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芒特普萊森特-查爾斯頓凱藝酒店的評價

2.5 out of 5
芒特普萊森特-查爾斯頓凱藝酒店
310 Johnnie Dodds Blvd., Mount Pleasant, SC

評價

8.0

很好

10 分評分，優異；1002 則評價中有 409 則" "
8 分評分，不錯；1002 則評價中有 309 則" "
6 分評分，一般；1002 則評價中有 134 則" "
4 分評分，欠佳；1002 則評價中有 79 則" "
2 分評分，很差；1002 則評價中有 71 則" "

8.0/10 

整潔度

8.4/10 

職員與服務

7.6/10 

設施服務

7.6/10 

住宿狀況

8.0/10 

環保程度

評價

8/10 不錯

Lynn A

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Mold on bathroom tile in shower. Strong smell of perfume in the room. Noisy air conditioner. Otherwise fine!
於 2024 年 5 月住了 2 晚
GM 於 2024年5月15日的回應
I am very sorry for the issues you had. I will loook into this and make necessary corrections. We do hoprmyou will visit again.

2/10 很差

Marilyn

商務旅客
讚好：整潔度
不滿：職員與服務和住宿狀況
Staff rude and uncooperative. Key unlocked door but door stuck and had to move hanlde and shove on door to open. Cannot use available htmi port for firestick. Staff was rude when i asked if there was something i could do. Batteries needed to be replaced in remote and she told me i had to come to office and my room in very back
於 2024 年 5 月住了 1 晚
GM 於 2024年5月13日的回應
I am very sorry for the inconvenience you had. I will share with staff to make sure we are handling these issues correctly.

8/10 不錯

Anne

伴侶同遊
讚好：整潔度
Hotel & pool area was very clean.
於 2024 年 5 月住了 3 晚
GM 於 2024年5月13日的回應
We thank you and hope to see you again soon.

10/10 優異

Herbert

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I had a long hard day of driving and just wanted to relaxe. I misunderstood some details and the friendly staff made sure i was taken care of. I was very pleased the room was clean, quite, and comfortable. The breakfast was good . Staff was very professional. I would definitely recommend the stay there. It is perfectly positioned for a visit to the beautiful city of Mt. Pleasant. Thank you. The Moore family
於 2024 年 5 月住了 1 晚
GM 於 2024年5月9日的回應
We sincerely appreciate and value your feedback Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

8/10 不錯

Peter (Clover)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
This place was decent for the price. It got a little loud at night due to some guests being outside partying, but it wasn’t the worst thing. The location is perfect.
於 2024 年 5 月住了 2 晚
GM 於 2024年5月9日的回應
We sincerely appreciate and value your feedback Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

6/10 一般

Maryanne

家人同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
The quality of the hotel was not very good. I do not remember a Quality Inn in this poor of condition. The staff was friendly though.
於 2024 年 5 月住了 2 晚
GM 於 2024年5月9日的回應
I am very sorry for the inconvenience you had. We are working on property improvements and hope you will try us again.

6/10 一般

Elaine (Bridgewater)

家人同遊
Average at best.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月6日的回應
On behalf of our entire team, I would like to thank you for staying with us and providing feedback about your stay.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 不錯

Jennifer

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was clean, the breakfast was excellent for a hotel breakfast and the staff were pretty nice!
於 2024 年 5 月住了 3 晚
GM 於 2024年5月6日的回應
On behalf of our entire team, I would like to thank you for staying with us and providing feedback about your stay.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 很差

Wenrong

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
When we check in at 3pm, the room was not ready and we waited for 1 hour. And no one let me know when it was ready. I have to ask again and again. And they didn't be nice and show respect to us. Just tell me I DON'T KNOW when it was ready. And when I ask how I can know when it would be ready, the answer was still I DON'T KNOW.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月6日的回應
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I would like to thank you for staying with us and providing feedback about your stay.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 優異

matt

讚好：整潔度和住宿狀況
於 2024 年 4 月住了 1 晚
GM 於 2024年5月6日的回應
On behalf of our entire team, I would like to thank you for staying with us and providing feedback about your stay.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 優異

Jenny

多人同遊
讚好：整潔度、職員與服務和設施服務
Great place to stay centrally located to beaches and downtown Charleston.
於 2024 年 4 月住了 2 晚
GM 於 2024年5月6日的回應
On behalf of our entire team, I would like to thank you for staying with us and providing feedback about your stay.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 一般

James

不滿：整潔度、職員與服務和住宿狀況
Don’t desk employee was having a rough day? Kinda rude and seemed like she had better things to do
於 2024 年 4 月住了 1 晚
GM 於 2024年4月30日的回應
I am very sorry for the inconvenience you had. I will speak with desk clerks to ensure we are treating guest with respect and being courteous. We do hope you will give us another try.

2/10 很差

jeffrey

家人同遊
They had to re key our cards 3 times. We got locked out of room twice. Room was clean but old looking. Bathroom wasn’t filthy but wasn’t close to clean.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月30日的回應
I am very sorry for the issues and will work hard to resolve the problem. We do hope you will visit again.

