Dear Valued guest, Thank you for sharing your review with us! We are delighted to know your wonderful feedback on our service, it gives us motivations to strive to do better and continue carrying on the Wynn legacy of excellence. We hope to welcome you back for another stay in the very near future! Yours sincerely, Clive Cheng Senior Vice President - Hotel Operations

尊敬的客人, 感謝　閣下的評論。 每一位團隊成員均經過嚴格的殷選和慎密的考量後才委派到最合適的崗位為客人提供服務，因為我們都相信「唯有人能令人快樂」。我們很高興　閣下對我們與眾不同的服務感到滿意，更讓我們感到興奮的是，這是　閣下希望再次蒞臨的緣由。 感謝　閣下的讚賞與肯定! 此致， 鄭偉源 酒店營運高級副總裁 敬上

Dear Yung Nien, Thank you for sharing your review with us! We are delighted to know your wonderful feedback on our service, it gives us motivations to strive to do better and continue carrying on the Wynn legacy of excellence. We hope to welcome you back for another stay in the very near future! Yours sincerely, Clive Cheng Senior Vice President - Hotel Operations

Dear Valued guest, Thank you for sharing your review with us! We are delighted to know your wonderful feedback on our service, it gives us motivations to strive to do better and continue carrying on the Wynn legacy of excellence. We hope to welcome you back for another stay in the very near future! Yours sincerely, Clive Cheng Senior Vice President - Hotel Operations

Dear Kei Fuk Allen, Thank you for your gracious comments. All our team members are carefully chosen and appointed, as we believe that “people make people happy”. Thank you for seeing something special in us. We are glad that we have become the reason for you to return for your next visit. Thank you for your compliments! Yours sincerely, Clive Cheng Senior Vice President - Hotel Operations

尊敬的chou, 感謝您的評論。 在永利澳門，我們的使命是為客人提供盡顯個性的奢華服務以及締造一段專屬和難忘的入住體驗。很高興我們能滿足　閣下的需求和令　閣下感到與眾不同的服務。 我們期待再次歡迎　閣下的蒞臨! 鄭偉源 酒店營運高級副總裁 敬上

Dear DOMINIC M J, Thank you for sharing your review with us! We are delighted to know your wonderful feedback on our service, it gives us motivations to strive to do better and continue carrying on the Wynn legacy of excellence. We hope to welcome you back for another stay in the very near future! Yours sincerely, Clive Cheng Senior Vice President - Hotel Operations

尊敬的Yuki, 我們很高興 閣下喜歡永利澳門的訂製品。 我們搜羅全球最頂級的材料製作一系列專屬於永利澳門的用品。在挑選的過程中，我們從各方面考慮如何令客人舒適的同時盡顯奢華。我們很高興 閣下對我們力求與眾不同的服務感到滿意。 我們期待在不久的將來能為 閣下帶來又一次難忘之旅。 此致， 鄭偉源 酒店營運高級副總裁 敬上

尊敬的Chi Chiu Terry, 感谢 阁下抽空为永利澳门留下宝贵的意见。 请接受我们为 阁下此次入住不愉快的经历，表达最诚挚的歉意。在永利澳门，我们致力为宾客提供体贴入微的服务与宾至如归的款待。非常感谢 阁下留言提醒，让我们能够不断改进。 请再次接受我们真挚的道歉。希望未来有幸能让 阁下对我们的服务品质恢复信心。 此致， 郑伟源 酒店营运高级副总裁 敬上

尊敬的Chee Chung, 感謝　閣下的意見! 能得到　閣下對我們提供的服務的良好評價，我們感到十分榮幸。這將是我們源源不絶的動力，為保持永利卓越的文化繼續全力以赴。 期待在不久的將來能再次為　閣下服務! 此致， 鄭偉源 酒店營運高級副總裁 敬上

Dear Siu Kei Tony, Thank you for sharing your review with us! We are delighted to know your wonderful feedback on our service, it gives us motivations to strive to do better and continue carrying on the Wynn legacy of excellence. We hope to welcome you back for another stay in the very near future! Yours sincerely, Clive Cheng Senior Vice President - Hotel Operations

Dear Cheok Kei, Thank you for your gracious comments. We look forward to welcoming you again very soon! Yours sincerely, Clive Cheng Senior Vice President - Hotel Operations

尊敬的Kim Man, 感謝 閣下抽空為永利澳門留下寶貴的意見。很高興我們提供的服務能周全照顧 閣下的需求。 同時，我們也非常感謝 閣下對前堂部Ivan Chan的肯定。他在接待客人上確實特別細心且充滿熱誠，力求為每個客人提供與別不同的優質服務。 我們期待能為 閣下創造更多難忘時刻! 此致， 鄭偉源 酒店營運副總裁 敬上