I was there 7 years ago and this time come back felt the Room and facilities are bit old. Breakfast time refills was too slow and not forfill a huge volume of guest taking breakfast at the same time
Dear WAIBING, Thank you to our valued guests for choosing to stay with us. We are delighted to have you as guests in our hotel. Your feedback will help us continuously improve the quality of our services. We hope you have an excellent stay at our hotel, and we look forward to welcoming you again in the future!.....
8/10 不錯
Lai Wa
家人同遊
2023年9月4日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lai Wa
於 2023 年 8 月住了 2 晚
Hotel Management team. 於 2023年10月31日的回應
Dear Lai Wa, "Thank you to our valued guests for choosing to stay with us. We are delighted to have you as guests in our hotel. Your feedback will help us continuously improve the quality of our services. We hope you have an excellent stay at our hotel, and we look forward to welcoming you again in the future!....
8/10 不錯
Ching Ngan
2023年9月3日
Ching Ngan
於 2023 年 8 月住了 1 晚
Hotel Management team. 於 2023年10月31日的回應
Dear Ching, "Thank you to our valued guests for choosing to stay with us. We are delighted to have you as guests in our hotel. Your feedback will help us continuously improve the quality of our services. We hope you have an excellent stay at our hotel, and we look forward to welcoming you again in the future!....
Dear, Kwok Wah,How lovely to read your scores of our hotel! We are so pleased to hear that you and your Family enjoyed your stay with us as always, and we thank you for your review. We are pleased to know that we were able to play a part in helping you to have a memorable experience during your stay. We trust that you were able to make memories that will last you a lifetime, and we look forward to helping you make still more on your next visit with us.We wish you a great time back home, and we hope to welcome you back Home away from Home in the near future!Sincerely yours,Resort Management
10/10 優異
Kin Ho sony
2023年7月15日
讚好:整潔度、職員與服務和住宿狀況
附近有食市,方便
Kin Ho sony
於 2023 年 7 月住了 6 晚
Thada Thungsawang 於 2023年7月20日的回應
Dear, Kin Ho sony,How lovely to read your review of our hotel! We are so pleased to hear that you and your Family enjoyed your stay with us as always, and we thank you for your excellent review, and we look forward to helping you make still more on your next visit with us.We wish you a great time back home, and we hope to welcome you back Home away from Home in the near future!Sincerely yoursResort Management
10/10 優異
Ka Kan Kevin
2023年7月10日
讚好:職員與服務、住宿狀況和客房舒適度
Good hotel but need maintenance and mangement
This is a very good hotel but lack of maintenance and management. The hardware is really good and the hotel environment setting is attracting. However, maybe due to the long lock down period, the hotel has not been catching up with the re-opening pace that most the rooms are not yet re-furbish well for guest to live in. I feel so sad not to see them improving, maybe, to be fair, they have not yet got enough employees to do the jobs yet. I really hope they can catch up soon as I love this hotel that I want to stay here every time I come to Phuket. Please keep up a good effort on it.
Ka Kan Kevin
於 2023 年 7 月住了 3 晚
Thada Thungsawang 於 2023年7月20日的回應
Dear , Ka Kan KevinThank you very much for taking the time to review your details with us at Hotels.com We are delighted to know that we had always made your stay comfortably. We appreciate your kind comment throughout the hotel facilities, food and accommodation.Thank you for your understanding in hotel situation and environment. After hotel has re-opened after covid pandemic we have tried our best to reach our standard of our service. We plan during this coming low season to refurbished and maintaining over hotel area. We hope all plan will be run through and complete by end of October 23.Once again, thank you for your valued feedback, please stay safe and know that you have a friend in Thailand awaiting normalcy.We hope to see you soon in the very near future.With Kind Regards,Resort Management
10/10 優異
Kin Ho sony
親子同遊
2023年7月8日
讚好:整潔度、職員與服務和住宿狀況
包水上樂園入場,附近十多間餐店,亦有便利店,應有盡有,靜中帶旺
Kin Ho sony
於 2023 年 7 月住了 1 晚
Thada Thungsawang 於 2023年7月20日的回應
Dear , Kin Ho SonyThank you very much for taking the time to review your details with us at Expedia. We are delighted to know that we had always made your stay comfortably. Once again, thank you for your valued feedback, please stay safe and know that you have a friend in Thailand awaiting normalcy.We hope to see you soon in the very near future.With Kind Regards,Resort Management
In general, we enjoyed the Water Park and the beach facilities. The breakfast buffet is acceptable but choices are limited and almost the same everyday.
