Dear Jia Rong Thank you very much for your candid review of your recent stay at our hotel. Your feedback is very important to us. Thank you for appreciating the maintenance of our facility, security and the mobile phones in the rooms. We have taken note of your comments on our rain showers. Please rest assured that we are taking the appropriate measures to make better our services for your comfort. We would be honored to host you during your next visit to Nairobi and as always we strive at offering better service and experience at the Boma Nairobi. Thank you

Dear Jia Rong Thank you ones again for taking the time to review our facility. I am happy to hear that you enjoyed our services. I would like to inform you that The Boma Hotel is 4 min drive to Capital Centre, 3 min drive to Naivas Super Market, a mall that houses a Coffee shop and a chemist as well and also 3 min drive to Nextgen Mall. Our Concierge Team is equipped to advice and direct you to your areas of interest. In your next visit, kindly do not hesitate to ask for assistance. It would be our pleasure to show you around our area. We look forward to your next visit. Take care

Dear Michael,Thank you for sharing your wonderful experience at The Boma Hotel Nairobi. We're thrilled to hear that you found our hotel to be an excellent choice for business travelers and that everything worked smoothly during your stay.It's fantastic to know that you enjoyed our fast internet, flawless air conditioning, and well-appointed room amenities. Providing a comfortable and efficient environment for our guests is always our top priority.We're especially proud of our dedicated and well-trained staff, who always go above and beyond to assist our guests. We'll be sure to pass along your kind words to our team members.Furthermore, we're glad you appreciated our modern and well-maintained property, as well as our conference facilities and dining options. We strive to provide a comprehensive experience for our guests, whether they're traveling for business or leisure.Thank you for recommending The Boma Hotel Nairobi to others, and for recognizing our value for money proposition. We're honored to have provided you with a memorable stay, and we look forward to welcoming you back in the future.Warm regards,Yasmine EidCluster General Manager

Dear Manfred,Thank you so much for taking the time to leave us such a wonderful review following your recent stay at Boma Nairobi! We're thrilled to hear that you enjoyed your stay with us once again and that you found our room spacious and comfortable. Our staff works hard to ensure every guest feels welcomed and well taken care of, so it's delightful to hear that you found them friendly.We appreciate your loyalty in choosing to stay with us for the second time, and we're already looking forward to welcoming you back again in the future. If there's anything specific you enjoyed about your stay or anything we can improve upon for your next visit, please don't hesitate to let us know.Safe travels, and we can't wait to see you again soon!Warm regards,Yasmine EidCluster General Manager

Dear Tara,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed our lovely breakfast, affordable dinner options, and the convenience of our gym and pool facilities. It's always rewarding to know that our staff's helpfulness contributed positively to your experience.We appreciate your constructive comments regarding areas for improvement. Please accept our apologies for any inconvenience you experienced with the wifi connectivity and the functionality of outlets, especially by the pool area. Rest assured, we'll address these issues promptly to enhance our guests' experience.Regarding the pool hours, we'll certainly consider to better accommodate our guests' schedules. Additionally, we apologize for the inconvenience regarding the availability of ice cubes and the size of the shower in your room. Your feedback is invaluable as we strive to make necessary improvements.Regarding tipping, we apologize for any confusion. We'll explore additional options to make tipping more convenient for our guests, including accepting tips via credit card payments.Thank you once again for sharing your insights, and we hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Yasmine EidCluster General Manager

Dear Petra,Thank you for choosing to stay with us at Boma Hotel and for providing your valuable feedback regarding your recent experience. We are honored to have had the opportunity to host you at our esteemed 5-star establishment.We are delighted to hear that your late-night arrival was met with the attentive care and hospitality that we strive to provide to all our guests, even during the late hours. Ensuring your comfort and satisfaction throughout your stay is always our top priority.However, we understand that there were aspects of your stay that did not meet your expectations, and for that, we sincerely apologize. Your feedback regarding the WiFi connectivity, outlet functionality, pool hours, availability of ice cubes, and the shower configuration in your room has been duly noted. Please rest assured that we will take immediate action to address these concerns and make necessary improvements to enhance the overall guest experience.We also appreciate your feedback regarding tipping and will explore additional options to ensure that our guests can conveniently express their appreciation for our staff's exceptional service.Once again, we sincerely thank you for choosing Boma Hotel for your stay and for taking the time to share your feedback with us. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations on your next visit.Warm regards,Yasmine Eid,Cluster General Manager

