Clean and well presented staff are friendly ...............
真實旅客
於 2020 年 6 月住了 1 晚
10/10 優異
真實旅客
2020年6月12日
讚好:職員與服務、設施服務和住宿狀況
真實旅客
於 2020 年 6 月住了 2 晚
4/10 欠佳
Dion (Melbourne )
伴侶同遊
2020年6月12日
不滿:職員與服務
Property failed to honour booking made and confirmed with WOTIF. Property also failed to return 2 phone calls made on morning of check in, asking to confirm booking.
All efforts were made by me to ensure a great weekend away for my WIFEs birthday.
Property and booking service failed me completely and have offered nothing to rectify the situation.
Bad service and bad form. Means no money will be spent with either WOTIF or Hotel Sorrento in the future.
I will also use my customer right to denounce both businesses in all future conversations