住宿正面 (夜晚)

馬尼拉杜斯特塔尼酒店的評價

5 out of 5
馬尼拉杜斯特塔尼酒店
Arnaiz Ave, Ayala Center, Makati, Manila

評價

8.8

優異

10 分評分,優異;1559 則評價中有 960 則" "
8 分評分,不錯;1559 則評價中有 348 則" "
6 分評分,一般;1559 則評價中有 119 則" "
4 分評分,欠佳;1559 則評價中有 82 則" "
2 分評分,很差;1559 則評價中有 50 則" "

8.8/10 

整潔度

9.2/10 

職員與服務

8.6/10 

設施服務

8.4/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Kejie

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Stanley Lo, General Manager 於 2024年1月29日的回應
Dear Kejie,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards,Stanley Lo General Manager

10/10 優異

Kejie

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Stanley Lo, General Manager 於 2023年12月12日的回應
Dear Mr. Kejie,Thank you for the perfect rating. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards,Stanley Lo General Manager

10/10 優異

Kejie

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
餐饮特别丰盛,早餐的泰式糕点很特别,我很喜欢,他们家我还住过其它一家都没有这样的选择。 房间大,交通比较方便。
於 2023 年 12 月住了 2 晚
Stanley Lo, General Manager 於 2023年12月6日的回應
Dear Mr. Kenjie,Thank you for your wonderful review! We're delighted that you enjoyed the richness of our food offerings, particularly the special Thai pastries served during breakfast. It's fantastic to hear that our variety stands out compared to your other hotel experiences.We're pleased that you found our rooms spacious and that our location provided convenient transportation options for your needs.Your feedback is appreciated, and we look forward to continuing to provide you with exceptional experiences during your stays with us.Warm regards,Stanley LoGeneral Manager

10/10 優異

TADAHIRO

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
very kind staff many many
於 2024 年 4 月住了 4 晚

10/10 優異

Melchor

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Enjoyed our stay
於 2024 年 4 月住了 2 晚

10/10 優異

Vivian

讚好:整潔度、職員與服務和住宿狀況
Very kind and respectful staff
於 2024 年 4 月住了 1 晚

6/10 一般

Rowena

多人同遊
不滿:設施服務
Staff are friendly. During my stay, it was busy day and I understand but that doesn't mean they have no time to clean my room. They forgot to clean and they said they will come back until evening nobody showed up to clean.
於 2024 年 4 月住了 2 晚

10/10 優異

Vicel

讚好:整潔度、職員與服務、設施服務和住宿狀況
excellent service
於 2024 年 4 月住了 1 晚

6/10 一般

NOEL (Smithtown)

讚好:整潔度
not much effort to accommodate request for king bed and free breakfast for one day of the two day stay since we're leaving late the second day instead of the ff morning 😟
於 2024 年 4 月住了 2 晚

10/10 優異

desmond

讚好:整潔度、職員與服務、設施服務和住宿狀況
Good value
於 2024 年 4 月住了 3 晚

10/10 優異

Frank

於 2024 年 4 月住了 1 晚
Stanley Lo, General Manager 於 2024年4月26日的回應
Dear Mr. Frank,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager

10/10 優異

Franco

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was remarkable and very accommodating. A very convenient location as well, being next to the mall (walking distance). I will definitely recommend Dusit to any of my relatives and friends who come to visit Manila. Well done👍💯
於 2024 年 4 月住了 3 晚
Stanley Lo, General Manager 於 2024年4月26日的回應
Dear Mr. Franco, Thank you for choosing to stay at Dusit Thani Manila and for taking the time to share your wonderful experience with us.We are thrilled to hear that our staff provided you with remarkable and very accommodating service. It's fantastic to know that you found our location very convenient, being next to the mall within walking distance.Your recommendation means a lot to us, and we truly appreciate your kind words.We look forward to welcoming your relatives and friends to Dusit Thani Manila in the future!Warm regards,Stanley LoGeneral Manager

