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金峰石酒店的評價

4 out of 5
金峰石酒店
Gran Via 53, Madrid, Madrid

評價

9.2

卓越

10 分評分，優異；1142 則評價中有 778 則" "
8 分評分，不錯；1142 則評價中有 263 則" "
6 分評分，一般；1142 則評價中有 70 則" "
4 分評分，欠佳；1142 則評價中有 14 則" "
2 分評分，很差；1142 則評價中有 17 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

9.2/10 

設施服務

9.0/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Gilberto

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to plaza España and everything
於 2024 年 4 月住了 1 晚

10/10 優異

Robin

讚好：整潔度、職員與服務、設施服務和住宿狀況
I put my daughter up in this hotel the weekend before she started her study abroad program and the staff was amazing to us and her. They upgraded her room and made her feel welcome and safe.
於 2024 年 1 月住了 2 晚

10/10 優異

RENE

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good location, restaurants, shopping. Nice hotel
於 2024 年 4 月住了 1 晚

10/10 優異

Claudia

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
La ubicación es inmejorable. Está cerca de tiendas, teatros, restaurantes y el metro. Es muy bonito el hotel. La habitación es muy cómoda y elegante
於 2024 年 4 月住了 1 晚

10/10 優異

Bob (San Mateo)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We stayed there several nights during one month and the staff was extremely friendly and helpful.
於 2024 年 4 月住了 1 晚
hotel Emperador 於 2024年4月30日的回應
dear Bob,Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoyed it.We look forward to welcoming you here again in a near future. Thank you so much for your opinion.

6/10 一般

Russell

讚好：整潔度和職員與服務
The hotel is in a great location on the Gran Via. Get the Airport Express Bus (currently 5 Euros), get off at Ciables and the take Line 2 on the Metro from Banco de Espana to Santo Domingo and you're there. I booked this for the use of the pool after the Madrid Marathon. Very dissapointingly it was kept closed with no explanation. The rooms are nice, but the walls are thin - expect to hear everything from the rooms around you. Breakfast buffet is fine, your place is instantly cleared the moment you get up. The location is great, use it as a convenient base.
於 2024 年 4 月住了 3 晚

10/10 優異

Alexandra

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good hotel in Gran Via
於 2024 年 4 月住了 5 晚
hotel Emperador 於 2024年4月30日的回應
Dear Alexandra,Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoyed it.We look forward to welcoming you here again in a near future. Thank you so much for your opinion.

10/10 優異

Constantina

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect location in the center of the city.
於 2024 年 4 月住了 1 晚

10/10 優異

Jacqueline

讚好：整潔度和職員與服務
Gracias
於 2024 年 4 月住了 9 晚

10/10 優異

Silvia (Miami)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent Hotel. Great location in Gran vía . Profesional Staff. Especial customers Service and excellent service in all areas . Barbara es a true professional in hospitality industry. Next time we Will meet in this Hotel .
於 2024 年 4 月住了 6 晚
hotel Emperador 於 2024年4月30日的回應
Dear Silvia,Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoyed it.We look forward to welcoming you here again in a near future. Thank you so much for your opinion.

10/10 優異

Carla

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I loved this hotel, location, the room, the view, the staff. Everything was just perfect Can’t wait to go back
於 2024 年 4 月住了 3 晚
hotel Emperador 於 2024年4月30日的回應
Dear Carla,Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoyed it.We look forward to welcoming you here again in a near future. Thank you so much for your opinion.

10/10 優異

Margarette

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
good spot for tourists!
於 2024 年 4 月住了 6 晚
hotel Emperador 於 2024年4月30日的回應
Dear Margarette,Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoyed it.We look forward to welcoming you here again in a near future. Thank you so much for your opinion.

10/10 優異

Leonard

讚好：整潔度、職員與服務和住宿狀況
Good hotel
於 2024 年 4 月住了 2 晚
hotel Emperador 於 2024年4月30日的回應
Dear Leonard,Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoyed it.We look forward to welcoming you here again in future. Thank you so much for your opinion.

10/10 優異

Abner

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great Hotel in a Great location. Everything was excellent.
於 2024 年 4 月住了 3 晚
hotel Emperador 於 2024年4月30日的回應
Dear Abner,Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoyed it.We look forward to welcoming you here again in a future. Thank you so much for your opinion.