Gym is not opened 24 hours and it closes at 8PM which is a shame because I believe some guest would love to workout at night.
The hotel is very close to the airport but a bit far from city center. It takes around 40mins driving time.
Bad thing about the hotel room is quite old and poorly maintained. The bathroom overhead shower head is very dirty and the bathtub is yellowish & dirty too. The shower head is broken and cannot hold onto the bracket. The balcony door is very heavy and it was hard to close.
Ku Pang Andrew
於 2023 年 3 月住了 4 晚
8/10 不錯
Ling Ling
家人同遊
2023年3月3日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice and spacious villa
Overall it is a very nice villa, however, maybe there were no visitors over the past 3 years, the condition of the room is a bit worn out. We have experienced quite some problems on the filter of the swimming pool, fallen leaves not take care of around the open area and water falling from celing like rain due to block up of air con water tubes. However, our problems were being taken care and fixed almost immediately and everything got solved after their service, I think this is the most important thing we all appreciated. Every service staff is wearing a bright smiling face and are extremely polite when they are doing their job to fix the problems. We are overall very satisfy with this villa as it is very spacious, and the beach is just literally 20 steps from the villa. One thing they can consider is that there should be a larger TV in the living room as it is too big >_< We will definitely come back again.
Ling Ling
於 2023 年 2 月住了 6 晚
8/10 不錯
Kwok Hei
家人同遊
2023年1月29日
讚好:職員與服務
Kwok Hei
於 2023 年 1 月住了 1 晚
Thada Thungsawang 於 2023年2月16日的回應
Dear , Kwok Hei,Thank you very much for taking the time to review your good score with us. We are delighted to know that we had always made your stay comfortably. We appreciate your kind comment throughout the hotel facilities, food and accommodation.Once again, thank you for your valued feedback, please stay safe and know that you have a friend in Thailand awaiting normalcy.We hope to see you soon in the very near future.With Kind Regards,Resort Management
10/10 優異
Jackson
家人同遊
2023年1月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
超棒的住宿經驗
住宿經驗無懈可擊
員工服務態度良好
房間又新又大
公設讚到爆
Jackson
於 2023 年 1 月住了 4 晚
Thada Thungsawang 於 2023年2月16日的回應
Dear ,Thank you very much for taking the time to review your details with us . We are delighted to know that we had always made your stay comfortably. We appreciate your kind comment throughout the hotel facilities, food and accommodation.Thank you highlighting the fabulous service of our Hotel Staff's, we appreciate your comments on the friendly and helpful customer service we provide.Once again, thank you for your valued feedback, please stay safe and know that you have a friend in Thailand awaiting normalcy.We hope to see you soon in the very near future.With Kind Regards,Resort Management
10/10 優異
Mei Yu Kimmy
家人同遊
2023年1月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
泳池、沙灘、水上樂園
Mei Yu Kimmy
於 2023 年 1 月住了 4 晚
10/10 優異
CHEUK HO
2023年1月23日
CHEUK HO
於 2023 年 1 月住了 3 晚
8/10 不錯
Kwun Wai
2022年12月17日
Kwun Wai
於 2022 年 12 月住了 1 晚
8/10 不錯
Yat Ming
家人同遊
2022年12月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
酒店內部設施不錯,但附近缺乏景點,餐廳,商店,等設施。
Yat Ming
Thada Thungsawang 於 2022年12月7日的回應
Dear , Yat MingThank you very much for taking the time to review your details with us at Expedia Group. We are delighted to know that we had always made your stay comfortably. We hope to see you soon in the very near future.With Kind Regards,Thada Thungsawang Mr.)Resort Manager
Dear ,
Thank you very much for taking the time to review your details with us at Hotel.com. We are delighted to know that we had always made your stay comfortably. We appreciate your kind comment throughout the hotel facilities, food and accommodation.
Thank you highlighting the fabulous service of our Managerl Staff's at restaurant to taking care your child while he were sick.
Once again, thank you for your valued feedback, please stay safe and know that you have a friend in Thailand awaiting normalcy.