10/10 優異

Hubert

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The Staff were accommodating and direct when assistance was needed.
於 2024 年 4 月住了 2 晚
Stanley Lo, General Manager 於 2024年4月26日的回應
Dear Hubert,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

4/10 欠佳

Grace

家人同遊, 商務旅客
讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
Change newer linen.
於 2024 年 4 月住了 9 晚
Stanley Lo, General Manager 於 2024年4月23日的回應
Dear Ms. Grace,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

10/10 優異

Satoko

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hospitality and smiles of the hotel staff made my stay very comfortable. Thank you very much. The DEVARANA SPA in the hotel is refreshing and relaxing. It's a wonderful spa.
於 2024 年 4 月住了 4 晚
Stanley Lo, General Manager 於 2024年4月23日的回應
Dear Satoko, Thank you for sharing your positive experience with us!We are thrilled to hear that you had a comfortable stay and enjoyed the hospitality of our staff. Providing our guests with a refreshing and relaxing experience is our top priority, and we are delighted that you found our Devarana Spa to be wonderful.Your kind words are greatly appreciated, and we look forward to welcoming you back to Dusit Thani Manila soon for another relaxing experience.Warm regards,Stanley LoGeneral Manager

6/10 一般

Jillian

讚好:職員與服務
Close to everything
於 2024 年 4 月住了 1 晚
Stanley Lo, General Manager 於 2024年4月23日的回應
Dear Ms. Jillian,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

10/10 優異

Amparo

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a great and comfortable stay at Dusit Thani Manila . Customer service was amazing and all staff was so friendly. Very convenient to all the malls in Makati ,definitely will be back and recommend to friends and family.
於 2024 年 4 月住了 2 晚
Stanley Lo, General Manager 於 2024年4月23日的回應
Dear Amparo, Thank you for choosing Dusit Thani Manila for your recent stay and for taking the time to share your wonderful feedback!We are delighted to hear that you had a great and comfortable stay with us and that our customer service exceeded your expectations. Your kind words about our friendly staff and convenient location are truly appreciated.Thank you for recommending us to your friends and family. We look forward to welcoming you back on your next visit to Makati!Warm regards,Stanley LoGeneral Manager

10/10 優異

Jeffrey

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Dusit Thani has always been a home away from home. Will always choose this property whenever I needed a hotel in Makati. Great experience!
於 2024 年 4 月住了 2 晚
Stanley Lo, General Manager 於 2024年4月23日的回應
Dear Mr. Jeffrey, Thank you for choosing Dusit Thani Manila as your home away from home in Makati!We are delighted to hear that you had a great experience with us. It's always a pleasure to welcome you back, and we appreciate your loyalty to our property.Looking forward to your next visit!Warm regards,Stanley LoGeneral Manager

10/10 優異

Jose

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Stanley Lo, General Manager 於 2024年4月23日的回應
Dear Mr. Jose,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager

10/10 優異

John

讚好:整潔度、設施服務和住宿狀況
Great stay. Highly recommended. Better than most 4 and 5 star hotels in Manila/Makati/Ortigas. Been to many.
於 2024 年 4 月住了 1 晚
Stanley Lo, General Manager 於 2024年4月23日的回應
Dear Mr. John, Thank you for choosing Dusit Thani Manila and for taking the time to share your feedback!We are thrilled to hear that you had a great stay with us and that you highly recommend Dusit Thani Manila. Your kind words about our property are truly appreciated, especially coming from someone who has experienced many hotels in in Metro Manila. We look forward to welcoming you back for another wonderful stay!Warm regards,Stanley LoGeneral Manager