Dear WX,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment you experienced during your recent stay at Boma.We understand the importance of providing exceptional service and amenities to our guests, and it is disheartening to learn that we fell short of your expectations. Please rest assured that your concerns regarding the pricing of our coffee, cleanliness of the rooms, and the overall condition of the property have been noted, and we will address them with the relevant departments immediately.We strive to continuously improve our services and facilities, and your feedback is invaluable in helping us identify areas where we can enhance the guest experience. Your comments will be shared with our management team to ensure that necessary measures are taken to prevent similar issues from occurring in the future.Once again, we apologize for any inconvenience you experienced during your stay. We truly value your patronage and hope that you will reconsider visiting Boma in the future, allowing us the opportunity to provide you with the exceptional experience that we are known for.Yasmine Eid,Cluster General Manager

Dear Michalina,Thank you for taking the time to share your feedback with us. We appreciate your detailed review and are glad to hear that you found aspects of your stay enjoyable, particularly the excellent service at our spa and the quality of our food at Tembo restaurant.We apologize for any inconvenience you experienced with the dated aspects of our property, such as the shower doors and decor. Rest assured, we are continually striving to improve and modernize our facilities to enhance the overall guest experience.Your comments regarding the spa towels and the need for better Wi-Fi connectivity have been duly noted, and we will address these areas promptly to ensure a more comfortable stay for our future guests.We're delighted to hear that our team members provided friendly service throughout your stay, although we regret any instances where you had to seek assistance proactively. Your feedback is invaluable in helping us to refine our service standards and ensure that all guests feel attended to promptly and efficiently.We hope to have the opportunity to welcome you back on your next visit, and we assure you that we will make every effort to exceed your expectations.Warm regards,Yasmine EidCluster General Manager

Dear Joan,Thank you so much for taking the time to share your positive experience at The Boma! We are delighted to hear that our staff went above and beyond to make your stay enjoyable. It's fantastic to know that you enjoyed our delicious food and commendable service from the pool staff.We appreciate your kind words and are thrilled that you didn't miss out on happy hour! Your feedback means a lot to us, and we look forward to welcoming you back for another memorable experience.Warm regards,Malcolm Mathangani Assistant Front Office Manager The BOMA NAIROBI I BOMA INN NAIROBI

Dear Johnny,Thank you for taking the time to share your feedback regarding your recent stay at Boma Nairobi. We are deeply sorry to hear that your experience did not meet your expectations, resulting in a low rating.We take all guest feedback seriously and strive to provide exceptional service and accommodations to all our guests. Your rating indicates that we have fallen short of this goal during your stay, and for that, we sincerely apologize.Your satisfaction is of utmost importance to us, and we would greatly appreciate the opportunity to discuss your experience further and work towards a resolution. Please feel free to contact us directly so that we can better understand your concerns and take appropriate action.Once again, we apologize for any inconvenience or disappointment you experienced during your stay. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Warm regards,Yasmine EidCluster General Manager

Dear Tyson,Thank you for taking the time to review your recent stay at Boma Nairobi. We truly appreciate your feedback and are thrilled to hear that you had a positive experience overall.Your rating and comments are invaluable to us as we strive to continuously improve our services and facilities. We're delighted that you found many aspects of your stay satisfactory, and we will take note of your suggestions regarding areas where we can enhance the guest experience further.We're glad that you enjoyed your time at Boma Nairobi, and we look forward to welcoming you back in the future for another memorable stay.Warm regards,Yasmine EidCluster General Manager

Dear Yilikal,Thank you for taking the time to share your feedback regarding your recent check-in experience at Boma Nairobi. We sincerely apologize for the inconvenience you encountered during this process.We strive to provide efficient and seamless check-in experiences for all our guests, and it is disappointing to hear that we fell short of meeting your expectations on this occasion. Your feedback regarding the wait time and limited staffing at the check-in desk is duly noted, and we will take immediate steps to address this issue to ensure a smoother and more expedited check-in process in the future.Please accept our sincerest apologies for any frustration or inconvenience this may have caused you. Your satisfaction is of the utmost importance to us, and we are committed to making the necessary improvements to enhance the overall guest experience.We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future.Warm regards,Yasmine EidCluster General Manager

Dear Tom,Thank you for taking the time to review your recent stay at Boma Nairobi. We truly appreciate your feedback and are thrilled to hear that you had a positive experience overall.Your rating and comments are invaluable to us as we strive to continuously improve our services and facilities. We're delighted that you found many aspects of your stay satisfactory, and we will take note of your suggestions regarding areas where we can enhance the guest experience further.We're glad that you enjoyed your time at Boma Nairobi, and we look forward to welcoming you back in the future for another memorable stay.Warm regards,

