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南蒙哥馬利南機場歡朋酒店的評價

2.5 out of 5
南蒙哥馬利南機場歡朋酒店
60 Wasden Rd, Montgomery, AL

評價

8.0

很好

10 分評分，優異；399 則評價中有 180 則" "
8 分評分，不錯；399 則評價中有 109 則" "
6 分評分，一般；399 則評價中有 51 則" "
4 分評分，欠佳；399 則評價中有 30 則" "
2 分評分，很差；399 則評價中有 29 則" "

8.4/10 

整潔度

8.8/10 

職員與服務

7.8/10 

設施服務

8.0/10 

住宿狀況

7.6/10 

環保程度

評價

10/10 優異

Clyde

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff
於 2024 年 3 月住了 1 晚

10/10 優異

Namyoon

於 2024 年 3 月住了 1 晚
Team Hampton Hope Hull 於 2024年3月26日的回應
Thank you so much!We hope to see you soon!

10/10 優異

Bridgette (Johnson City)

商務旅客
Front desk staff is so friendly and accommodating. I will always book this hotel when traveling thru this area.
於 2024 年 3 月住了 1 晚
Team Hampton Hope Hull 於 2024年3月26日的回應
YAY! Thank you so much!See you soon!

10/10 優異

Bridgette (Johnson City)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The ladies at the front desk were extremely nice, but not in an overly fake hospitality way….they were genuinely nice and made my process very easy.
於 2024 年 2 月住了 1 晚
Team Hampton Hope Hull 於 2024年3月26日的回應
Thank you and we will se eyou soon!

8/10 不錯

Fred

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Staff was excellent! Room was fine. Sliding Shower door would slide open if I hadn’t used a facecloth to wedge it shut. I informed the front desk of this issue. Would stay again. Good breakfast.
於 2024 年 2 月住了 1 晚
Team Hampton Hope Hull 於 2024年3月26日的回應
Thank you Fred!We are in the process of renovating and can't wait to get our new doors! Come back and see us!

8/10 不錯

David L

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall hotel is really good staff was very nice, friendly, helpful. The only issue we had and it very well could be us not use to it. When we first checked into our room it had a very heavy smell of bleach that lasted well into the evening. Would we stay here again, YES.
於 2024 年 2 月住了 3 晚
Team Hampton Hope Hull 於 2024年3月26日的回應
David thank you so much!I will make sure housekeeping is aware.See oyu soon!

10/10 優異

Mary (Tucson)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient to Danley Field airport.

10/10 優異

Mary (Tucson)

於 2024 年 1 月住了 1 晚
Team Hampton Hope Hull 於 2024年3月26日的回應
Thank you so much Mary!Please come back!

10/10 優異

Roy

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Like I said easy to check in very friendly
於 2024 年 1 月住了 1 晚

2/10 很差

Chris

於 2023 年 12 月住了 1 晚

8/10 不錯

Melba

家人同遊
讚好：整潔度和客房舒適度
於 2023 年 12 月住了 1 晚

2/10 很差

Timothy

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
於 2023 年 11 月住了 3 晚

8/10 不錯

Jessica

於 2023 年 11 月住了 1 晚

8/10 不錯

Fernando

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚

4/10 欠佳

Gonul

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Otel altyapısı çok eski. Bir çok aksaklıkla karşılaştık.
於 2023 年 10 月住了 1 晚

4/10 欠佳

Angela

讚好：職員與服務
Very friendly staff nice stay
The hotel room had trash left it in the corner under the desk. An empty water bottle is left on the side of the bed next to the wall that my husband stepped on in the middle night. Good thing they did not cut him or anything. I spoke this stephanie in the morning at the desk. She was very pleasant and understanding. I hope they add a point to my award as she actually promised. But overall our stay was very nice everybody was very nice to us and friendly.
於 2023 年 10 月住了 1 晚
Wanda 於 2023年10月23日的回應
Ms. Angela,I am so sorry to hear this. I will take action immediately. We do strive for every stay to be a great one. Obviously, we dropped the ball.I am so sorry and yes mam I am awarding you 20,000 points today!

4/10 欠佳

Will

Bait and switch
Checked in, given a room and we walked in on another guest. They had no idea the room was already occupied. Got us another room, but smaller and not what we expected. We chose them since they were pretty friendly even though the price was asking the highest in the area. Next day i am driving and someone calls asking for a credit card for an additional $75 pet fee. They then blamed Hotels.com for not disclosing the extra fee. I did this was not my fault that it is something they need to take up with Hotels.com since they chose to use them to advertise their hotel. I was then told that i better call back by 1pm with payment info. I said that the owner can call me so s we can discuss.
於 2023 年 9 月住了 1 晚
Wanda 於 2023年9月20日的回應
Hello Mr. Will,I assure you there is no "bait and switch" going on at my hotel. The pet fee is 75 and the front desk was not aware that you had a pet. The room still has a very bad dog odor and can't be rented. Thank you for staying and be safe and well. Wanda Haden GM