10/10 優異

Kevin

讚好:整潔度、職員與服務、設施服務和住宿狀況
I lose this hotel and it's a great value for the money you pay. I was complaining, in my head, about the price of the Pantry burger on the in-room dinning menu until I broke down and ordered it. Best burger and fries I've ever had.
於 2024 年 4 月住了 1 晚
Stanley Lo, General Manager 於 2024年4月23日的回應
Dear Mr. Kevin, Thank you for sharing your recent experience with us!We are delighted to hear that you enjoyed our in-room dining experience, especially the Pantry burger. It's fantastic to know that we were able to exceed your expectations and provide you with the best burger and fries you've ever had. Your kind words mean the world to us!We truly appreciate your feedback and look forward to welcoming you back for another memorable stay at Dusit Thani Manila.Warm regards,Stanley LoGeneral Manager

10/10 優異

Mark

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Stanley Lo, General Manager 於 2024年4月23日的回應
Dear Mr. Mark,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager

10/10 優異

Marko

讚好:整潔度、職員與服務、設施服務和住宿狀況
Overall a great stay.
於 2024 年 4 月住了 3 晚
Stanley Lo, General Manager 於 2024年4月18日的回應
Dear Mr. Marko,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

10/10 優異

John

讚好:整潔度、職員與服務、設施服務和住宿狀況
I have stayed at many Makati and Ortigas hotels. Never this one. Very pleased. Really a top notch hotel. Price was reasonable so I stayed on the VIP floor. Lounge has free breakfast and snack/dinner. Food really very good for a hotel style buffet. Suite room is huge and nice. Also very quiet. Recommended.
於 2024 年 4 月住了 2 晚
Stanley Lo, General Manager 於 2024年4月18日的回應
Dear Mr. John,Thank you for choosing to stay with us and for sharing your wonderful feedback. We are thrilled to hear that your experience at Dusit Thani Manila exceeded your expectations.It's fantastic to know that you found our hotel to be top-notch and that you were pleased with Club floor amenities, including the complimentary breakfast and snack/dinner offerings in the lounge. We're delighted that you enjoyed the quality of our food, and we're pleased to hear that you found our suite rooms spacious, comfortable, and quiet.Your recommendation means a lot to us, and we're grateful for your kind words. We look forward to welcoming you back for another exceptional stay in the future. Warm regards,Stanley LoGeneral Manager

10/10 優異

Kevin

讚好:整潔度、職員與服務、設施服務和住宿狀況
I like this hotel and the staff is always attentive and fast. My hotel laundry bill turned out to be outrageously high and I will never do my clothes here again, but it's an excellent hotel.
於 2024 年 4 月住了 1 晚
Stanley Lo, General Manager 於 2024年4月18日的回應
Dear Mr. Kevin,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

6/10 一般

Kazuaki

伴侶同遊
不滿:整潔度和職員與服務
このホテルは何度も何度も利用しているが、改装後のシャワー設備は部屋によって評価が分かれる。今回泊まった部屋のシャワー設備は最悪だった。理由は、シャワーヘッドを壁に向けて使用しないと洗面所が水浸しになってしまい後始末で大変な思いをさせられたからである。過去にもお湯の出が悪かったり、シャワーヘッドが安定しなかったりと、とにかく使いずらいのが現状。老朽化したホテルだけに早急に改善が望まれる。
於 2024 年 4 月住了 3 晚
Stanley Lo, General Manager 於 2024年4月18日的回應
Dear Kazuaki,Thank you for being a loyal patron of Dusit Thani Manila and for sharing your recent experience with us. We sincerely apologize for the inconvenience you encountered with the shower facilities during your stay.Your feedback regarding the shower situation is concerning, and we truly appreciate you bringing it to our attention. Ensuring the comfort and satisfaction of our guests is our top priority, and we take your comments very seriously.To address this matter promptly and effectively, we kindly ask for the room number or any additional details about your stay so that we can investigate the issue further and implement necessary improvements. Our goal is to provide consistently exceptional experiences for all our guests, and your feedback will help us achieve that.Once again, we apologize for the inconvenience you experienced, and we thank you for your understanding and cooperation. We look forward to hearing from you soon and to the opportunity to regain your trust and exceed your expectations on your next visit.Warm regards,Stanley LoGeneral Manager