Dear Christopher,Thank you for taking the time to share your positive feedback about your stay at our Boma Nairobi. We are delighted to hear that you had a nice and comfortable experience.Thank you for choosing us, and we look forward to welcoming you back for another pleasant stay.Best regards,Yasmine EidCluster General Manager

Dear Christopher,Thank you for taking the time to share your positive feedback about your stay at our Boma Nairobi. We are delighted to hear that you had a nice and comfortable experience.Thank you for choosing us, and we look forward to welcoming you back for another pleasant stay.Best regards,Yasmine EidCluster General Manager

Dear John,Thank you for taking the time to share your positive experience with us following your recent stay with us. We're thrilled to hear that everyone at our hotel was very friendly, and you received warm smiles upon greeting.Creating a welcoming and friendly atmosphere for our guests is a top priority, and it's truly rewarding to know that our team's efforts made a positive impact on your stay.If there's anything specific that stood out to you or if there are areas where we can further improve, please feel free to let us know. We appreciate your feedback and look forward to the opportunity to welcome you back in the future.Thank you for choosing our hotel!Best regards,Yasmine Eid,Cluster General Manager

Dear Amina,Thank you for submitting your rating following your recent stay with us at Boma Nairobi.If there's anything specific that stood out to you or if there are areas where we can further improve, please feel free to let us know. We appreciate your feedback and look forward to the opportunity to welcome you back in the future.Thank you for choosing our hotel!Best regards,Yasmine EidCluster General Manager

Dear Peter,Thank you for your delightful feedback! We are thrilled to hear that you enjoyed your stay at our property and that you were pleased with the service and food. Your kind words mean a lot to us, and we truly appreciate your recommendation.Our team is dedicated to providing a positive and memorable experience for our guests, and we're delighted to know that we succeeded in making your stay enjoyable. We look forward to the pleasure of welcoming you back in the future.If there's anything specific you loved about your stay or if there are additional comments you'd like to share, please feel free to let us know. Your feedback is invaluable to us as we strive to consistently exceed our guests' expectations.Thank you once again for choosing The Boma Nairobi, and we can't wait to have the opportunity to host you again.Best regards,

Dear Julius,Thank you for taking the time to review your recent stay at Boma Nairobi. We truly appreciate your feedback and are thrilled to hear that you had a positive experience overall.Your rating and comments are invaluable to us as we strive to continuously improve our services and facilities. We're delighted that you found many aspects of your stay satisfactory, and we will take note of your suggestions regarding areas where we can enhance the guest experience further.We're glad that you enjoyed your time at Boma Nairobi, and we look forward to welcoming you back in the future for another memorable stay.Warm regards,Yasmine EidCluster General Manager

Dear Frederic,Thank you for providing your feedback about your recent stay with us. We apologize for any inconvenience you experienced, particularly regarding the size and configuration of the shower. We're pleased to hear that you enjoyed the breakfast and restaurant, but we regret that other aspects of your stay fell below your expectations.Your comments are important to us, and we take them seriously. We apologize for any disappointment and understand your decision to cancel the remaining days of your reservation. If there are specific details or areas you'd like us to address, please let us know so that we can work to improve and enhance our services.We appreciate your honesty and the opportunity to learn from your experience. If you have any further concerns or if there's anything we can do to make amends, please don't hesitate to reach out. Thank you for sharing your thoughts with us.Best Regards,Yasmine EidCluster General Manager

Dear Claudia,Thank you for submitting your review following your recent stay with us at Boma Nairobi.We appreciate your positive feedback about the service you received. Thank you for taking the time to share your experience with us! If there's anything specific you'd like to highlight or if you have any suggestions for further improvement, we'd love to hear more. Our goal is to consistently provide excellent service, and we're delighted to know that we met your expectations. If you have any future needs or if there's anything else we can assist you with, please feel free to let us know. We look forward to serving you again in the future!Best Regards,Yasmine EidCluster General Manager

