I found the hotel very nice and everyone was very polite and helpful
Latasha
於 2024 年 5 月住了 4 晚
2/10 很差
Fatou
多人同遊
2024年5月30日
不滿:整潔度、職員與服務、設施服務和住宿狀況
The first night I stayed it was infested with bugs in my room, second room the door battery died I had to go back and up 4 times to be service bathroom was nasty . I had to ask for room service multiple times
Fatou
於 2024 年 5 月住了 4 晚
6/10 一般
Melody
家人同遊, 商務旅客
2024年5月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The music at the pool all night long created a negative experience for us. The view was spectacular but to have the view you overlook the pool and 9 hrs of music and bongos took its toll.
Melody
於 2024 年 5 月住了 5 晚
2/10 很差
Chantal
多人同遊
2024年5月30日
讚好:設施服務和住宿狀況
不滿:職員與服務
My first rooms shower heads were filled with mold
, the ceiling clearly had a leak and mold formed . I was swapped to a complimentary room
However the remaining of my stay wasn’t so pleasant due to coming back to the room after placing a do not disturb sign on the door and housekeeping deciding to go in the room to only make the bed not take the trash out or anything along those line but decided to steal my Tiffany bracelet that was on the edge of bed prior to leaving out for not even 3 hours. Housekeeping should’ve never entered my room with my do not disturb sign up let alone slow my bracelet. It’s now 6 days later still no update on what’s going on . I checked out Tuesday prior to leaving followed up
Was advised claims would
Be contacting me it’s now Thursday . To have paid what i paid to not have enjoyed my
Stay let
alone feel comfortable is unsettling to say the least.
Chantal
於 2024 年 5 月住了 4 晚
8/10 不錯
Giuseppe
商務旅客
2024年5月30日
讚好:整潔度
Miss communication from the reception and overcharge