hear that you enjoyed your stay at Biltmore Los Angeles and joined us for such a meaningful occasion. We're thrilled to have made a lasting impression and look forward to hosting you for many more happy and memorable visits in the future.

10/10 優異

David Christian

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
A combination of new world conveniences with 1920s charm are found on the premises and in your room. Enjoy the opportunity to stay in a piece of LA entertainment history. The room, bathroom and closet were larger than I expected. The television was updated and furniture was modern offsetting the older setting. The only downsides was that all onsite food options were expensive and more staff at the front desk was needed. $22 for a piece of cake is ridiculous. We found better price options for breakfast nearby at Marie’s and Pichones.
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年5月13日的回應
David Christian, thank you so much for choosing to stay at the Biltmore Los Angeles. It's delightful to hear you appreciated the unique blending of historic charm with modern convenience. We're pleased that you found your room spacious and your TV up-to-date. We do acknowledge your concerns about the onsite dining options and front desk service. Rest assured, we continually strive to offer value and efficient service. We hope that your overall experience was memorable and we look forward to welcoming you back the next time your travels bring you to LA.

10/10 優異

KEITH (Rancho Palos Verdes)

家人同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great historic property, with many beautiful ballrooms. Explore the hotel, and definitely stop by to see the original pool in the gym. Excellent staff, with an attention to detail. Enjoy afternoon tea on Saturdays and we enjoyed the food at the bar. Being in downtown LA, the outside area isn't great, but they have fantastic security that keeps everything very safe in the hotel. Our only negative was the electronic dance music (EDM) concert happening in Pershing Square that was very loud. Fortunately, it ended by 11PM. We will definitely stay here again.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月14日的回應
KEITH, it's wonderful to hear your high praise for Biltmore Los Angeles. We're thrilled you enjoyed exploring the property, including our exquisite ballrooms and original pool. It pleases us that our team members' attention to detail and our afternoon tea met your expectations. It's regrettable that the external music event caused some inconvenience, and we're glad it didn't significantly impact your stay. We eagerly await your return in the future.

6/10 一般

Bernadette

商務旅客
讚好:整潔度和職員與服務
不滿:住宿狀況
Parking situation is absolutely terrible . if you are not using valet , you have to drive in an upward circle for nearly 8 levels . The hotel does not allow any guests to park below the 8th level unless using there valet service . To top it off the hotel charges over 50.00 a day to use there garage for parking, making you feel unappreciated and ripped off . There is no food for room service accept a hole in the wall deli located in the lobby . I would not recommend . After the hotel slams you with parking , the rates are not worth the stay . much better options in the area from a cost perspective .
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年5月8日的回應
Bernadette, we understand your concerns about the parking structure and associated fees, as well as your disappointment regarding the limited room service options. We're constantly strategizing ways to improve our guests' overall experience, and your remarks provide valuable insight into areas needing additional attention. Your feedback will be forwarded to the management team for review. As for cost-effective options around, every guest's perspective varies, and we're sorry if we weren't the optimal choice for you this time. We hope for an opportunity to serve you better in the future.

8/10 不錯

Armando

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月8日的回應
Armando, thank you for your rating of your stay at Biltmore Los Angeles. We're delighted you found our hotel to be of a high standard. If there's anything more we can do to enhance your next visit, we hope you'll let us know. We're looking forward to welcoming you back in the future.

10/10 優異

Carlos

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年5月8日的回應
Carlos, it's wonderful to hear that you had a seamless experience at Biltmore Los Angeles. We value your feedback and are delighted that your stay met your expectations. Looking forward to welcoming you back soon. Safe travels.

10/10 優異

Bryan

👌
於 2024 年 1 月住了 1 晚

10/10 優異

Kianoosh

家人同遊
Architecture was very nice and unique.
於 2024 年 4 月住了 7 晚
Customer Service 於 2024年5月3日的回應
Kianoosh, it's wonderful to hear you appreciated the distinct architectural features of Biltmore Los Angeles. We are always thrilled when guests recognize and value the uniqueness of our hotel. Thank you for sharing your experience, we hope to welcome you back in the near future.

8/10 不錯

Bo

讚好:整潔度和職員與服務
Beautiful lobby, had to call in to correct for a double charge on stay but was immediately resolved and refunded. Rooms great but soundproofing from street is poor.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年5月4日的回應
It's lovely to hear you found the Biltmore Los Angeles lobby enchanting. We're relieved to know the billing discrepancy was promptly rectified. However, we apologize if there was a concern about outside noise levels. We appreciate your feedback and are continuously seeking improvements to elevate our guests' experiences.

6/10 一般

Caroline

多人同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月3日的回應
Caroline, thank you for taking the time to leave a rating. It seems we may not have fully met your expectations during your stay. We would appreciate any further feedback you could provide, as we're constantly striving to improve our guest experiences at the Biltmore Los Angeles. Thank you again, and we hope to have the opportunity to better serve you in the future.