10/10 優異

Sosa

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Pool need to upgrade ..
於 2024 年 4 月住了 2 晚
Stanley Lo, General Manager 於 2024年4月18日的回應
Dear Ms. Sosa, Thank you for sharing your feedback regarding our pool area. We value your input as it helps us identify areas for improvement.We apologize for any inconvenience you experienced and assure you that we take your comments seriously. We will review your feedback carefully and consider any necessary upgrades to enhance our guests' experience at the pool.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,Stanley LoGeneral Manager

10/10 優異

orin

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly staff .
於 2024 年 4 月住了 4 晚
Stanley Lo, General Manager 於 2024年4月18日的回應
Dear Orin,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager

10/10 優異

Ria

讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent location Except bathroom amenities needs some upgrade
於 2024 年 3 月住了 4 晚
Stanley Lo, General Manager 於 2024年4月18日的回應
Dear Ms. Ria,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel's location excellent. Providing convenient access to our guests is a top priority, and we're glad you appreciated it.We appreciate your feedback regarding the bathroom amenities. We are constantly striving to enhance the overall guest experience, and your input helps us identify areas for improvement. Rest assured, we will take your suggestion into consideration as we continue to make upgrades and enhancements to our facilities.Thank you once again for your valuable feedback, and we hope to have the pleasure of welcoming you back to our hotel in the future.Warm regards,Stanley LoGeneral Manager

10/10 優異

Vivian

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Always stayed at the hotel when i go home to the PI
於 2024 年 4 月住了 2 晚
Stanley Lo, General Manager 於 2024年4月15日的回應
Dear Ms. Vivian, Thank you for choosing to stay with us whenever you visit the Philippines. We truly appreciate your loyalty and continued support.It's always a pleasure to welcome you back to our hotel, and we're delighted to be your preferred choice of accommodation during your visits to the country. Our team works hard to ensure that each stay is memorable and comfortable for our guests, and we're glad to hear that you've consistently enjoyed your experiences with us.We look forward to welcoming you back on your next trip home to the Philippines. Warm regards,Stanley LoGeneral Manager

10/10 優異

Darrio

讚好:整潔度、設施服務和住宿狀況
Great Stay would come back again
於 2024 年 4 月住了 2 晚
Stanley Lo, General Manager 於 2024年4月11日的回應
Dear Mr. Darrio,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a great stay at Dusit Thani Manila and that you would consider returning in the future.Ensuring our guests' satisfaction is our top priority, and we are thrilled to know that your experience met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are pleased to hear that we succeeded in making your stay enjoyable.We would be honored to welcome you back for another memorable stay at Dusit Thani Manila.Warm regards,Stanley LoGeneral Manager

10/10 優異

Elaine

於 2024 年 4 月住了 1 晚

2/10 很差

Garfield

家人同遊
不滿:整潔度、設施服務和住宿狀況
The property is very old. 3 star is the most for the comfort of the room. mold, peeling paint, odour.
於 2024 年 4 月住了 3 晚
Stanley Lo, General Manager 於 2024年4月8日的回應
Dear Garfield,Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience or discomfort you experienced due to the condition of your room.Please rest assured that we take guest feedback seriously, and we will address the issues you mentioned promptly to ensure that our rooms meet the high standards of comfort and cleanliness that our guests expect and deserve.We appreciate your understanding and patience as we work to improve our facilities. If there is anything else we can do to make your next stay more enjoyable, please do not hesitate to let us know.Warm regards,Stanley LoGeneral Manager