8/10 不錯

Dan

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
First I’ll give you all the positives. I booked online and it was less expensive doing it that way. Check in was easy staff very nice. Room was clean, sheets clean, good water pressure, plenty of hot water, fridge and microwave in the room. Front desk girl very nice and informative! Negative and this was big for us! When I called hotel the 1st time and mentioned we had a dog the gentleman said absolutely nothing about a pet fee nor does it state anything about one online BUT when we checked in we got blasted with a $75?non-refunanle pet fee. This fee is extreme and it put us way over budget. My husband is furious. I went down and spoke to the front desk girl and she said she could do absolutely nothing about it. Absolutely no consideration or a way to make this right except her apology. I asked her if she could waive all or even partial off our rate. Wouldn’t even consider talking to her supervisor when I suggested it. Now we are in a poor mood!
於 2023 年 9 月住了 1 晚
Wanda 於 2023年9月17日的回應
Mr.Dan,I will be taking this pet fee off of your bill.I will make sure extra training is done to ensure guests are aware of the fee and I will also revisit the cost! I am always happy to help and just want you to come back and enjoy staying with us! Thank you for for letting me know! See you soon! Wanda and Team

6/10 一般

GORDON

家人同遊
讚好：整潔度和職員與服務
Staff was wonderful stay was ok
The staff was super and checkin was also. The hormone was well used. The air conditioner made wired noises when cycling on and off. Also the bed was hard. That’s fine for some but not me.
於 2023 年 8 月住了 1 晚

10/10 優異

Catherine

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to I 65, and good price.
於 2023 年 7 月住了 1 晚

6/10 一般

Christopher

於 2023 年 7 月住了 1 晚

10/10 優異

henry

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Great staff
於 2023 年 7 月住了 1 晚

4/10 欠佳

Clare

親子同遊, 多人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Poor plumbing in rooms. Had to switch rooms after the toilet quit working and ended up having similar issues in the new room. Response of staff to the issue was limited and disappointing. Milk at breakfast was spoiled. I doing recommend leaving on the counter in ice for hours.
於 2023 年 7 月住了 1 晚
Wanda 於 2023年7月13日的回應
Thank you for the feedback Clare.I am not aware of any plumbing issues other than toilets being stopped up due to excessive paper in them but will investigate right away!I will address the milk concern right away as well! Please come back and allow us to make it a great stay!

2/10 很差

Cameron

家人同遊, 親子同遊
不滿：整潔度、職員與服務和住宿狀況
Dirty room and walls. Soft spots in the floor. Swimming pool was green looked like a pond. Animal hair in floor of room.
於 2023 年 6 月住了 1 晚
Wanda 於 2023年7月5日的回應
Cameron I have not been able to locate your reservation to investigate any concerns. Please feel free to reach out to me if I can be of further service

6/10 一般

Jakob

於 2023 年 6 月住了 1 晚
Team Hampton 於 2023年7月22日的回應
Thank you so much.

4/10 欠佳

Jeffrey

讚好：職員與服務
於 2023 年 6 月住了 1 晚
Wanda Haden GM 於 2023年7月1日的回應
I am sorry that you did not enjoy staying with us. I wish I had more feedback so that I could address any concerns that you had.

6/10 一般

Ashley

家人同遊
不滿：住宿狀況和客房舒適度
Just "ok"
The lady at the front desk when checking in wasn't rude, but wasnt overly kind and welcoming either. The coffee station was out of the little cardboard holders that go around the coffee cup to keep the hot cup from burning your hand, and there were a couple in the hotel room, but there was dirt on them. The bathroom toilet roll holder was missing from the bathroom. The room seemed relatively clean, no bugs or anything. The room did not have a microwave or fridge, which we were expecting, as most Hampton Inns have one in the rooms. The lady at the front desk during check out said she hoped that would happen whenever they update the hotel. We didnt stay for breakfast, as we were just ready to get out of there. There was a note at the front desk saying the WiFi was knocked out during a recent storm. When going down the elevator, you couldn't push the 1st floor button until the doors were already closed and you had sat in the closed elevator for a moment. This wasnt the worst hotel we have ever stayed at, but the visit was just "ok".
於 2023 年 6 月住了 1 晚
Team Hampton 於 2023年7月22日的回應
Thank you for the feedback. We hope you will come back again.

8/10 不錯

Scotty

家人同遊
讚好：整潔度和職員與服務
Clean and friendly staff.
於 2023 年 6 月住了 1 晚

8/10 不錯

Sherita

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 2 晚

6/10 一般

Matthew

家人同遊
They gave keys to our room to another family and they came in on us.
於 2023 年 6 月住了 1 晚

8/10 不錯

Barbara

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Check-in
My only complaint was check-in. We had driven several hours and we were ready to check-in (which was supposed to be at 3:00) I was asked to come back at 4:00 because my room was not ready. Every thing else was very nice. Room was clean, comfortable bed. Friendly staff.
於 2023 年 5 月住了 2 晚

6/10 一般

Deborah

伴侶同遊
讚好：整潔度和住宿狀況
Just an overnight stay, but our room was out of shampoo (luckily we had some packed) but when I mentioned this as I checked out, the person at the desk didn’t seem too concerned.
於 2023 年 5 月住了 1 晚
Wanda and Team 於 2023年5月22日的回應
Thank you so much Deborah. It is important to me!I want every comment and concern welcomed and action taken by the staff.I will address this right away.Please come back again!

