Dear Valued Guest, Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. Hope to see you again soon! Best regards, Leo Amante Asst. Front Office Manager

Thank you for staying at The Exchange Regency Residence Hotel!

Dear Chunyuan, We would like to thank you for choosing The Exchange Regency. We hope that we will see you again soon. Sincerely, Hazel Hazel G. Novelles Director of Sales & Marketing On behalf of The Exchange Regency Residence Hotel

Thank you so much for your stay! We appreciate your comment. Rest assured that we will continue the good service

Thank you for staying at The Exchange Regency! Hope to have you back.

Dear Audie,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Estelita,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. Hotel management is currently looking at your comments so that we can rectify and improve certain aspects of our operations. We would like to assure you that this is not something that The Exchange Regency is known for. Please do note that we conduct regular pest control treatment as a proactive measure to eliminate the presence of cockroaches and the like.We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Mr. Alper,Thank you so much for taking the time to share your experience during your recent stay. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Frederic,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay great.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Dean,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We would like to assure you that this is not something that The Exchange Regency is known for. Please do note that we conduct regular pest control treatment as a proactive measure to eliminate the presence of cockroaches and the like. We wish you could have informed us immediately with your room concerns, we could have sent our housekeeping to help resolve your concerns.Please do note that Management is currently taking steps to improve our facilities and services. We are pleased to inform you that the hotel has started with our room renovation and will be ready within the year.We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Prince,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Myette,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay great. Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Mr. Sean,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We would like to assure you that this is not something that The Exchange Regency is known for. Please do note that we conduct regular pest control treatment as a proactive measure to eliminate the presence of cockroaches and the like. We wish you could have informed us immediately with your room concerns, we could have sent our housekeeping to help resolve your concerns.We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Mr. Elijah,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay great.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Ms. Nina,Thank you for taking the time to share your review with us. We are very happy to hear that you had a good stay with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for a better guest experience. The hotel management is currently taking steps to upgrade and refurbish some of our facilities especially now as we approach the new normal.Looking forward to your next staycation with us.Keep safe and Godspeed Arvin RaymundoAssistant Front Office Manager

Dear Mr. Darwin,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We're sorry to hear your feedback about the unpleasant smell of our towels. Your concerns have been forwarded to our Housekeeping team and we are checking with our partner laundry provider on use of alternative laundry cleaning detergent that’s more pleasant to the nose. Thank you and we hope that you will accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Shan,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. It is very gratifying to know that our efforts to give the best quality service have been appreciated. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional. Looking forward to your next stay with us. Keep safe and Godspeed, Arvin RaymundoAssistant Front Office Manager

Dear Mr. Tan,Thank you so much for taking the time to share your experience during your recent stay with us. We are very happy to hear that you enjoyed your recent stay with us. For your kitchen detergent concerns, dishwashing soap is available upon request and is not included in our standard room set-up as verified with our Housekeeping team.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Mr. MartinWe would like to extend our most sincere apologies about your bad experience here in our hotel. We are customarily known for our special attention to detail, and we remorse that we missed the mark during your stay.We hope that you would accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Mr. Gerald,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We're sorry to hear the room weren't up to the standards you've come to expect from us. Hotel Management is taking steps to upgrade some of our facilities and to schedule refurbishment of our rooms in coordination with the Building Condominium Corporation. As for your check-in experience, we are truly sorry for that. We are slowly adjusting our manning as we transition to the new normal and that includes adjusting our current skeletal manning.Our team is really working hard to provide you with seamless service despite working on skeletal manning. We try our best to accommodate all guest requests to ensure that we satisfy and make the stay of our guests more comfortable.We hope that you would accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Mr. Comision,Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. We hope we could directly talk with you so you can share with us the details of your stay with us.Thank you and we look forward to hearing from you.Keep safe.Sincerely,Arvin RaymundoAssistant Front Office Manager

Dear Mr. Maximo,Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas.We hope to get the opportunity to see you once again on your next visit to Ortigas.Looking forward to your next visit.Keep safe.Sincerely,Arvin RaymundoAssistant Front Office Manager