10/10 優異

Juanito (Calgary)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We love the place so comfortable and the service from the front desk are excellent
於 2024 年 4 月住了 2 晚
Stanley Lo, General Manager 於 2024年4月8日的回應
Dear Juanito, Thank you for sharing your wonderful feedback with us! We are thrilled to hear that you had a comfortable stay and received excellent service from our front desk team.Providing exceptional service and ensuring our guests' comfort are our top priorities, and it's rewarding to know that we succeeded in meeting your expectations. Your kind words will be shared with our team, and they will be delighted to hear that their efforts made a positive impact on your stay.We look forward to welcoming you back for another enjoyable experience at Dusit Thani Manila in the future. Warm regards,Stanley LoGeneral Manager

10/10 優異

Wataru

於 2024 年 4 月住了 2 晚

10/10 優異

VELLA (HARPERS FERRY)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Front desk, Pantry and Transportation staff were very helpful and friendly.
於 2024 年 4 月住了 3 晚
Stanley Lo, General Manager 於 2024年4月8日的回應
Dear Vella, Thank you for sharing your positive feedback about your recent stay with us. We are delighted to hear that our front desk, Pantry, and transportation staff provided you with helpful and friendly service. Your kind words will be shared with our team, and they will be thrilled to know that their efforts were appreciated.We always strive to ensure that our guests feel welcome and well taken care of throughout their stay, and it's wonderful to hear when we succeed in doing so. We hope to have the pleasure of welcoming you back to our hotel in the near future for another enjoyable stay.Warm regards,Stanley LoGeneral Manager

10/10 優異

catherine

於 2024 年 4 月住了 1 晚
Stanley Lo, General Manager 於 2024年4月26日的回應
Dear Ms. Catherine,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager

10/10 優異

Doyeub

於 2024 年 4 月住了 3 晚
Stanley Lo, General Manager 於 2024年4月26日的回應
Dear Doyeub,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager

6/10 一般

Christopher

讚好:整潔度和職員與服務
What is so premier or executive about a suite without a microwave???
於 2024 年 3 月住了 2 晚
Stanley Lo, General Manager 於 2024年4月4日的回應
Dear Mr. Christopher Thank you for taking the time to share your feedback with us. We appreciate your input regarding the amenities provided in our suites.We apologize for any inconvenience caused by the absence of a microwave in your suite. We understand that modern conveniences like microwaves are important for our guests, especially in premier or executive suites. Please be assured that we take your feedback seriously, and we will review our suite amenities to ensure they meet the expectations of our discerning guests.Your satisfaction is our top priority, and we are committed to providing you with a comfortable and enjoyable stay. If there is anything else we can assist you with during your time with us, please do not hesitate to let us know.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,Stanley LoGeneral Manager

6/10 一般

Annalyn

家人同遊
讚好:整潔度、職員與服務和設施服務
The location is good. Room is nice and clean though it has a certain smell maybe because it is old. The door does not close by itself, you have to pull/push to mae sure it is closed. Breakfast Buffet is pricey and the food choices were not so good. The Filipino kakanin were good but the fruits served especially the mangoes were overripe.
於 2024 年 3 月住了 1 晚
Stanley Lo, General Manager 於 2024年4月4日的回應
Dear Ms. Annalyn, Thank you for taking the time to share your feedback regarding your recent stay at Dusit Thani Manila. We appreciate your compliments about our convenient location and the cleanliness of our rooms.We regret to hear about the issues you encountered during your stay. Please accept our apologies for any inconvenience caused by the smell in your room and the difficulty with the door. Your comments have been shared with our housekeeping and maintenance teams to address these concerns promptly and ensure that our rooms are both comfortable and functional for our guests.Regarding your experience at our breakfast buffet, we apologize that it did not meet your expectations. Your feedback about the food choices and the quality of the fruits served, particularly the mangoes, is valuable to us, and we will review our offerings to ensure they align with the expectations of our guests.We appreciate your constructive feedback as it helps us identify areas for improvement and enhance the overall experience for our guests. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.If you decide to stay with us again, please do not hesitate to contact our team directly, and we will do our utmost to ensure that your next visit exceeds your expectations in every aspect.Warm regards,Stanley LoGeneral Manager