We hope to see you soon in the very near future.
With Kind Regards,
Thada Thungsawang Mr.)
Resort Manager
8/10 不錯
真實旅客
2020年1月28日
讚好:職員與服務、設施服務和住宿狀況
真實旅客
於 2020 年 1 月住了 5 晚
Guest Experience Team 於 2020年2月22日的回應
Dear valued guest ,
Thank you for taking time to rate us on Expedia and choosing to stay with us.
We hope to welcome you back soon to Splash Beach Resort!
8/10 不錯
Yiu Keung
家人同遊
2020年1月2日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Yiu Keung
於 2019 年 12 月住了 4 晚
Guest Experience Team 於 2020年2月26日的回應
Dear Yiu Keung,
Thank you for staying with us and we are excited to welcome you back again to Splash Beach Resort.
Regards,
Dear ElizaLao,
We were delighted to host you during your recent holiday at Splash Beach Resort. We appreciate the time you have taken to provide us with some feedback regarding your experience.
We look forward to welcoming you back to Splash Beach Resort very soon.
Best wishes ,
10/10 優異
真實旅客
親子同遊
2019年12月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This resort is good for family trip. Kids love the swimming pool and water park so much. It far away from city but if compare to city one, I love here more. The beach is clean and nice too.
真實旅客
於 2019 年 12 月住了 3 晚
Guest Experience Team 於 2020年2月22日的回應
Dear valued guest ,
Thank you very much for choosing Splash Beach Resort as your recent holiday destination. We appreciate both your patronage and for taking the time to review your experience.
We look forward to welcoming you back to Splash Beach Resort very soon.
Best Regards ,
6/10 一般
真實旅客
2019年12月21日
讚好:整潔度和住宿狀況
真實旅客
於 2019 年 12 月住了 1 晚
Guest experience team 於 2020年2月17日的回應
Dear value guest ,
Thank you for choosing to stay with us, it was a pleasure seeing you here.
6/10 一般
真實旅客
家人同遊, 親子同遊
2019年11月23日
讚好:整潔度、職員與服務和住宿狀況
Villa 面積夠大,亦算清潔,上層冷氣不足,更有一房間冷氣有問題,雖然很快來維修,但仍比較弱。自助晚餐不好吃。
Thank you very much for choosing Splash Beach Resort as your recent holiday destination. We appreciate both your patronage and for taking the time to review your experience.
We look forward to welcoming you back to Splash Beach Resort very soon.
8/10 不錯
真實旅客
2019年9月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2019 年 8 月住了 2 晚
Sunanta Nilbovorn 於 2019年9月5日的回應
Thank you very much for choosing Splash Beach Resort as your recent holiday destination. We appreciate both your patronage and for taking the time to review your experience.
We look forward to welcoming you back to Splash Beach Resort very soon.
8/10 不錯
Alan
2019年8月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice
Staff r very nice and polite, especially staff name Honey, thank for Hospitality. thanks.
Alan
於 2019 年 8 月住了 2 晚
Sunanta Nilbovorn 於 2019年9月5日的回應
Thank you very much for choosing Splash Beach Resort as your recent holiday destination. We appreciate both your patronage and for taking the time to review your experience.
We look forward to welcoming you back to Splash Beach Resort very soon.
10/10 優異
TAK SHING
2019年8月29日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
TAK SHING
於 2019 年 8 月住了 4 晚
Sunanta Nilbovorn 於 2019年9月5日的回應
Thank you very much for choosing Splash Beach Resort as your recent holiday destination. We appreciate both your patronage and for taking the time to review your experience.
We look forward to welcoming you back to Splash Beach Resort very soon.
8/10 不錯
真實旅客
2019年8月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2019 年 8 月住了 1 晚
Sunanta Nilbovorn 於 2019年9月5日的回應
Thank you for staying at Splash Beach Resort, we appreciate you taking the time to post your review.
We look forward to welcoming you back to Splash Beach Resort very soon.
8/10 不錯
真實旅客
2019年8月22日
讚好:整潔度、職員與服務和設施服務
真實旅客
於 2019 年 8 月住了 2 晚
Sunanta Nilbovorn 於 2019年9月5日的回應
Thank you for staying at Splash Beach Resort, we appreciate you taking the time to post your review.
We look forward to welcoming you back to Splash Beach Resort very soon.