Dear Mr. Jesuk, Thank you so much for taking the time to share your experience during your recent stay with us. We are happy to hear that you enjoyed your stay. We have shared your feedback with the rest of the team and they are happy knowing that we made your stay exceptional. We can’t wait to have you back with us again soon. Looking forward to your next stay with us. Keep safe and Godspeed, Arvin Raymundo Assistant Front Office Manager

Dear Mr. Barry, Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. We hope we could directly talk with you so you can share with us the details of your stay with us. Thank you and we look forward to hearing from you. Keep safe. Sincerely, Arvin Raymundo Assistant Front Office Manager

Dear Mr. Guilbert, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for a better guest experience. We're sorry to hear that you were disappointed during your recent stay. Management is taking steps to address concern on the sightings of pest and is working closely with our pest control service provider. As of this writing, ongoing intensified treatment is being done to prevent this issue from recurring. Again, our sincere apologies and we hope that you would give us another opportunity to be of service to you again when the opportunity presents itself. Stay safe and Godspeed, Arvin Raymundo Assistant Front Office Manager

Dear Mr. Barry, Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. We hope we could directly talk with you so you can share with us the details of your stay with us. Thank you and we look forward to hearing from you. Keep safe. Sincerely, Arvin Raymundo Assistant Front Office Manager

Dear Ms. Kristin, Thank you for taking the time to share your feedback with us. We are very pleased to hear that you rated your stay a perfect score of 5. Our team strive to provide our guests with a comfortable and relaxing stay and we are pleased that we were provide you such. Our property is approaching it’s 10th year this July and as a proactive gesture, we are currently taking steps to refurbish and update some of the facilities of the property. Looking forward to your next staycation with us. Keep safe and Godspeed, Arvin Raymundo Assistant Front Office Manager

Dear Valued Guest, Thank you for letting us know of your concerns in detail. We regret to hear about your unpleasant experience here in our hotel. Additional towels will be given to you upon your request as we minimized or even prevent accessing all our quarantine floors for safety during this pandemic. Were sorry that your sink clogged during your stay. We hope that you would give us another chance to be of service to you again after this pandemic. Stay safe, Leo Amante Assistant Front Office Manager

Dear M, Thank you for taking the time to share with us your experience in our hotel. However, we are disheartened to learn that we failed to impress you. As of the moment, we are in a process of replacing old floors as part of our room enhancement. We are also conducting training in excellent customer service to equip our staff with proper guidelines in customer care to ensure that they have the passion and the ability to serve all our guests with excellence. As to the sightings of roaches, it could be the result of our intensified fumigation, but we have already contained this. Please accept our sincere apologies and give us another opportunity to be of service to you, so we can give you a truly relaxing experience. We look forward to seeing you again after this pandemic! Stay safe & Godspeed, Leo Amante Asst. Front Office Manager

Dear Ms. Mel, Thank you very much for taking the time to write a review of our property. We are delighted to know that our staff were able to provide you excellent service during your stay. However, we are disheartened to learn that you did not have a pleasurable stay because of the air-conditioning concern. We do a routine check and have preventive maintenance program to ensure the functionality of our equipment prior to giving it to our guests. We apologize if the air-conditioning unit malfunctioned during your stay. We have started replacing some of our old AC units to serve you better. Rest assured that we shall take your comments to heart as we aim to improve on overall level of satisfaction of our guests. We hope you can give us another opportunity after this pandemic, so we can continue with giving you a great stay. Stay safe & Godspeed, Leo Amante Asst. Front Office Manager

Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. We would be more than glad if you could share with us in greater details your experience of your recent stay. We hope to have another opportunity to be of service to you, Mr. Sang goo! Stay safe & Godspeed, Leo Amante Asst. Front Office Manager

Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. We would be more than glad if you could share with us in greater details your experience of your recent stay. We hope to have another opportunity to be of service to you! Best regards, Leo Amante Asst. Front Office Manager