10/10 優異

David

於 2023 年 5 月住了 1 晚
Wanda and Team 於 2023年5月22日的回應
Thank you David!

2/10 很差

julia

於 2023 年 4 月住了 1 晚
Wanda and Team 於 2023年5月22日的回應
Thank you Mrs.Julia I would love some feedback on why the 2 out of 10. I use the feedback to make improvements and because I care what our guests think.

6/10 一般

Shely

讚好：職員與服務
不滿：住宿狀況
Location right off the interstate was great, the staff was good/friendly. The breakfast was so good. Very comfortable bed. The pillows not so much, very small not king or standard size it seemed, more like the size of a child's pillow. The room was clean but very out dated. Had blocks under the air/heat that was a out dated air conditioner wall unit that was leaking and had the carpet soaked around it the next morning. Which was reported at checkout to staff. The bathroom sink also had blocks under it as well. We have stayed at other locations of Hampton hotels several times but this location was disappointing for the price paid. Outside of property was very clean and no doubt looks like all Hampton Hotels should. Lobby area very nice and clean. However, after stepping off the elevator on the 2nd floor was a different story. Carpet and walls had very noticeable stains all the way to our room, which was almost at the end of the hallway!! Definitely would not book with this location again!
於 2023 年 4 月住了 1 晚
Wanda and Team 於 2023年4月10日的回應
I am incredibly sorry that you did not enjoy your stay. We are going to undergo a renovation in the fall and we are very excited for it! I hope you will come back and see the new hotel! It will be very nice!

6/10 一般

Kevin

家人同遊
不滿：住宿狀況和客房舒適度
Had to ask for a shower curtain, sheets for pull out bed, beds were old, sunk in the middle, and had no support.
於 2023 年 3 月住了 1 晚

2/10 很差

Denise

伴侶同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
A very worn out property. We checked in and the key card on our room door was not working. Every time we needed access to our hotel room over a three day stay we had to wait for a key from the front desk and to be let in. Extremely inconvenient. I was promised a discount on the first nights stay due to this inconvenience and never got it. Also, on the second day of our stay, we requested housekeeping to freshen our room with clean towels. We left for sightseeing and returned six hours later to our room that had not been serviced. Our bathroom had black mold in it in two places, and the bedding did not fit the king size bed. As a Hilton property I expected better. I will return to Marriott properties after this experience.
於 2023 年 3 月住了 3 晚

6/10 一般

Julienne Elizabeth

家人同遊
讚好：職員與服務
不滿：住宿狀況
Not enough help and there was no coffee at breakfast. The air conditioner/heater in our room had broken parts and were left on the floor.
於 2023 年 3 月住了 2 晚

6/10 一般

Barbara

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
The room smelled a little musty/moldy. The bedding had stains on it.
Wanda 於 2023年3月14日的回應
Thank you and I will address the linen right away!

4/10 欠佳

John

於 2023 年 3 月住了 1 晚

8/10 不錯

John

商務旅客
讚好：職員與服務、設施服務和住宿狀況
Helpful front desk people
於 2023 年 3 月住了 2 晚
Wanda 於 2023年3月8日的回應
Thank you! Please come back soon!

6/10 一般

Gale

於 2023 年 3 月住了 1 晚

10/10 優異

patricia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 1 晚
Wanda Haden 於 2023年3月8日的回應
Thank you! Hope to see you again soon!

10/10 優異

David

於 2023 年 1 月住了 1 晚

10/10 優異

Theresa

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The staff was absolutely amazing! My room, the lobby and other shared spaces were clean. I love Jared!
於 2023 年 1 月住了 1 晚
Wanda Haden 於 2023年3月8日的回應
Thank you so much! Jared is such a jewel! We hope to see you soon!

8/10 不錯

Carl

於 2023 年 1 月住了 1 晚

6/10 一般

Nader

家人同遊
讚好：職員與服務和客房舒適度
不滿：整潔度
於 2022 年 12 月住了 1 晚

2/10 很差

Christina

於 2022 年 12 月住了 1 晚

6/10 一般

Patricia

讚好：職員與服務
不滿：住宿狀況和客房舒適度
Disappointed in Hampton
First off the staff was absolutely amazing, friendly and helpful....but the hotel left alot to be desired. The first room we were in, the shower didnt work well, the room was dirty, toilet paper holder falling off the wall. We did get moved to a better room, but there were bugs on top of the a/c, the shower head was pulled away from the wall, not the cleanest room ive been in, the beds were uncomfortable, but the staff was great. We have stayed in many Hamptons but this was the worst.
於 2022 年 11 月住了 5 晚

6/10 一般

Harry

家人同遊
讚好：職員與服務和設施服務
Nice hotel friendly staff large spacious room. Bathroom was outdated and had wallpaper peeling off the wall and grout missing. Shower walls were dirty
於 2022 年 11 月住了 1 晚