10/10 優異

Joyce

於 2024 年 4 月住了 7 晚

10/10 優異

Michael

於 2024 年 4 月住了 1 晚

6/10 一般

Esther

讚好:整潔度
It was old
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年5月2日的回應
Esther, we appreciate your feedback. Our property aims to maintain its classic charm while incorporating modern comforts. We will continually work towards enhancing this balance. Thank you, and we hope to welcome you back to experience the improvements.

8/10 不錯

david

讚好:整潔度、職員與服務和住宿狀況
.
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年5月2日的回應
David, thank you for choosing to stay at Biltmore Los Angeles. We sincerely appreciate your business and we're thrilled you enjoyed your time with us. We hope to see you again soon for another memorable stay.

8/10 不錯

Susan

讚好:整潔度、職員與服務和住宿狀況
Parking is expensive, and there is only one small bar/restaurant only open certain evening times.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月2日的回應
Susan, thank you for spending time to provide us your feedback. We understand you had concerns about the parking fees and the operational hours of our dining facility. We're continuously evaluating our services based on guest feedback, and we appreciate the points you've mentioned. It's our hope that your overall experience in Biltmore Los Angeles was enjoyable and we look forward to welcoming you back.

10/10 優異

david

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月22日的回應
David, thank you for the fantastic rating! We're delighted you enjoyed your stay with us at the Biltmore Los Angeles. We hope to welcome you back soon for another wonderful experience!

10/10 優異

Lissette

家人同遊
Professional staff
於 2024 年 4 月住了 6 晚
Customer Service 於 2024年5月1日的回應
Lissette, we're thrilled to know that you appreciated the professionalism of our team members at Biltmore Los Angeles. Your praises mean a lot to us. We hope you'll return for another exceptional experience.

10/10 優異

deirdre

家人同遊, 伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Close to where i need to be downtown
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月29日的回應
Deirdre, it's great to hear the Biltmore Los Angeles' central location was convenient for your trip. We appreciate your positive review and thank you for choosing our hotel. We hope to welcome you back soon.

6/10 一般

Bethanne

不滿:設施服務和住宿狀況
I have left comments already. Dissatisfied.
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月29日的回應
Bethanne, it's regrettable to hear your stay did not meet your expectations. We strive to provide great experiences for our guests, and it's clear we fell short in this instance. Every comment is invaluable in improving our service and we value your feedback. We hope to have the opportunity to better serve you in the future.

10/10 優異

David

讚好:整潔度、職員與服務和住宿狀況
Un établissement incroyable, personnel accueillant, aimable, la chambre était très propre.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月30日的回應
David, c'est un plaisir de savoir que vous avez trouvé le Biltmore Los Angeles un établissement incroyable. Nous sommes ravis que les membres de notre équipe accueillante vous aient impressionné et que votre chambre soit impeccable. Nous sommes impatients de vous servir à nouveau dans le futur.

8/10 不錯

Manuel (North Bay Village)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great customer service
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月29日的回應
Manuel, it's wonderful to know that you appreciated the excellent customer service at Biltmore Los Angeles. Our team members take great pride in creating an enjoyable experience for our guests. We’re looking forward to welcoming you back.

10/10 優異

Yoshitaka

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月30日的回應
Yoshitaka, thank you for choosing Biltmore Los Angeles and for your excellent review rating. We're thrilled to know we were able to meet your expectations. Looking forward to your next visit!

10/10 優異

Jae woo

讚好:整潔度、職員與服務和住宿狀況
Nice place
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月28日的回應
Jae woo, it's wonderful to know you found the Biltmore Los Angeles to be a pleasing accommodation. We appreciate your feedback and hope to host you again soon!

8/10 不錯

Jessica

讚好:整潔度和住宿狀況
The restaurant/ bar staff was very rude.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月9日的回應
Jessica, it's disappointing to read about the challenges you experienced with some of our team members in the restaurant/bar. Ensuring warm, attentive service to all guests is our top priority, and we deeply regret this was not your experience. We appreciate this feedback and will address it directly. We hope the rest of your stay at the Biltmore Los Angeles was enjoyable, and you'll give us another opportunity to serve you better in the future.

10/10 優異

gurpreet

於 2024 年 2 月住了 3 晚
Customer Service 於 2024年4月27日的回應
Thanks for the perfect rating, Gurpreet! We can't wait to see you again soon for another amazing experience at Biltmore Los Angeles. Have a great day!

4/10 欠佳

Margaret Irene

商務旅客
不滿:職員與服務、設施服務和住宿狀況
No room service, yes let me say that again they DO NOT OFFER any room service and have limited times they have even food available. The staff was rude about this and quite unfriendly.
於 2024 年 2 月住了 5 晚
Customer Service 於 2024年4月25日的回應
Margaret, we regret to hear about the experience you've had in relation to room service and food availability. We believe in maintaining a high standard of service and we apologize if our team members did not reflect this during your stay. We've taken note of your feedback and aim to use it for improving guest experiences in the future.