6/10 一般

noah

伴侶同遊
讚好：職員與服務
Location good. Staff nice/professional. Property could use renovations. Little shabby especially for price paid. Pool was not functional. Room wreaked of smoke even though it was a non smoking room. Had allergy attack but since we got to our room at midnight and were just spending 1 night, did not alert the hotel. Would not recommend hotel or stay again.
於 2024 年 4 月住了 1 晚

6/10 一般

Anthony

讚好：整潔度
不滿：職員與服務
The only concerns where that I paid for a city view instead I got to see nothing but walls outside and other people rooms. Another would be the staff slams door when working and if you think of sleeping in you may be woken up by the cleaning staff outside slamming doors. I believe water and ice machine are a priority in every hotel and there wasn’t one on the property so make sure to buy water outside the hotel.
於 2024 年 4 月住了 3 晚
hotel Emperador 於 2024年4月30日的回應
Dear Anthony,Thank you for your stay here at Hotel Emperador. We regret to read that you didnt fully enjoyed your stay here with us.Our apologies for the inconveniences with the maids. They should work in silence. We would like to infom you that classic rooms are interior rooms and Superior rooms have city views . Perhaps due to a mistake you choose the wrong type of room.Finally we would like inform you that all rooms have a welcome bottle of water and tub water is drinkable and it has very good quality and all guests can find ice at at the lobby bar. Our apologies for the misunderstanding.Thank you for your opinion.

10/10 優異

mirela

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Exits the expectation
於 2024 年 4 月住了 3 晚
hotel Emperador 於 2024年4月30日的回應
Dear Mirela,we are pleased to read that you enjoyed your stay here at Hotel Emperador.It was a pleasure to host you.We look forward to welcoming you in a near future.Thank you so much for your feedback.

10/10 優異

Kerry

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fabulous room upgrade, friendly and helpful staff, good security. This was my third stay at this hotel, which I return to for its location and quality of upgraded rooms.
於 2024 年 4 月住了 1 晚
hotel Emperador 於 2024年4月30日的回應
Dear Kerry,We are pleased to know that you enjoyed your visit. It was a pleasure to host you once again.Thank you so much for your opinion.

10/10 優異

Tetyana (BROOKLYN)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location, clean and spacious room, very helpful staff.
於 2024 年 4 月住了 1 晚
hotel Emperador 於 2024年4月30日的回應
Dear Tetyana,Dear Peter, Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoy it.We look forward to welcoming you here again in a near future. Thank you so much for your opinion.

10/10 優異

Peter

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was great. perfect location
於 2024 年 4 月住了 2 晚
hotel Emperador 於 2024年4月30日的回應
Dear Peter, Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoy it.We look forward to welcoming you here again in a near future. Thank you so much for your opinion.

10/10 優異

Rene

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Gran hotel , con muy buena ubicación y excelente servicio Súper recomendado
於 2024 年 4 月住了 5 晚
hotel Emperador 於 2024年4月17日的回應
Estimado Rene, Muchas gracias por alojarse en el Hotel Emperador. Nos alegra saber que disfrutó su estancia. Esperamos poder darle de nuevo la bienvenida en una próxima visita.Muchas gracias por su opinión

10/10 優異

Linda

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel Emperador is fabulous, ideally situated for sightseeing, transport, shopping, restaurants
於 2024 年 4 月住了 4 晚
hotel Emperador 於 2024年4月17日的回應
Dear Linda,Thank you so much for choosing Hotel Emperador. We are pleased to know that you enjoyed your stay here with us.Look forward to welcoming you again in a future.Thank you for your opinion.

4/10 欠佳

Bennice

家人同遊
不滿：職員與服務和住宿狀況
They upgraded me alright to a room next to the one they are fixing. Then, the hall, elevator and lobby started smelling some kind of a chemical and so did the water in the faucet in our room. We let them know about it but was dismissed saying that it is in the air and not in the water instead of checking if it may have seeped in to the pipes next room. So we used bottle water for everything. It was clear after a few days but we were concerned for the people that stayed next door.
於 2024 年 4 月住了 4 晚
hotel Emperador 於 2024年4月17日的回應
Dear Bennice,Thank you for your stay here at hotel Emperador. Our apologies for the inconveniences about the smelling. but we must say that before giving that answer, we had all the information and we knew that it wasnt dangerous to anyone. We understand that the smell of paiting was strong but we are obviously the first to be interested in ensuring that our guests ans staff are safe.Thank you again for your feedback.Hope to welcome here again in a future.

10/10 優異

luis

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall very good but could't take a hot shower at night, water got cold after a few minutes.
於 2024 年 4 月住了 4 晚
HOTEL EMPERADOR 於 2024年4月17日的回應
Dear Luis,We would like to thank your stay at Emperador Hotel.We apologize for the inconvenience.

10/10 優異

Kris See King

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
HOTEL EMPERADOR 於 2024年4月17日的回應
Dear Kris,We appreciate you have stayed at Emperador Hotel.