Dear Kelwyn,Thank you for taking the time to share your feedback with us following your recent stay at Boma Nairobi. We sincerely apologize for the inconvenience you experienced during your stay. It is disheartening to learn that we fell short of meeting your expectations, and we appreciate your candidness.We deeply regret the issues you encountered with the bathroom drainage. It is certainly not the level of service we aim to provide. Please accept our apologies for the delayed response and the initial oversight in resolving the problem. Rest assured that we are taking immediate measures to address this with our housekeeping team to prevent such incidents in the future.We also acknowledge the discomfort you faced in the second room due to its warmth. Your comfort is of utmost importance to us, and we apologize for any inconvenience caused. We will investigate the issue with the room temperature and take the necessary steps to ensure it meets our guests' expectations.We understand that your overall experience was not up to the standards we strive for, and for that, we are truly sorry. Your feedback is invaluable to us, and we appreciate your patience as we work towards improvements.Once again, we sincerely apologize for the inconveniences you faced, and we appreciate your understanding.Best regards,Yasmine EidCluster General Manager

Dear Lars-Andre,Thano you for taking time to submit your review following your recent stay at Boma Nairobi.We are glad to note that we exceeded your expectations and that you enjoyed your stay.We welcome you agin to come stay with us for another memorable experience.Thank you,Yasmine Eid,Cluster General Manager

Dear Angela,We are delighted to hear your positive feedback following your recent stay with us. Thank you for complimenting our excellent food and lovely colleagues.We would like to extend our sincerest gratitude for taking your time to send us your comments and we look forward to your visit next timeBest regards, Yasmine Eid Maalouf - General Manager

Dear Snorre,Thank you for sharing your experience with us through our Survey guest page following your recent stay at the Boma Nairobi.As a valuable guest of our hotel, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Best regards, Yasmine Eid Maalouf - General Manager

Dear Olugbemi,Thank you for sharing your experience with us through our Survey guest page following your recent stay at the Boma Nairobi.As a valuable guest of our hotel, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Best regards, Yasmine Eid Maalouf - General Manager

Dear Abiy,Thank you for sharing your experience with us through our Survey guest page following your recent stay at the Boma Nairobi.As a valuable guest of our hotel, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Best regards, Yasmine Eid Maalouf - General Manager

Dear Aishling,Thank you for taking some time from your busy schedule to give us feed back .We appreciate your feedbackLooking forward to hosting you back

Dear Loic,Thank you for taking some time from your busy schedule to give us feed back .We appreciate your feedbackLooking forward to hosting you back

Dear Simon,Thank you for taking some time from your busy schedule to give us feed back .We appreciate your feedbackLooking forward to hosting you back

Dear Damien,Thank you for taking some time from your busy schedule to give us feed back .We appreciate your feedbackLooking forward to hosting you back

Dear Guest,Thank you for taking some time from your busy schedule to give us feed back .We appreciate your feedback and glad you had a wonderful and memorable stay with usLooking forward to hosting you back

Dear Isaac,Thank you for taking some time from your busy schedule to give us feed back .We appreciate your feedbackLooking forward to hosting you back

Dear Markus,Thank you for taking some time from your busy schedule to give us feed back .We appreciate your feedbackLooking forward to hosting you back

Dear Simon,Thank you for taking some time from your busy schedule to give us feed back .We appreciate your feedbackLooking forward to hosting you back

Dear Robert,Thank you for taking the time to share your comments through our guest page review. Indeed it is our pleasure having you as our valued guest during your stay in our hotel though it is with much regret that we were not able to meet all your expectations. We take note on the above concerns be rest assured we will handle it. Once again, please accept my sincere apologies for our inability to provide you a valued experience and we hope to be given another chance to be of service to you in the future, trusting that we will provide you with a favourable stay next time. Best regards,

Dear Guest,Thank you for choosing Boma Nairobi as your preferred choice of accommodation.We have noted your comment and we would like to request you give us another chance to redeem ourselves to you.Looking forward to hosting you back.

Dear David,Thank you for Taking your time to write a review on this platform we appreciate you feedback Looking forward to hosting you back

Dear David,Thank you for your feedback we appreciate our feedback.looking forward to hosting you back

Dear Guest,Thank you for choosing the Boma Nairobi as your preferred choice of accommodation in Nairobi,We are glad you had a wonderful and comfortable stay with us.we have noted a few areas of concern look into the matter andLooking forward to hosting you back.Best regards,

Dear Andreas,Thank you for choosing Boma as your preferred choice of accommodation.We appreciate your feed back.

Dear Padmaja,Thank you for taking the time to share your comments through our guest page review. Indeed it is our pleasure having you as our valued guest during your stay in our hotel though it is with much regret that we were not able to meet all your expectations. We take note on staff approach and loud music be rest assured we will handle it. Once again, please accept my sincere apologies for our inability to provide you a valued experience and we hope to be given another chance to be of service to you in the future, trusting that we will provide you with a favourable stay next time. Best regards,