4/10 欠佳

Kirandeep

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel is nice, however we had not the best experience, as this is my third time staying at dusit and two times including most current stay had problems with the shower and sleep was ruined as had a engineer on site, no coffee and tea In room.
於 2024 年 3 月住了 2 晚
Stanley Lo, General Manager 於 2024年4月4日的回應
Dear Kirandeep,Thank you for taking the time to share your feedback regarding your recent stay at Dusit Thani Manila. We sincerely apologize for the inconvenience and disappointment you experienced with the issues encountered during your stay.Your feedback regarding the recurring problems with the shower is concerning, and we assure you that we take such matters very seriously. We have shared your comments with our engineering team to address any underlying issues promptly and ensure that our facilities are functioning as expected to provide a comfortable experience for our guests.Furthermore, we regret that you were not provided with coffee and tea in your room, as this falls short of the standards we strive to maintain. Please accept our apologies for this oversight, and rest assured, we will take steps to ensure that all necessary amenities are readily available in our guest rooms.As a returning guest, your satisfaction is of utmost importance to us, and we are disappointed to hear that your recent stay did not meet your expectations. We value your continued loyalty and hope that you will give us another opportunity to provide you with the exceptional experience that you deserve.If you decide to stay with us again, please do not hesitate to reach out to our team directly so that we may personally ensure that your next visit exceeds your expectations in every aspect.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to Dusit Thani Manila in the future.Warm regards,Stanley LoGeneral Manager

10/10 優異

Jessica

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Centrally located, fabulous staff.
於 2024 年 3 月住了 4 晚
Stanley Lo, General Manager 於 2024年4月1日的回應
Dear Ms. Jessica, Thank you for sharing your feedback with us. We are delighted to hear that you found our hotel to be centrally located and that you had a fabulous experience with our staff.At Dusit Thani Manila, we strive to provide exceptional service and create memorable experiences for all our guests. Your kind words about our staff are truly appreciated, and we will make sure to pass along your compliments to our team.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can assist you with, please do not hesitate to reach out.Warm regards,Stanley LoGeneral Manager

8/10 不錯

Cynthia

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property is near everything like shopping malls, it’s safe place & everyone is very helpful. Enjoy your stay in Dusit Thani Manila, Philippines
於 2024 年 3 月住了 2 晚
Stanley Lo, General Manager 於 2024年4月4日的回應
Dear Ms. Cynthia,Thank you for taking the time to share your feedback following your recent stay at Dusit Thani Manila. We are thrilled to hear that you enjoyed your time with us and that our hotel's convenient location near shopping malls, coupled with its safety and the helpfulness of our staff, contributed to a memorable experience.Ensuring our guests have a seamless and enjoyable stay is our top priority, and we are delighted that you found our property to meet your needs and expectations. Your kind words about our team's helpfulness are truly appreciated, and we will be sure to pass along your compliments to them.We hope you had a wonderful time exploring Makati and its vibrant surroundings during your stay with us. Should your travels bring you back to Manila, we would be honored to welcome you back to Dusit Thani Manila for another enjoyable experience.Thank you once again for choosing to stay with us, and we look forward to welcoming you back in the future.Warm regards,Stanley LoGeneral Manager

2/10 很差

Azela

於 2024 年 3 月住了 3 晚
Stanley Lo, General Manager 於 2024年4月18日的回應
Dear Ms. Azela,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager

8/10 不錯

Cynthia

多人同遊
讚好:整潔度、職員與服務和設施服務
Need to upgrade some appliances like fridge, phone plugs, bathroom sink, bathroom shower room plugs & carpets inside the room. Other than that it’s nice hotel.
於 2024 年 3 月住了 2 晚
Stanley Lo, General Manager 於 2024年4月4日的回應
Dear Ms. Cynthia,Thank you for taking the time to provide your feedback regarding your recent stay at Dusit Thani Manila. We appreciate your comments and regret any inconvenience you experienced due to the condition of some appliances and amenities in your room.Please accept our sincere apologies for any inconvenience caused by the condition of the fridge, phone plugs, bathroom sink, shower room plugs, and carpets in your room. Your feedback is invaluable to us, and we will promptly address these issues to ensure that they are resolved and that our rooms meet the high standards of comfort and functionality that our guests expect and deserve.We are pleased to hear that despite these concerns, you still found our hotel to be nice overall. Your satisfaction is important to us, and we are committed to continuously improving our facilities and services to provide you with a more enjoyable and comfortable stay in the future.If you plan to stay with us again, please do not hesitate to reach out to our team directly, and we will do our utmost to ensure that your next experience exceeds your expectations.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to our hotel soon.Warm regards,Stanley LoGeneral Manager

10/10 優異

Nathaniel

讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean, safe rooms and courteous employees
於 2024 年 3 月住了 2 晚
Stanley Lo, General Manager 於 2024年4月4日的回應
Dear Mr. Nathaniel,Thank you for taking the time to share your feedback following your recent stay at Dusit Thani Manila. We are thrilled to hear that you found our rooms clean and safe, and that our employees were courteous throughout your stay.Maintaining a clean and safe environment for our guests is a top priority for us, and we are delighted that you recognized our efforts in this regard. Additionally, we take great pride in providing exceptional service to all our guests, and we are pleased to hear that our employees were courteous and attentive to your needs.Your positive feedback serves as great encouragement to our team as we continue to strive for excellence in hospitality. We are grateful for your patronage and look forward to welcoming you back for another memorable stay in the future.If there is anything specific you would like us to prepare for your next visit, please do not hesitate to let us know. Thank you once again for choosing to stay with us.Warm regards,Stanley LoGeneral Manager

6/10 一般

Mary (Elmwood Park)

家人同遊
A little bit outdated compared to Conrad but great location because it is closer to Glorietta Mall. The breakfast buffet was a bit disappointing.
於 2024 年 3 月住了 1 晚
Stanley Lo, General Manager 於 2024年3月26日的回應
Dear Ms. Mary,Thank you for sharing your feedback with us following your recent stay. We appreciate your kind words regarding our hotel's convenient location near Glorietta Mall.However, we regret to learn that you found certain aspects of your experience to be outdated compared to other properties. Please know that we continuously strive to enhance our facilities and services to meet and exceed the expectations of our discerning guests.Regarding the breakfast buffet, we apologize for any disappointment you may have experienced. Rest assured that your feedback has been shared with our culinary team for review and improvement.We truly value your patronage and hope to have the opportunity to welcome you back for an enhanced experience in the future.Warm regards,Stanley LoGeneral Manager

10/10 優異

Victor

於 2024 年 3 月住了 3 晚
Stanley Lo, General Manager 於 2024年4月15日的回應
Dear Mr. Victor,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards,Stanley Lo General Manager

10/10 優異

Jerry

於 2024 年 3 月住了 1 晚
Stanley Lo, General Manager 於 2024年4月15日的回應
Dear Mr. Jerry,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards,Stanley Lo General Manager

10/10 優異

Yasunori

讚好:整潔度、職員與服務、設施服務和住宿狀況
サムスンのテレビが毎回調子悪い。
於 2024 年 3 月住了 15 晚
Stanley Lo, General Manager 於 2024年3月25日的回應
Dear Yasunori,Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you experienced with your Samsung TV during your stay. Please rest assured that we take such issues very seriously and will work diligently to resolve them promptly.Our technical team will be notified immediately to investigate the malfunctioning TV in your room and ensure that it is repaired or replaced as soon as possible. Your comfort and satisfaction are of utmost importance to us, and we will do everything in our power to rectify this situation.Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding and patience as we work to address this issue.Warm regards,Stanley LoGeneral Manager