10/10 優異

SHANNON MAUREEN

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room had a nice view
於 2024 年 4 月住了 7 晚
hotel Emperador 於 2024年4月14日的回應
Dear Shannon,Thank you so much for choosing Hotel Emperador. We are pleased to know that you enjoyed your stay here with us.We look forward to welcoming you in a future.Thank you so much for your opinion.

10/10 優異

PATRICIA

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Muy elegante,bbuenisima ubicacion me toco balcon y la vista perfecta lo ame
於 2024 年 4 月住了 3 晚
hotel Emperador 於 2024年4月14日的回應
Estimada Patricia,Muchas gracias por elegir el Hotel Emperador. Nos alegra saber que disfrutó su estancia. Confiamos en poder darle de nuevo la bienvenida en una próxima visita.Muchas gracias por su opinión.

10/10 優異

mirela

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice
於 2024 年 4 月住了 2 晚
hotel Emperador 於 2024年4月14日的回應
Dear Mirela,hank you so much for choosing Hotel Emperador. We are pleased to know that you enjoyed your stay here with us.We look forward to welcoming you in a future.Thank you so much for your opinion.

10/10 優異

MARIA (guaynabo)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful lobby, hallways and a room with a view. Very secure hotel right on Gran Via, close to the metro and great shopping.
於 2024 年 4 月住了 2 晚
hotel Emperador 於 2024年4月10日的回應
Estimada Maria, Muchas gracias por elegir el Hotel Emperador. Nos alegra saber que disfrutó su estancia en nuestro Hotel. Esperamos poder darle de nuevo la bienvenida en un futuro próximo.Gracias por su opinión.

8/10 不錯

Arianna

商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Muy buena ubicación buen servicio
於 2024 年 4 月住了 1 晚
hotel Emperador 於 2024年4月10日的回應
Estimada Arianna,Muchas gracias por elegir el Hotel Emperador. Nos alegra saber que disfrutó su estancia en nuestro Hotel. Esperamos poder darle de nuevo la bienvenida en un futuro próximo.Gracias por su opinión.

10/10 優異

Armando

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location to walk to other locations and right next to the subway station. Would stay again.
於 2024 年 3 月住了 3 晚
hotel Emperador 於 2024年4月8日的回應
Dear Armando,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. We look forward to welcoming here again in a future.Thank you so much for your opinion.

10/10 優異

Bob (San Mateo)

伴侶同遊
讚好：設施服務
Worth the price!
於 2024 年 4 月住了 1 晚
hotel Emperador 於 2024年4月8日的回應
Dear Bob,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. We look forward to welcoming here again in a future.Thank you so much for your opinion.

10/10 優異

Mirtha

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 10 晚
hotel Emperador 於 2024年4月8日的回應
Dear Mirtha,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. We look forward to welcoming here again in a future.Thank you so much for your opinion.

10/10 優異

MATTHEW

家人同遊
讚好：住宿狀況
Liked it
於 2024 年 4 月住了 1 晚
hotel Emperador 於 2024年4月5日的回應
Dear Matthew,Dear Tomas David,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. We look forward to welcoming here again in a future.Thank you so much for your opinion.

10/10 優異

James

伴侶同遊
Incredibly helpful staff!
於 2024 年 4 月住了 1 晚
hotel Emperador 於 2024年4月5日的回應
Dear James,Dear Tomas David,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. We look forward to welcoming here again in a future.Thank you so much for your opinion.

10/10 優異

Tomas David

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My stay at the hotel I can say was very good, there were no setbacks and everything was excellent, the treatment of the staff, the cleanliness, the location, the security, despite being located in the center. I recommend it.
於 2024 年 3 月住了 9 晚
hotel Emperador 於 2024年4月5日的回應
Dear Tomas David,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. We look forward to welcoming here again in a future.Thank you so much for your opinion.

10/10 優異

aracely

於 2024 年 4 月住了 2 晚

8/10 不錯

Sholeh

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Rooftop was very nice . Great breakfast. Perfect location.
於 2024 年 3 月住了 3 晚
hotel Emperador 於 2024年4月8日的回應
Dear Sholeh,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. We look forward to welcoming here again in a future.Thank you so much for your opinion.

8/10 不錯

Chisako

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good location, very convenient to go around famous places.
於 2024 年 3 月住了 2 晚
hotel Emperador 於 2024年4月2日的回應
Dear Chisako, Thank you for your stay here at Hotel Emperador. WE are pleased to find out that you enjoyed It. It was a pleasure to host you and we look forward to welcoming you in a future.Thank you so much for your opinion.