10/10 優異

Gurcharan

讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked the welcome and professional front desk even at 1030 in the night. The lady was very nice and directed me to Coffee kiosk and asked me if Ibwabted more water bottles. Small courtesies go a long way.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月30日的回應
We thank and appreciate you so much. We hope you will visit again soon.

10/10 優異

mary

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Faith the woman at the front desk was very helpful and friendly. The kids had fun in the pool. We would stay here again.
於 2024 年 4 月住了 2 晚
GM 於 2024年4月30日的回應
We thank you so much and hope you will visit again soon.

10/10 優異

Roy (Mactier)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Great location
於 2024 年 4 月住了 3 晚
GM 於 2024年4月29日的回應
We thank you for staying with us and hope to see you again

6/10 一般

Andre

讚好：住宿狀況
不滿：職員與服務
於 2024 年 4 月住了 1 晚
GM 於 2024年4月29日的回應
We thank you for staying with us and hope to see you again.

10/10 優異

Rebecca

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay
於 2024 年 4 月住了 2 晚
GM 於 2024年4月29日的回應
We thank you for staying with us and hope to see you again.

6/10 一般

Tammy

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Our stay was fine but we were afraid to take off our shoes & walk on the carpet in our room as it felt damp & dirty
於 2024 年 4 月住了 1 晚
GM 於 2024年4月26日的回應
Very sorry for the issue. We willlook into it and make corrections. We do hope you will visit with us again.

10/10 優異

Marybeth

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved everything, we will come again.
於 2024 年 4 月住了 2 晚
GM 於 2024年4月26日的回應
We thank you so much and look forward to you coming again.

10/10 優異

David

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful area right near main highways.
於 2024 年 4 月住了 4 晚
GM 於 2024年4月26日的回應
Thank you and please do come visit again.

10/10 優異

Adriana (college point)

多人同遊
The hotel was clean, friendly, faith was very helpful and funny. The pink lemonade was great.
於 2024 年 4 月住了 6 晚
GM 於 2024年4月26日的回應
Thank you so much and please come visit again.

10/10 優異

Ellen E.

家人同遊
讚好：整潔度、職員與服務和住宿狀況
This hotel is very close to everything that Charleston has to offer in a very quiet, safe setting.
於 2024 年 4 月住了 2 晚
GM 於 2024年4月26日的回應
We thank you so much and hope to see you again.

10/10 優異

Auburn

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was clean and the staff were really nice!! The breakfast was actually one of the best I’ve had in a hotel!
於 2024 年 4 月住了 1 晚
GM 於 2024年4月24日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Mt. Pleasant - Charleston. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 不錯

Julie

家人同遊
讚好：整潔度和職員與服務
First room, blind didnt close completely. Went to desk and asked for a new room. This was cheerfully done by the staff. Breakfast was good and tasty. Three out of 4 ice machines didnt work.
於 2024 年 4 月住了 3 晚
GM 於 2024年4月23日的回應
I am very sorry for the issue with the ice machines. I will look into this and make corrections. WE do hope you will visit again.

10/10 優異

Hunter

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is a good place to stay if you have a tournament at Shipyard 16-20 min drive to the park.
GM 於 2024年4月23日的回應
Glad you had a good visit ,hope to see you next tournament.

10/10 優異

Linda B (Winston-Salem)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Had a great stay here, very clean and had a wonderful breakfast.
於 2024 年 4 月住了 3 晚
GM 於 2024年4月23日的回應
We thank you so much and cant wait to have you back with us.

4/10 欠佳

Tiffany

家人同遊
讚好：整潔度
不滿：職員與服務和設施服務
Housekeeping was wonderful. Front desk not friendly never greeted. Would not allow you to check in even with early check in until 3 pm. My moms room was available since esrly morning and they still made her wait until 3 and we even requested esrly check in. Asked for towels and was told have to get from housekeeping asked where i could find them. Was told not sure when they even arrive.
於 2024 年 4 月住了 2 晚
GM 於 2024年4月23日的回應
I am very sorry for the confusion. When requesting an early check in, it is just that a request. The desk ladies cant check you in until housekeeping gives the all clear. I will speak with the staff and make sure they are relaying room availability correctly as well as linen request. I thank you for taking the time to let us know of the inconvenience and we will work hard to correct these infractions so that it does not continue to happen. We do hope you will give us another try.

10/10 優異

gene

讚好：整潔度、職員與服務和住宿狀況
Clean and comfortable.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月23日的回應
We thank you so much and cant wait to have you back with us!!

10/10 優異

Ann-Marie

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Awesome stay
於 2024 年 4 月住了 3 晚
GM 於 2024年4月20日的回應
We thank you very much and hope to see you again!

10/10 優異

Teresa (Tremonton)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I little expensive for an average hotel.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月18日的回應
We thank you for staying with us and hoepe to see you again.