10/10 優異

Ashley

讚好：整潔度、職員與服務、設施服務和住宿狀況
Was exactly what I was expecting
於 2024 年 3 月住了 3 晚
hotel Emperador 於 2024年4月2日的回應
Dear Ashley,Thank you for your stay here at Hotel Emperador. WE are pleased to find out that you enjoyed It. It was a pleasure to host you and we look forward to welcoming you in a future.Thank you so much for your opinion.

8/10 不錯

Jesus

家人同遊
讚好：整潔度
The staff very respectful and kind . Overall I enjoyed my staying at the hotel
於 2024 年 3 月住了 4 晚
hotel Emperador 於 2024年4月2日的回應
Dear Jesus,Thank you for your stay here at Hotel Emperador. WE are pleased to find out that you enjoyed It. It was a pleasure to host you and we look forward to welcoming you in a future.Thank you so much for your opinion.

4/10 欠佳

Trisha

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Unfortunately I didn’t get to stay at the property as I had a medical emergency and wasn’t able to travel. I sent a request to cancel while in the ambulance but the hotel didn’t reply so I had my booking agency call them too and the hotel refused and said it was against their policy. It’s sad, they will take money from clients when there’s an accident/medical emergency and aren’t able to travel. I will not book with them ever again.
於 2024 年 3 月住了 2 晚
hotel Emperador 於 2024年4月3日的回應
Dear Trisha,We regret to read that you had a medical emergency. and you werent able to travel. We hope you are getting better. Trisha, we are surprised for the message as we cannot find any cancellation request from Expedia who are in charge for that as you booked the room directly with them. We are flexible with that issues when the guest provides a certification to confirm the emergency. Please contact EXPEDIA assistance for further help.Kind regards,

10/10 優異

Milvia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente ubicación y limpieza.
於 2024 年 3 月住了 4 晚
hotel Emperador 於 2024年4月2日的回應
Estimada Milvia,Nos alegra saber que disfrutó su estancia en el Hotel Emperador. Esperamos poder darle de nuevo la bienvenida en una próxima visita.Muchas gracias por su opinión.

8/10 不錯

Humberto

於 2024 年 3 月住了 3 晚
HOTEL EMPERADOR 於 2024年4月17日的回應
Dear Humberto,We appreciate you have stayed at Emperador Hotel.

10/10 優異

Juan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel, friendly staff Nice room Bathroom was very dark and a little mold in the shower area But the beds were comfortable and we did enjoy our stay.
於 2024 年 3 月住了 2 晚
hotel Emperador 於 2024年3月26日的回應
Dear Juan,Thank you so much for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here.Hope to welcome here again in a future.Thank you for your opinion

10/10 優異

Norman

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
very convenient location and the rooms are small but very comfortable... quiet area, despite the fact it's right on gran via... rooftop was a great amenity...
於 2024 年 3 月住了 7 晚
hotel Emperador 於 2024年3月25日的回應
Dear Norman,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. Hope to welcome you again in a near future.Thank you so much for your opinion.

10/10 優異

Marco Antonio

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Gran ubicación y trato del personal
於 2024 年 3 月住了 2 晚
hotel Emperador 於 2024年3月25日的回應
Estimado Marco Antonio,Muchas gracias por elegir el Hotel Emperador. Nos alegra saber que ha disfrutado su estancia. Confiamos en poder darle de nuevo la bienvenida en un futuro próximo.Muchas gracias por su opinión.

10/10 優異

Saily

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Un lugar super bien ubicado. Las habitaciones son amplias, cómodas y recién remodeladas.
於 2024 年 3 月住了 4 晚
hotel Emperador 於 2024年3月25日的回應
Estimada Saily,Muchas gracias por elegir el Hotel Emperador. Nos alegra saber que ha disfrutado su estancia. Confiamos en poder darle de nuevo la bienvenida en un futuro próximo.Muchas gracias por su opinión.

10/10 優異

Juan Ramon

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente ubicación, impecable servicio
於 2024 年 3 月住了 5 晚
hotel Emperador 於 2024年3月25日的回應
Estimado Juan Ramon, Muchas gracias por elegir el Hotel Emperador. Nos alegra saber que ha disfrutado su estancia. Confiamos en poder darle de nuevo la bienvenida en un futuro próximo.Muchas gracias por su opinión.

8/10 不錯

Sitkiye

家人同遊
讚好：職員與服務和住宿狀況
Good convonience area
於 2024 年 3 月住了 2 晚
hotel Emperador 於 2024年3月25日的回應
Estimado Sitkiye,Muchas gracias por elegir el Hotel Emperador. Nos alegra saber que ha disfrutado su estancia. Confiamos en poder darle de nuevo la bienvenida en un futuro próximo.Muchas gracias por su opinión.