6/10 一般

Jemma

親子同遊
Bathtub was old and faucet was broken. We stayed for 2 days and both kids were sick after 1 night. Mold I’m assuming
於 2024 年 4 月住了 2 晚
GM 於 2024年4月18日的回應
I am very sorry for the issues you had. We thank you for letting us know. We will look inot the concerns you shared and make adjustments and corrections where needed.We thank you for staying with us and hope to see you again.

10/10 優異

Laura

讚好：整潔度、職員與服務和住宿狀況
Nice place for a couple nights!
於 2024 年 4 月住了 2 晚
GM 於 2024年4月18日的回應
We thank you for staying with us and hoepe to see you again.

8/10 不錯

Jamie

讚好：整潔度、職員與服務和住宿狀況
Convenient Location. Hot Breakfast.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月18日的回應
We thank you for staying with us and hoepe to see you again.

6/10 一般

Jo-Ann

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Breakfast dining room was extremely small, cramped, and very busy. Lobby should be smaller, dining space larger. Toilet in the room didn’t flush well. Shower head and water diverter needs changing
於 2024 年 4 月住了 3 晚
GM 於 2024年4月18日的回應
Thank you for sharing this. We are currently wirking on updates.We thank you for staying with us and hope to see you again.

10/10 優異

David

伴侶同遊
讚好：整潔度、職員與服務和設施服務
The breakfest was great but a few things could have been fixed in the room
於 2024 年 4 月住了 2 晚
GM 於 2024年4月18日的回應
We thank you for staying with us and hoepe to see you again. Thank you for sharing this. We are currently working on updates.

8/10 不錯

Carl

讚好：整潔度、職員與服務和住宿狀況
Great Stay A
於 2024 年 4 月住了 2 晚
GM 於 2024年4月15日的回應
We thank you very much and hope to see you again.

4/10 欠佳

David

於 2024 年 4 月住了 2 晚
GM 於 2024年5月6日的回應
I am very sorry for the issues you had.On behalf of our entire team, I would like to thank you for staying with us and providing feedback about your stay.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 不錯

Rachel

讚好：整潔度、職員與服務和住宿狀況
The property was good and met the needs for an unplanned/unexpected stay. Affordable compared to the area.
於 2024 年 4 月住了 2 晚
GM 於 2024年4月15日的回應
We thank you very much and hope to see you again.

10/10 優異

Cody

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a great time staying at this property. The location is awesome and it’s the best priced hotel around. The room was clean and the the air conditioning worked great. The hotel staff was very helpful and friendly. I would highly recommend!
於 2024 年 4 月住了 2 晚
GM 於 2024年4月15日的回應
We thank you very much and hope to see you again.

10/10 優異

John

於 2024 年 4 月住了 1 晚
GM 於 2024年5月6日的回應
On behalf of our entire team, I would like to thank you for staying with us and providing feedback about your stay.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 欠佳

Madelyne

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
Right at the bridge, close to downtown but not in downtown Charleston. Everything felt dirty and bed was very uncomfortable. Too expensive for what it was. Front office lady was nice though.
於 2024 年 4 月住了 2 晚
GM 於 2024年4月15日的回應
I am very sorry you didnt have a great stay with us. We will look into your concerns and make necessary corrections. We hope you would give us another try at a later date.

8/10 不錯

Brad

家人同遊
讚好：整潔度
We had a good stay.
於 2024 年 4 月住了 3 晚
GM 於 2024年4月15日的回應
We thank you very much and hope to see you again.We really appreciate your business.

10/10 優異

Jennifer

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
GM 於 2024年4月15日的回應
We thank you very much and hope to see you again.

10/10 優異

Anne

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
GM 於 2024年4月15日的回應
We thank you very much and hope to see you again.We really appreciate your business.

10/10 優異

Nathanael

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Service is 5star wonderful employees and the maintenance dept and cleaning stuff number 1
於 2024 年 4 月住了 1 晚
GM 於 2024年4月15日的回應
We thank you very much and hope to see you again.We really appreciate your business.

10/10 優異

AILEEN

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We were in for the bridge run and I booked my hotel late.I was very pleased with the rates compared to other hotels for that weekend. Our room looked newly updated. it was nice and clean. the staff went above and beyond to accommodate the races with very early breakfast and waters and snacks. They even did a bbq the night before. they were very friendly.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月11日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Mt. Pleasant - Charleston.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 優異

Jill

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We always stay here when we are in the Charleston area. Can’t beat the location and the rooms are nice at a great value.
於 2024 年 4 月住了 2 晚
GM 於 2024年4月11日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Mt. Pleasant - Charleston.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

8/10 不錯

Susan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location to get to downtown
於 2024 年 4 月住了 3 晚
GM 於 2024年4月10日的回應
We thank you very much and hope you will visit again.

4/10 欠佳

Taylor

伴侶同遊
不滿：設施服務
Fine if you just need a place to sleep.
於 2024 年 3 月住了 4 晚
GM 於 2024年4月9日的回應
I am very sorry if we failed to meet your needs. If you would like to share, we welcome you to call the property and seak with management in reagrds to whatever the issue was. We do hope you will visit again.